Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

City Credit Union Mobile vs First City Credit Union Mobile

City Credit Union Mobile 4.8★ · Free to download 60
Winner First City Credit Union Mobile
First City Credit Union Mobile 4.8★ · Free to download 70

First City Credit Union Mobile (App B) is generally more reliable and offers better core banking features, making it the preferred choice despite some shared issues with Zelle and mobile deposits.

Full reviews: City Credit Union Mobile · First City Credit Union Mobile

Both City Credit Union Mobile (App A) and First City Credit Union Mobile (App B) struggle with Zelle functionality and mobile deposit reliability. However, App B appears to have a slight edge in overall stability and customer service, while App A users report more frequent login issues and missing basic features like running balances.

Head to head

Features tieR1R3R6R9
City Credit Union Mobile Users of City Credit Union Mobile (App A) frequently complain about missing basic banking features such as a daily running balance, pending transactions, and low balance notifications R6R9R42. Some also note the absence of Zelle or issues with its functionality, despite communications suggesting it's available R1R13R21. There are also requests for facial recognition and improved aesthetics R15.
First City Credit Union Mobile First City Credit Union Mobile (App B) users also express a strong desire for Zelle functionality, with many reporting it crashes or doesn't work R53. Some users wish for widgets, the ability to rearrange accounts, and better integration with Apple Pay . However, core banking features like account updates and bill pay are generally rated well .
Ease of Use edge: First City Credit Union MobileR15R17R18R19
City Credit Union Mobile While some users find City Credit Union Mobile (App A) user-friendly R17, others report significant difficulties. Issues include Face ID not working, needing to re-enter passwords for transfers, and the app providing only a current balance instead of an available balance, leading to overdrafts R18R19R35. Some find the interface less appealing and lacking in clarity R15.
First City Credit Union Mobile First City Credit Union Mobile (App B) is generally considered easy and convenient to use by many . However, some users report issues with Touch ID being lost after updates . The app's security features are appreciated .
Reliability tieR1R4R7R10
City Credit Union Mobile City Credit Union Mobile (App A) users frequently experience critical reliability issues, including the app not opening, crashing, or getting stuck in login loops R4R7R10. Mobile deposit functionality is also a common point of failure R1R29. Updates have sometimes made the app incompatible with older devices .
First City Credit Union Mobile First City Credit Union Mobile (App B) also faces significant reliability challenges. Many users report the app crashing, especially after updates or when trying to use Zelle R53. Mobile deposit is a frequent issue, with checks taking days to clear or the function simply not working R44R49. Login problems are also reported .
Price/Value tieR3R35R44R80
City Credit Union Mobile Both apps are free to download. City Credit Union Mobile (App A) users mention Zelle charging for immediate transactions R3 and issues with current vs. available balance leading to overdraft fees R35.
First City Credit Union Mobile First City Credit Union Mobile (App B) users do not specifically mention pricing issues within the app itself, but some complain about mobile deposits taking days to hit their account R44R80.
Support edge: First City Credit Union MobileR4R11R26R35
City Credit Union Mobile City Credit Union Mobile (App A) users report mixed experiences with customer service. One user stated customer service offered no solutions for app errors R4, and another mentioned customer service couldn't answer app questions because it's from a third party R35. However, some reviews praise specific credit union staff members for being helpful and enthusiastic R11R26.
First City Credit Union Mobile First City Credit Union Mobile (App B) receives overwhelmingly positive feedback for its customer service, with users describing staff as kind, respectful, helpful, personable, and providing great service .
Pick City Credit Union Mobile if

you are an existing City Credit Union customer and prioritize a simple interface, and are willing to tolerate frequent app glitches and missing advanced features .

Pick First City Credit Union Mobile if

you are an existing First City Credit Union customer who values strong customer service and generally reliable core banking functions, even with known issues around Zelle and mobile deposits .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent negative reviews for both apps highlight persistent issues with Zelle and mobile deposits, which are common pain points despite high lifetime ratings. The evidence for support is stronger for App B, with numerous positive mentions, while App A has fewer and more mixed reviews regarding support for app issues.

Frequently asked

Do these apps support Zelle?
Both City Credit Union Mobile (App A) and First City Credit Union Mobile (App B) have Zelle functionality, but users frequently report it is buggy, crashes, or doesn't work reliably, with some even stating it's completely unavailable or charges for immediate transactions R3R13R21R53.
Are mobile deposits reliable with these apps?
Mobile deposits are a common issue for both apps; City Credit Union Mobile (App A) users report the feature no longer works or frequently fails R1R29, and First City Credit Union Mobile (App B) users experience deposits taking days to clear, the function not working, or camera interface problems with newer iPhones R44R49.
Do these apps show a running balance or pending transactions?
City Credit Union Mobile (App A) users frequently complain that the app does not show a daily running balance or pending transactions, forcing them to log in online for this information R6R9R18R42. First City Credit Union Mobile (App B) reviews do not specifically mention a lack of running balance, but some users desire pending transaction visibility R18R42.

What reviewers actually said

Built only from these 103 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] City Credit Union Mobile 1/5 · US No longer able to deposit on mobile: With limited in person bank options, you would think that mobile deposit would be a feature that they offer, but unfortunately it no longer is
  2. [R3] City Credit Union Mobile 3/5 · US Zelle: Zelle always has a glitch and charges for immediate transactions. It’s annoying. I really wish they would fix that
  3. [R6] City Credit Union Mobile 3/5 · US Good but...: This is user friendly but missing some of the basics that other banks and credit unions offer and that’s the daily running balance. This is the main reason why I don’t give this higher stars. I have seen previous reviews by others asking for the same thing.....
  4. [R9] City Credit Union Mobile 3/5 · US Could provide more functionality: The app works with no glitches, which is great, but it would be nice to have more functionality such as alerts and notifications. There are no options to set notifications for low balance or deposits. I cannot see my running balance, which is the most basic of banking apps. I have to log in online to see this information. Also, I don’t understand the purpose of ma
  5. [R15] City Credit Union Mobile 3/5 · US Upgrade: Make the app more appealing and have more features.
  6. [R17] City Credit Union Mobile 5/5 · US Very easy to use.: Good program. Thanks
  7. [R18] City Credit Union Mobile 3/5 · US Some improvements can be made: They should let you view your pending transactions on the app as well. You should also be able to exit the app and reenter the app with out having to type in your password again for a short period of time.
  8. [R19] City Credit Union Mobile 1/5 · US Basic app functions don’t work!: Face ID doesn’t work on iPhone, and hasn’t for quite some time. Also won’t allow you to transfer funds from one account to another (internal transfer).
  9. [R4] City Credit Union Mobile 1/5 · US Disappointed: This app is terrible. I have tried updating it, uninstalling and reinstalling, nothing works. I try to look at my transactions and it gives me an error message and says to call. It’s been like that for the last week. Customer service gave no solutions besides updating. Never had an issue with any other banking app.
  10. [R7] City Credit Union Mobile 1/5 · US The app never works: The app never works!
  11. [R10] City Credit Union Mobile 1/5 · US Can’t Login: I have not been able to login to this app since it’s been created. The many updates they’ve done have not fixed it. Using iPhone 13 Pro. Enter username and p-word, provide a day use phone #, receive “successful” save notification, hit continue button, takes me back to the login page, process starts all over. A continuous loop. What’s happening? I can go online to the website login,
  12. [R35] City Credit Union Mobile 1/5 · US This gives bad info: The balance provided is yours current not your available and caused me $300 in overdraft fees which the CU refused to refund. Cust serv cannot answer any questions abt the app because it's from a 3rd party. Very disappointed.
  13. [R44] First City Credit Union Mobile 1/5 · US D: Worst bank ever mobile deposits take days to hit your account they have the worst service
  14. [R80] First City Credit Union Mobile 1/5 · US Smh: I had to wait all weekend for my mobile deposit to come through... the whole point of doing a mobile deposit is to be faster. I’m at never recommending this credit union to any one. Arrowhead credit union is way better
  15. [R11] City Credit Union Mobile 5/5 · US Gainesville Special Agents: I am requesting a monetary raise in salary for Jennifer and Connie! They know everyone that steps up to window! They are very enthusiastic and very willing to help out!!
  16. [R26] City Credit Union Mobile 5/5 · US City Credit Union: Crystal Williams and her Colorado team are awesome.
  17. [R13] City Credit Union Mobile 1/5 · US Zelle: Y’all need to fix this thing it’s been a month. You can’t send money when been requested from friend. It’s been almost a month now. In 2022 this shouldn’t be a problem. Every time I had to go on my computer ti get a simple task done
  18. [R21] City Credit Union Mobile 1/5 · US Beyond basic functions: Where is Zelle? Your company sends out an email station Zelle is now available online and mobile app, yet nothing. Update!
  19. [R53] First City Credit Union Mobile 1/5 · US Zelle not working: Please fix zelle issue, keeps crashing when attempting to zelle via mobile app.
  20. [R29] City Credit Union Mobile 2/5 · US Needs improvement: The mobile deposit function never works. Every time I try to deposit a check I get a notification that the deposit failed.
  21. [R49] First City Credit Union Mobile 3/5 · US Not working: I am unable to make mobile deposits. Any suggestions? I have deleted the app and reinstalled it.
  22. [R42] City Credit Union Mobile 5/5 · US Needs improvement!: Doesn't show pending transactions. Also at a certain time of the morning normally around 2a you cannot access your account. Compared to Chase Bank which was my previous bank this app is not user friendly.

Synthesized from 103 recent App Store reviews · updated July 2026 · View on the App Store