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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Summit Credit Union vs Chase Mobile®

Summit Credit Union 4.7★ · Free to download · ⚠ stale 45
Winner Chase Mobile®
Chase Mobile® 4.8★ · Free to download 80

Chase Mobile® is the stronger choice due to its generally reliable performance, comprehensive features, and high user satisfaction, while Summit Credit Union's app struggles with frequent technical issues and a confusing user interface after recent updates.

Full reviews: Summit Credit Union · Chase Mobile®

Chase Mobile® generally offers a more reliable and user-friendly banking experience with a wide range of features, despite some complaints about specific functionalities and forced updates. Summit Credit Union's app, however, has faced significant criticism for frequent technical problems, a clunky interface, and reduced functionality following recent updates.

Head to head

Features and Functionality edge: Chase Mobile®R2R9R16R17
Summit Credit Union Summit Credit Union's app offers features like account management and spending analysis, with some users appreciating the new tools for money management and business accounts R2R17. However, many users report limited functionality, such as not being able to see all accounts on the homepage, missing mortgage history, or issues with Zelle transfers R9R16. The ability to schedule external transfers was also removed for some after an update .
Chase Mobile® Chase Mobile® provides a comprehensive suite of features for managing finances, including checking accounts, credit cards, and investments . Users appreciate the ease of finding transactions and managing accounts . However, some users report issues with adding new cards, managing car loans, or the clunky Ultimate Rewards redemption process . There are also complaints about the inability to search by payee and limited payment options .
Ease of Use and User Interface edge: Chase Mobile®R2R3R6R7
Summit Credit Union The Summit Credit Union app receives mixed reviews on ease of use. Some users find it easy to use and navigate, especially after recent updates that improved visibility and aesthetics R2R20. However, a significant number of users describe the new UI as clunky, unintuitive, frustrating, and difficult to navigate R3R7. Specific complaints include too little information per screen, cluttered views, and difficulty switching between accounts R6.
Chase Mobile® Chase Mobile® is widely praised for being easy to use, with clear prompts and simple navigation . Users find it easy to manage finances and access information . However, some users dislike the increasing font size with updates, finding it less user-friendly .
Reliability and Performance edge: Chase Mobile®R1R4R13R14
Summit Credit Union Summit Credit Union's app is plagued with reliability issues. Users frequently report being unable to log in due to continuous 'proof you are human' loops, robot verification failures, or unknown errors related to maintenance R1R4R13R15. The app often freezes, crashes, or simply doesn't load R14. Some users also experience issues with facial recognition and VPN compatibility .
Chase Mobile® Chase Mobile® is generally considered reliable, with many users stating they have used it for years without problems . However, some users report issues with Face ID requiring frequent re-setup on multiple devices . There are also complaints about login issues when traveling with a laptop and the app going dark on iPhone 15 .
Customer Support and Service edge: Chase Mobile®R1R23R26R38
Summit Credit Union Summit Credit Union receives high praise for its in-person customer service, with staff described as amazing, helpful, and willing to accommodate requests R23R26R38. However, the app's support is criticized, with one user noting no IT department assistance on the phone for login issues R1.
Chase Mobile® Chase Mobile® users generally report positive experiences with customer service, highlighting friendly, qualified, and professional staff who are easy to get ahold of and quickly solve issues . However, some users express a desire for live chat service with human agents instead of bots R75R112.
Price and Value tieR5R22R45R64
Summit Credit Union Summit Credit Union users mention high interest rates on loans R5 and illegal overdraft fees R45. There's also a concerning review about money allegedly disappearing from an account R22.
Chase Mobile® Chase Mobile® users complain about high annual fees for some accounts and overdraft charges . Some users also feel that the bank's benefits are not good and that they face unfair actions like account closures or credit limit reductions R64. There are also complaints about service fees despite direct deposit R100.
Pick Summit Credit Union if

You prioritize strong in-person customer service and are willing to tolerate an app with frequent technical issues and a potentially confusing interface R23R26R38.

Pick Chase Mobile® if

You need a generally reliable and easy-to-use banking app with comprehensive features for managing various accounts, and you value good customer service .

Evidence note: Summit Credit Union's reviews are heavily skewed by recent negative updates, leading to a lower perceived score despite some positive feedback on the new features. Chase Mobile® has a much larger volume of reviews, which helps to balance out individual negative experiences.

Frequently asked

Does Summit Credit Union's app have Zelle?
Yes, Summit Credit Union's app has Zelle, but some users have reported difficulty finding it or experiencing low transfer limits R16R20.
Are there login issues with Summit Credit Union's app?
Yes, many users report frequent login issues with Summit Credit Union's app, including continuous 'proof you are human' loops, robot verification failures, and the app not loading R1R4R13R15.
Does Chase Mobile® support older phone models?
No, Chase Mobile® has recently updated its app to require newer iOS versions, forcing customers with older phones to buy new devices to continue using the app R73R86R96R100.
Can I get live chat support with Chase Mobile®?
Users have expressed a desire for live chat service with human agents in the Chase Mobile® app, indicating that current support often relies on AI or bot responses R75R112.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Summit Credit Union 5/5 · US Me facilita todo: Es fácil de usar y muy conveniente. Me gusta administrar mi cuenta con esta aplicación.
  2. [R9] Summit Credit Union 3/5 · US Accounts: I wish I could see all my accounts even the business on the home page without having to switch users
  3. [R16] Summit Credit Union 1/5 · US Zelle: Tried to send money to daughter using Zelle. Could NOT find Zelle in my app and the app is current.
  4. [R17] Summit Credit Union 5/5 · US Perfect app: Summit credit union makes it very easy for me to check my accounts. Especially our business account, it’s very crucial to know what is getting spent and you can break it very easily on the app
  5. [R3] Summit Credit Union 3/5 · US App: Very clunky
  6. [R6] Summit Credit Union 3/5 · US Better and worse: This new version is better at consolidating accounts but worse at presenting them. So little info is allowed per screen compared to the old version. I sish there were s way to display accounts in a “comact” mode, more information per screen.
  7. [R7] Summit Credit Union 2/5 · US App: The app does not work on my laptop. I use my cell phone to look at accounts. The app is a little difficult to move between accounts when comparing or searching for entries. I often sign out by accident and have to sign in a couple of times to complete my banking needs.
  8. [R1] Summit Credit Union 1/5 · US Prove you are human: After being on basic hold for 25 min trying to solve this continuous loop of “proof you are human” code…… still not working! Had to hang up as I couldn’t wait any longer. No IT Dept to assist on the phone. Frustrating to say the least!
  9. [R4] Summit Credit Union 2/5 · US App seems to be under maintenance a lot.: It’s seems like I am unable to get into my app with unknown errors that relate to app maintenance, being given errors with no solution when I need access to my money now, not later.
  10. [R13] Summit Credit Union 2/5 · US Robot Verification doesn’t work: The app is helpful but I can’t login any longer. It’s stuck on the robot verification. It asks me to check the box, I do, then it loads for a second and then asks me to check the box again.
  11. [R14] Summit Credit Union 4/5 · US The app is excellent, just crash sometimes.: The app works and gets the job done, but from time to time it freeze and stop working. I am sure it is something that it’s getting worked on.
  12. [R23] Summit Credit Union 5/5 · US Good People: The staff is always willing to accommodate my requests and needs.
  13. [R26] Summit Credit Union 5/5 · US Great Relationship: I’ve been with Summit Credit Union for 33 years. They have always been the financial mentor and partner I can count on.
  14. [R38] Summit Credit Union 5/5 · US Summit, great employees: I have been with Summit credit union a long time. The institution and their employees are wonderful and always are willing to help. They treat me like family and I do not know what I would do without all of these people.💯
  15. [R5] Summit Credit Union 5/5 · US Carísimos los interés: Los interéses son demasiados altos
  16. [R22] Summit Credit Union 1/5 · US Bruh they stole my money: Bro I had $5,045 in my bank but when I got app I only had $2
  17. [R45] Summit Credit Union 3/5 · US Great app, questionable services: Their overdraft fees are illegal. Always call to get removed.
  18. [R64] Chase Mobile® 1/5 · US You turned off 3 credit cards. I plan on transferring my funds to another bank.: You mistreated me and my 25+ year account. You have lost my trust and confidence. You will be loosing my Quarter million dollar business.
  19. [R20] Summit Credit Union 5/5 · US Convenient: The app is pretty easy to use and very convenient. My only negative is they have such a low limit on Zelle transfers.
  20. [R15] Summit Credit Union 3/5 · US Verification: It’s not letting me verify my card
  21. [R73] Chase Mobile® 1/5 · US My device not supported?: Wow, how tf am I supposed to make payments.. app was my second factor. I can’t get latest apple os because of ai nonsense and web app not loading either. I want to pay cc but can’t - please help. There can’t be any good reason to drop support for my device. All you’ve done in the last 5 years in this app is cram more ads in.
  22. [R86] Chase Mobile® 1/5 · US Unfair: Not fair to change the app to 17.4! After many years of being a client I can't use it. Time to go...
  23. [R96] Chase Mobile® 1/5 · US Have to buy a new phone to continue using your app: Always had chase as my bank. Its a shame i can no longer use a simple banking app on my phone due to advanced ios requirements. I wish you allowed functionality for your customers who aren’t constantly buying the newest phone and might be perfectly happy with the old one that still works. Im not sure what advanced features the app has that requir
  24. [R100] Chase Mobile® 1/5 · US App: Loved the app but now since the latest update I have to buy a whole new phone just to check my account, not to mention when I first opened an account I was told if I go direct deposit with my check then I won’t have a service fee LOL what a load of garbage I get charged $25 a month just because they can
  25. [R75] Chase Mobile® 3/5 · GB Need to offer Live chat service: Please offer live chat service with live humans not robot. Even if there is wait time for the response.
  26. [R112] Chase Mobile® 2/5 · US Sucks: Features don’t really work. Especially with autopay, I’ve had it enabled for months yet none of my payments have been automatically taken out therefore accruing interest and late fees. You can’t get quick online chat help because of stupid AI or bot responses that don’t get you anywhere. APYs suck as well

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store