Head-to-head
athenaText vs athenaPatient
athenaText
30
Winner
athenaPatient
athenaPatient
85
athenaPatient is the clear winner due to its high user satisfaction and broad functionality for patients, while athenaText struggles with persistent technical issues and a much lower user rating.
Full reviews: athenaText · athenaPatient
athenaPatient, with a significantly higher lifetime rating and a large user base, offers reliable communication with providers, appointment management, and access to test results. In contrast, athenaText, designed for healthcare staff, is plagued by frequent login problems, notification failures, and general instability, leading to a much lower user satisfaction.
Head to head
athenaText athenaText is praised for enabling efficient, confidential staff communication, allowing users to send texts from anywhere and integrate with EMR R2R16. However, users report missing features like attaching patient charts, group messaging on the iPhone app, and snooze functionality for notifications R3R8. Some also wish for dictation or direct chart entry R7.
athenaPatient athenaPatient users value its ability to facilitate instant communication with providers, schedule appointments, view test results, and manage billing R120. Many appreciate the ease of tele-appointments . However, users frequently request features like prescription refills, direct messaging to pharmacists, viewing visit notes, care summaries, and image results . Some also note that the app doesn't always show all appointments or past patient information .
athenaText athenaText is described as convenient, easy to use, and versatile by some users R5. However, a significant number of users report constant issues, including frequent logouts, requiring sign-in every time, notifications not working, messages not loading, and the app getting stuck on 'syncing' R1R4R6R10. Many also experience crashes, update failures, and inability to log in after updates R17.
athenaPatient athenaPatient is generally found easy to understand and use, with a smooth flow and clear navigation . Facial recognition is a liked feature . However, many users face persistent login issues, requiring new passwords or logging out every time the app is opened . Some find scheduling appointments tricky or unavailable R66.
athenaText athenaText users report poor support, with issues not being fixed despite monthly reports and feedback options failing to submit R10R15. Many updates seem to break basic functionality or cause new problems, leading to a cycle of deleting and reinstalling the app R6R17.
athenaPatient athenaPatient users experience issues with password resets taking a long time . Some also mention that the app is non-functional and needs tech support .
Pick athenaText if
You are a healthcare professional whose organization relies on athenaText for internal communication and you are willing to tolerate frequent technical glitches and login issues for its core functionality R2R16.
Pick athenaPatient if
You are a patient seeking an easy-to-use app to communicate with your healthcare providers, manage appointments, and view test results, understanding that you might need to manually check for new messages and some features may be missing R73.
Evidence note: athenaPatient has a significantly larger number of reviews and a much higher lifetime rating, indicating broader user satisfaction despite some common complaints. athenaText's reviews are overwhelmingly negative regarding reliability and technical issues, which aligns with its low lifetime rating.
Frequently asked
Does athenaText reliably send notifications?
Can I schedule appointments through athenaPatient?
Are there persistent login issues with athenaText?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R2] athenaText APN review: Excellent tool for staff communication!
- [R3] athenaText Clunky: The new version of the app that’s embedded in AthenaOne works well. But the iPhone app doesn’t and never has. You cannot attach a patient chart. While the version in athena one supports groups, the iPhone app doesn’t appear to - I can’t find my groups when I type the group name. And when typing individual recipient names, it often double- enters the name after selecting from matches, then
- [R7] athenaText OBGYN: The reason for me to rate this at 3 is because neither can I dictate nor can I enter info through texting in my encounters - hence I cannot sign off on charts on my phone
- [R8] athenaText Snooze Functionality (like the Outlook iOS app)?: Apps pretty good! But I’d love if we could get snooze functionality (like in the Microsoft Outlook iOS app) where we can disable notifications when we’re off of work…then I’d give 5 stars. :)
- [R1] athenaText Logs out all the time.: Logs out all the time.
- [R4] athenaText Have to sign in everytime you open app: This app used to stay signed in everytime I needed to open it with the occasional re sign in every so often. Now, it requires to sign in everytime you open the app. Not sure what the point of that was as it takes away the convenience of the app and takes time to sign in everytime I need to use the app. Pretty pointless app now since it takes 10 min to sign i
- [R5] athenaText Works well: Convenient and reliable
- [R6] athenaText App needs work: The concept of this app is great but it needs work. Every time I make a comment about it, I’m told to remove the app and redownload it. No other app do I have to do that with. It works for a while and then the notifications stop coming, it won’t show new employees, and it will sometimes give you a notification but won’t load the new message. I have to close out several times to get
- [R10] athenaText Dangerous game: Due to continues issues last year with app not notifying is risking delaying provider notification when staff tries to reach provider. Have told Athena support almost monthly, yet no fix
- [R16] athenaText Use daily: Our office uses AthenaText to update the entire team efficiently and confidentially. The app makes it easy for me to send a text from the hospital as I make rounds.
- [R15] athenaText Nightmare: The app constantly asks me how I like the app. Every single time, I select it needs improvement. Then it asks me if I'd like to share feedback, which I say yes. Then it tells me that an error occurred and that I’m unable to submit a Feedback response. So if you’re looking to fix anything, try fixing the feedback option so that users can give you accurate feedback about how much this app
- [R17] athenaText Update issue: I’m constantly getting this message when I open the Athena app. I click on the update link and it takes me to the App Store and it shows the Athena app and the link to “open”. I open the app and in circles I go. When I change my pass code, it’ll work until I open the app again. What’s going on? “App Update Required! The current app version you are using is obsolete. To continue us
- [R25] athenaText Not refreshing: App is not refreshing. I’m getting alerts, but in the app. No messages.
- [R31] athenaText Docjoseandres: We have just started using AthenaText. The premise sounds awesome but for some reason the app does not notify the user when we have a message.. So unless I continuously check this app - I won’t know I have messages Is there a setting we have missed that will allow a notification? Thanks
- [R66] athenaPatient Athena App: Works well most of the time. Scheduling appointments can be tricky. A lot of times they won’t list available appointments so you end up having to call to schedule.
- [R120] athenaPatient Patient app: So convenient to look up make appointments , message doctor and get results of tests
- [R49] athenaText Cannot Log In: Ever since update I cannot log in
- [R69] athenaPatient No alerts are sent ever when doctor responds to messages. I have to recheck over and over.: The alerts are turn on for this app but I’ve never gotten one for in-app messages. How hard could it be to add alerts for the potentially VERY important messages or responses from my doctor?
- [R72] athenaPatient lacks notifications of new inbox msgs: decent app but lacks a critical feature: notifications for new inbox msgs; while it gives me notifications for “script needs review”, it doesnt for new inbox msgs; and the “review” is just telling you your doc send a script to the pharmacy; no “review” involved; pmeaee give us notifications for new inbox msgs so if we are in conversation with doc we will k
- [R73] athenaPatient Helpful but flawed: This app is helpful in keeping up with appointments and billing statements. It’s also nice to be able to message providers directly, BUT when you send a message you do NOT receive a notification other than by email. I have all notifications turned on but I have to constantly refresh the app or check my email to see if I’ve gotten a response. Sometimes I’ll miss a message by 20-
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store