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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Gopuff vs Amazon Flex

Gopuff 4.8★ · Free to download 70
Winner Tie
Amazon Flex 4.7★ · Free + IAP 65

Gopuff is better for customers seeking quick delivery of everyday items, while Amazon Flex is for individuals looking for flexible delivery driver work.

Full reviews: Gopuff · Amazon Flex

Gopuff excels in fast delivery and convenience for customers, despite issues with product quality and customer support. Amazon Flex offers flexible earning opportunities for drivers, but struggles with app navigation, pay rates, and block availability.

Head to head

Features (Customer Experience) edge: GopuffR2R3R4R16
Gopuff Gopuff offers quick delivery for last-minute needs and snacks, with many users appreciating its speed and convenience R2R17R31. However, some users report issues with expired products, warm items, and incorrect orders R3R4R16R32. The app's new AI mode and changes to deals sections have also been criticized for making shopping slower and less efficient R48.
Amazon Flex Amazon Flex is primarily a driver app, so customer-facing features are not directly comparable. Driver-side features include block scheduling and navigation. Drivers frequently complain about poor navigation, incorrect routes, and the lack of CarPlay integration R61R66R81R99. The app also has issues with offers disappearing and loading information slowly .
Ease of Use (Customer/Driver) edge: GopuffR17R29R46R48
Gopuff Gopuff is generally described as easy to use for ordering R17R29. However, some users report difficulties with account login, password resets, and the new AI-driven interface making product discovery slower R46R48.
Amazon Flex Amazon Flex is considered easy to use by some drivers for accepting blocks and navigating . However, many drivers report issues with the app's navigation being inaccurate or slow to update, requiring manual refreshing, and having glitches that lead to wrong directions or frozen screens R61R81.
Reliability tieR1R4R13R16
Gopuff Gopuff is praised for fast and reliable delivery by many users, with orders often arriving quickly and correctly R31. However, a significant number of reviews highlight severe reliability issues, including drivers going to the wrong address, cancelled orders, missing items, and products arriving damaged or expired R1R4R13R16.
Amazon Flex Amazon Flex drivers experience reliability issues primarily with the app's functionality and block availability. Drivers report blocks disappearing, packages not being ready, and the app not working or freezing . There are also frequent complaints about navigation inaccuracies and the app not calibrating properly R61R81R99.
Price/Value tieR3R5R12R18
Gopuff Gopuff is seen as reasonably priced compared to some competitors, with good deals and a cheap membership R3R5. However, many users find items to be overpriced, note hidden fees, and report issues with deals not being honored R12R18R19.
Amazon Flex Amazon Flex drivers frequently complain about low pay rates, especially considering gas prices, vehicle maintenance, and long distances R67R78. While some find it good for extra cash , many feel exploited and that the rates don't offer profit after expenses R67.
Customer Support tieR1R7R13R19
Gopuff Gopuff's customer service receives mixed reviews. Some users praise it as incredible and friendly , but a significant number of complaints highlight poor support, unhelpful responses, refusal to refund fees or stolen items, and long wait times for resolutions R1R7R13R19.
Amazon Flex Amazon Flex's driver support is largely criticized. Drivers report unhelpful support, agents hanging up, and issues not being resolved . Many feel unsupported when facing problems with checking in, payments, or app glitches .
Pick Gopuff if

you prioritize extremely fast delivery of convenience items and snacks, and are willing to overlook occasional issues with product quality or customer support for the sake of speed and convenience R2R17R31.

Pick Amazon Flex if

you are looking for a flexible side gig as a delivery driver and are comfortable with potential challenges related to app navigation, pay rates, and securing delivery blocks .

Evidence note: Gopuff reviews are from customers, while Amazon Flex reviews are predominantly from drivers. This creates an asymmetry in the type of feedback, making direct comparisons on all dimensions challenging. The 'Price/Value' and 'Support' dimensions for Amazon Flex reflect driver-centric concerns rather than customer-centric ones.

Frequently asked

Is Gopuff reliable for quick deliveries?
Yes, many Gopuff users praise its speed and reliability, with orders often arriving in less than 30 minutes and being correct R17R31. However, some users report issues with drivers going to the wrong address, cancelled orders, or missing items R1R13.
Do Amazon Flex drivers feel they are paid fairly?
No, many Amazon Flex drivers feel they are not paid enough, citing high gas prices, vehicle maintenance, and long distances as reasons why current rates do not result in sufficient profit R67R78R93R100.
What are the common issues with Gopuff products?
Common issues with Gopuff products include items arriving expired, warm beer, freezer-burnt goods, and incorrect items being delivered R3R4R16R32.
How is the navigation in the Amazon Flex app?
The navigation in the Amazon Flex app is frequently criticized by drivers for being inaccurate, slow to update, giving wrong directions, and lacking features like CarPlay integration R61R66R81R99.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Gopuff 5/5 · US Awesomeness!!!!: For last minute shopping and loud cravings..this is the place to shop💯❤️
  2. [R3] Gopuff 3/5 · US Warm beer: Great service! Quick delivery and reasonably priced compared to others! The beer hasn’t one time been anywhere near cold!
  3. [R4] Gopuff 2/5 · US products are expired: Previously, everything was great, but lately, the fruits and vegetables have been arriving expired
  4. [R16] Gopuff 1/5 · US Tart: They were bad made me sick
  5. [R17] Gopuff 5/5 · US Fast good delivery: This company delivers fast fast fast! It’s easy to use, though more expensive than going to store myself, very convenient
  6. [R29] Gopuff 5/5 · US It real good: It is so good and perfect app to use if u do not want to go to the store.
  7. [R46] Gopuff 1/5 · US No way to log in: They require a phone number and email to log in. When I went to create an account they said my email was taken but didn’t list an associated phone number and had no way to password reset. Support repeatedly told me to just use a different email address.
  8. [R48] Gopuff 1/5 · US New ai mode is HORRIBLE: I want to discover products in grouped menus as before … this is so much slower to scroll, prioritizing cute appearance over speed to shop The “deals” section is gone?? that’s 90% of why i use gopuff and 100% why i upgrade my subscription And search is unbearably slow and expensive now. Say i want to search for peanut butter… i have to ask an LLM rather than just searc
  9. [R1] Gopuff 1/5 · US WORST APP EVER: This is my first time writing a review for an app, because this app enrages me. Every time I’ve ordered from Gopuff, they take the drivers 20-45 minutes away from the address I gave them. When I reach out to support, they do nothing about it. The past several orders I’ve made have been cancelled because they bring the drivers so far away from my address. I deleted my account and wi
  10. [R13] Gopuff 1/5 · US No support. Steal money: I spent $250 on groceries. Driver delivered only 1 bag marked bag 2 of 4. So i only received $14 worth of eggs. When i tried to get chat help. They said someone would email me in 2 days. That was on 6/30. Still no email or refund. Dont download. Use ubereats instead.
  11. [R5] Gopuff 5/5 · US Best snack app: Best prices
  12. [R12] Gopuff 3/5 · GB Idk: So this is okay but like everything is like over priced so like I recommend it but also don’t
  13. [R18] Gopuff 3/5 · GB Fast delivery: Be careful please check the size of the product as everything is priced well however the products are on the small size, I paid three times for Passata for a small bottle, get an idea for the normal size as this is what your not paying for
  14. [R7] Gopuff 1/5 · US Deleting App Because of Yash: Deleting this app because they refused to refund the “faster” delivery fee I paid an upgrade for. Was quoted 10-20 minutes, order arrived nearly 30 minutes from order time. I didn’t want a refund on the order, just the expedited fee. Yash, customer service rep, said “because of system limitations” they couldn’t refund the faster fee. Oh well, deleted the app because o
  15. [R19] Gopuff 1/5 · US Deals are Scams, Support Won’t Help: On multiple occasions I have had issues with Gopuff promoting certain deals, specifically a discount for checkout with a certain payment method & $10 off a first Starbucks order. Gopuff had miraculous “technical issues” on both of these occasion that support “couldn’t” help with. They claimed they had absolutely no path whatsoever to honor the deal, both times.
  16. [R31] Gopuff 5/5 · US Almost always fast and always correct: I order a lot from Gopuff, it’s almost always to me less than 30 mins no matter where location I am and the order is always correct. One of my favorite delivery apps
  17. [R67] Amazon Flex 1/5 · US They overuse the drivers.: Honestly, I don't feel valued or appreciated; I feel like Amazon Flex exploits and takes advantage of independent contractors, us, the Flex drivers. The rates for these blocks don't benefit us at all; we aren't making any profit. Everything has gone up in price, gas, vehicle maintenance, more miles driven, and more wear and tear on the car. Plus, our safety hangs by a thre
  18. [R78] Amazon Flex 3/5 · US Need more money: Gas has gone up but not the rates
  19. [R93] Amazon Flex 3/5 · US El pago por millas: demasiadas millas y pago muy reducido
  20. [R100] Amazon Flex 1/5 · US Hi mileage for routing: I have delivered over 8000 packages hundreds of blocks and the majority of them are all high mileage and leave me 45 minutes to an hour from my house. I don’t know. Who or what you used to calculate your routes but they do not account for time spent at the station loading gated communities having to show your ID waiting online to get into a gated community not having a I ca
  21. [R32] Gopuff 1/5 · US Wrong item: Complete wrong items
  22. [R61] Amazon Flex 1/5 · US Fix it: Fix the map fix the navigation.
  23. [R66] Amazon Flex 3/5 · US When will we have CarPlay in Amazon Flex?: When will we have CarPlay in Amazon Flex?
  24. [R81] Amazon Flex 3/5 · US Needs improvements: App really needs improvements with navigation and rerouting, it makes it irritating when it stops catches a glitch in between stops and have to go into using Google/Apple Maps, it needs to route the addresses better and making illegal u-turns it constantly tells you to take, god forbid someone gets pulled over Amazon not responsible for it so fix it asap!
  25. [R99] Amazon Flex 3/5 · US App needs updates & fixes: App has glitched and lead me the wrong direction several times. It does not calibrate properly. It tells you to make u turns and then do not update. Even stopping and waiting for updated route it does not calibrate properly nor update! There has been many times that I’ve wasted time being sent the wrong direction. Driving on the interstate it told me to exit after I had

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store