Metro Credit Union Mobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Great!!!!: The app is very easy to use and convenient.
2. [R5] 5/5 · US Easiest Banking App to use: Everything about the app makes banking on the go easy.
3. [R8] 5/5 · US Great Mobile App: Very user friendly and easy to use.
4. [R12] 5/5 · US So great: This app is so easy to use when making payments and keeping track of financing.
5. [R7] 5/5 · US Awesome Credit Union !!!: I’m overseas most of the time and Metro makes life so easy for traveling and banking from anywhere in the world on this App !!! Always easy to contact and available if you need help. 40 years with them !!!
6. [R28] 5/5 · US Great tool: This is a great tool, which allows you to do business from anywhere you want. In my case I used it while I was in my own room laying down on my bed. Love it! -the only negative thing I can say: is that the money is transferred on the weekend is available 2 days later- it's not good!
7. [R26] 5/5 · US Teller: I was in recently and the teller was helpful. He suggested I change to high yield savings that I’m eligible to have. He did this for me in the spot and I’m seeing those rewards immediately. I’m grateful, because I was just busy and not looking at my options . Thank you Young man, sorry I did not get your name.
8. [R31] 5/5 · US User friendly: Been banking with metro for years they are easy to use and good customer service. They also go out of their way to protect your funds.
9. [R63] 5/5 · US Super star service: Metro has the best sales and service rep Dayana was amazing she helped me set up my transfers and the app is super easy to use !
10. [R3] 5/5 · US App is always messed up: The app is always messed on some we have a error I have to get off then go back in over n overthink I’m going to leave this bank
11. [R13] 1/5 · US Terrible app: Loved this app until they decided to destroy it with new update. Please bring the old app back. Update: For the last few weeks the app has not been working properly. when you first login you get an error message and you’re not able access your accounts.
12. [R32] 1/5 · US Face ID not working: for a week now face ID wont work whatever update they did ruined it. Have to do banking on my computer which is inconvenient when im out if i need to transfer something.
13. [R38] 1/5 · US 👎🏽: App is extremely slow and makes it unnecessarily difficult for me to log back in after forgetting password
14. [R24] 1/5 · US Awful app: Can never function right, it takes forever to upload my accounts, and NEVER word during the weekends
15. [R39] 1/5 · US Will be leaving metro: I used metro when I was a teen and it worked out for me because I had a part time job and only a few savings. However it has not really grown with me especially in a electronic world. There is always a problem with the app, it is so slow. It needs a major glow up. There’s always a maintenance issue and The banking services take forever and I really dislike that there is not
16. [R40] 2/5 · US The app never works: It’s always lagging or completely down
17. [R4] 1/5 · US Paying su-ks: Don’t like how we have only one option on how to pay. Should be able to pay over phone or use cc
18. [R22] 3/5 · US Hard to use: This app is hard to use, especially connecting other banks and transferring money
19. [R29] 1/5 · US Extremely limited: For a bank app I’m taken a back by how limiting this bank’s options are. I can’t pay loans using my checking and routing, adding a debit or credit card as a form of payment is tightly secured most attempts will never work. Forgot your password? Get ready, nothing will work, you’ll be bounced out over and over and start questioning your own sanity. This UX is so bad had I known I
20. [R41] 2/5 · US Transfer limit: My money is subject to a daily transfer limit??,
21. [R70] 3/5 · US Keeps asking for code via text Everytime I log in: How do I stop that? I've registered my biometric and my device in the app yet every time I log in, it used faceid but then next page shows the option to pick to insert 6-digit code. How do I stop that? Please help.
22. [R103] 3/5 · US Really Frustrated: I am in the Credit union via the app. Practically every move I make, even after I have logged in, forces me to get a code via text message to proceed. I think 6 times they asked me obtain the code they will send via text. Too frustrated to keep going and I never did get to the link to verify a newly opened account. This is crazy.
23. [R107] 1/5 · US Update is terrible: The new update makes me confirm log in by a text message every time. This is making me consider switching banks. The old app was much better and simpler.
24. [R2] 1/5 · US Predatory lender: App is set up in a way to prevent you from making payments on time they also delay the over the phone payments to force late payments, doing my best to transfer this loan to a new company.
25. [R25] 1/5 · US Don’t trust Metro: I used their raggedy app and my payment went 30 days past due. I was a 808 Experian score. Never missed a payment before. I never got a call from Metro letting me know either I wa about to go 30 days past due. My credit goes down over 100 points in 1 shot. I call to see what happened. They tell me I scheduled the payment for the correct month but 1 year on the future. I don’t bu
26. [R46] 1/5 · US The worst banking app: I don’t think a single day goes by where I don’t have an issue with this app!! I’d give negative stars if I could. The constant error messages is ridiculous. This alone has had me considering switching banks to one with a more reliable app.
27. [R52] 1/5 · US “False start” logins: For about the last 6 to 8 weeks, the app has been very glitchy. It appears to log me in, but then will not actually let me access any of my account details past the initial page that shows me the balances in each account. Sometimes I log out and log back in and it works fine; other timed I can login three or four times in a row with no luck. I really should not have to work
28. [R67] 1/5 · US Very buggy: It’s such a hassle to login. My Face ID will not work. I have to enter the password manually. I have to try a few different times because I get error messages and then once I finally login, I have to exit out of the app without shutting it down, only then I’m able to use the app.
29. [R72] 1/5 · US Log in issues: Frequently locked out of app. What’s the use of an app if I can’t log in. Have to call in for help. And still can’t use Face ID.
30. [R75] 1/5 · US Many problems: First, remember my password and use fingerprint ID like every other competent iOS app. Second, the app freezes if you neglect to select the “deposit to” account, and you have to start over and re-take the photos. When I select an account to view under “accounts” the screen is blank with only a title at the top. I could go on, but why bother.
31. [R105] 1/5 · US Can’t deposit checks: The mobile deposit button leads to a blank screen. That’s pretty much the main reason I use the app. It used to be a perfectly fine app until this redesign and since then it’s been nothing but issues.
32. [R111] 1/5 · US Who is testing your mobile app?: The old app was much better. My Face ID was working but now I have to go register to re-enable it after an upgrade? Can’t deposit a check via the app because when I click on “Deposit a Check” it just brings me to an error screen that says “please sign and write for mobile deposit on the back of the check” in red letters. Ps. When you click on “App Support” it