Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

STCU Mobile Banking vs CBNA Mobile Banking

STCU Mobile Banking 4.9★ · Free to download 70
Winner STCU Mobile Banking
CBNA Mobile Banking 4.8★ · Free to download 55

STCU Mobile Banking has an edge due to better customer service and fewer critical app functionality issues, despite both apps struggling with recent updates.

Full reviews: STCU Mobile Banking · CBNA Mobile Banking

STCU Mobile Banking generally offers a more reliable experience with strong customer support, though it faces issues with mobile deposits and recent updates. CBNA Mobile Banking struggles significantly with app stability, login problems, and inaccurate balance reporting, despite some users finding it easy to use.

Head to head

Features tieR3R11R12R14
STCU Mobile Banking STCU users appreciate features like setting up multiple checking accounts with scheduled deposits and withdrawals R11, and a useful Bill Pay function . However, some users wish for Zelle integration R14, better transfer options to other credit unions R12, and the return of available credit card balance visibility . Business account holders find the separate login and limited transfer capabilities inconvenient R3.
CBNA Mobile Banking CBNA users like the mobile deposit feature for its speed and ease and a new 'Stash Up' savings tool . However, many users desire a running balance with each transaction and a card lock feature instead of cancellation . The Zelle feature is criticized for being restrictive and often not working . Users also report issues with viewing full payee account numbers and deleted payees after returned payments .
Ease of Use tieR6R17R26R33
STCU Mobile Banking STCU is praised for being easy to use and navigate R17R26. However, recent updates have made the app slow , buggy , and some users find the new design less intuitive R33. The login process is a frequent source of frustration, with users reporting constant device verification requests and difficulties with biometric login for multiple accounts R6.
CBNA Mobile Banking CBNA users describe the app as easy to understand and simple . However, many find the app not intuitive and confusing, especially after updates . Login issues are also prevalent, with users unable to access personal, business, or trustee accounts after updates .
Reliability edge: STCU Mobile BankingR4R7R10R13
STCU Mobile Banking STCU users report significant reliability issues, particularly with mobile deposit functionality, which frequently fails with 'something went wrong' errors R4R15R16R21. The app also suffers from login problems, getting stuck in loops, force closing, and being unusable for days R7R10R13. Some users note inaccurate real-time balances, especially on weekends , and frequent crashes .
CBNA Mobile Banking CBNA's reliability is a major concern for its users. The app frequently displays 'updating error' messages, especially in the mornings or evenings, preventing users from seeing current balances R75R81. Many users report being unable to use the app at all after updates, getting stuck in update loops or on a blank screen R64R73R76R79. Inaccurate or delayed balance information is a common complaint, leading to potential overdrafts R61R78.
Price/Value edge: STCU Mobile BankingR1R5R11R23
STCU Mobile Banking STCU is generally seen as providing good value, with users appreciating lower interest rates R1R5 and no fees R23. The one-time $10 membership fee is mentioned as reasonable for setting up multiple accounts R11. Some users feel STCU is predatory due to reshuffling charges causing overdrafts .
CBNA Mobile Banking CBNA users report being charged fees for new cards needed for pickup and for rejected check deposits . The bank is criticized for blocking transactions and imposing spending limits without permission .
Support edge: STCU Mobile BankingR2R5R8R9
STCU Mobile Banking STCU receives high praise for its customer service. Users consistently describe employees as excellent, helpful, courteous, friendly, and quick to resolve issues R2R5R8R29. Support is easily accessible, even when traveling abroad R5R9. However, some users report zero response when trying to contact support about app issues and no weekend support for system outages .
CBNA Mobile Banking CBNA also has users who commend its friendly staff and excellent customer service . However, there are significant complaints about long wait times for phone support, with calls being dropped , and difficulties getting help after hours or receiving callbacks .
Pick STCU Mobile Banking if

You prioritize strong customer service and a generally easier-to-use banking app, even if it has occasional mobile deposit and login glitches R2R5R8R17.

Pick CBNA Mobile Banking if

You value specific features like a new savings tool ('Stash Up') and find its mobile deposit process fast and easy when it works .

Evidence note: Both apps have a high volume of recent negative reviews, particularly regarding app functionality after updates, which contrasts with their high lifetime ratings. The free-to-download nature means all users, including those experiencing friction, contribute to reviews.

Frequently asked

Does STCU Mobile Banking have issues with mobile deposits?
Yes, STCU Mobile Banking frequently has issues with mobile deposits, with many users reporting 'something went wrong' errors and being unable to deposit checks without visiting a branch R4R15R16R21.
Are there login problems with CBNA Mobile Banking?
Yes, CBNA Mobile Banking users frequently experience login problems, including being unable to access the app after updates, getting stuck in update loops, or seeing a blank screen R64R73R76R79.
How is customer support for STCU Mobile Banking?
STCU Mobile Banking generally receives excellent feedback for its customer support, with users praising employees as helpful, courteous, friendly, and quick to resolve issues R2R5R8R29.
Does CBNA Mobile Banking provide accurate real-time balances?
No, CBNA Mobile Banking frequently has issues with accurate real-time balances, with users reporting 'updating error' messages, delayed information, and incorrect amounts that can lead to overdrafts R61R75R78R81.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] STCU Mobile Banking 3/5 · US Funds transfer: Wish my business account could transfer funds to my personal account.
  2. [R11] STCU Mobile Banking 4/5 · US Saving Money: I preface this with the understanding that a lot of my money managing is created easier by the way my budget is set up, but! ; I was able to set up 3 separate checking accounts, each with scheduled deposits and withdrawals that I can manage right from the app! And I only had to pay a one time 10$ membership fee! This sets up my finances to provide for my family, save my money, ( and
  3. [R12] STCU Mobile Banking 3/5 · US Transfer: Better options to transfer to other credit unions
  4. [R14] STCU Mobile Banking 4/5 · US $trans: I wish I could use Zelle with my account.
  5. [R6] STCU Mobile Banking 3/5 · US Login needs some work: You need to incorporate Apple’s password into your login. I don’t want biometric because I have two different logins. One personal and one business. So I don’t want to log into the same one everytime. What I do want is for the app to tell Apple that I am trying to log on to STCU.org so that the keyboard prompts me to use one of the two passwords I have saved in Apple passwor
  6. [R17] STCU Mobile Banking 5/5 · US Mobile Banking: So easy to use and all the information you need in one place
  7. [R26] STCU Mobile Banking 5/5 · US Kyoung: Very easy to use and navigate
  8. [R33] STCU Mobile Banking 3/5 · US Meh: Not a fan of new design. Also why does it ask me several times a day for verification and it ask to save device but then tells me it’s already saved. Annoying needs a bug update
  9. [R4] STCU Mobile Banking 2/5 · US It’s okay: It’s nice to see how much you have but mobile deposit doesn’t work majority of the time
  10. [R7] STCU Mobile Banking 2/5 · US Login process is a hassle: It is absolutely ridiculous how bad the login process/verification process. I’m a member of 2 other credit unions that are a dream.
  11. [R10] STCU Mobile Banking 1/5 · US Technical problems: This app is terrible! I try to use the online banking service and it doesn’t let me connect my external accounts and has so many bugs!
  12. [R13] STCU Mobile Banking 1/5 · US Login issues over and over: Every few months this app won’t let me login. My account and password info are correct because I can log in on my computer. This app is unusable for days and then will mysteriously start working again. I’m looking for a new bank because this issue continues to come up.
  13. [R1] STCU Mobile Banking 1/5 · US Love/Hate: I love that STCU is a local credit union and with that comes lower interest rates blah blah blah. I’ve never missed a payment on a 34k vehicle… I have thousands of dollars inside my account. Trying to build credit I applied for a credit card and I’m only getting approved for 1/5th of the money I have inside my account. It’s almost like why do I trust them with my money if they can’t tru
  14. [R5] STCU Mobile Banking 5/5 · US Helpful and courteous: I have used Spokane teachers credit union to pay off a vehicle and also the credit card that has superb rating and interest rate rates. In addition to the rate, even traveling abroad makes it easy anytime I have an issue. I give them a call. They answer the phone and so I’ve had nothing but good responses
  15. [R23] STCU Mobile Banking 5/5 · US Best bank ever: No fees! Amazing!
  16. [R2] STCU Mobile Banking 5/5 · US Excellent: Excellent employees
  17. [R8] STCU Mobile Banking 4/5 · US Excellent staff: I just love the people at STCU. They are always helpful and resolve things quite quickly. I would recommend them to anybody.
  18. [R9] STCU Mobile Banking 3/5 · US Limited mobile transfers, otherwise it’s the best!: My one and only complaint is that the amount of transfers you can make in a month from your device is limited. Otherwise the app as a whole is efficient, easy to use, and getting support or help is so easy!
  19. [R15] STCU Mobile Banking 3/5 · US Decent and Clean app: Mostly all good things to say. Mobile deposit glitches a bunch though and there is no easy way to see your member number. *facepalm. Overall not a bad app.
  20. [R16] STCU Mobile Banking 1/5 · US Fix your app: The mobile deposit doesn’t work for checks, it always says error and haven’t been able to deposit a single check without having to go in. It also will not let me log into my wife’s account with linking it to the app for whatever reason, probably the worst app I’ve used for banking
  21. [R21] STCU Mobile Banking 3/5 · US mobile deposit 😭: Just switched from a national bank to STCU with confidence because I’d seen reviews about a functional app. I’ve been trying to complete a mobile deposit for a few days now and it just says “something’s wrong. try again in a few moments.”
  22. [R64] CBNA Mobile Banking 1/5 · US Won’t let me use the app: Tells me that I can’t use the app and I need to update it. I have tried everything from deleting the app redownloading and also turning phone on and off and still it doesn’t work. Super annoying ready to switch banks
  23. [R73] CBNA Mobile Banking 1/5 · US Update: So I am forced to get a new phone to use online banking now because they Require 18.4 on IOS. That’s the dumbest thing A BANK could do.
  24. [R76] CBNA Mobile Banking 1/5 · US Too many useless updates: Once again, I’m locked out of the app when I need it the most mandatory update won’t update just wants me to open the app when it opens. It tells me I have to update it, but it’s already updated. Tells me to open the app the Apple work because it’s not updated.
  25. [R79] CBNA Mobile Banking 2/5 · US Cannot use because of update.: This is getting really disappointing. I can’t use the app and check my accounts because now the app wants an update and I cannot update my phone, this is BS.
  26. [R29] STCU Mobile Banking 5/5 · US Mr: Great bank with great customer service and support! I got my wife to close her Wells Fargo account and join STCU. She loves it too!
  27. [R61] CBNA Mobile Banking 2/5 · US Pending Issues: It’s dumb when it says it takes the money out and it’s pending and then the money isn’t taken out. It’s almost made me overdraft a few times. You guys shouldn’t take it out or at least not say it taken out until it is. Multiple times now I’ve had 401 day than the next day it’s up to 600 and then two days later back down to 100. Really confusing, if I didn’t keep track of it myself
  28. [R75] CBNA Mobile Banking 3/5 · US Updating error: Love the app when it works!..but once a day (more or less) it says updating error. So irritating when you wanna make sure something went through.
  29. [R78] CBNA Mobile Banking 3/5 · US Constant issues: I’m giving the app only a 3 star review because I’ve had nothing but constant issues. One is almost every other day when i need to check my balance there’s an “ error “ or there will be more money showing than there should be which at times has caused me to spend what I can’t afford to. Yesterday I made a couple different purchases with my debit card and no transactions are showin
  30. [R81] CBNA Mobile Banking 3/5 · US CBNA: The app does everything you’ll need it to do love it. Only downside seems like anytime early morning or around dinner time you go into the app and it has an updating error where it won’t update anything so who knows how much money is left in the account. Sometimes this is a real bad inconvenience

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store