Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Subway® vs SUBWAY:NYC

Subway® 4.8★ · Free to download 65
Winner Subway®
SUBWAY:NYC 4.4★ · Free to download 50

Subway® is the clear winner for ordering food and accessing deals, despite recent app issues, while SUBWAY:NYC is a simple, offline map for NYC transit that struggles with real-time accuracy.

Full reviews: Subway® · SUBWAY:NYC

Subway® is the official app for ordering food and managing rewards, but recent updates have caused significant problems with login, coupon usage, and gift card functionality, leading to widespread frustration. SUBWAY:NYC, on the other hand, is a simple, map-focused app for the New York City subway system, praised for its offline utility but criticized for inaccurate train times and outdated maps.

Head to head

Features edge: Subway®R3R4R12R13
Subway® Subway® offers online ordering, deals, and a rewards program, which are highly valued by users when they work . However, many features are currently broken, including the ability to use coupons, combine gift cards, and customize orders R3R4R12. Users also report issues with selecting locations and re-ordering R13.
SUBWAY:NYC SUBWAY:NYC primarily functions as an offline subway map, which users find very useful for navigation in areas without service . It also attempts to provide real-time train schedules and saved favorite stations, but these features are widely reported as inaccurate or non-functional R61R63R64R67. Some users desire more advanced features like interactive maps, delay notifications, or information on express trains .
Ease of Use tieR1R6R9R10
Subway® Many users describe the Subway® app as difficult to use due to frequent crashes, login issues, and problems with payment and order processing R1R6R9R10. Some find the new interface confusing or poorly designed .
SUBWAY:NYC SUBWAY:NYC is generally considered simple and easy to use for its core map function . However, some users find the UI confusing with unexplained symbols R64 and report issues with the map not having double-tap zoom or clickable stations . The frequent 'review me' pop-ups are also a significant annoyance .
Reliability tieR1R3R4R6
Subway® The Subway® app has significant reliability issues, with users reporting frequent crashes, inability to log in, orders not going through, and payment failures R1R6R7R9. Many attribute these problems to recent updates R3R4R6.
SUBWAY:NYC SUBWAY:NYC is reliable as an offline map . However, its real-time train data is consistently reported as inaccurate or non-functional, making it unreliable for checking schedules R61R63R64R67. The app also experiences random crashes R64.
Price/Value edge: Subway®R3R4R7R12
Subway® Subway® is free to download and offers deals and a rewards program, which users appreciate for saving money . However, the inability to use coupons or combine gift card balances diminishes its value, as users feel they are losing out on discounts or forfeiting money R3R4R7R12.
SUBWAY:NYC SUBWAY:NYC is free to download. Users value its offline map functionality . However, the presence of intrusive ads detracts from its value for some . Many also feel it offers little functionality beyond a basic map, questioning its value as an 'app' .
Support edge: Subway®R5R39R56R61
Subway® Subway® users report difficulty reaching customer service, with calls going unanswered and chatbots being unhelpful R5. While one user had an issue resolved via email R5, others complain about a lack of customer service for account issues and gift card problems R39R56.
SUBWAY:NYC Reviews for SUBWAY:NYC do not directly mention customer support experiences. The app's issues with data accuracy and map updates suggest a lack of responsive development or support R61R63R67.
Pick Subway® if

You want to order food from Subway, access deals, and manage rewards, and are willing to contend with potential app bugs and login issues R3R4.

Pick SUBWAY:NYC if

You need a simple, offline map for the NYC subway system, especially when underground without service .

Evidence note: The reviews for Subway® are far more numerous and detailed, reflecting its status as a major brand's official ordering app. SUBWAY:NYC has fewer reviews, with a strong focus on its map functionality and the inaccuracy of its real-time data.

Frequently asked

Are there issues with the Subway® app's gift cards and coupons?
Yes, many users report significant problems with the Subway® app regarding gift cards and coupons; recent updates have made it impossible to combine gift card balances, use partial gift card amounts, or reliably apply coupons and deals to orders R3R4R7R12.
Is SUBWAY:NYC's real-time train information accurate?
No, SUBWAY:NYC's real-time train information is widely reported as inaccurate or unreliable by users, with many stating that the times shown in the app differ significantly from station signage or other official sources R61R63R64R67.
Does the Subway® app have login problems?
Yes, the Subway® app has significant login problems, with users frequently reporting issues such as being logged out, unable to sign in, being forced to sign up for a new account even if they already have one, or being locked out due to inaccessible email addresses R6R9R10R43.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Subway® 3/5 · US Not Impressed: I love subway and used to use the app every time i order, but ever since the update the app doesn’t let me use any deals for my order even when i have the required items. It’s frustrating and needs to be addressed.
  2. [R4] Subway® 1/5 · US New Update Has Broken the App: Unable to use any of the Sub Club Online Coupons. I am forced to refresh the app a 2nd time because it can't take my order (unless it's freshly refreshed). I miss the previous version of the app.
  3. [R12] Subway® 3/5 · US Do not use Gift Cards: You cannot use a partial gift card, so you wind up forfeiting any balance below the price of a sandwich.
  4. [R13] Subway® 1/5 · US I’m TIRED of the App Choosing Every Subway but the One Closest To Me!!!: I order subway quite a bit. I have never had to select which subway I was ordering from. It’s like the app knew my location and selected the closest one. For some reason, the app is not just choosing random subways and I’m SO TIRED of it! I’m sure there’s a way to see which store the app is selecting OR even a way for me to
  5. [R1] Subway® 1/5 · US App crashes: I’m on iPhone 15 pro max latest update was working new update app opens and closes
  6. [R6] Subway® 3/5 · US You need to fix your app so I can use it again: For the last two updates I have not been able to login because it only makes you sign up for an account. The last couple of updates logged me out and I am unable to login. Every time I put in my E-mail it ask me for my first and last name and phone number and then tells me that it is already in use with my E-mail and to sign in, except there is mo wa
  7. [R9] Subway® 3/5 · US Logging problems: I am not able to login a few months now !! I deleted and reinstalled the app multiple times but it still doesn't work !
  8. [R10] Subway® 1/5 · US Account Recovery Needs Improvement: Please add a phone number login option to the Subway app. My account is currently linked to an email address that I can no longer access, so I cannot receive the verification code and I am completely locked out of my account. The phone number linked to my account also cannot be used to create a new account or be reassigned. My old account still has an unused ba
  9. [R7] Subway® 1/5 · US Very poor quality: One time I used this app to order my food and it never arrived, it works fine on uber eats and door dash, but this app just by itself is a scam the food you order doesn’t come, and when you try to use the sub club option to get the discounted sandwiches the app just seems to stop working nothing you click on the screen registers. I absolutely hate this app I love subway but neve
  10. [R5] Subway® 4/5 · US Issue resolved!: I accidentally ordered a sandwich from the wrong location. There was no way to cancel my order through the app. I tried calling the store multiple times and did not receive an answer. I tried going to the website to find a Customer Service number and was not able to get through to anybody. I used the Chatbot, but it was difficult to work with. Update: Subway responded to my e
  11. [R39] Subway® 1/5 · US sucks: subway america has no customer service and the app doesn’t even share about the availability of food before you order.. it sucks
  12. [R56] Subway® 1/5 · US Scam company taking my gift card balance: They have no way to update your email address even if you contact them. They just told me to login with password back then. Guess what? Password login is now disabled! Congrats on losing all your gift card balance just because you lose access to old email and they won't update it. Now when I contact them, their solution is delete your old account and creat
  13. [R61] SUBWAY:NYC 1/5 · US Where does it get its data?: I’m in the station now. App says my train is zero minutes away. Signage in the station says it’s eight minutes away. Pretty clear the sign is right and the app is wrong. What’s the point of this app if the train timings are this unreliable?
  14. [R63] SUBWAY:NYC 3/5 · US Great But: The app still doesn’t know that the M train shares the Q stops on 2nd Ave in Manhattan. Also times for trains arriving and departing are less accurate here than on google maps.
  15. [R64] SUBWAY:NYC 2/5 · US Good, but with bugs: Overall there are good bones in this app. However, there are problems. The train times are wildly inaccurate. Don’t attempt to use them. Also, the UI is a bit confusing, a lot of symbols are used and I have no idea what they mean. For example, there are wifi symbols on some trains… why? What does that mean? It also randomly crashes. This all points to a good concept and founda
  16. [R67] SUBWAY:NYC 1/5 · US Not currently pulling scheduled times.: Seems like the connection with MTA is no longer pulling information of scheduled times and locations. Map is very simple to use though. Hoping the developer can correct the train time issues.
  17. [R43] Subway® 1/5 · US Worthless: My phone number was linked to an email address I no longer have access to and the app won’t let me use my password so I can’t access my account. Can’t open a new account because my phone number is linked to my old account that Subway won’t let me access by password. Now downloading Jersey Mike’s app.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store