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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

MyQuest for Patients vs Village Medical

MyQuest for Patients 4.7★ · Free to download 70
Winner MyQuest for Patients
Village Medical 4.8★ · Free to download 45

MyQuest for Patients is generally easier to use for scheduling and accessing lab results, despite some login and data entry frustrations, while Village Medical struggles with app functionality and customer service issues, making MyQuest the better choice for managing lab appointments and results.

Full reviews: MyQuest for Patients · Village Medical

MyQuest for Patients offers a generally easy experience for scheduling appointments and viewing lab results, though users report issues with login and data entry. Village Medical, despite high lifetime ratings, faces significant recent complaints regarding app functionality, login problems, and poor customer service, making it a less reliable option for patient management.

Head to head

Appointment Scheduling edge: MyQuest for PatientsR5R6R13R17
MyQuest for Patients MyQuest for Patients is frequently praised for making appointment scheduling easy and fast R5R17. However, some users find the process clunky, requiring repeated data entry if an appointment slot is taken R13R33, and others report difficulty finding morning appointments R6 or issues with the app booking at the wrong facility .
Village Medical Village Medical users find the app generally easy and effortless for booking appointments . However, some report that scheduled appointments are not saved , that the app doesn't allow for easy changes to existing appointments , or that finding available times requires scrolling through dates inefficiently .
Accessing Results and Information edge: MyQuest for PatientsR1R14R34R44
MyQuest for Patients MyQuest for Patients allows users to view laboratory results easily R14R44. However, some users report issues getting copies of their test results R1 or receiving error messages when trying to sync ID with facial recognition to access results R34. There are also complaints about receiving notifications for results that are already done or in progress again .
Village Medical Village Medical users report difficulty accessing test results, with some stating results are hard to find or displayed as duplicates . The app also lacks functionality to print or download complete summaries of test results or medical visit notes , and some users don't receive notifications for new test results .
App Reliability and User Interface edge: MyQuest for PatientsR2R5R8R9
MyQuest for Patients MyQuest for Patients is described as user-friendly and easy to navigate by many R2R5R8. However, a significant number of users report persistent login issues, requiring frequent password resets R43R53. The app is also criticized for being clunky, requiring repeated input of personal and insurance information R13R27, and having inconsistent or poorly functioning input fields . Some users experience difficulty opening the app R9 or issues with zip code recognition .
Village Medical Village Medical users have experienced significant app reliability issues, particularly after recent updates. Many report being unable to log in or that their state is no longer an option for login R61. The app is described as archaic, slow, clunky, and prone to crashing . Users also note a lack of features like autocomplete in messages and difficulty with basic functions like the 'Join Visit' button for virtual appointments .
Customer Service and Support edge: MyQuest for PatientsR34R36R66R69
MyQuest for Patients MyQuest for Patients reviews occasionally mention contacting customer support for issues like facial recognition errors, but responses are described as generic R34. Some users also find the in-app bot unhelpful R36.
Village Medical Village Medical receives numerous complaints about its customer service, particularly the call center. Users report difficulty understanding representatives due to strong accents R66, messages not being answered R69, and an inability to directly contact the local office R66. There are also concerns about staff not supporting doctor's orders or helping patients effectively .
Insurance and Billing edge: MyQuest for PatientsR4R22R24R27
MyQuest for Patients MyQuest for Patients users frequently encounter problems with insurance input, including issues with member ID numbers R4, Medicare not appearing as an option R22, difficulty verifying information R27, and the inability to add secondary insurance R24. Some users also complain about having to re-enter insurance information for every appointment .
Village Medical Village Medical users report difficulty finding a place for billing within the app and note that the app doesn't allow for paying bills .
Pick MyQuest for Patients if

You primarily need to schedule lab appointments and view test results, and are willing to tolerate occasional login and data entry frustrations R5R14R44R53.

Pick Village Medical if

You have a strong relationship with your Village Medical doctor and staff and are willing to overlook significant app functionality issues and poor call center experiences .

Evidence note: Village Medical has a higher lifetime rating but a significant number of recent reviews are highly negative, focusing on app functionality and customer service. MyQuest for Patients has a slightly lower lifetime rating but its negative reviews are more spread across various issues rather than critical app failures. The free-to-download nature of both apps means that user expectations might be higher for seamless functionality without a direct cost, but the issues reported are fundamental to app usability rather than free-tier friction.

Frequently asked

Which app is better for managing my medical appointments?
MyQuest for Patients is generally better for managing medical appointments, with many users finding it easy to schedule and reschedule R5R17, though some report issues with repeated data entry if an appointment slot is taken R13R33. Village Medical also offers easy scheduling , but users have reported appointments not being saved and difficulty changing existing appointments .
Can I view my test results on these apps?
Yes, MyQuest for Patients allows users to easily view their laboratory results R14R44, though some experience issues getting copies or syncing their ID R1R34. Village Medical also displays test results, but users find them hard to locate, often duplicated, and lack options to print or download complete summaries .
Are there common issues with logging in or app stability?
MyQuest for Patients users frequently report persistent login issues, often requiring password resets R43R53, and some experience difficulty opening the app R9. Village Medical has more severe and widespread login problems, with many users unable to log in at all after recent updates, often due to states disappearing from the selection list R61, and the app is described as clunky and prone to crashing .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] MyQuest for Patients 5/5 · US very easy and effective. thanks quest diagnostic🙏: very easy and effective. thanks quest diagnostic🙏
  2. [R6] MyQuest for Patients 3/5 · US (: Not enough morning appointments available when I need them.
  3. [R13] MyQuest for Patients 1/5 · US Appointments scheduleing: Terrible need to reverse. Enter in personal info first then pick date time so it saves all info. Till i entered all the info the appointment got taken and i had to start over. This occured 3 times. Need to be able to change date and time without losing all the info i entered.
  4. [R17] MyQuest for Patients 5/5 · US Fast service: The app was incredible to help do the appointment.
  5. [R1] MyQuest for Patients 2/5 · US Tim: You can never get a copy of your test results
  6. [R14] MyQuest for Patients 4/5 · US Easy to use: Once having an account it is very easy to make appointments & view laboratory results
  7. [R34] MyQuest for Patients 2/5 · US Not great: I have not been able to get my results. The app keeps giving me error messages of not being able to sync my id with facial recognition. Contacted customer support multiple times, and i keep getting generic responses.
  8. [R44] MyQuest for Patients 5/5 · US Easy appointments: The app is very easy to use and I love how I can check test results myself
  9. [R2] MyQuest for Patients 5/5 · US Works: Works as it should
  10. [R8] MyQuest for Patients 5/5 · US For anyone: Very easy.
  11. [R9] MyQuest for Patients 3/5 · US Difficulty opening app: Have tried to open app to schedule appointment but not working today 7/9/26!
  12. [R36] MyQuest for Patients 3/5 · US Bot not helpful: Needs details
  13. [R66] Village Medical 3/5 · US Love my Doctor HATE CALL CENTER: How to write a review on a love hate relationship. Village medical will not allow direct calls into the medical office. You must go thru the call center. I found this out when needing a referral to a cardiologist while having painful atrial fibrillation symptoms. The first call center lady had such a strong accent we did not understand each other. She did contact m
  14. [R69] Village Medical 3/5 · US Message: Messages are never answered. Hard to get in touch with staff . My solution had to be to travel 30 minutes to the office so i could leave a message.
  15. [R4] MyQuest for Patients 1/5 · US Problems with insurance: Having problems with inputting my insurance member ID#
  16. [R22] MyQuest for Patients 1/5 · US No Medicare: Medicare does not show up as an insurance option on your list of many. Why would that be?
  17. [R24] MyQuest for Patients 3/5 · US Does not ask for secondary insurance: How do I add my secondary military insurance?
  18. [R27] MyQuest for Patients 3/5 · US Insurance in formation would not veriify: Insurance in formation would not verify three times and my input was correctly typed into the system. Wasted my time online and will again when I check in and have to provide that information again. My time is precious
  19. [R33] MyQuest for Patients 3/5 · US Horrible App: This ap needs work. I spent almost an hour trying to schedule an appointment. The ap would give toiled available, I would input my information and eventually it would say that the time was taken. Try another time. Problem is, I was forced to re-enter all of my information each time. This happened six times. I finally gave up to try another day, ehich worked. But, it had to be in the
  20. [R43] MyQuest for Patients 1/5 · US Logging in is hard for no reason: Updated password on the web site and can’t log in there and can’t log in here. Very stupid and very frustrating. Be better.
  21. [R53] MyQuest for Patients 1/5 · US Login nightmare for years: Review I have been using Quest Diagnostics for well over a decade, and the login experience has been consistently terrible. Almost every time I need the app, my saved password is suddenly rejected. I reset it, save the new password in Apple Passwords, log in successfully once or twice, and then the same saved password is rejected again. Because of this, I often have to
  22. [R61] Village Medical 1/5 · US No more AZ?: How can AZ residents use the app?

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store