Included Health vs Evidation

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] Included Health 1/5 · US Pray it works when you need it: Every single time we try to join an appointment the call ends immediately, and there is ZERO way to rejoin. Their support is absolutely useless. They’ve known about this issue for MONTHS and done NOTHING to address it.
2. [R2] Included Health 5/5 · US Easy: This is an easy to use and convenient app. I love being able to book different aero when needed and having my family’s care managed in one central location.
3. [R7] Included Health 5/5 · US Included Health is a Game Changer- Highly recommend: Included Health is a game changer. Having the ability to contact a provider over telehealth makes life so much easier. It saves time it helps me get my medicine in an efficient and effective way. Highly recommend using Included Health. All of their providers have been fantastic.
4. [R8] Included Health 1/5 · US Providers drop off or no show: This platform is as bad or worse than when I used it in 2021, especially for mental health services. Providers consistently no show or drop off appointments only to never reappear and it is so frustrating and a complete waste of time. My new insurance uses them again, so I decided to give them another shot and it’s just as bad. Absolutely no accountability for when p
5. [R5] Included Health 5/5 · US Easy so far: Just getting started but it seems user friendly enough for any age
6. [R11] Included Health 4/5 · US Health Professionals Excellent very easy to set up phone for App.: Had Issues Setting up at first History and Normal things. App was being very Glitchy. Spent better part of early Morning trying to list Medications On and Confirm for Appointment.
7. [R12] Included Health 1/5 · US Horrible: Always says error , try again. Can not access even with the help of support.
8. [R3] Included Health 3/5 · US 2 opposite experiences in one day: I logged on to the included health website and was in the waiting room. I then noticed I received a appt summary but I did not receive a notice saying my provider was ready. I got on the message chat. AI transferred me to someone named Kamila who said there was a 7-9 minute wait for tech. That was at 1:00 pm. Tech finally reached out at 2:14. Though I kep
9. [R14] Included Health 1/5 · US Provider missed two appointments: My doctor missed two appointments in a row. The first time I went to login to my appointment and noticed that my appointment had disappeared. Called into support and they said the doc called in sick. Cool thanks for the heads up or at least try to get me another appointment that day. Nope to either of those. Second time I logged into my appointment and waited for
10. [R6] Included Health 2/5 · US App is fine, service is not: This app works OK, but the service doesn’t let you have an extended conversation with a health provider. Instead, every time I send a message there’s a multi hour delay, and then someone looks at it, tries to fix the issue, closes up the thread, and then I have to start a new thread if they don’t do things right. This is a good idea in concept, but the way that convers
11. [R10] Included Health 2/5 · US Poor CS: Got billed for occasions that were beyond my control and no one has been a help in getting resolved.
12. [R4] Included Health 1/5 · US Completely useless: Complete sham app, doesn’t do much except redirecting you to install more apps. Prescriptions only show up after approval, medications requests require OptumRx app, managing health insurance requires blueprint portal. Current claims won’t be seen until they are approved. This app is a classic example of corporate greed that overtakes health industry
13. [R9] Included Health 5/5 · US Dr. Kennedy: Very helpful! I would have remained in pain today.
14. [R53] Included Health 4/5 · US Took a long time to connect Dr: It took more than a few hours to connect to Dr while it says five minutes wait time on the screen. once Dr was assigned it was quick
15. [R61] Evidation 1/5 · US No longer worthwhile: I’ve had this app for 7 yrs and am now deleting. They have removed 80% of the earning capabilities and removed any reward for many activities altogether. This used to be an app where if you worked hard then small rewards were obtainable. Now they even started charging 10% to transfer your reward to your account of PayPal. There are other, much better sites. Evidation destroye
16. [R81] Evidation 3/5 · US Not as good as it used to be: The app used to be much more advantageous to use. Now when you achieve the 10k points you need for a reward (which takes about 3 times longer than it used to). They take a dollar fee for your reward. So as I said not as good as it used to be
17. [R84] Evidation 3/5 · US Nice rewards… takes a LONG time: I like the rewards for healthy activity. That said, it takes a LOOOOOOONG time for to get 10000 points for a $10 gift card. I’ve suggested doing a $5 gift card at 5000 points, but never heard back from anyone about it.
18. [R85] Evidation 2/5 · US Was better before: I loved the app previously but with the new updates I went from cashing out quarterly to now it takes about 8-12 months just to cash out once. They also removed the free PayPal option and charge $1; which since you only get $10, is a 10% cut unless you want a gift card to something
19. [R75] Evidation 3/5 · US Used to be a great app: This was a great app for earning health rewards. I really liked it. Sadly they like every other company… changed their system and stopped offering rewards for many activities and now charge a fee for you to transfer the earnings to PayPal. I used to recommend it and now I will not. It’s too bad they changed.