Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

elmenus vs Uber Eats

elmenus 4.5★ · Free to download 40
Winner Uber Eats
Uber Eats 4.8★ · Free to download 70

Uber Eats is the stronger choice for food delivery due to its generally more reliable service and better customer support, despite some user complaints about pricing and subscription practices.

Full reviews: elmenus · Uber Eats

Uber Eats generally provides a more reliable food delivery service with a wider reach and more functional customer support compared to elmenus. While both apps face issues with late orders and pricing, elmenus struggles significantly with basic app functionality and customer service availability, making Uber Eats the more dependable option.

Head to head

Features & Functionality edge: Uber EatsR2R9R12R15
elmenus elmenus users report numerous bugs, including app crashes, notifications sent multiple times, and issues with payment methods like Apple Pay R2R9. Some users also note outdated menus and incorrect prices, as well as problems with location input R12R39. The app is also criticized for not having an iPad-optimized version and not accepting non-Egyptian phone numbers R15.
Uber Eats Uber Eats is praised for being easy to navigate and order from . However, users report glitches during checkout, sometimes requiring multiple attempts to place an order . There are also requests for better allergy information and more flexible modifiers for bundled deals .
Order Reliability & Delivery Speed edge: Uber EatsR3R10R22R24
elmenus Many elmenus users experience significant delays, with orders arriving an hour or more beyond the estimated time R3R10R22R24. Orders are also frequently canceled without proper communication, and some users report issues with drivers not accepting orders .
Uber Eats Uber Eats also faces complaints about late deliveries and orders being canceled after long waits R61. Some users report orders delivered to the wrong address or drivers not matching app pictures . However, other users praise Uber Eats for fast and accurate orders .
Customer Support edge: Uber EatsR1R7R16R20
elmenus elmenus receives overwhelming criticism for its non-existent or ineffective customer support. Users report that the in-app chat doesn't work, there's no one to contact for problems, and complaints go unaddressed R1R7R16R20. One severe incident involved a delivery driver threatening a customer, with elmenus offering minimal help .
Uber Eats Uber Eats users frequently complain about awful and unhelpful customer support, with reports of agents telling customers to wait indefinitely, providing copy-paste messages, and being unable to resolve issues like missing items or incorrect charges R61. The support call line has been discontinued, replaced by less effective agents .
Price & Value edge: elmenusR6R11R12R39
elmenus elmenus users complain about misleading offers and prices being different on the bill compared to the app R6R11R12R39.
Uber Eats Uber Eats is frequently criticized for being expensive due to high fees and delivery costs, even with a premium membership like Uber One R67R75. Users feel that promotions are not always relevant or sufficient . There are also complaints about predatory practices, such as automatically signing users up for subscriptions or charging for memberships they don't use R67.
Pick elmenus if

you are in a region where elmenus has a better selection of local restaurants and you prioritize finding comprehensive menus, and you are willing to overlook significant app bugs and poor customer support .

Pick Uber Eats if

you prioritize a generally more functional app experience and a wider selection of restaurants, and you are comfortable with potentially higher costs and navigating occasional customer service issues .

Evidence note: elmenus has a significantly smaller number of reviews compared to Uber Eats, making some comparisons less robust. Many elmenus reviews are in Arabic, which have been translated for this analysis. The negative sentiment for elmenus is very strong and consistent across many reviews.

Frequently asked

Which app has better customer support?
Uber Eats, despite receiving many complaints about its customer service being unhelpful and difficult to reach, is still generally considered better than elmenus, which users report has virtually no functional customer support system at all R7R16R58R61.
Are there issues with order delivery times?
Both apps experience issues with late orders, but elmenus users report more frequent and severe delays, often exceeding an hour past the estimated time, and orders being canceled without explanation R3R10R22R24.
Which app is more affordable?
While elmenus users report issues with incorrect pricing and misleading offers, Uber Eats is more frequently criticized for its high fees, delivery costs, and predatory subscription practices that make it expensive even for premium members R6R11R67R75.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] elmenus 4/5 · US The App is good just missing a feature: The app experience is good just missing the Apple Pay as payment method. And another annoying bug is every notification is sent 3 times even in email. Kindly, fix this issue. Thanks.
  2. [R9] elmenus 3/5 · US Needs improvement: Needs to be cleaner and more simple to the eye. Needs to fix bugs that crashes the app. However, very important app to have in the pocket when hungry
  3. [R12] elmenus 3/5 · US Old menus: The good things don't last. You find all the menus, numbers, pictures, everything, but then the menus are old, you order, and the prices have changed drastically. I wish there was a constant update for the menus. · translated
  4. [R15] elmenus 3/5 · GB Make an iPad version please: This app is basically a stretched version of the iPhone app. Looks very bad on the iPad screen..
  5. [R3] elmenus 3/5 · US Arrived too late: Received the order after 80 min
  6. [R10] elmenus 1/5 · US Very bad app: I ordered from Bazooka restaurant, and it said delivery within 45 minutes, but it took over an hour and a half. When I contacted customer service, nothing was done. · translated
  7. [R22] elmenus 1/5 · US Bad experience: Worst experience ever. The order didn't arrive after two hours, and there's no option to cancel the order or even customer service. The driver changed multiple times, and no one answered. · translated
  8. [R24] elmenus 1/5 · US worst app: worst experience ever.. will delete the app and never use it again… more than 1 hour delay beyond the estimated time.. and the driver’s name is changed suddenly on the app with another one!
  9. [R1] elmenus 1/5 · US Worst food delivery app: Worst app, worst customer support. talabat is way better than you
  10. [R7] elmenus 1/5 · US No customer service when needed: Help and customer service don't work in the app. Once you receive the order, there's no way to complain about any mistake. · translated
  11. [R16] elmenus 1/5 · US No way to contact any one when u have a problem: The chat is not working U can’t contact a customer support if there is a problem with an order like now the order is late and the restaurant phone number is not working and the support chat boat was never in order so how useless this is Thumbs down
  12. [R20] elmenus 1/5 · US Bad service and many problems: I face many problems with orders all the time, and the solutions and support responses are slow and ineffective. · translated
  13. [R6] elmenus 3/5 · US Payment: I love the app and all but when it comes to payment , I always pay with cash but from time to time when I make an order and the delivery guy arrives the amount on the bill and the amount on the app is different.
  14. [R11] elmenus 5/5 · US Very bad app, I don't recommend anyone use it: I don't recommend using it. The offers are fake, the service is very bad, there's no customer care, and the app is unreliable. Order number p6zzr5z · translated
  15. [R39] elmenus 4/5 · US mr.right: about 90% of the app informations are totally wrong and the prices of the food is totally wrong.
  16. [R58] elmenus 1/5 · US Worst service: No customer support. They mess up your orders and no one is there to contact or complain and ur money goes in vain. Do not use it. Talabat is 100 times better at least they review complains and have customer support
  17. [R61] Uber Eats 1/5 · US Terrible service: I spoke to a support agent named Shivam, who kept telling me to wait for my order even though the estimated delivery time kept getting pushed back. It was clear that no driver was available, yet I wasn’t given any honest update or solution, just told to keep waiting while the delivery time continued to increase. Waiting over two hours for a waffle is completely unacceptable. The
  18. [R67] Uber Eats 1/5 · US Predatory practices- tries to trick you into subscription: I’m tired of priced being raised by 1/3 because I don’t sign up for their premium membership. They post on their main page that food is discounted but won’t disclose that it’s only if you sign up for their premium membership until you tap the Apple Pay button at checkout. Then when you decline, on the tip screen, it subtly shows that it ad
  19. [R75] Uber Eats 3/5 · GB Price: Too expensive for food.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store