Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
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The verdict on

City Credit Union Mobile

40
User verdict / 100 High confidence Divided

The City Credit Union Mobile app is currently experiencing significant functionality issues, including login problems, broken mobile deposit, and Zelle glitches, despite a high lifetime rating and recent developer claims of bug fixes.

4.8★ lifetime (2,777) Free to download since 2013 by City Credit Union updated 0.2 mo ago recent negative 42% 43 reviews across 1 regions
App Functionality Login Issues Missing Features Mobile Deposit Balance Display Zelle Issues Ease of Use
5★16
4★3
3★6
2★3
1★15
recent reviews across 1 regions, vs the 4.8★ lifetime average

Recent reviews for the City Credit Union Mobile app indicate a sharp decline in functionality, with users reporting frequent crashes, login failures, and non-working features like mobile deposit and Zelle. This contrasts with the app's high lifetime rating, suggesting a recent negative trajectory in user experience. While some users praise its ease of use, many find it lacking essential features compared to other banking apps.

What users like

  • Generally easy to use and navigate for basic functionsR10R14R20R23
  • Provides necessary basic banking functionsR29

What users complain about

  • Frequent login issues, including continuous loops and inability to access the appR9R25R37
  • Mobile deposit feature is often broken or unreliableR1R34
  • Zelle functionality is glitchy, charges for immediate transactions, or doesn't work for sending moneyR11R12R22
  • App frequently crashes or fails to openR6R8R13R26
  • Lacks essential features like a running balance, pending transactions, or customizable alerts/notificationsR16R21R35R43
  • Face ID/biometric login is often non-functionalR15R21R32
  • Displays current balance instead of available balance, leading to potential overdraftsR39R42
  • Requires re-entering password for internal transfers or after leaving the app brieflyR21R28R43
  • Recent updates have made the app incompatible with older iOS devicesR40R41

Latest update · v26.1.20

What the developer says changed (the verdict above weighs this against what reviewers report):

We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.

Recurring themes

App Functionality negative
Many recent reviews report severe issues with the app's basic functionality, including frequent crashes, inability to open, and persistent error messages. This directly contradicts the developer's notes about bug fixes.R6R8R13R26
Login Issues negative
Users frequently experience problems logging in, such as being stuck in a continuous loop, receiving 'no internet' errors despite having a connection, or Face ID not working.R9R15R25R37
Mobile Deposit negative
The mobile deposit feature is reported as non-functional or unreliable, with deposits failing or no longer being offered.R1R34
Missing Features negative
Reviewers consistently point out the absence of common banking app features like a running balance, pending transactions, customizable alerts/notifications, and functional Zelle.R11R16R21R35
Balance Display negative
The app displays the current balance instead of the available balance, which has led to overdraft fees for some users.R39R42
Ease of Use positive
Despite the issues, some users find the app easy to use and navigate for basic tasks.R10R14R20R23
Zelle Issues negative
Zelle is frequently cited as having glitches, charging for immediate transactions, or not working when money is requested.R11R12R22

Who it's for

This app is for City Credit Union members who primarily need to perform very basic banking tasks and are willing to tolerate frequent app malfunctions and missing features R29. It is not for users who rely on mobile banking for essential functions like mobile deposits, Zelle, or tracking their available balance R1R11R39.

Evidence note: The recent reviews skew heavily negative, with many users reporting critical functionality issues. This contrasts sharply with the high lifetime rating, indicating a recent decline in app quality. The developer's notes mention bug fixes, but recent reviews directly contradict these claims regarding crashes and general app stability.

Frequently asked

Does the City Credit Union Mobile app support mobile check deposit?
Recent reviews indicate that the mobile deposit feature is often broken, unreliable, or no longer available for some users R1R34.
Are there issues with Zelle in the City Credit Union Mobile app?
Yes, users report that Zelle frequently has glitches, charges for immediate transactions, or fails to send money when requested R11R12R22.
Does the app show a running balance or pending transactions?
No, many users complain that the app does not show a running balance or pending transactions, requiring them to log in online for this information R16R21R35R43.
Why does the app show my current balance instead of my available balance?
The app displays the current balance, not the available balance, which has led to confusion and overdraft fees for some users R39R42.

What reviewers actually said

Built only from these 43 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R10] 5/5 · US Very easy to use.: Good program. Thanks
  2. [R14] 5/5 · US This is an awesome app: This make banking so easy love this amazing app and I can keep up with my accounts without any worries!!!
  3. [R20] 5/5 · US L pool: Easy to use.
  4. [R23] 5/5 · US City credit union: This website is user friendly.
  5. [R29] 5/5 · US All I need: Does everything I need it to do. Not cluttered but has everything easily accessible.
  6. [R9] 1/5 · US Can’t Login: I have not been able to login to this app since it’s been created. The many updates they’ve done have not fixed it. Using iPhone 13 Pro. Enter username and p-word, provide a day use phone #, receive “successful” save notification, hit continue button, takes me back to the login page, process starts all over. A continuous loop. What’s happening? I can go online to the website login,
  7. [R25] 1/5 · US Keeps saying not connected to internet -wrong: Used to work great but now if I am lucky enough to login in initially ( usually get no internet error) when I try to go to Bill Pay get the no internet error. Useless!
  8. [R37] 5/5 · US What the?!: What is wrong with this app? I tried to log in and o it kept asking security questions over and over. Please update this thing!
  9. [R1] 1/5 · US No longer able to deposit on mobile: With limited in person bank options, you would think that mobile deposit would be a feature that they offer, but unfortunately it no longer is
  10. [R34] 2/5 · US Needs improvement: The mobile deposit function never works. Every time I try to deposit a check I get a notification that the deposit failed.
  11. [R11] 3/5 · US Zelle: Zelle always has a glitch and charges for immediate transactions. It’s annoying. I really wish they would fix that
  12. [R12] 1/5 · US Zelle: Y’all need to fix this thing it’s been a month. You can’t send money when been requested from friend. It’s been almost a month now. In 2022 this shouldn’t be a problem. Every time I had to go on my computer ti get a simple task done
  13. [R22] 1/5 · US Beyond basic functions: Where is Zelle? Your company sends out an email station Zelle is now available online and mobile app, yet nothing. Update!
  14. [R6] 1/5 · US Disappointed: This app is terrible. I have tried updating it, uninstalling and reinstalling, nothing works. I try to look at my transactions and it gives me an error message and says to call. It’s been like that for the last week. Customer service gave no solutions besides updating. Never had an issue with any other banking app.
  15. [R8] 1/5 · US The app never works: The app never works!
  16. [R13] 1/5 · US Not working: I’ve had this app on my phone for several years. I use it occasionally however, as of last week it won’t even open. Wasted space
  17. [R26] 3/5 · US app keeps crashing: my app from time to time wont open and it keeps saying its having connection issues but i have connection and my other apps work so i dont know whats the problem
  18. [R16] 3/5 · US Good but...: This is user friendly but missing some of the basics that other banks and credit unions offer and that’s the daily running balance. This is the main reason why I don’t give this higher stars. I have seen previous reviews by others asking for the same thing.....
  19. [R21] 3/5 · US Could provide more functionality: The app works with no glitches, which is great, but it would be nice to have more functionality such as alerts and notifications. There are no options to set notifications for low balance or deposits. I cannot see my running balance, which is the most basic of banking apps. I have to log in online to see this information. Also, I don’t understand the purpose of ma
  20. [R35] 5/5 · US Needs improvement!: Doesn't show pending transactions. Also at a certain time of the morning normally around 2a you cannot access your account. Compared to Chase Bank which was my previous bank this app is not user friendly.
  21. [R43] 3/5 · US Some improvements can be made: They should let you view your pending transactions on the app as well. You should also be able to exit the app and reenter the app with out having to type in your password again for a short period of time.
  22. [R15] 1/5 · US Basic app functions don’t work!: Face ID doesn’t work on iPhone, and hasn’t for quite some time. Also won’t allow you to transfer funds from one account to another (internal transfer).
  23. [R32] 2/5 · US Update: How about an update with facial recognition.
  24. [R39] 1/5 · US This gives bad info: The balance provided is yours current not your available and caused me $300 in overdraft fees which the CU refused to refund. Cust serv cannot answer any questions abt the app because it's from a 3rd party. Very disappointed.
  25. [R42] 2/5 · US Not that good: Why would you show the current balance and not the AVAILABLE balance?! Having to go in manually and check each account for the available balance is annoying.
  26. [R28] 4/5 · US Please put the Calendar and Calculator back.: I love those update but I miss the Calendar and Calculator built in. If you leave the app to look at either outside the app.. you have to log back in. Pretty Please 🙏
  27. [R40] 1/5 · US Not a good upgrade!: If you don't have ios 6 it wont work. NO STARS!
  28. [R41] 1/5 · US Update negated my device: The newest update made my itouch 5th gen incompatible. This needs to be fixed or I'm taking my business elsewhere.

Synthesized from 43 recent App Store reviews · updated July 2026 · View on the App Store