Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

McDonald's vs Dunkin'

McDonald's 4.8★ · Free to download 40
Winner Dunkin'
Dunkin' 4.8★ · Free to download 55

Dunkin' has a slight edge over McDonald's, primarily due to fewer widespread complaints about app performance and a more consistent ordering experience, despite both apps having significant issues.

Full reviews: McDonald's · Dunkin'

Both McDonald's and Dunkin' apps are plagued by performance issues, bugs, and payment problems, making mobile ordering a frustrating experience for many users. While McDonald's struggles with extreme slowness and frequent logouts, Dunkin' faces issues with payment processing and limited customization, but its core ordering functionality appears less universally broken.

Head to head

App Performance & Reliability edge: Dunkin'R1R5R9R10
McDonald's McDonald's app is widely criticized for being extremely slow, taking minutes to load, freezing, and frequently logging users out R1R5R9R10. Users report constant bugs and glitches, invalid codes, and the app crashing or failing to open .
Dunkin' Dunkin's app also experiences significant performance issues, including payment failures, glitches during checkout, and the app being broken after updates . Some users find it requires strong cellular service or Wi-Fi to function .
Ordering Experience & Customization tieR6R8R34R43
McDonald's Users find the McDonald's app unintuitive and complain about long wait times even after pre-ordering R6R34. There are requests for features like saving favorite orders for quick re-ordering R8. The app doesn't always communicate store closures, leading to wasted trips and lost money R43.
Dunkin' Dunkin's app is criticized for limited customization options, such as not being able to add decaf espresso shots, cold foam, or specify toast levels R66R69R78. Some users report the app forcing orders before completion or double-charging . The order-ahead process can be confusing for some users .
Rewards & Value tieR11R15R20R31
McDonald's The McDonald's app helps users save money with deals R11. However, users report issues with points disappearing R20, points costs increasing R15R31, and deals not being available in their area or decreasing in value over time . Points and rewards cannot be redeemed simultaneously R15.
Dunkin' Dunkin' rewards are generally liked , but users are disappointed by changes like replacing free birthday drinks with 3x points . Some users feel rewards aren't truly 'free' if points are deducted . There are complaints about ads appearing after purchases .
Customer Service & Support tieR3R20R21R37
McDonald's McDonald's app users report poor customer service, with issues like being directed to 1-800 numbers for delivery problems R3 and unhelpful support for disappearing points R20. In-store staff are sometimes criticized for incorrect orders or not accepting certain payment types R21R37.
Dunkin' Dunkin' users report unresponsiveness from customer service when trying to report app glitches . There are also instances of staff not understanding orders due to language barriers .
Pick McDonald's if

Pick McDonald's if you are primarily looking for deals and are willing to tolerate significant app slowness and bugs to access them R11.

Pick Dunkin' if

Pick Dunkin' if you prioritize a slightly more functional ordering experience, despite some payment issues and limited customization, and value the loyalty perks .

Evidence note: Both apps are free to download, so the negative reviews are from a broad user base, not just paying customers. Recent reviews for both apps are heavily skewed negative, focusing on app functionality rather than the food itself, which aligns with their similar lifetime ratings despite the issues.

Frequently asked

Which app is faster for ordering?
Neither app is consistently fast; McDonald's is frequently described as "painfully slow" and "more sluggish than dial up," taking minutes to load or process orders R1R9R10R13, while Dunkin' also has performance issues and requires strong connectivity .
Can I customize my order on these apps?
Customization options are limited on both apps; McDonald's users express a desire for more features like saving favorite orders R8, while Dunkin' users specifically complain about not being able to add decaf espresso shots, cold foam, or specify toast levels R66R69R78.
Are there good rewards or deals?
Both apps offer rewards and deals, but users report issues; McDonald's deals can help save money R11 but points sometimes disappear, costs increase, and deals may not be available or decrease in value R15R20R31, while Dunkin' rewards are generally liked but changes like replacing free birthday drinks with points are unpopular .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] McDonald's 1/5 · US App sucks: Takes WAYYYY too long to load anything at all I’ll miss out on certain things
  2. [R5] McDonald's 5/5 · US The app is way too slow.: This a multi million dollar company and tell me why it’s a genuine PAIN to place a mobile order through this app. With all the money this corporation makes they should be able to improve the quality of their app, LET ALONE the quality of their food and raising prices. McDonald’s used to be a convenient fast food restaurant where you can get meals for cheap. Cheap quality
  3. [R9] McDonald's 3/5 · US SLOW: Painfully slow
  4. [R10] McDonald's 1/5 · US More sluggish than dial up: The app takes a very long time to load anything. Tapping an option takes another 30 seconds before it registers the hit box and then another minute to load. The app is more sluggish than a dial up connection from the 90s.
  5. [R6] McDonald's 3/5 · US Always a wait: I use the app to order ahead of time, but I still have to wait for 20 minutes when I’m at the store. I don’t understand what the point of pre-ordering my food is if I’m still just gonna have to sit here. And there’s literally no one in the store or in line. I am the only customer and it’s taking 20+ minutes.
  6. [R8] McDonald's 5/5 · US Ideas for added features: I find myself limited with the app because I’m always driving when I’m thinking of stopping by a McDonald’s. It would be nice to be able to have an order ready to go so that when I get close to the restaurant, I can just send it. In other words, let me have a list of menu items. I can favorite, have them in an order and then just send it to whatever the closest McDonald’s
  7. [R34] McDonald's 1/5 · US Useles: It’s faster to just drive through. It takes forever for them to bring food out if you order in app. Also, very unintuitive.
  8. [R43] McDonald's 3/5 · US The app is fine and easy to use: My biggest complaint is the stores and the app don’t communicate whatsoever when the stores are closed unless it was something planned by corporate themselves. Whenever the stores are having some kind of update or upgrade the app, still let you order to it and by the time you get there to see that the store is not in fact open it’s too late to refund your order so
  9. [R11] McDonald's 5/5 · US McDonald’s app: I use this app everyday and I love it I’m on a limited budget and this help me save everyday I eat there and makes it very affordable
  10. [R15] McDonald's 3/5 · US Points and rewards: I feel as if though points and rewards should be able to be redeemed at the same time, the POINTS are my MONEY and the deals are what you offer. Sonic has this figured out, why haven’t you?
  11. [R20] McDonald's 5/5 · US McD’s App Drops Reward Points for no Reason: I’ve had this app for a couple of years now and every 6 months or so, out of nowhere, my earned Rewards Points just stop off and disappear. The first time the McD’s help team wasn’t too helpful with their so-called fixes after much back and forth. I finally found a fix myself by deleting the app, downloading a new app and registering for a new account.
  12. [R31] McDonald's 1/5 · US On God might be the worst fast food app ever: Never loads, always signs you out, freezes randomly, loading screens can last anywhere from 2 seconds to 2 whole minutes, the deals are buggy, and they just raised the point system by like 500pts for everything. If this wasn’t the BUGGIEST fast food app on the App Store I could look past the other things but for a multi BILLION dollar company and argua
  13. [R3] McDonald's 3/5 · US Not for delivery: If you want delivery it’s much safer to order through one of those apps (Uber Eats, DoorDash, etc.) directly so if anything is wrong with your order you can have it quickly fixed. McDonald’s app just gives you the 1-800 number for the delivery app.
  14. [R21] McDonald's 3/5 · US Unfair: I placed an order via drive-through today, July 8, 2026 and was told I could not pay with change when I approached the pay window. Last time I checked money is money and if that’s what you have to be able to pay something you should be allowed to pay with whatever any form of payment such as card,tap, cash, coin . I already had counted it and bagged it individually to make it easier to b
  15. [R37] McDonald's 1/5 · US Bad quality: Just simply bad quality and did not get what I ordered. What a waste of my money.
  16. [R13] McDonald's 2/5 · US Constant Lag: Any time I wanna open the app, it takes close to 5 minutes just for it to open up and have the pop ups able to close out, because we need pop ups on a food app. Let me just order your dog st good
  17. [R66] Dunkin' 3/5 · US Not enough choices for DECAF drinkers.: I’m disappointed that I can’t choose to add a DECAF shot of espresso to my decaf coffee on the app. There are so many varieties of bolder regular coffee, why not decaf? And please bring back the veggie egg whites!!! TY
  18. [R69] Dunkin' 3/5 · US Need options for quantity under almond milk in the app please: Need options for quantity under almond milk in the app please
  19. [R78] Dunkin' 3/5 · US Not customizable: I want to be able to leave instructions or manually select the level of toasting with my food.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store