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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

PreFlight Airport Parking vs Way

PreFlight Airport Parking 4.8★ · Free to download 60
Winner Way
Way 4.8★ · Free to download 75

Way is the better choice for finding diverse parking options due to its broader scope and generally functional app, while PreFlight Airport Parking's app is plagued by critical reservation display issues.

Full reviews: PreFlight Airport Parking · Way

PreFlight Airport Parking offers excellent parking service with helpful staff and reliable shuttles, but its app is severely hampered by persistent issues with displaying reservations. Way provides a wider range of parking options and its app is generally functional for booking, though some users report issues with reservation accuracy and customer service.

Head to head

App Functionality & Reliability edge: WayR1R2R3R4
PreFlight Airport Parking PreFlight's app is widely criticized for not displaying reservations, even after booking, forcing users to rely on emails or the website R1R2R3R4. Users also report issues with logging in, managing payment methods, redeeming points, and adding passes to Apple Wallet R1.
Way Way's app is generally easy to use for finding and reserving parking . However, some users experience problems with QR codes not generating, outdated gas prices, and a broken calendar date selector R70.
Service Quality & Value edge: PreFlight Airport ParkingR5R8R20R23
PreFlight Airport Parking Users consistently praise PreFlight's actual parking service, highlighting helpful and courteous staff, reliable and quick shuttles, and reasonable prices R5R8R20R23. Some note long shuttle waits at the airport .
Way Way is appreciated for finding economical rates and convenient parking, with many users having positive experiences with the parking facilities and shuttle services . However, there are significant complaints about misleading information regarding shuttle services, hidden fees, overbooking, and issues with parking instructions leading to towing R61R68R70.
Customer Support edge: PreFlight Airport ParkingR8R19R70R82
PreFlight Airport Parking PreFlight users mention being able to get a live person on the phone for help with apps or reservations R8. However, some report that customer service blames user devices for app issues or offers unhelpful resolutions like using a desktop R19.
Way Way receives numerous complaints about terrible customer service, including unhelpful agents, long hold times, cancelled reservations, and issues with cashback rewards not being honored R70R82.
User Experience & Interface edge: WayR2R6R15R16
PreFlight Airport Parking While some users find PreFlight's app easy to navigate R20, many others describe it as slow, sluggish, and buggy R2R6R15R16. Issues include white text on a white background, old reservations remaining in the list, and a general lack of usefulness R15.
Way Way is generally praised for being easy to use and navigate . However, some find it obtrusive, forcing information entry, and note issues like the app getting stuck on download .
Pick PreFlight Airport Parking if

You prioritize reliable, in-person parking service with helpful staff and don't mind relying on email confirmations or the website for reservations R5R8R20.

Pick Way if

You want an app to find and book a variety of parking options, are comfortable with potential app glitches or needing to verify details, and value competitive pricing R79.

Evidence note: Reviews for PreFlight Airport Parking heavily focus on the app's deficiencies, while consistently praising the physical parking service itself. Way's reviews are more mixed, with praise for ease of use in booking but significant complaints about service accuracy and customer support.

Frequently asked

Does PreFlight Airport Parking's app reliably show reservations?
No, many users report that PreFlight Airport Parking's app frequently fails to display reservations, even after booking and logging in, often showing a blank screen R1R4R7R10.
Is Way reliable for airport parking with shuttles?
Way can be reliable for finding airport parking and many users have positive experiences with shuttle services R79R81, but some users report issues with advertised complimentary shuttles not being available or costing extra, and misleading information about parking facilities R61R82.
Are there hidden fees or overbooking issues with Way?
Yes, some Way users have reported being charged extra fees at parking lots, such as an additional $10 per day or high 'tax' rates R68R96, and there are instances of overbooking where users arrived to find no space available despite having a reservation R92R100.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] PreFlight Airport Parking 2/5 · US 2 stars for the app. 5 stars for the service.: Everything about the service is great. However, the app doesn’t show my reservations. It will let me book one; but it doesn’t show up. Have to go to the site to see it. Same issue as another reviewer. Using the lookup by conf # feature, it asks me to login (even though I’m already logged in). Take me to the setting screen, then when I go back,
  2. [R2] PreFlight Airport Parking 4/5 · US Great Service but the app is glitchy: Awesome service for parking and shuttle. Drivers are kinda and always help with bags. The app is a little slow and often times the reservation screen is blank after you reserve spot. Have to wait a few minutes for the email to come in for your entry bar code.
  3. [R3] PreFlight Airport Parking 3/5 · US App update: Love the actual service from Preflight but the recent app update has made it 100% useless. Can’t book or view my parking pass. Must use the website now.
  4. [R4] PreFlight Airport Parking 2/5 · US App is still mostly useless: I have an account and have purchased parking several times via the website while logged into my account. I’m logged into the same account on the app, but reservations booked refuse the show. I enter the confirmation number, it confirms a reservation was found, and the app asks me to log into even though I’m logged in. The next screen just randomly brings me to my setti
  5. [R5] PreFlight Airport Parking 5/5 · US Late night arrival at Boston Logan: My husband and I arrived at Boston Logan airport after midnight on Saturday, January 27. We were so very happy to see a PreFlight van outside the Delta terminal! The driver was extremely helpful with loading all our bags into the van … skis, boot bag, suitcases, etc! At the parking lot he put our luggage directly into our Subaru! Thank you Preflight!!
  6. [R8] PreFlight Airport Parking 5/5 · US Easy and professional: The staff and drivers are always very helpful. You can get a live person on the phone to help you navigate apps or reservations online, redeem points, or other help. Love the parking ease and the people!
  7. [R20] PreFlight Airport Parking 5/5 · US App User Friendly: I've always used PreFlight as my parking destination when I travel. I haven't had any issues, and the entire staff is great. Download the app!
  8. [R23] PreFlight Airport Parking 5/5 · US Great Parking: I love parking here and the shuttle is great getting you to and from the airport.
  9. [R19] PreFlight Airport Parking 1/5 · US Still broke and no one wants to fix: I have used their services for several years, but their app doesn’t work for location and for reservations. I have three devices I’ve logged onto and cannot get the app to work, they blame my devices and their final resolution is to use a desktop and print out my barcode. That’s great IT service!!!
  10. [R70] Way 1/5 · US Broken App & Terrible Support, Cost Me Hundreds: Avoid Way.com if you want a reliable reservation. I booked in advance, but they changed the location at the last minute. While they claim they sent an email, the Way.com app never updated and never showed the new reservation info or QR code. When I called support for help, the agent was useless, they just texted me an address but never explained th
  11. [R82] Way 1/5 · US Horrible service and information on the site is false: I purchased parking through this app because it said there was free complimentary shuttle to the airport. I called the hotel where I was supposed to park and they said they didn’t have a 24 hour shuttle and it cost $15 per person. On the Way app it stated it was 24 hours and complimentary. Then I called to request a refund and they told me it
  12. [R6] PreFlight Airport Parking 3/5 · US Slow to load: The last time I pulled my confirmation into my wallet it did not load. Had to get a ticket at check in instead.
  13. [R15] PreFlight Airport Parking 3/5 · US Website works better: Please download our app so that we can have all of your data, and then when you use our app, you get so frustrated you just use the website anyway. But in all seriousness this app works so well that I am currently writing this review and the text give it gives me is white letters on a white background. Well done app developers.
  14. [R16] PreFlight Airport Parking 1/5 · US Flaky app: Routinely unable to login or have errors in app. Happens 2-3 times per year.
  15. [R7] PreFlight Airport Parking 1/5 · US buggy: rezzie wont show up despite being logged in and making the rezzie in the app. have to print out voucher or screenshot it for phone. pointless app that cant do the basics
  16. [R10] PreFlight Airport Parking 1/5 · US App is bricked: Pre-Flight has treated me right but in the last few weeks the app no longer shows my reservations. Hopefully my email code works
  17. [R61] Way 1/5 · US Poor experience: Response to developer response: If airport parking is advertised, even as complimentary, it should be provided. You do not have my understanding and I will not be using your app again. Update: After leaving this review customer service has been emailing me. The highlight is them saying the parking lot denied it and they are choosing to believe them in spite of me using there ser
  18. [R79] Way 5/5 · US Parking: Been using way for years now to find a short or long term parking whenever our family travel, finding a parking anywhere close to the airport is never been this easy so far so good never had any issue or trouble in any parking lots.
  19. [R81] Way 5/5 · US Great Price. Great Service: The drivers are all so friendly. Almost never waitnto be picked up or dropped off. Someone always answers the phone! Love Love Love
  20. [R68] Way 1/5 · US Don’t trust any review on this app: i booked a parking naming apex parking newark with rating 4.9 and paid on this app. When I arrived, they have charged me extra 10 dollar per day. In addition, when i returned, we waited airport very long and the attitude from the staff is bad. The rating of this parking lot in google is only 1 star which means all the reviews on this app are scam and fake.
  21. [R92] Way 1/5 · US Works great until I was overbooked: I’ve used way several times. No problems. However in June 2023 I booked for a trip, got to the parking facility and was told they didn’t have space for me even though I had reservation. They said way had been over booking. I say get there as early as you can to avoid being late for your flight if that happens
  22. [R96] Way 1/5 · US 75% tax rate???: my bill was $24 for three nights of parking but the final bill was $42 which included an additional $18 fee in taxes. How is this possible?
  23. [R100] Way 1/5 · US Scam!!! Don’t trust them!!!: If I could give a 0 I would. I made a month long reservation with them 2 months ago and they called me day it started to cancel it. Now I have no way I can get to work cause I don’t have parking. So, I’m screwed. Don’t trust their spots. And their customer service sucks too. Insulting trying to offer me a spot very far away in an unsafe area of the city for a mere $20

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store