Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

elmenus vs MRSOOL APP | تطبيق مرسول

elmenus 4.5★ · Free to download 40
Winner MRSOOL APP | تطبيق مرسول
MRSOOL APP | تطبيق مرسول 4.5★ · Free to download 65

MRSOOL APP is generally preferred for its broader service capabilities and often praised customer support, despite higher delivery fees, while elmenus struggles significantly with customer service and app reliability.

Full reviews: elmenus · MRSOOL APP | تطبيق مرسول

elmenus and MRSOOL APP both offer food delivery, but MRSOOL APP stands out for its comprehensive delivery options and generally better customer support, even with complaints about high delivery fees. elmenus, in contrast, faces widespread criticism for unreliable service, unresponsive customer support, and frequent app issues.

Head to head

Features & Functionality edge: MRSOOL APP | تطبيق مرسولR2R12R14R15
elmenus elmenus is appreciated for its extensive menus and finding nearby restaurants, with some users finding the interface user-friendly R14R31. However, it's criticized for outdated menus and prices, missing features like Apple Pay, and poor iPad optimization R2R12R15R39.
MRSOOL APP | تطبيق مرسول MRSOOL APP is praised for its comprehensive delivery options, allowing users to order 'anything' and its clear tracking and payment processes . However, users report issues with account creation, inability to use wallet funds, and incorrect restaurant status information .
Ease of Use & Reliability edge: MRSOOL APP | تطبيق مرسولR4R9R21R31
elmenus elmenus is described as having a user-friendly interface by some R31, but many users report frequent app crashes, bugs, and inability to open the app R9R21. There are also complaints about incorrect promo codes and issues adding bank cards R4.
MRSOOL APP | تطبيق مرسول MRSOOL APP is generally considered easy to use and navigate . However, some users experience issues with verification during account creation, difficulties accessing their wallets, and problems with orders being canceled without communication .
Delivery Speed & Order Accuracy tieR3R10R22R24
elmenus elmenus users frequently report extremely late orders, with some waiting over an hour beyond the estimated time R3R10R22R24. There are also complaints about orders being incorrect, canceled, or drivers changing unexpectedly R22R24.
MRSOOL APP | تطبيق مرسول MRSOOL APP users report issues with orders being late or not accepted by drivers, sometimes waiting hours . There are also complaints about incorrect or incomplete orders . Some users note drivers going to the wrong branch .
Price & Value edge: elmenusR6R11R12R39
elmenus elmenus users complain about misleading offers and price discrepancies between the app and the actual bill R6R11R12R39.
MRSOOL APP | تطبيق مرسول MRSOOL APP users frequently criticize high delivery fees, even for short distances, and report that prices for items are often marked up compared to the store price .
Customer Support edge: MRSOOL APP | تطبيق مرسولR1R7R10R16
elmenus elmenus receives overwhelming negative feedback regarding its customer support, with users reporting non-functional chat, inability to contact representatives, slow responses, and unhelpful solutions R1R7R10R16. Some users even reported threats from delivery drivers with no adequate help from support .
MRSOOL APP | تطبيق مرسول MRSOOL APP's customer service receives mixed reviews. Some users praise it as excellent and better than other apps , while many others report poor or non-existent support, especially for issues like refunds, wallet access, or canceled orders .
Pick elmenus if

You prioritize finding a wide variety of restaurant menus and discovering dining places, and are willing to tolerate potential issues with order accuracy, delivery times, and customer support .

Pick MRSOOL APP | تطبيق مرسول if

You need a versatile delivery service that can handle a wide range of items beyond just food, value a generally user-friendly interface, and are prepared to pay higher delivery fees .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and delivery issues. MRSOOL APP has a much larger user base and rating count, which might skew its overall rating slightly higher despite similar complaints to elmenus.

Frequently asked

Which app has better customer service?
MRSOOL APP's customer service receives mixed reviews, with some users praising it as excellent, but many others report poor or non-existent support, especially for issues like refunds or wallet access . elmenus, however, faces overwhelming negative feedback, with users frequently reporting non-functional chat, inability to contact representatives, and unhelpful solutions R1R7R16R58.
Is delivery expensive with these apps?
MRSOOL APP is frequently criticized for high delivery fees, even for short distances, and users report that item prices are often marked up compared to the store . elmenus users also complain about misleading offers and price discrepancies R6R11R12R39.
Do these apps have issues with order delays?
Both apps have significant issues with order delays. elmenus users frequently report extremely late orders, sometimes waiting over an hour beyond the estimated time R3R10R22R24. MRSOOL APP users also report orders being late or not accepted by drivers, sometimes waiting hours .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] elmenus 4/5 · US The App is good just missing a feature: The app experience is good just missing the Apple Pay as payment method. And another annoying bug is every notification is sent 3 times even in email. Kindly, fix this issue. Thanks.
  2. [R12] elmenus 3/5 · US Outdated menus: It's a shame. You find all the menus, numbers, pictures, everything, but then the menus are old, you order, and the prices are completely different. I wish there were constant menu updates. · translated
  3. [R14] elmenus 5/5 · US The menu: Excellent app 👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻📱📱 · translated
  4. [R15] elmenus 3/5 · GB Make an iPad version please: This app is basically a stretched version of the iPhone app. Looks very bad on the iPad screen..
  5. [R4] elmenus 1/5 · US Alexandria: The program codes are incorrect. · translated
  6. [R9] elmenus 3/5 · US Needs improvement: Needs to be cleaner and more simple to the eye. Needs to fix bugs that crashes the app. However, very important app to have in the pocket when hungry
  7. [R21] elmenus 4/5 · US Can’t open: It’s been more than two weeks that I can’t open the app It keeps closing even after yesterday’s update
  8. [R31] elmenus 5/5 · US Nivo Vivi: Excellent app! The interface is so user friendly and makes ordering very easy and simple especially with the restaurants that have the online feature enabled. Great job
  9. [R3] elmenus 3/5 · US Arrived too late: Received the order after 80 min
  10. [R10] elmenus 1/5 · US Very bad app: I ordered from Bazooka restaurant, and it said delivery within 45 minutes, but it took over an hour and a half. When I contacted customer service, nothing was done. · translated
  11. [R22] elmenus 1/5 · US Bad experience: Worst experience ever. The order didn't arrive after two hours, and there's no option to cancel the order or even customer service. The driver changed multiple times, and no one answered. · translated
  12. [R24] elmenus 1/5 · US worst app: worst experience ever.. will delete the app and never use it again… more than 1 hour delay beyond the estimated time.. and the driver’s name is changed suddenly on the app with another one!
  13. [R6] elmenus 3/5 · US Payment: I love the app and all but when it comes to payment , I always pay with cash but from time to time when I make an order and the delivery guy arrives the amount on the bill and the amount on the app is different.
  14. [R11] elmenus 5/5 · US Very bad app, I don't recommend anyone use it: I don't recommend using it. The offers are fake, the service is very bad, and there's no customer care. The app is unreliable. Order number p6zzr5z. · translated
  15. [R39] elmenus 4/5 · US mr.right: about 90% of the app informations are totally wrong and the prices of the food is totally wrong.
  16. [R1] elmenus 1/5 · US Worst food delivery app: Worst app, worst customer support. talabat is way better than you
  17. [R7] elmenus 1/5 · US No customer service when needed: The help and customer service in the app don't work. Once you receive the order, there's no way to complain about any mistake. · translated
  18. [R16] elmenus 1/5 · US No way to contact any one when u have a problem: The chat is not working U can’t contact a customer support if there is a problem with an order like now the order is late and the restaurant phone number is not working and the support chat boat was never in order so how useless this is Thumbs down
  19. [R58] elmenus 1/5 · US Worst service: No customer support. They mess up your orders and no one is there to contact or complain and ur money goes in vain. Do not use it. Talabat is 100 times better at least they review complains and have customer support

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store