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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Included Health vs Healthy Benefits+ (Classic)

Included Health 4.9★ · Free to download 65
Winner Included Health
Healthy Benefits+ (Classic) 4.5★ · Free to download 45

Included Health is better for direct healthcare services and provider access despite significant app reliability issues, while Healthy Benefits+ (Classic) is suitable for managing health benefits and OTC purchases if you can navigate its buggy interface.

Full reviews: Included Health · Healthy Benefits+ (Classic)

Included Health offers direct access to healthcare providers and family care management, but users frequently report critical app bugs and poor customer service. Healthy Benefits+ (Classic) helps manage health benefits and OTC purchases, but its app is plagued by login issues, scanning problems, and general instability.

Head to head

Features & Services edge: Included HealthR2R4R7R13
Included Health Included Health provides telehealth appointments, family care management, prescription management (though sometimes redirecting to other apps), and helps find specialists and manage insurance details R2R7R13. Users appreciate the ability to contact providers virtually and get medicine efficiently R7.
Healthy Benefits+ (Classic) Healthy Benefits+ (Classic) is designed for managing health benefits, checking balances, and purchasing OTC items . However, users report difficulties viewing what benefits cover, scanning items, and checking out online R78.
Ease of Use & App Reliability tieR1R2R5R8
Included Health Included Health receives mixed reviews on ease of use. Some find it easy and user-friendly R2R5, especially for finding information. However, a significant number of users report critical app issues, including login failures R20R24R28R56, appointments ending or disappearing R1R8, constant errors , and the app not opening or getting stuck .
Healthy Benefits+ (Classic) Healthy Benefits+ (Classic) is widely criticized for its poor app reliability and user experience. Users report frequent login issues , the app hanging or crashing , difficulty scanning barcodes R78, and navigation problems . Many find it confusing and less functional than previous versions or other apps .
Provider Quality & Interaction edge: Included HealthR6R7R8R9
Included Health Included Health receives high praise for its providers, with users describing them as helpful, fantastic, excellent, thorough, and caring R7R9. However, there are significant complaints about providers missing or dropping appointments R8, and communication with care providers being delayed or requiring new threads for follow-up R6.
Healthy Benefits+ (Classic) Healthy Benefits+ (Classic) is not a direct healthcare provider platform. Its reviews do not discuss provider quality or interaction, as its primary function is benefit management and OTC purchases.
Customer Support edge: Included HealthR1R3R10R25
Included Health Included Health's customer support is a major point of contention. Many users describe support as useless, unhelpful, or slow to respond R1R3R10. Issues include long wait times for tech support R3, lack of follow-up R1, and difficulty resolving billing problems R10. Some users, however, report positive experiences with 1-on-1 support and helpful team members R25.
Healthy Benefits+ (Classic) Healthy Benefits+ (Classic) users report difficulties with customer support, particularly regarding password resets where emails are not sent . The app's general unreliability often forces users to call support for basic tasks like checking balances .
Price & Value tieR7R16R18R32
Included Health Included Health users report issues with unexpected charges, such as being billed for missed appointments due to app glitches or late arrivals R16R18. Some feel the service is a "money grab" or a "scam" R32. However, others find value in the virtual care, stating it saves money and provides convenient access to care R7.
Healthy Benefits+ (Classic) Healthy Benefits+ (Classic) is a benefit management app, so direct pricing isn't applicable. However, users express concern about the affordability of items available through the program, especially for specialists . Some users also feel the program is a "scam" when their card is denied .
Pick Included Health if

you need direct access to telehealth services, want to manage family healthcare in one place, or require assistance finding specialists, and are willing to tolerate potential app glitches and customer service delays R2R7.

Pick Healthy Benefits+ (Classic) if

your primary need is to manage health benefits, check balances, and purchase approved over-the-counter items, and you are prepared to deal with a frequently buggy and unstable app interface .

Evidence note: Reviews for both apps highlight significant app reliability and customer service issues, making a clear distinction challenging in those areas. Included Health's positive reviews often focus on the quality of the medical providers, while Healthy Benefits+ (Classic)'s positive reviews are more general about the 'benefit' itself rather than the app's functionality.

Frequently asked

Does Included Health offer mental health services?
Yes, Included Health offers mental health services, but some users have reported issues with providers consistently no-showing or dropping appointments for these services R8R27.
Can I use Healthy Benefits+ (Classic) to scan items in a store?
Users report that while the app is intended to allow scanning items to check eligibility, this feature often does not work or is glitchy, forcing users to check at the checkout counter R78R96.
Are there login problems with Included Health?
Yes, many users experience continuous login issues with Included Health, including the app kicking them back to the home screen, showing errors, or getting stuck in a login loop R20R24R28R56.
Can I manage multiple family accounts on Healthy Benefits+ (Classic)?
Users report difficulty managing multiple accounts, such as for a spouse or children, often requiring separate email addresses or lacking the functionality to switch between profiles easily R69R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Included Health 5/5 · US Easy: This is an easy to use and convenient app. I love being able to book different aero when needed and having my family’s care managed in one central location.
  2. [R4] Included Health 1/5 · US Completely useless: Complete sham app, doesn’t do much except redirecting you to install more apps. Prescriptions only show up after approval, medications requests require OptumRx app, managing health insurance requires blueprint portal. Current claims won’t be seen until they are approved. This app is a classic example of corporate greed that overtakes health industry
  3. [R7] Included Health 5/5 · US Included Health is a Game Changer- Highly recommend: Included Health is a game changer. Having the ability to contact a provider over telehealth makes life so much easier. It saves time it helps me get my medicine in an efficient and effective way. Highly recommend using Included Health. All of their providers have been fantastic.
  4. [R13] Included Health 4/5 · US Great app for seeing all the details: The app makes it easy to see all the details in one place. It would be great if these details can be exported for flex spending claims.
  5. [R1] Included Health 1/5 · US Pray it works when you need it: Every single time we try to join an appointment the call ends immediately, and there is ZERO way to rejoin. Their support is absolutely useless. They’ve known about this issue for MONTHS and done NOTHING to address it.
  6. [R5] Included Health 5/5 · US Easy so far: Just getting started but it seems user friendly enough for any age
  7. [R8] Included Health 1/5 · US Providers drop off or no show: This platform is as bad or worse than when I used it in 2021, especially for mental health services. Providers consistently no show or drop off appointments only to never reappear and it is so frustrating and a complete waste of time. My new insurance uses them again, so I decided to give them another shot and it’s just as bad. Absolutely no accountability for when p
  8. [R6] Included Health 2/5 · US App is fine, service is not: This app works OK, but the service doesn’t let you have an extended conversation with a health provider. Instead, every time I send a message there’s a multi hour delay, and then someone looks at it, tries to fix the issue, closes up the thread, and then I have to start a new thread if they don’t do things right. This is a good idea in concept, but the way that convers
  9. [R9] Included Health 5/5 · US Dr. Kennedy: Very helpful! I would have remained in pain today.
  10. [R3] Included Health 3/5 · US 2 opposite experiences in one day: I logged on to the included health website and was in the waiting room. I then noticed I received a appt summary but I did not receive a notice saying my provider was ready. I got on the message chat. AI transferred me to someone named Kamila who said there was a 7-9 minute wait for tech. That was at 1:00 pm. Tech finally reached out at 2:14. Though I kep
  11. [R10] Included Health 2/5 · US Poor CS: Got billed for occasions that were beyond my control and no one has been a help in getting resolved.
  12. [R25] Included Health 5/5 · US Excellent Health Resource: I love the 1 on 1 Support that you get from the team they follow up with you and ensure that they are leading your expectations and that you are taking care of in a professional manner
  13. [R16] Included Health 1/5 · US Garbage Service: 5 minutes late means they’ll charge you 8x what you would’ve paid if you were on time. Trash service.
  14. [R18] Included Health 2/5 · US Great-Except upcoming appointment notifications are non-existent.: Pretty unhappy I got charged for a missed appointment I had no idea I even had. The app is buggy and clearly lacks courtesy notifications via text, push or email notifications. This is outside of normal practice with local services which always ask to either confirm the appointment or provides a 24-48 hour notice prior to the appoi
  15. [R32] Included Health 1/5 · US Don’t use: Just go to urgent care. That’s where they are going to send you anyways. This is just a money grab
  16. [R27] Included Health 5/5 · US Therapy has changed my life: Included health is wonderful!
  17. [R78] Healthy Benefits+ (Classic) 3/5 · US Bar code: I was not able to scan items while shopping to see if they were included so I had to do it all at the checkout counter. It would be much nicer to avoid all of that and scan items as I shop.
  18. [R96] Healthy Benefits+ (Classic) 3/5 · US Not all that accurate: I have more than enough benefits to cover scanned items and it shows the correct amount. Sometimes the scanner just says an item is eligible and other times it says it is eligible but I have no funds until I get more new money. Really good, huh? Sometimes it just automatically scans item after item as I move the camera around without letting me close the first one and t
  19. [R20] Included Health 1/5 · US Log in issues: I have continuously tried to log into this app after I’m creating my account like I was prompted to do so unfortunately every single time that I try to login, it kicks me back to the home screen prompting for me to login again this is a waste of time. This is a useless app. This is a useless service if you cannot use it unfortunately I believe that my company should just drop it all
  20. [R24] Included Health 1/5 · US ERROR WHILE LOGGING IN: Trying to log into my account both via the app and on the browser but it’s not letting me log in. Tried calling support, they said it’s an error from their end as well. Please fix this asap.
  21. [R28] Included Health 1/5 · US Doesn’t work: Login doesn’t work. Just keeps telling me I already have an account (yeah, I know that) and redirects me to login again. Like Groundhog Day.
  22. [R56] Included Health 1/5 · US Can’t log in: This is the new dr on demand. I’m sure it’s great once I get in, but I can’t log in. Inaccessibility of a medical treatment sounds like something administration should really want to fix.
  23. [R69] Healthy Benefits+ (Classic) 3/5 · US Can only access one account: Both my wife and I have UCard. Once I set biometric login, the app automatically logs me into my account. Cannot figure out how to set up a login for my wife’s account. The MyChart app used by medical facilities allows me to have multiple account logins (my wife, my son, and me).
  24. [R82] Healthy Benefits+ (Classic) 1/5 · US Emails for multiple children: I find it quite aggravating that I can’t access more than one account on the app without creating a different email address. Why can’t there just be one email with several accounts????

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store