TBC Bank

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] 5/5 · US Simple, accessible: Very comfortable mobile banking, easy installation, registration, and use. In Georgia and abroad. · translated
2. [R93] 5/5 · US Online banking: I am very happy with TBC’s online banking. Once I grew accustomed, I found it so helpful and easy to navigate. Thank you.
3. [R4] 5/5 · US Great app: ux is very good, fits all my requirements
4. [R88] 5/5 · US Mindia: I have been using this app since the beginning. I keep seeing every changes and improvements and I love it. Convenient, user friendly and safe.
5. [R13] 5/5 · US You guys are great: It's so great that you don't have a lot of stuff crammed into the app and it's fast!!! Sak Bank's app is much slower compared to yours, nice nice!!!👍 · translated
6. [R73] 5/5 · US Great App: Easy and seamless banking done via app. Works efficiently. Love its ease operations.
7. [R1] 5/5 · US Service: Brilliant
8. [R34] 5/5 · US Dr Rasoul shahpari: I am quite satisfied with this TBC Bank and its services .give my Regards to all employees there Thanks Dr Rasoul Shahpari I am very satisfied with the services of TBC
9. [R37] 5/5 · US Nino Bezhanishvili: Thanks to the professional operator, I received excellent service 💕💕💕 · translated
10. [R50] 5/5 · US Mariam Shervashidze, best employee: ❤️❤️ · translated
11. [R46] 3/5 · US Too many updates: The app asks me to update every day. If it's not updated, it won't let me complete some operations. It's very annoying 🥲 · translated
12. [R59] 3/5 · US Can you guys not force updates so often?: What’s up with that? Whipped out my phone today to do a quick transfer to someone and the app is like, you have to update. And then the person has to wait there awkwardly while I fumble with the update and the connection throws up trouble. Maybe at least give some notice before requiring updates? Like, your app is outdated and it will stop working in two w
13. [R52] 1/5 · US Sick of forced upgrades every week: Can you make your API just a bit future-proof?
14. [R53] 2/5 · US Stop forcing the updates: You have been forcing app updated for the last several months. It’s highly inconvenient and very annoying. We don’t always have space on the phone for an immediate update and get frustrated as we can’t perform an urgent transaction. Why can’t you let is decide when we want to update, or at least give a notice period like other apps do?
15. [R64] 3/5 · US Please fix the bugs: For months now, when I try to authorize, the application crashes and logs me out. Is anyone paying attention? · translated
16. [R85] 3/5 · US Application: It freezes very often. · translated
17. [R91] 3/5 · US ): Lately it freezes a looooooot, though I love it :) · translated
18. [R107] 1/5 · US The application is not working properly: It has been working with errors for about 2 months, it freezes with mobile internet. It doesn't freeze on Wi-Fi. It's not the internet's fault, it works properly on all other applications. Sometimes when I need to make a transfer quickly, I struggle a lot, maybe you can help me. · translated
19. [R9] 1/5 · US Terrible app: It keeps logging me out and asking me for photo of my face, even though I put the correct password, they have all the information about me, they still want more and more and more information. I am closing the account, there are other ways to improve your security without punishing all your good customers…
20. [R14] 1/5 · US !!! NO !!! ⛔️⛔️⛔️: I downloaded this app on my new iPhone. I was expecting a standard login with username and password. Instead, I was forced to enter my mobile number for SMS verification, no other option. Then came the most invasive part: it demanded a live selfie photo just to proceed. No clear explanation, no alternative login method, just biometric data collection without consent or transparen
21. [R19] 1/5 · US Rating: You have terrible internet banking. Also, overly absurd security requirements. You cause discomfort to users. That's why I'm not an active user of your bank. · translated
22. [R60] 1/5 · US The worst!: This is the worst app or update! It doesn't work on my new Iphone 15pro-max. I updated, deleted, tried different ways, it doesn't allow me to use faceID or passcode on every login, it asks me to change password and on all transactions it needs digipass! . Everything works perfect on 13promax but not on 15. Fix it or you will loose clients!
23. [R5] 1/5 · US Cant transfer money from personal to business account: I cant transfer money from personal to business account. Wasted my day
24. [R20] 1/5 · US Worst mobile banking experience: Not to say anything about UI and User experience is horrible, functionality is terrible even internal transfers take hours and when transfer is made there is no transaction in history for hours or day! It just disappears and if you need proof that you made transfer there is nothing you can do about it, no sms nothing.
25. [R32] 1/5 · US False picture: When you try to exchange currency, it shows different rate in the beginning and converts with the less value!!! Shame on you!
26. [R69] 1/5 · US Application crash: The application crashes when trying to convert dollars to lari. The problem appeared after the last update. · translated
27. [R10] 1/5 · US Unbelievable, blocked my card and ignored all my messages!: TBC Bank blocked my card without any notice and has ignored me for more than a week! I sent many messages in the app , no reply. They answered my email once, but didn’t even read it, just sent a random link about opening a new account. I’m abroad and can’t use my money. Totally unacceptable service. TBC, unblock my card immediately! TBC,
28. [R38] 1/5 · US Digipass: It would be beneficial for us to have the ability to update our username or password and to use various types of digipass authentication. Additionally, when we are abroad, SMS codes sometimes do not work, and there is no assistance or support available from the call center. I have tried for 10 days, calling the call center three times each day. Each time, I am told that I will receive a
29. [R45] 1/5 · US Worst customer support: Firstly their customer support are all lazy, I wonder how they qualify to be a customer support. I requested a change of number since march 12, I was informed that it has been change at March 12. Fast forward to April 2nd, I made a online transaction and it was declined, then TBC bank blocked my card, I tried to contact them via message in the app since am not in the coun
30. [R74] 1/5 · US It's garbage: To enter internet banking, I need to receive an SMS code that is always on its way and never reaches me. DigiPass is used as an alternative, but to see the DigiPass code, you need to enter internet banking. In short, I haven't had access to my account for three days. The call center operators are like bots, and those with decision-making power are super inaccessible. I'm going to another bank. · translated
31. [R6] 1/5 · US Dears: What is this, how terrible, bring back the old, previous version! P.S. Are you out of your mind, what kind of interrogations are you conducting through the app?! · translated
32. [R8] 1/5 · US Design: Bring back the old design. · translated
33. [R154] 3/5 · US The previous version was better!: This version of internet banking is a degraded version of the previous internet banking. The previous one had a much better interface and never froze. This version being only in black and white is not good, and some function regularly freezes! There's never a time when something isn't out of order, sometimes it doesn't show deposits, sometimes pension savings, sometimes transfers by phone number. · translated
34. [R30] 5/5 · US App update: App is good and user friendly but I’m tired of seeing the blue dot in settings for updating the app. This happens almost every single day and I’m starting to question the glitches behind the scenes. I have 10 different bank accounts across 3 different countries/continents. Never seen anything like this before. Super annoying for someone with ocd. Please, if possible never show me the b
35. [R31] 5/5 · US Frequently app updates: I suggest not providing app updates so frequently. You could collect all the bugs, fix them, and then release a new update. Every time I open the app, it tells me that it needs to be updated.”
36. [R99] 2/5 · US Slow operation: It takes a very long time to open and load (( · translated
37. [R21] 1/5 · US Only a ram could come up with such a solution: When an attacker, knowing someone's password, tries to log into the tbc bank application from another device, he will be asked to change the account owner's password to a new one. That is, the account owner will not be able to access his account, and full access will go to the attacker. Therefore, either a complete idiot came up with this, baaaaaaa, o
38. [R2] 1/5 · US Not user friendly: Difficult to find anything you need