Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Lazada | All Shipping On Us vs Temu

Lazada | All Shipping On Us 4.7★ · Free to download 65
Winner Lazada | All Shipping On Us
Temu 4.7★ · Free to download 55

Choose Lazada for a more reliable shopping experience despite some shipping issues.

Lazada offers a more consistent shopping experience with a focus on customer service, while Temu struggles with promotions and product quality. Users appreciate Lazada for its convenience and variety, though some report delivery delays. Temu users frequently express frustration with misleading promotions and inconsistent product quality.

Head to head

features edge: Lazada | All Shipping On UsR2R20R67R109
Lazada | All Shipping On Us Lazada provides a wide range of products and a user-friendly platform, but has issues with shipping costs and delays.
Temu Temu has a large selection and offers attractive deals, but many users find the promotional tactics confusing and misleading.
ease of use edge: Lazada | All Shipping On UsR15R27R61R82
Lazada | All Shipping On Us Lazada's app is generally straightforward, though some users report freezing and navigation issues.
Temu Temu's app is criticized for excessive pop-ups and promotional prompts that hinder the shopping experience.
reliability edge: Lazada | All Shipping On UsR3R19R64R109
Lazada | All Shipping On Us Lazada has received mixed reviews on delivery speed and product reliability, with some users reporting significant delays.
Temu Temu faces criticism for product quality and fulfillment issues, with many users receiving items that do not match descriptions.
price/value edge: TemuR10R60R63R117
Lazada | All Shipping On Us Lazada's pricing is competitive, but shipping costs can be high and inconsistent, frustrating some users.
Temu Temu offers low prices but users often feel misled by promotions that require additional spending to access discounts.
support edge: TemuR35R47R74R116
Lazada | All Shipping On Us Lazada's customer service is frequently described as unhelpful, with many users reporting issues with refunds and returns.
Temu Temu's customer service is noted for being responsive and effective, with users reporting positive experiences when issues arise.
Pick Lazada | All Shipping On Us if

you value reliability and a straightforward shopping experience, despite some shipping delays.

Pick Temu if

you are looking for low prices and are willing to navigate through promotions and potential product inconsistencies.

Evidence note: Lazada's reviews show a mix of satisfaction and frustration, particularly with shipping, while Temu's reviews heavily focus on promotional issues and product quality, indicating a more polarized user experience.

Frequently asked

Which app has better customer service?
Temu generally has better customer service ratings, with users reporting quick resolutions to issues, while Lazada's customer service is often described as unhelpful and frustrating.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Lazada | All Shipping On Us 5/5 · US Laarni Peake: I have been a Lazada shopper for such a very long time now and I am very happy with Lazada. Very safe and convenient. Thank you Lazada! looking forward to more online shopping with you.
  2. [R20] Lazada | All Shipping On Us 5/5 · US Super Easy & Convenient: I was initially sad that Amazon isn’t an option in Thailand until I came across Lazada. Shopping is so easy and delivery is fast. Love it!!!
  3. [R67] Temu 1/5 · US False Advertising: I have spent thousands of dollars with Temu over the years. Although I have had some issues before, I remained a loyal customer. Unfortunately, this latest experience changed my opinion. I participated in a Temu promotion based on how it was advertised and spent a substantial amount of money expecting to qualify for the advertised reward. In my experience, the promotion was pres
  4. [R109] Temu 1/5 · US Not good: If you like mostly cheaply made items or getting an item completely opposite of what you ordered then this is your go to. I’ll give it that the stuff is cheap and they have a huge variety but in the end it’s just not worth it.
  5. [R15] Lazada | All Shipping On Us 3/5 · US Shipping is not free, difficult to get back to home, app freezes: I love Lazada and use it all the time. But shipping is very rarely free, even if the item ad says it is. You find out you actually have to spend a lot. Then it changes it in checkout to add some amount anyway sometimes. The only way to get back home is to hit the back button a million times. There’s no link to home from every pa
  6. [R27] Lazada | All Shipping On Us 1/5 · US Terrible for users: Endless add walls. Endless unsolicited promos ads and commercials. Forcing you to sit through each of them. Impossible to just go on the app and conduct your business, without being treated so disrespectfully with no consideration for your time as a person or a customer. I have decided to stop using the platform except for emergencies. Despite a developer response, it was ju
  7. [R61] Temu 1/5 · US Very annoying “promos” that stop me from using this app: So many unnecessary promos on launch that i dont want to launch the app and look for things to buy. Some spinning wheels you cannot get out of , they claim you win money which we both know you really don’t. Its a waste. If u want people to use the app, make it easy to get in and use it.
  8. [R82] Temu 1/5 · US Annoying app!: There are a lot of good things that you can buy in Temu. The thing is the app itself sucks! You have to go thru hoops everytime you open it. I just need to shop but too many things to click thru! It’s very annoying! I don’t want to play a game! I just need to shop!
  9. [R3] Lazada | All Shipping On Us 3/5 · US Giao hàng quá chậm: Đợi phải hơn nửa tháng mới nhận được hàng
  10. [R19] Lazada | All Shipping On Us 1/5 · US Sells defective products, rejects refund request: I will never use Lazada again, they sell defective products and when I tried to return it their agent rejected the request. TERRIBLE platform and now I will have to dispute the credit card charge for a refund
  11. [R64] Temu 2/5 · US Hit or Miss: I was a customer and some items really fell short of the expectation. I tried again and it’s the same. Some items are on point yet others fall far from what is advertised. Buyer beware
  12. [R10] Lazada | All Shipping On Us 1/5 · US Phí ship cao quá: .
  13. [R60] Lazada | All Shipping On Us 5/5 · US Price: Low price and easy to buy
  14. [R63] Temu 3/5 · US I like it but there is an issue: I really do enjoy this app, but I don’t want to have to spend $20 minimum to buy things. Like I have what I want to checkout and it won’t allow me. It really sucks and I don’t use the app anymore because of this.
  15. [R117] Temu 1/5 · US Don’t believe promotions: Any promotion is a classic bait and switch done by TEMU nothing is free, you will be forced to purchase items to “earn the free items” you have picked
  16. [R35] Lazada | All Shipping On Us 1/5 · US Stay away: Worst customer service ever. Rude and not helpful
  17. [R47] Lazada | All Shipping On Us 2/5 · US Lazada as a business: Lazada as a business has become more and more untrustworthy. There are more sellers pushing fake goods. They don’t ship items on time. Customer Service is nonexistent. Etc. Understand if you buy something from them this is not TaoBao which is more trustworthy. Lazada lacks Alibaba’s business responsiveness and customer orientation. Use Lazada at your own risk.
  18. [R74] Temu 5/5 · US Never disappointed: They are quick to make any issue right , absolutely amazing how customer service is better than any other company online or offline … I will continue to use Temu exclusively, thank you Temu !!!!! And I’ve seen lot of complaints about Temu cheating at the games … no they don’t , I’ve won just about every game they have . Read the fine print. You can get free stuff , just have to
  19. [R116] Temu 5/5 · US Shop til you drop: A lot of well crafted item for not slot of money. Great sales and promotions

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store