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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Included Health vs Quantum Health

Included Health 4.9★ · Free to download 60
Winner Included Health
Quantum Health 4.7★ · Free to download 45

Included Health has an edge for direct telehealth services and finding providers, despite significant app reliability issues, while Quantum Health struggles more with app functionality and provider search, though some users praise its comprehensive support.

Full reviews: Included Health · Quantum Health

Included Health offers convenient telehealth and provider finding, but users frequently report app glitches and missed appointments. Quantum Health aims to simplify healthcare navigation, yet many users experience app usability problems and difficulty finding accurate provider information.

Head to head

Features & Functionality (App) edge: Included HealthR1R2R4R5
Included Health Included Health users praise its ease of use for booking appointments, managing family care, and accessing insurance details R2R5R7. However, a significant number report critical app failures, including login issues, calls ending abruptly, messages not loading, and general unresponsiveness R1R4R12R20. Some also find it redirects to other apps for certain functions R4.
Quantum Health Quantum Health users find the app helpful for accessing healthcare information, live chats, and secure messaging . Conversely, many describe the app as slow, unusable, and full of bugs, with common issues like claims failing to load, navigation difficulties, chat functions not working, and the app getting stuck on an 'Oops' screen or failing to open entirely .
Provider Access & Telehealth edge: Included HealthR1R3R7R8
Included Health Included Health is praised for convenient telehealth, saving time, and efficient medicine access, with many users finding providers to be fantastic and helpful R7R9. However, a significant issue is providers missing or dropping appointments without notice, long wait times to connect with doctors, and difficulty finding local in-network providers R1R3R8R14.
Quantum Health Quantum Health users appreciate the ability to find doctors and set appointments . However, many struggle with finding accurate provider information, reporting disconnected numbers, providers not accepting new patients, or the search function being unhelpful and difficult to navigate .
Customer Support & Service tieR1R3R6R10
Included Health Included Health receives praise for 1-on-1 support, follow-ups, and professional care R25. Yet, numerous reviews describe support as useless, unhelpful, slow to respond, or non-existent, particularly when dealing with billing issues or app problems R1R3R6R10. There are also complaints about being charged for missed appointments due to app issues or lack of notifications R16R18R58.
Quantum Health Quantum Health users report quick responses via message and helpful customer service . However, some experience long wait times for responses, difficulty tracking messages, and support reps not knowing their specific plan details . A significant concern is the perceived lack of care for patients, with denials of doctor's orders and claims .
Reliability & Stability tieR1R12R20R22
Included Health Included Health suffers from frequent reports of the app not working, getting stuck on loading screens, login errors, calls ending immediately, and general glitchiness R1R12R20R22. Users describe it as unreliable and a waste of time.
Quantum Health Quantum Health also faces widespread reliability issues, with users reporting the app being slow, unusable, stuck on 'Oops' screens, failing to load information, and not opening at all . These issues often persist for days or even months.
Price & Value tieR10R16R18R32
Included Health Included Health is seen as a valuable service for saving money on urgent care and helping users find the best doctors R55. However, some users report being unfairly charged for missed appointments due to app glitches or lack of notifications, and others feel it's a 'money grab' that often redirects to urgent care anyway R10R16R18R32.
Quantum Health Quantum Health is valued by some for handling healthcare complexities and helping save money on medications . However, some users question its necessity as an intermediary, preferring direct interaction with their insurance company, and express frustration over the app's poor functionality given its role .
Pick Included Health if

You prioritize convenient telehealth appointments and a centralized platform for family care, and are willing to tolerate occasional app glitches and potential support delays R2R7.

Pick Quantum Health if

You need a service that can help navigate complex healthcare information and appreciate direct access to care coordinators via chat, provided you can overcome the app's significant usability challenges .

Evidence note: Both apps are free to download, and reviews do not indicate a free-vs-paid asymmetry. The negativity for both apps appears to stem from core service and app functionality issues rather than free-tier friction.

Frequently asked

Do these apps help with finding doctors?
Yes, Included Health helps users find providers and book appointments, with many praising the quality of doctors R7R9R33R55. Quantum Health also allows users to search for providers, though many report issues with outdated information and difficulty finding in-network doctors .
Are the apps reliable for virtual appointments?
Included Health users report frequent issues with virtual appointments, including calls ending immediately, inability to rejoin, and providers missing or dropping appointments R1R8R14R58. Quantum Health reviews do not specifically detail virtual appointment reliability, focusing more on general app functionality and provider search issues.
How is customer support for these apps?
Included Health's customer support receives mixed reviews, with some users praising 1-on-1 support and follow-ups R25, while many others describe it as useless, unhelpful, and slow to respond R1R3R6. Quantum Health users report quick responses via message and helpful customer service , but some experience long wait times and issues with chat functionality .
Do these apps have login issues?
Yes, both apps have significant login issues. Included Health users frequently report errors, being kicked back to the home screen, and inability to access the app even with support R12R20R24R28. Quantum Health users also experience login failures, with the app prompting updates that don't fix the issue or getting stuck on error screens .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Included Health 1/5 · US Pray it works when you need it: Every single time we try to join an appointment the call ends immediately, and there is ZERO way to rejoin. Their support is absolutely useless. They’ve known about this issue for MONTHS and done NOTHING to address it.
  2. [R2] Included Health 5/5 · US Easy: This is an easy to use and convenient app. I love being able to book different aero when needed and having my family’s care managed in one central location.
  3. [R4] Included Health 1/5 · US Completely useless: Complete sham app, doesn’t do much except redirecting you to install more apps. Prescriptions only show up after approval, medications requests require OptumRx app, managing health insurance requires blueprint portal. Current claims won’t be seen until they are approved. This app is a classic example of corporate greed that overtakes health industry
  4. [R5] Included Health 5/5 · US Easy so far: Just getting started but it seems user friendly enough for any age
  5. [R3] Included Health 3/5 · US 2 opposite experiences in one day: I logged on to the included health website and was in the waiting room. I then noticed I received a appt summary but I did not receive a notice saying my provider was ready. I got on the message chat. AI transferred me to someone named Kamila who said there was a 7-9 minute wait for tech. That was at 1:00 pm. Tech finally reached out at 2:14. Though I kep
  6. [R7] Included Health 5/5 · US Included Health is a Game Changer- Highly recommend: Included Health is a game changer. Having the ability to contact a provider over telehealth makes life so much easier. It saves time it helps me get my medicine in an efficient and effective way. Highly recommend using Included Health. All of their providers have been fantastic.
  7. [R8] Included Health 1/5 · US Providers drop off or no show: This platform is as bad or worse than when I used it in 2021, especially for mental health services. Providers consistently no show or drop off appointments only to never reappear and it is so frustrating and a complete waste of time. My new insurance uses them again, so I decided to give them another shot and it’s just as bad. Absolutely no accountability for when p
  8. [R6] Included Health 2/5 · US App is fine, service is not: This app works OK, but the service doesn’t let you have an extended conversation with a health provider. Instead, every time I send a message there’s a multi hour delay, and then someone looks at it, tries to fix the issue, closes up the thread, and then I have to start a new thread if they don’t do things right. This is a good idea in concept, but the way that convers
  9. [R10] Included Health 2/5 · US Poor CS: Got billed for occasions that were beyond my control and no one has been a help in getting resolved.
  10. [R12] Included Health 1/5 · US Horrible: Always says error , try again. Can not access even with the help of support.
  11. [R20] Included Health 1/5 · US Log in issues: I have continuously tried to log into this app after I’m creating my account like I was prompted to do so unfortunately every single time that I try to login, it kicks me back to the home screen prompting for me to login again this is a waste of time. This is a useless app. This is a useless service if you cannot use it unfortunately I believe that my company should just drop it all
  12. [R22] Included Health 2/5 · US Worst app. Developer should be ashamed: This app was shipped to prod by a person who does not enjoy building a high quality product. The app errors out on simple things like provider search. The chat function shows messages not in order with frequent duplications. Once the location for virtual care is selected, it cannot be changed again. AI would vibe code a better experience.
  13. [R16] Included Health 1/5 · US Garbage Service: 5 minutes late means they’ll charge you 8x what you would’ve paid if you were on time. Trash service.
  14. [R18] Included Health 2/5 · US Great-Except upcoming appointment notifications are non-existent.: Pretty unhappy I got charged for a missed appointment I had no idea I even had. The app is buggy and clearly lacks courtesy notifications via text, push or email notifications. This is outside of normal practice with local services which always ask to either confirm the appointment or provides a 24-48 hour notice prior to the appoi
  15. [R32] Included Health 1/5 · US Don’t use: Just go to urgent care. That’s where they are going to send you anyways. This is just a money grab
  16. [R9] Included Health 5/5 · US Dr. Kennedy: Very helpful! I would have remained in pain today.
  17. [R33] Included Health 5/5 · US Great Experience: I just started using the app and have had a great experience so far. I’m able to successfully find providers and book appointments.
  18. [R55] Included Health 5/5 · US Doctor recommendation: In a very stressful time, IH helped me find the best doctor in the area to perform a lumpectomy. My experience was incredible. They assisted with records collection, found a highly skilled doctor that also had a great bedside manner. Very glad to have Included Health on my side.
  19. [R14] Included Health 1/5 · US Provider missed two appointments: My doctor missed two appointments in a row. The first time I went to login to my appointment and noticed that my appointment had disappeared. Called into support and they said the doc called in sick. Cool thanks for the heads up or at least try to get me another appointment that day. Nope to either of those. Second time I logged into my appointment and waited for
  20. [R58] Included Health 1/5 · US Visits don’t work: The app won’t let you join your visits. You can reinstall the app, change the WiFi you’re on. Won’t work. If you’re even 3 minutes behind schedule and can’t get it to load. They take away your appointment entirely and try to charge you 30 for “missing“ it. I’m so done.
  21. [R25] Included Health 5/5 · US Excellent Health Resource: I love the 1 on 1 Support that you get from the team they follow up with you and ensure that they are leading your expectations and that you are taking care of in a professional manner
  22. [R24] Included Health 1/5 · US ERROR WHILE LOGGING IN: Trying to log into my account both via the app and on the browser but it’s not letting me log in. Tried calling support, they said it’s an error from their end as well. Please fix this asap.
  23. [R28] Included Health 1/5 · US Doesn’t work: Login doesn’t work. Just keeps telling me I already have an account (yeah, I know that) and redirects me to login again. Like Groundhog Day.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store