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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

TBC Bank vs TBC Insurance

TBC Bank 4.9★ · Free to download 70
Winner TBC Bank
TBC Insurance 4.9★ · Free to download 45

TBC Bank is the better choice for general banking needs due to its broader functionality despite frequent update issues, while TBC Insurance is suitable for insurance-specific tasks but suffers from significant usability and reliability problems.

Full reviews: TBC Bank · TBC Insurance

TBC Bank offers a comprehensive mobile banking experience, though users frequently complain about forced updates and occasional bugs. TBC Insurance, while visually appealing, struggles with core functionalities like document uploads, booking management, and customer support responsiveness.

Head to head

Features edge: TBC BankR2R4R5R11
TBC Bank TBC Bank offers a wide range of banking features, including transfers, bill payments, and investment options, with users generally satisfied with the breadth of services R2R5R11. However, some users report issues with specific functionalities like transferring money between personal and business accounts R4, QR scanner withdrawals , and unintuitive investment statistics . There are also requests for features like hiding transactions from charts and improved support for international transactions .
TBC Insurance TBC Insurance focuses on insurance-related services, such as managing doctor visits, prescriptions, and claims. Users appreciate being able to book family doctor appointments and receive prescribed medications . However, the app has limited capabilities, with users struggling to upload scanned documents R61R76R78R81 and view bookings . There's also a request for a function to write questions to an operator .
Ease of Use edge: TBC BankR1R7R8R10
TBC Bank Users have mixed opinions on TBC Bank's ease of use. Some find it comfortable, easy to install, register, and use R8R45. Others, however, describe it as not user-friendly and difficult to navigate R1R7R10. Recent design changes have led to calls for the old design to be reinstated R7R10. The app also forces frequent passcode setups, which users find annoying .
TBC Insurance TBC Insurance is described as visually nice and generally convenient R71. However, many users report significant usability issues. The registration form is often non-functional , and the process for uploading documents is cumbersome, requiring users to resize files R61 and sometimes failing completely R61R78R81. Navigation is also problematic, with users finding internal page flows unfinished and difficulty returning to the main page from certain sections .
Reliability tieR3R6R9R12
TBC Bank TBC Bank's reliability is a major pain point for many users. The app frequently crashes or freezes R9R12. A significant number of complaints revolve around forced and frequent updates, which interrupt urgent transactions and cause frustration R3R6R45R47. Some users also report issues with authorization, being logged out, and continuous requests for biometric data . Transfers can take hours, and transaction history may not update immediately . The app also has compatibility issues with newer iPhone models and iPads .
TBC Insurance TBC Insurance also faces reliability challenges. Users report issues with adding cards , and the app sometimes fails to process multiple requests simultaneously, leading to delays and confusion . Document uploads are frequently problematic, with the app crashing or failing to recognize uploaded files R61R78R81. Login errors are also reported, where users can access the website but not the app .
Price/Value tieR34R36R40R54
TBC Bank Both apps are free to download. For TBC Bank, users occasionally mention issues related to banking practices, such as incorrect currency exchange rates R36 or unauthorized transactions R34, which can impact perceived value. There are also concerns about accounts being closed without notice R54 or remaining active despite deletion requests R40.
TBC Insurance TBC Insurance is also free to download. Reviews do not directly discuss pricing or value of the insurance products themselves, but rather the functionality of the app in managing those services. The difficulties in using the app for claims and document uploads R61R78R81 could diminish the perceived value of the insurance services accessible through the app.
Support tieR16R38R44R57
TBC Bank Customer support for TBC Bank receives strong criticism. Users report being ignored after their cards were blocked R16, receiving unhelpful or irrelevant responses R16, and experiencing long wait times for callbacks that never materialize R38. There are also complaints about lazy customer support employees and issues with changing contact numbers R44. Some users, however, report positive experiences with professional operators R57.
TBC Insurance TBC Insurance's support also has significant issues. Users complain about a lack of support for technical problems like adding cards . The call center is criticized for not answering calls or returning calls as promised . There is also a lack of notifications for chat responses, meaning users can miss operator replies R71.
Pick TBC Bank if

you need a full-featured mobile banking app for daily transactions, despite potential frustrations with frequent updates and occasional bugs R2R8R11.

Pick TBC Insurance if

you primarily need to manage TBC insurance policies and are willing to navigate around significant usability issues with document uploads and customer support .

Evidence note: Both apps have a high lifetime rating, but recent reviews for TBC Bank show a significant number of 1-star ratings, often related to forced updates and reliability issues. TBC Insurance also has a mix of positive and negative recent reviews, with many negative ones highlighting core functionality problems. The free-to-download nature of both apps means that negative reviews are not skewed by free-tier friction.

Frequently asked

Why does TBC Bank app require so many updates?
TBC Bank users frequently report that the app demands daily or very frequent updates, often forcing them to update before performing transactions, which many find inconvenient and frustrating R3R6R45R47.
Are there issues with TBC Insurance document uploads?
Yes, TBC Insurance users commonly report difficulties with document uploads, including the app requiring files to be resized to 4MB, crashing during uploads, not showing uploaded documents, and not allowing multiple pages to be selected simultaneously R61R76R78R81.
Is customer support responsive for TBC Bank and TBC Insurance?
Customer support for both TBC Bank and TBC Insurance receives criticism for being unresponsive; TBC Bank users report ignored messages and unfulfilled callbacks R16R38R44, while TBC Insurance users complain about unanswered calls and a lack of notifications for chat replies R71.

What reviewers actually said

Built only from these 85 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] TBC Bank 5/5 · US I’m always satisfied with your service: I’m always satisfied with your service
  2. [R4] TBC Bank 1/5 · US Cant transfer money from personal to business account: I cant transfer money from personal to business account. Wasted my day
  3. [R5] TBC Bank 5/5 · US Service: Brilliant
  4. [R11] TBC Bank 5/5 · US Great app: ux is very good, fits all my requirements
  5. [R1] TBC Bank 1/5 · US Not user friendly: Difficult to find anything you need
  6. [R7] TBC Bank 1/5 · US Sunshines: What is this, how awful, bring back the old, previous version! P.S. Are you out of your mind, what kind of interrogations are you conducting through the app?! · translated
  7. [R8] TBC Bank 5/5 · US Simple, accessible: A very comfortable mobile banking app, easy to install, register, and use. Both in Georgia and abroad. · translated
  8. [R10] TBC Bank 1/5 · US Design: Bring back the old design. · translated
  9. [R3] TBC Bank 3/5 · US Too many updates: The app asks me to update every day. If it's not updated, it won't let me complete some operations. It's very annoying 🥲 · translated
  10. [R6] TBC Bank 3/5 · US Can you guys not force updates so often?: What’s up with that? Whipped out my phone today to do a quick transfer to someone and the app is like, you have to update. And then the person has to wait there awkwardly while I fumble with the update and the connection throws up trouble. Maybe at least give some notice before requiring updates? Like, your app is outdated and it will stop working in two w
  11. [R9] TBC Bank 3/5 · US Fix the bugs already: For months now, when I try to authorize, the application crashes and logs me out. Is anyone paying attention? · translated
  12. [R12] TBC Bank 3/5 · US Application: It freezes very often. · translated
  13. [R34] TBC Bank 1/5 · US Unreliable and Risky: They steal your money and treat it like it’s theirs, not yours. They have absolutely no respect to your property and will make transactions on your accounts without your approval or authorization. I closed all my accounts there.
  14. [R36] TBC Bank 1/5 · US False picture: When you try to exchange currency, it shows different rate in the beginning and converts with the less value!!! Shame on you!
  15. [R40] TBC Bank 1/5 · US Irresponsible: I deleted account few years ago and just today found out that mi account still working! I specifically deleted everything due to my relocation from Georgia and this was completely useless bank for me , but n!!! They still forcing you to have their bank account?! Why for what reason?!!
  16. [R54] TBC Bank 1/5 · US Tbc: Why was my account closed? I have been a customer for 9 years, a very bad bank
  17. [R16] TBC Bank 1/5 · US Unbelievable, blocked my card and ignored all my messages!: TBC Bank blocked my card without any notice and has ignored me for more than a week! I sent many messages in the app , no reply. They answered my email once, but didn’t even read it, just sent a random link about opening a new account. I’m abroad and can’t use my money. Totally unacceptable service. TBC, unblock my card immediately! TBC,
  18. [R38] TBC Bank 1/5 · US Digipass: It would be beneficial for us to have the ability to update our username or password and to use various types of digipass authentication. Additionally, when we are abroad, SMS codes sometimes do not work, and there is no assistance or support available from the call center. I have tried for 10 days, calling the call center three times each day. Each time, I am told that I will receive a
  19. [R44] TBC Bank 1/5 · US Worst customer support: Firstly their customer support are all lazy, I wonder how they qualify to be a customer support. I requested a change of number since march 12, I was informed that it has been change at March 12. Fast forward to April 2nd, I made a online transaction and it was declined, then TBC bank blocked my card, I tried to contact them via message in the app since am not in the coun
  20. [R57] TBC Bank 5/5 · US Nino Bezhanishvili: Thanks to the professional operator, I received the best service 💕💕💕 · translated
  21. [R45] TBC Bank 5/5 · US App update: App is good and user friendly but I’m tired of seeing the blue dot in settings for updating the app. This happens almost every single day and I’m starting to question the glitches behind the scenes. I have 10 different bank accounts across 3 different countries/continents. Never seen anything like this before. Super annoying for someone with ocd. Please, if possible never show me the b
  22. [R47] TBC Bank 5/5 · US Frequently app updates: I suggest not providing app updates so frequently. You could collect all the bugs, fix them, and then release a new update. Every time I open the app, it tells me that it needs to be updated.”
  23. [R61] TBC Insurance 1/5 · US Tsk tsk tsk: It has very limited capabilities. When I upload scanned documents, it asks me to reduce them to 4MB, which is a separate struggle from the phone. I have to download a separate app to reduce the PDF size. Besides this, you can't see the uploaded document during upload, nor does its name appear. It kicked me out several times in the middle of uploading, and I had to start over. I thought I'd upload it to the web, and when I opened the web, there... · translated
  24. [R76] TBC Insurance 4/5 · US Document upload: When Form 100 is 3 pages long, I can't select them all at once. It would be great if you added this function. · translated
  25. [R78] TBC Insurance 5/5 · US Review: The application works with interruptions. I had difficulty uploading photos. It would be good if you fix this :) · translated
  26. [R81] TBC Insurance 5/5 · US NNB: It freezes so much that it takes us 2 days to upload documents. · translated
  27. [R71] TBC Insurance 4/5 · US Notifications: I like the application, it's generally convenient. But one problem I noticed is that when I write in the chat and wait for a reply, of course the operator can't reply instantly. In the meantime, I might minimize the app and completely forget that I'm waiting for a reply, because if the operator replies, I don't get a notification from the app, and I might remember very late :D In short, discomfort. · translated

Synthesized from 85 recent App Store reviews · updated July 2026 · View on the App Store