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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

lululemon vs Bath & Body Works | B&BW

lululemon 4.9★ · Free to download 75
Winner lululemon
Bath & Body Works | B&BW 4.9★ · Free to download 50

Choose lululemon if you prioritize product quality and a generally smooth shopping experience, despite some app annoyances, while Bath & Body Works | B&BW is better if you're a loyal fan of their products and can tolerate a more consistently buggy app experience.

Full reviews: lululemon · Bath & Body Works | B&BW

lululemon offers high-quality athletic wear with an app that is generally easy to navigate, though it suffers from repetitive animations and occasional loading issues. Bath & Body Works | B&BW, despite its popular products, is plagued by persistent login problems, checkout glitches, and poor in-app functionality.

Head to head

App Performance & Stability edge: lululemonR1R4R14R15
lululemon lululemon's app is generally easy to navigate and fast for order tracking, but users are frustrated by repetitive opening animations and the app resetting to the home screen when switching apps R1R27R14R29. Some also report images not loading correctly, the app stalling, or issues with Apple Pay and order management R4R15.
Bath & Body Works | B&BW Bath & Body Works | B&BW's app is frequently reported as buggy and glitchy, with users experiencing issues like the app not syncing purchases, constantly logging them out, or failing to load items R61R63. Many users cannot log in at all, even when their credentials work on the website, and the app often freezes or closes itself R64R75.
Shopping Experience & Features edge: lululemonR3R12R13R14
lululemon Users appreciate the ease of shopping and purchasing on the lululemon app R14R53. However, there are complaints about limited inventory for popular items, poor filtering options, and sale prices not reflecting in the cart R3R12R13. Some also note issues with gift card refunds not working online .
Bath & Body Works | B&BW Bath & Body Works | B&BW users praise the improved user interface of the updated app and the ease of accessing member cards and free items . However, many features are broken or missing, such as the ability to add gift cards, a 'save for later' or 'love it' list (though some report it returned), and sorting/filtering options R101. The app also defaults to shipping even when in-store pickup is desired R90.
Order Fulfillment & Customer Service edge: lululemonR6R16R17R18
lululemon lululemon receives mixed reviews on shipping; some report fast arrivals R17, while others complain about slow delivery, missing tracking information, or packages arriving late due to carrier issues R6. Customer service is generally seen as helpful for exchanges , but some users have negative experiences with return policies, incorrect addresses, or missing items R16R18.
Bath & Body Works | B&BW Bath & Body Works | B&BW users report significant problems with order fulfillment, including items showing as available but being out of stock at checkout, and orders not being packed or shipped for days . Customer service is frequently criticized for being unhelpful, incompetent, or unable to resolve issues like login problems or address changes . Some users, however, praise the in-store customer service and the loyalty program .
Product Quality & Value edge: lululemonR2R5R8R9
lululemon lululemon products are consistently praised for their unmatched quality, comfort, fit, and durability, with many users stating they are 'worth every penny' and 'last forever' R2R5R8R9. The main downside mentioned is the high price R9.
Bath & Body Works | B&BW Bath & Body Works | B&BW products are highly loved for their amazing scents and how they feel on the skin . Users are generally satisfied with the product quality and value, often mentioning their loyalty to the brand .
Pick lululemon if

you prioritize high-quality athletic apparel that is comfortable and durable, and you can overlook minor app annoyances like repetitive animations or occasional loading issues R2R8R14R27.

Pick Bath & Body Works | B&BW if

you are a dedicated fan of Bath & Body Works' scents and products and are willing to contend with a frequently buggy app that has login, checkout, and feature issues .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The reviews for both apps show a mix of positive product experiences and negative app experiences, with Bath & Body Works | B&BW having a higher volume of recent negative reviews regarding app functionality.

Frequently asked

Are there issues with logging into the lululemon app?
Some lululemon users report difficulties logging in, including issues with Passkey support, password resets, and accounts getting locked R32.
Does the Bath & Body Works | B&BW app have login problems?
Yes, many Bath & Body Works | B&BW users report significant and persistent login issues, with the app frequently logging them out, failing to accept credentials that work on the website, or displaying 'unknown error' messages R61R63R64R75.
Is lululemon's app easy to use for shopping?
Yes, lululemon's app is generally considered easy to navigate, making it simple to shop, purchase, and track orders R14R29R53.
What are the common complaints about the lululemon app?
Common complaints about the lululemon app include too many unnecessary and repetitive animations, the app resetting to the home screen when switching apps, images not loading correctly, and occasional stalling R1R4R15R27.
Are there issues with Bath & Body Works | B&BW's in-store pickup option?
Yes, users frequently report issues with Bath & Body Works | B&BW's in-store pickup, with items showing as unavailable for pickup in the app even when they are in stock at the store, and the app defaulting to shipping instead of pickup R66R90R96R101.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] lululemon 1/5 · US Too many unnecessary animations: I really like lululemon products, but the app experience is frustrating. Every time I switch to another app and come back, it resets to the home screen and makes me sit through the opening animations again. If I was browsing a product or checking my cart, I have to start all over. The animations look nice the first time, but they become annoying when they play rep
  2. [R4] lululemon 2/5 · US Imagines never load right: Lulu has been a dominate force for years, but recently quality has gone down just like their app, imagines never show properly, even when I toggle colors they don’t always load, it’s like they want us to look somewhere else
  3. [R14] lululemon 5/5 · US Easy to navigate: This app makes it super easy to shop and purchase as well as track shipments and orders!
  4. [R15] lululemon 3/5 · US Stalls: App stalls a lot loading lately
  5. [R3] lululemon 3/5 · US Limited available size: Every time I found something I liked they only had in 1 or 2 sizes. Like they don't have any inventory in stock.
  6. [R12] lululemon 3/5 · US Please improve your filters!: Sizing is always a mixed bag when ordering clothes. The app would be great if I could filter on keywords or the size someone ordered (at a minimum). Ideally I could filter on height and weight so I can make sure I order the correct size. Not sure why the app is so limited with its filter.
  7. [R13] lululemon 2/5 · US First use. Not great.: First time using the Lulu app. Early access sale price showed on item page, but did not reflect once the item was in my cart. Glitched when I tried to input my address info and repeatedly erased it. Had to call customer service and place the order at full price with a promise of a price adjustment after my item arrives. Customer service agent was as helpful as I think she wa
  8. [R6] lululemon 3/5 · US Tracking information: Every time I place in order the tracking information is so late. Sometimes items arrive in two days sometimes four but tracking information is not available.
  9. [R16] lululemon 1/5 · US Terrible return policy: Anything outside of 30 days and there are no returns.
  10. [R17] lululemon 5/5 · US Packages: Packages arrive fast!!!
  11. [R18] lululemon 1/5 · US Changed return policy: They would not allow me to return, exchange or give me a gift card for my return that was past 30 days which is something new! I’ve always been able to return items with no problem. I do not have a store where I live so therefore I frequently make purchases online.
  12. [R2] lululemon 5/5 · US My favorite store: Lululemon is literally my favorite store! 🤍 The quality is unmatched, everything fits so well, and the Align collection is incredibly comfortable. I always feel confident wearing their clothes, whether I’m at the gym or running errands. Definitely worth every penny!
  13. [R5] lululemon 5/5 · US I love lulu no shade: I really love my Jackets for sure, Lululemon ayyyy😉🙃💝
  14. [R8] lululemon 5/5 · US Always love lululemon: The fit is as advertised and always comfortable
  15. [R9] lululemon 3/5 · US Love it but there is a downside: The quality is really good, but I hate that it is very pricey
  16. [R32] lululemon 1/5 · US Can’t log in: Doesn’t have Passkey support. Password didn’t work. Trying to reset my password threw an error. Switched to web, and my account was locked because of too many attempts (all of the previous issues). Gave up and ordered something else off Amazon.
  17. [R61] Bath & Body Works | B&BW 1/5 · US App not working: My app does not sync with my purchases and online orders anymore. I have to go to the website, log in to order. I’ve been in contact with customer service on multiple occasions, with no correction. They tell me to delete the app, re load it, etc. Nothing has worked yet. I’ve had my app for years and then this started last year.
  18. [R63] Bath & Body Works | B&BW 3/5 · US App keeps logging me out: I keep getting logged out of my account or my account says it needs refreshed everytime I open it. Cannot get into my account.
  19. [R64] Bath & Body Works | B&BW 1/5 · US App Won’t Let Me Log In: I can log in on the website perfectly fine, on both my phone and desktop. The app itself will not log me in. I don’t even get an error message, it just goes right back to the login page. I’ve been trying on and off for a month and it won’t work. My phone is up to date, and I have deleted and redownloaded the app several times with no luck. Sucks because I’ve heard there ar
  20. [R75] Bath & Body Works | B&BW 3/5 · US Error on login: Last cell phone update does not allow a login - says Error but Logon to website works just fine.
  21. [R29] lululemon 5/5 · US Easy: App is easy to navigate.
  22. [R53] lululemon 5/5 · US Ease of Shopping: Easy, step by step process
  23. [R27] lululemon 4/5 · US Good! One minor thing I wish could be changed: The app is good and easy to use. The only reason it’s not 5 stars is because every time you flip between apps and come back, even if it’s only been a few seconds, the app takes you back to the home page and you have to sit through the opening animations all over again. It’s cumbersome. Otherwise love the app and love the products.
  24. [R66] Bath & Body Works | B&BW 3/5 · US Can never just pick it up at the store: Every time I order something online, and I wanna pick it up at the store everything is unavailable to pick up at the store, but when I go to the store the same exact thing that I ordered is there. And if the items aren’t at the store, I shouldn’t have to pay extra money for shipping when you all can just ship the products to the nearest store and I can go pi
  25. [R90] Bath & Body Works | B&BW 3/5 · US Stop defaulting to shipping!: I love being able to put in an order and hit my local store to pick it up. But this app drives me crazy - if I click to SHOP IN STORE at the beginning, it should STAY that way. But no, you automatically default to shipping for every single item. I think that’s really shady because you’re hoping your customers won’t notice and checkout before they see the shipping fees
  26. [R96] Bath & Body Works | B&BW 3/5 · US Bugs and issues: Store pickup is broken and store locator doesn’t work either.
  27. [R101] Bath & Body Works | B&BW 5/5 · US What Happened??!: I haven’t used the app in a couple of months. Logged in today and I can’t find my favorites list, not the option to save for later. I don’t have the option to change from shipping to pick up in store.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store