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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Metro Credit Union vs Metro Credit Union Mobile

Metro Credit Union 4.9★ · Free to download 55
Winner Metro Credit Union Mobile
Metro Credit Union Mobile 4.8★ · Free to download 60

Metro Credit Union Mobile (App B) has a slight edge due to its higher volume of positive reviews regarding ease of use and features, despite both apps sharing similar complaints about technical issues and login problems.

Full reviews: Metro Credit Union · Metro Credit Union Mobile

Both Metro Credit Union apps offer similar banking functionalities, but users of Metro Credit Union Mobile (App B) generally find it easier to use and appreciate its features more, even though both apps suffer from frequent technical glitches and login frustrations. Metro Credit Union (App A) users also report significant freezing and crashing issues, which are less frequently highlighted as critical problems for App B.

Head to head

Features edge: Metro Credit Union MobileR8R9R17R27
Metro Credit Union Users of Metro Credit Union (App A) appreciate new visual enhancements and features, including customization options, the ability to see all accounts in one place, and improved remote deposit capture R9R27. However, some users note the absence of a widget and the inability to change dates for fund transfers R8R17.
Metro Credit Union Mobile Metro Credit Union Mobile (App B) users praise its ease of use for making payments, tracking financing, and transferring money . They also highlight new features like Zelle integration and improved functionality compared to other smaller banking apps . However, some users report lost features, such as searching old transactions and card control, and express frustration over limited payment options and the inability to add memos to checks .
Ease of Use edge: Metro Credit Union MobileR3R8R21R28
Metro Credit Union Many users find Metro Credit Union (App A) easy to use and navigate, with convenient access to account information R21. However, others complain about slow updates, difficulty changing transfer dates, and a new interface that is harder to read R3R8R28.
Metro Credit Union Mobile Metro Credit Union Mobile (App B) is frequently described as very easy to use and user-friendly for banking on the go, making tasks simpler . Despite this, some users find it hard to use, especially for connecting other banks and transferring money, and are frustrated by repetitive security code requests .
Reliability tieR4R5R6R7
Metro Credit Union Metro Credit Union (App A) suffers from significant reliability issues, with frequent reports of the app freezing, crashing, and not working after updates R6R7. Users also experience problems with logging in, including being logged out frequently, Face ID not working, and repetitive device verification R4R10R20. Remote deposit is also reported to be unreliable R5.
Metro Credit Union Mobile Metro Credit Union Mobile (App B) also has numerous reliability problems, with users reporting the app is always messed up, lagging, or completely down . Login issues are common, including error messages, Face ID not working, and constant requests for security codes . Some users also note that the app doesn't work during weekends .
Price/Value tieR1R12R34R61
Metro Credit Union Users of Metro Credit Union (App A) express strong dissatisfaction with fees, reporting being charged multiple times for transactions, high fees on savings accounts, and overdraft fees due to early bill payments R1R12R34.
Metro Credit Union Mobile Metro Credit Union Mobile (App B) users also complain about outrageous fees and predatory lending practices, including delays in over-the-phone payments to force late fees R61. Some users mention daily transfer limits on their money .
Support edge: Metro Credit UnionR15R19R21R33
Metro Credit Union Metro Credit Union (App A) receives high praise for its customer service, with users describing staff as helpful, genuinely glad to assist, and providing good conversation R15R19R21R33. They are noted for solving problems, answering questions, and being patient R33R35R45.
Metro Credit Union Mobile Users of Metro Credit Union Mobile (App B) have mixed experiences with support. Some find it easy to contact and available for help , and appreciate helpful tellers . However, others report terrible customer service, rudeness, and difficulty getting through by phone R105. There are also complaints about a lack of 24/7 service .
Pick Metro Credit Union if

Pick Metro Credit Union (App A) if excellent in-person and phone customer service is a top priority for you, as users consistently praise the helpfulness and approachability of the staff R15R35R45.

Pick Metro Credit Union Mobile if

Pick Metro Credit Union Mobile (App B) if you prioritize a mobile app that is generally considered easy to use for everyday tasks like payments and transfers, and offers modern features like Zelle integration .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Both apps are for the same credit union, and many reviews for App A discuss the credit union's services, while reviews for App B focus more on the app itself. The higher number of reviews for App B suggests it might be the more widely adopted or newer version, or perhaps a more actively maintained app, though both suffer from similar technical issues.

Frequently asked

Do these apps have reliable login and Face ID functionality?
No, both Metro Credit Union (App A) and Metro Credit Union Mobile (App B) have significant issues with login reliability, including frequent logouts, Face ID not working, and repetitive requests for passwords or security codes R4R10R20R52.
Are there issues with fees or payment processing?
Yes, users of both apps report problems with fees, including being charged multiple times for transactions, high fees on savings accounts, and overdraft fees due to early bill payments R1R12R34R61. Some also report delays in payment processing and daily transfer limits R61.
How is the customer service for Metro Credit Union?
Customer service for Metro Credit Union (App A) is highly praised for being helpful, patient, and providing good assistance both in person and over the phone R15R35R45. However, some users of Metro Credit Union Mobile (App B) report negative experiences, including rude representatives and difficulty reaching support R105.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Metro Credit Union 4/5 · US Doesn’t let me change the date when transferring funds: This new version won’t let me change the date when I’m transferring funds
  2. [R9] Metro Credit Union 3/5 · US iPhone X: I like the new visual enhancements to the application. However I really think there needs to be an iPhoneX optimization update. Also something else that would be cool is if you guys could implement something like the simple bank with goals and such.
  3. [R17] Metro Credit Union 5/5 · US No Widget (sad): There was a shortcut widget you guys had. It’s gone now
  4. [R27] Metro Credit Union 5/5 · US Just a Great App: Love that I can customize the app for me! It’s everything I need.
  5. [R3] Metro Credit Union 3/5 · US Slow updates: The app has slow updates when I do transactions, also the snapshot
  6. [R21] Metro Credit Union 5/5 · US #lovemyMetro: The app is such a great tool! Easy to use and the convenience of checking my account at the touch of my fingertip is a GAME CHANGER! When I do go inside the bank or thru the drive thru, the tellers & bankers are genuinely glad to help you and answer questions, good conversation even for a short time. Even over the phone, great customer service is consistent. After experiencing other
  7. [R28] Metro Credit Union 2/5 · US New upgrade is a regression: I hate the new “upgrade”, it’s a regression and harder to read
  8. [R4] Metro Credit Union 2/5 · US Login: I have to login every time even when I say “remember me”
  9. [R5] Metro Credit Union 5/5 · US Metro FCU: I moved to Denver CO 2 yrs ago this month the only thing I knew I would have a big problem with was Metro didn’t have a location in Denver and I knew I did Not want to change to another credit union! I’ve been with them since I think at least 1987 maybe before! They’ve helped me in bad times and been there in my good times too! But I’m going to contact them I’m having trouble depositing
  10. [R6] Metro Credit Union 3/5 · US Bank is great, app is awful: App constantly freezes when trying to open it.
  11. [R7] Metro Credit Union 1/5 · US All it does is freeze: Can only look at balance anytime I’ve ever tried anything else it just freezes
  12. [R1] Metro Credit Union 1/5 · US Thiefs: Would not bank with them they’ll charge you right then and there place the transaction on hold then charge you again once it’s done pending and do nothing about it this has happened way too many times with sorry metro credit union DO NOT I REPEAT DO NOT BANK WITH THEM find someone bigger and better fnbo or Centris if you want a credit union
  13. [R12] Metro Credit Union 1/5 · US Took Money!!: The it charged more in fees than what was in my savings account my parents set up for me as a child. Makes it hard to set good habits for children learning about money.
  14. [R34] Metro Credit Union 1/5 · US Terrible bill pay system: When I say I want to pay a bill on the first of the month, that means take the money out of my account on the first of the month because I am paid on the last day of the month. Instead they often pull out 1-2 days early and sometimes if there is a holiday or weekend even earlier than that. Do not trust them. They will overdraw you and then charge you fee when their system
  15. [R61] Metro Credit Union Mobile 1/5 · US Predatory lender: App is set up in a way to prevent you from making payments on time they also delay the over the phone payments to force late payments, doing my best to transfer this loan to a new company.
  16. [R15] Metro Credit Union 5/5 · US THE BEST FAMILY BANK: It feels like family being with Metro Credit Union You for the past 10 years. Thanks Metro for making us feel at home.
  17. [R19] Metro Credit Union 5/5 · US Bank for the people!: Love the bank, staff and the services provided by the bank!!
  18. [R33] Metro Credit Union 5/5 · US Supervisor: I have been with metro for over seven years and I have had great customer service for all seven years any problems they solved anything I need they were there to help I love MetroCU and I will go nowhere else
  19. [R10] Metro Credit Union 1/5 · US Shouldn’t have to name device every time: Verification process is wonky, never remembers device and will crash from time to time. Find a better developer, and find a better debit card provider. Card peels every 6 months and requires me to get a new one frequently
  20. [R20] Metro Credit Union 2/5 · US Why do you guys keep logging me out: I have Face ID and everything and it randomly logs me out in situations I need transfers please for the love of god fix this
  21. [R52] Metro Credit Union 4/5 · US Please fix log-in issues: Repeatedly making me enter password when I have facial recognition set up for logging in.
  22. [R35] Metro Credit Union 5/5 · US Review: In my time of need Metro credit Union was there for me, they answered all my questions. They always answer the phone and no matter how silly I feel about not knowing something their never condescending towards me or make me feel less than. To them no question is a silly one! You have very well versed employees that know how to handle multicultural neighborhoods you make us feel as if black
  23. [R45] Metro Credit Union 5/5 · US Stellar: Love the service. In person, on the phone always there to help. Even us older folks who sometimes need a little patience. Thank you
  24. [R105] Metro Credit Union Mobile 1/5 · US Your customer service is terrible and app is slow: First of all this is one on the slowest apps I have ever used. Second I TRIED to make a payment (GIVE YOU MONEY) and the customer service rep was rude and absolutely patronizing and would NOT take my payment because it’s my husband on the loan. seriously, I have the account number and I did NOT want any information. I just wanted to GIVE YOU MO

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store