Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Your Texas Benefits vs Propel

Your Texas Benefits 4.8★ · Free to download 60
Winner Tie
Propel 4.9★ · Free to download 55

Propel offers better features like spending tracking and discount offers, but Your Texas Benefits is the official app and suffers less from security concerns, making it the safer choice despite its technical issues.

Full reviews: Your Texas Benefits · Propel

Your Texas Benefits is the official app for managing Texas benefits, offering document submission and balance checks, but it's plagued by frequent login and upload issues. Propel, a third-party app, provides more robust features like spending tracking and discounts, but faces severe user concerns about security and stolen benefits.

Head to head

Features edge: PropelR2R5R8R11
Your Texas Benefits Your Texas Benefits allows users to check balances, submit documents, and manage renewals, with some users appreciating the ability to freeze benefits R2R5R8R11. However, some users wish they could complete full applications within the app .
Propel Propel offers features like checking EBT balances, tracking spending, and providing discount offers . Many users appreciate the ability to lock/unlock their EBT card, though this feature isn't available for everyone .
Ease of Use edge: PropelR3R8R11R17
Your Texas Benefits Many users find Your Texas Benefits easy to use and navigate for checking balances and submitting documents R3R8R11R17. However, some find it confusing or not user-friendly, especially for older individuals .
Propel Propel is generally considered easy to use and navigate for checking balances and tracking spending .
Reliability tieR1R4R6R7
Your Texas Benefits Your Texas Benefits is frequently criticized for not working, getting stuck on the loading screen, or failing to allow login R1R4R6R9. Document upload is a major pain point, with users reporting freezing, errors, and inability to upload for weeks R1R7R12R21. The app also crashes often .
Propel Propel users frequently report the app not working, failing to load transactions, or being unable to log in . Many users state the balance displayed is outdated or inaccurate .
Security and Trust edge: Your Texas BenefitsR33R57R64R67
Your Texas Benefits While some users report issues with documents not being processed or benefits being denied despite submission R33R57, there are no direct accusations of the Your Texas Benefits app itself being a source of stolen funds or data breaches.
Propel Propel faces severe accusations of being linked to stolen EBT funds, card skimming, and leaking private information R64R67R70R75. Users report their benefits being wiped out after using the app, and some county assistance offices advise against using it R70.
Support tieR4R14R52R77
Your Texas Benefits Users mention calling a number when the app doesn't work R4 and appreciate the ability to freeze benefits without calling R14. One user suggested a live agent chat feature R52.
Propel Users report contacting support numbers or 211 without resolution for app issues R77. The app itself is sometimes down, preventing access to features like card locking .
Pick Your Texas Benefits if

You are a Texas resident who needs to manage official state benefits, submit documents, and prioritize the security of your information, even if it means dealing with occasional technical glitches R3R8R11.

Pick Propel if

You are comfortable using a third-party app for EBT balance checks and spending tracking, and are interested in discount offers, but are aware of and willing to accept the reported security risks .

Evidence note: Propel's reviews are heavily skewed by serious security concerns and accusations of stolen funds, which significantly impact its overall score despite positive feedback on its features and ease of use. Your Texas Benefits, while having many complaints about technical issues, does not have these severe security allegations.

Frequently asked

Is Propel safe to use for my EBT benefits?
Based on user reviews, Propel has numerous reports of EBT funds being stolen, cards being skimmed, and private information being leaked, with some county assistance offices advising users to delete the app R64R70R75R85.
Can I upload documents using the Your Texas Benefits app?
Yes, the Your Texas Benefits app allows users to upload documents, but many reviews indicate frequent problems with this feature, including freezing, error messages, and the camera not working properly R1R7R12R21.
Why can't I log in to Your Texas Benefits?
Many users report persistent issues with logging into the Your Texas Benefits app, including the app getting stuck on the opening screen, not displaying the login page, or telling users to call a number R4R6R9R10.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Your Texas Benefits 5/5 · US Great App: Great Delivery Options
  2. [R5] Your Texas Benefits 5/5 · US Service renewal: Very useful and helpful . Faster on checking the situation’s .
  3. [R8] Your Texas Benefits 5/5 · US Great improvement!: The new Medicaid renewal app was very easy to use and user-friendly. The process was much faster than before, and submitting the required information was simple and straightforward. Great improvement!
  4. [R11] Your Texas Benefits 5/5 · US HHCS app: The app is easy and convenient to use. You can check balances and se documents so fast. You don’t have to wait for paperwork or to send paperwork.
  5. [R3] Your Texas Benefits 3/5 · US Good app. Bad luck.: Your Texas benefits app it’s very helpful, more convenient, and very easy to use and understand. I went paperless because I was bad at keeping up with mail or sometimes wouldn’t receive things like renewal notices which was a pain to deal with. I have been waiting for my snap benefits for almost a month and a half now, they have already expedited my renewal and still no notice
  6. [R17] Your Texas Benefits 5/5 · US Helpful: Very helpful and user friendly app.
  7. [R1] Your Texas Benefits 1/5 · US NEVER WORK: This app never works for sending paperwork I been trying for months I think you’re doing it on purpose so they won’t give you any Food Stamps
  8. [R4] Your Texas Benefits 1/5 · US App challenges: I have never been able to use this app whenever I try to log in it’s tells me I have call the number and it’s not working. I’m not able to access any documents or messages. when I try to check my balance it’s tells me I’m not the account holder but I’m the only one on the case.
  9. [R6] Your Texas Benefits 3/5 · US Log in won’t appear: It’s been about a week or so, and I cannot log in. When I open the app “Your Texas Benefits” just appears, and just gets stuck at that screen. I love using the app, I just want to know how to fix it this problem… I’ve updated, uninstalled, reinstalled, and power cycle pad my iPad. Still nothing. :(
  10. [R7] Your Texas Benefits 1/5 · US Can’t upload any documents: Can’t upload any documents on the app or the site.
  11. [R33] Your Texas Benefits 1/5 · US Frustrating: I have added documents early and on time for years and have been denied because of ‘not sending items on time’, when they are clearly in the system. It is frustrating that we are being denied benefits because the system isn’t updating.
  12. [R57] Your Texas Benefits 1/5 · US The disregard of information sent: None of my case workers actually look for the materials I sent which caused my case to be closed. What good is it to have this feature if the workers do not look for what is submitted?
  13. [R64] Propel 1/5 · US Thieves: Horrible they are stealing through this app!!!!!!!!!
  14. [R67] Propel 1/5 · US Urgent: This app doesn’t protect us from anyone who is not me. Anyone can can get my information really easy. I want more security and privacy and protection.
  15. [R14] Your Texas Benefits 5/5 · US Perk: This app offers easy access to freeze your benefits. No more calling and dial when in line.
  16. [R52] Your Texas Benefits 5/5 · US easy app: easy to send documents would love if u can txt an agent like u do child support that would great like a live agent
  17. [R77] Propel 1/5 · US Useless: This app is useless. Have been trying to link my new card for the past month and app keeps saying it is having trouble connecting to the system in our state. Texas. I have emailed several times and called 211 and it still hasn’t been resolved. Yes I done everything from deleting to reinstalling to updating app and my phone and still NOTHING!!!!!
  18. [R70] Propel 1/5 · US Skimming cards/leaking information-download connect EBT.: YALL HURRY AND GO DOWNLOAD CONNECT EBT! You know the app is bad when the county assistance office tells you to delete it and download CONNECT EBT because Propel is skimming cards and leaking people’s private information😳 you would think they have a fire wall set up for people‘s private information, but it doesn’t seem like they’ve taken an
  19. [R75] Propel 1/5 · US Pretty Sure This App Stole My Info: This app was the only place where my ebt information was stored and my card got wiped clean on deposit date. It was literally a BRAND NEW CARD! Happened to me 3 months in a row.
  20. [R85] Propel 1/5 · US Account was hacked: My account was skimmed and I was advised to avoid this app. Regardless of the response I received, it was confirmed my information was stolen via Propel. Notice how I didn’t say my benefits were stolen, it was just assumed.
  21. [R12] Your Texas Benefits 3/5 · US Documents: I noticed that when using the app the camera doesn’t open up completely where you can see the picture your taking.
  22. [R21] Your Texas Benefits 3/5 · US Error messages: constantly getting error messages and unable to unable to upload docs.
  23. [R9] Your Texas Benefits 3/5 · US No log in page: I erased the app because it wasn’t working properly. I usually do that and then re-download it to fix this. But now that I downloaded it again it won’t go beyond the opening initial page so it doesn’t take me to the log in page. I’ve tried re erasing it and downloading it again a few times but it still doesn’t work.
  24. [R10] Your Texas Benefits 1/5 · US Good if it works.: This no longer loads on iPhone unless you go to the website like normal instead. Like most of them, there's really no need to have this app.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store