FlixBus & FlixTrain vs SNCF Connect

What reviewers actually said

Built only from these 110 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] FlixBus & FlixTrain 1/5 · US IOS app shows higher prices than Android: Same route, days, etc. IOS app shows $7-$10 higher than Android app.
2. [R27] FlixBus & FlixTrain 3/5 · US Don’t use the app: Might as well buy tickets online because on the app they charge more. You also never know what condition the bus will be in, how cramped and tight the space will be or if the bus has a functional bathroom (they are usually locked on the last trips I’ve gone on)
3. [R65] SNCF Connect 5/5 · US Very easy: Super easy to use and straightforward. Very friendly for travelers
4. [R66] SNCF Connect 3/5 · US Great trains, bad app: As a foreign traveler in France, I download the app at the airport and proceeded to purchase a ticket, when it works, it works great. Later in the day i needed to purchase additional ticket and the app would not find any city. My daughter had the same issue while we were on roaming. It was until we got to the hotel and connected to high speed Wi-Fi, the app would work. An tr
5. [R20] FlixBus & FlixTrain 5/5 · US Easy peasy: Nice and easy using the app for places Eurail doesn’t go.
6. [R41] FlixBus & FlixTrain 5/5 · US Wanderer: I travel a lot & this app makes that very easy picking seats, luggage & getting to convenient destinations. I highly recommend it.
7. [R61] SNCF Connect 1/5 · US not working: The app gets stuck at accepting the data privacy cookie setting. There’s no way to go on using the app.
8. [R70] SNCF Connect 1/5 · US Not happy: Very frustrating. I can’t get past the screen to accept/customize alerts. As soon as I hit my option it just spins. I wait several minutes for it to go to app but it doesn’t. I even tried different options. I also deleted app and downloaded again. Same problem.
9. [R13] FlixBus & FlixTrain 2/5 · US Awful delays! Drivers don’t care.: What a clown show! Our first Flix bus from Salzburg to Munich was 65 minutes late. All of us waited in the cold rain & wind. The “Slovak Brothers “ (two drivers) finally arrived. No English. Not sure they even spoke German. We finally departed. 10 minutes in, the driver pulls into a Shell Gas Station for their takeout “lunch”. On our way again, #2 driver heats
10. [R19] FlixBus & FlixTrain 1/5 · US No show bus and lack of customer service: Update- I wish the app had a place that helped with customer service while people are traveling. Our bus was a no show. After calling asking for help, we were told to wait longer and that there. Was no way to see wh the actual location of the bus on the app. We waited for over an hour. Ten minutes after our uber arrived, the app showed that the bus ha
11. [R67] SNCF Connect 1/5 · US Unusable: Unable to get past signup, all requests hang forever.
12. [R30] FlixBus & FlixTrain 3/5 · GB Unreliable: It’s cheap but the last 3 rides I’ve been involved with something has happened. First one was cancelled but we were only notified after 45 MINUTES of waiting, we got the next bus but completely disrupted plans and was 3 hours after. 2nd one was 2 days later when it was late again (driver had to take break so waited for 75 minutes). And now it’s been delayed again, ALL WITHIN THE SPACE
13. [R44] FlixBus & FlixTrain 4/5 · US Price chance within 2 minutes: I had to check one of my options on my ticket so I had to click the back button. When I started over the ticket price went up. That shouldn’t happen, even if it’s only by a few cents.
14. [R69] SNCF Connect 3/5 · US Great app when it works: I travel frequently in France and often book train travel in advance. This app works great some of the time, but most of the time it just spins dots like it’s waiting for an agent. Web is more reliable
15. [R83] SNCF Connect 2/5 · US Very poor flow and connection issues: The SNCF app is idiosyncratic and difficult to use for foreign travelers. Bookings must be made in a precise sequence to buy family tickets. Extra tickets cannot be purchased without considerable personal biometric data, unrequired at ticket machines. Worse, the app struggles to complete searches and orders on anything other than wifi. Mobile internet purcha
16. [R1] FlixBus & FlixTrain 1/5 · US Terrible: The worst customer service. I had a death in my family and I had to cancel all my travel plans I contacted them. Got very different responses telling me just to not bird and I’d get at least a partial refund. Nothing. They don’t care they will just take your money. I’m more upset at the lies being told. I waisted my time and money. The fact that death isn’t a refundable circumstance is a
17. [R15] FlixBus & FlixTrain 3/5 · US 3 Stars: 3 stars because I had a difficult/impossible time trying to contact them during an urgent situation and I did not get credit or a refund
18. [R84] SNCF Connect 1/5 · US FIX YOUR APP: ONE STAR UNTIL YOU FIX YOUR APP TO CONSISTENTLY WORK EVERY SINGLE TIME WHEN SEARCHING. CONSTANT ISSUES WHEN SEARCHING FOR TICKETS THAT JUST DO NOT LOAD. HORRENDOUS SERVICE FOR YEARS. INEXCUSABLE YOU SHOULD BE ASHAMED.