Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Finish Line vs Nike SNKRS

Finish Line 4.8★ · Free to download 65
Winner Tie
Nike SNKRS 4.9★ · Free to download 65

Choose Nike SNKRS if your priority is access to exclusive Nike drops, despite widespread complaints about bots and difficulty securing items; opt for Finish Line if you value a broader selection, better prices, and more reliable shipping, but be prepared for app glitches and potential customer service issues.

Full reviews: Finish Line · Nike SNKRS

Nike SNKRS is the go-to for exclusive Nike releases, but users frequently struggle with bots and app freezes, making it hard to secure desired items. Finish Line offers a wider range of products and good prices, with generally positive feedback on shipping, but its app is plagued by glitches and inconsistent customer support.

Head to head

Exclusive Access & Drops tieR1R4R15R16
Finish Line Finish Line users report issues with exclusive access, including not receiving notifications and the app crashing during sneaker drops, making it difficult to get desired items R15R16. Some users also mention problems applying status points or rewards to exclusive drops R1R4.
Nike SNKRS Nike SNKRS is specifically designed for exclusive drops, but users widely report that bots and resellers make it nearly impossible for regular customers to secure highly anticipated shoes R63R76. Many users express frustration about never winning raffles or drops despite being long-time customers .
App Reliability & Performance tieR3R4R7R9
Finish Line The Finish Line app is frequently described as buggy, glitchy, and prone to crashing, especially during new releases R3R4R7R9. Users encounter errors when trying to use payment methods, apply rewards, or even sign in R4R7R10.
Nike SNKRS Nike SNKRS also suffers from glitches and freezes, particularly when processing payments during limited drops R63. Users report issues with signing in and the app displaying items as sold out even after a reservation . The widget functionality was also negatively impacted by a recent update .
Product Availability & Selection edge: Finish LineR2R5R8R14
Finish Line Finish Line is praised for having good products in stock, amazing prices, and a great selection, including sale items R2R5R8R14.
Nike SNKRS Nike SNKRS focuses on new and exclusive releases, but users frequently complain that items sell out too quickly R76. Many users feel there aren't enough shoes available for the demand, leading to constant disappointment R76.
Shipping & Order Fulfillment tieR11R13R19R33
Finish Line Finish Line receives mixed reviews on shipping. Some users report orders arriving early or on time . However, others experience significant delays, orders being sent back due to address issues, incomplete orders, or cancellations R11R13R19R33.
Nike SNKRS Nike SNKRS has fewer specific complaints about general shipping, but one user reported damaged shoes through shipping and another had an order shipped to an old address . The primary shipping-related issue is the inability to secure a purchase in the first place.
Customer Service & Rewards edge: Finish LineR1R10R12R19
Finish Line Finish Line's customer service is a major pain point, with users reporting difficulty reaching associates, calls being hung up, and emails not being answered R55R57. Issues include unissued refunds R19, problems with rewards points not being applied or credited R1R10R12, and coupons not working R57.
Nike SNKRS Nike SNKRS users primarily express frustration with the system's fairness, particularly regarding bots and the difficulty of securing drops, which indirectly reflects on the company's handling of customer experience for highly sought-after items R63. There are fewer direct complaints about traditional customer service interactions.
Pick Finish Line if

you prioritize a wider selection of shoes, good prices, and generally reliable shipping for standard orders, and are willing to navigate occasional app glitches and potentially frustrating customer service experiences R2R5R8R14.

Pick Nike SNKRS if

you are a dedicated Nike sneakerhead primarily interested in attempting to secure exclusive and new Nike releases, understand the challenges of a raffle-based system, and value the app's content and interface .

Evidence note: Reviews for both apps are heavily skewed towards negative experiences related to app performance and the difficulty of securing popular items, especially for Nike SNKRS where the core function is exclusive drops. Finish Line's positive reviews often highlight product selection and pricing, while its negative reviews focus on technical issues and customer service. Nike SNKRS's positive reviews are almost exclusively from users who successfully 'hit' on a drop.

Frequently asked

Which app is better for getting exclusive sneaker drops?
Nike SNKRS is the primary app for exclusive Nike sneaker drops, but users frequently report that bots and resellers make it extremely difficult to secure highly sought-after items, with many never winning a raffle R63R76. Finish Line also offers exclusive access, but its app is prone to crashing during drops, hindering purchases R15R39.
Which app has better customer service?
Finish Line's customer service is widely criticized, with users reporting extreme difficulty reaching support, unissued refunds, and problems with rewards and coupons R19R55R57. Nike SNKRS reviews do not frequently mention direct customer service interactions, but rather systemic issues with the fairness of their drop system R63.
Are there many glitches in these apps?
Both apps are reported to have significant glitches; Finish Line users commonly experience app crashes, errors with payments and rewards, and login issues R3R4R7R10, while Nike SNKRS users frequently encounter freezes and payment processing issues during drops R63.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Finish Line 1/5 · US Confused: I have like 3400 status points yet can’t apply them
  2. [R4] Finish Line 1/5 · US Glitches: Every time I try and use my status on new exclusive drops it gives me an error and depending on the shoe it then is all sold out. Today I was getting an error trying to check out with a new payment method. I spend a lot of money with you guys to keep going through this.
  3. [R15] Finish Line 3/5 · US App crashes: I like the website for the Exclusive Access even tho I never know when it’s gonna send a notification.. The problem is on Sneaker Drop days the app keeps crashing as if it’s not prepared to handle the traffic. It’s preventing people from getting sneakers they actually want. Can you please address this issue
  4. [R16] Finish Line 1/5 · US Regular maintenance: The App doesn’t let me sign up for any raffles even with a status account customer service couldn’t even help with my issues
  5. [R3] Finish Line 3/5 · US Overall happy, but needs improvement: I always look to use FL when shopping for shoes and clothes, and overall have been happy with using it. But the app is always buggy and has been. Also a few times I’ve received items completely different than what I’ve ordered lol But I still enjoy Finish Line
  6. [R7] Finish Line 1/5 · US Horrible!!!: Worst app to buy shoes from glitches every time rarely win any big time shoes. Everytime you switch a payment or address it errors.
  7. [R9] Finish Line 3/5 · US Release glitches: Website has glitches during releases
  8. [R2] Finish Line 5/5 · US Favorite place to buy from: Never have the place ever disappointed me , honestly I would rather shop this site then any of the others, the prices are amazing and they always have things in stock. I’m a very pleased customer and has been since 1997 when I was first introduced.
  9. [R5] Finish Line 5/5 · US Excelente: Me encanta comprar en línea ya que siempre ponen buenos productos y precios
  10. [R8] Finish Line 5/5 · US Great site!: Really easy to use app. I could find everything I need, especially all the sale items. Recommended to anyone that loves sneakers. As much as I do!
  11. [R14] Finish Line 5/5 · US Bday kicks: Thank you to this site, made getting my bday shoes a great experience. Great prices and selection as always, I appreciate you guys!
  12. [R11] Finish Line 5/5 · US Queja: Hay cosas muy padres y lo bueno q aceptan pago con afterypay lo único malo esq últimamente los pedidos no me llegan completos y ya son 2 ocaciones q pasa esto en el mes de mayo y junio y lamentablemente no tuve una respuesta favorable ya que no me hicieron devolución de efectivo ni volvieron a Mamet el producto eso si es muy mal
  13. [R13] Finish Line 2/5 · US Never get on my shoes on time: Two times now I’ve ordered shoes and they were sent back because of it said my apartment number wasn’t input properly. They don’t do anything to compensate for the time wasted for waiting even though I know for a fact and even double checked before buying the items that my address wasn’t input correctly. Last time ordering from the app.
  14. [R19] Finish Line 1/5 · US abysmal: they cancelled my orders multiple times for nike tech jacket, and then promised me a refund which they never ended up issuing to me.
  15. [R33] Finish Line 1/5 · US Cancellation: Overtime I order it gets canceled
  16. [R10] Finish Line 1/5 · US Too many issues.: The UI for the rewards is overly complicated. When you tap on size chart nothing loads just a line. When you tap on automatically redeem rewards just a straight white line loads. You try to use Apple Pay and it says there’s an unknown error. Multiple cards including one I just used. How these multi-billion dollar companies have apps like this that seem like they’ve been thru no u
  17. [R12] Finish Line 3/5 · US can’t get points: i have placed multiple orders without getting any points shoes are nice though.
  18. [R39] Finish Line 1/5 · US Garbage: It’s always crashing. when a new release drop it’s crashed right now. click on an item. All it do is load, but never loaded in. A complete waste of time. Y’all need to get rid of this app.
  19. [R63] Nike SNKRS 3/5 · US Difficult Sneakers App: With the glitchy hyped sneaker drops, BOTs that are still thriving, and no exclusive access for accounts that have been with the company 20+ years, I’ve expected more! Need to improve releases, have some kind of release quotas per account so all can experience “Got ‘em” notifications!
  20. [R76] Nike SNKRS 1/5 · US Impossible to buy anything.: Do they only make one shoe per drop? The few times Nike makes something cool to buy, they make it impossible to buy. I wait for the drop, buy within seconds, and still lose out to bots. What a lame app.
  21. [R55] Finish Line 1/5 · US Horrible company: You can never chat with an associate, emails come back that they are not taking them and when I call I keep getting hung up on and never connected with customer care! Placed an order and never received it and can not get ahold of anyone in customer care. Do not buy from this horrible company!
  22. [R57] Finish Line 1/5 · US App and customer service is horrible: We ordered shoes about a month ago, never received them. Finally got through to customer service after calling for 4 days. They cancelled that order and said we would receive a refund. They also gave us a $20 coupon. Went to order the shoes again and tried to use the $20 and just kept getting a error code. Tried calling them again and was on hold for an hour

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store