Head-to-head

Gopuff vs Uber Eats

Gopuff 4.8★ · Free to download 65

Winner Uber Eats

Uber Eats 4.8★ · Free to download 75

Uber Eats generally offers a wider selection of restaurants and better overall reliability, while Gopuff is preferred for quick convenience store-like deliveries, despite its inconsistent service.

Full reviews: Gopuff · Uber Eats

Uber Eats, with its vast selection and generally reliable service, edges out Gopuff, which is praised for fast delivery of convenience items but frequently criticized for poor customer support and order issues. Both apps face user complaints about pricing and hidden fees.

Head to head

Features & Selection edge: Uber Eats^R2^R4^R5^R14

Gopuff Gopuff is praised for its convenience store-like selection, offering snacks, drinks, and last-minute items, with some users appreciating the freshness of products ^R2^R5^R14. However, some users note that product sizes can be small for the price and that the app's new AI mode makes it slower to shop and removes the 'deals' section, which was a primary reason for using the app . There are also complaints about expired fruits and vegetables ^R4.

Uber Eats Uber Eats offers a wide variety of restaurants and food options, with users appreciating the ability to find good deals and promotions . However, some users report issues with BOGO deals not applying correctly and a desire for better, more relevant promotions . There are also requests for improved allergy information from restaurants within the app and better accountability for restaurant food quality .

Ease of Use tie^R17^R29^R31^R46

Gopuff Gopuff is generally considered easy to use ^R17^R29^R31. However, recent updates have introduced an AI mode that some users find makes shopping slower and less efficient, removing grouped menus and the deals section . There are also issues with account login and password resets, with support suggesting using a different email instead of resolving the issue ^R46.

Uber Eats Uber Eats is described as easy to navigate and order from . However, some users experience checkout glitches requiring multiple attempts to place an order and find the app's interface to be predatory, trying to trick them into signing up for premium memberships or other unwanted services .

Reliability & Delivery edge: Uber Eats^R1^R3^R6^R13

Gopuff Gopuff offers fast delivery, often within 30 minutes ^R17^R31^R41^R45. However, there are frequent complaints about drivers going to the wrong address, orders being cancelled due to drivers being too far away, or items being stolen ^R1^R6^R13. Users also report receiving wrong or damaged items, like warm beer or broken eggs ^R3. Some users express concerns about driver behavior and safety .

Uber Eats Uber Eats deliveries are often described as fast and accurate . However, many users report issues with orders being delivered to the wrong address, drivers not matching app pictures, or orders simply not arriving after long waits . There are also instances of drivers stealing food or delivering damaged items . Some users note that deliveries seem to take longer than they used to, especially for Uber One members .

Price & Value tie^R3^R5^R12^R17

Gopuff Gopuff is seen as reasonably priced compared to some competitors ^R3^R5 and offers cheap delivery prices with its Fam membership ^R45. However, many users complain about items being overpriced ^R12^R17 and hidden fees or charges that are not disclosed until after the order . Some users also feel that products are small for the price .

Uber Eats Uber Eats is frequently criticized for being expensive, with high fees and delivery costs . Even with an Uber One membership, users report still being charged delivery fees . Some users feel the app's practices are predatory, raising prices if a premium membership isn't selected . Promotions are sometimes difficult to use or don't apply correctly .

Customer Support tie^R1^R7^R13^R19

Gopuff Gopuff's customer support is a major point of contention, with many users reporting unhelpful, unresponsive, or dishonest service ^R1^R7^R13^R19. Users describe long wait times for email responses, refusal to refund fees or stolen items, and agents being unable to resolve issues due to 'system limitations' ^R7^R13^R19.

Uber Eats Uber Eats customer support is widely criticized as terrible, unhelpful, and often non-existent . Users report being told to wait indefinitely, receiving copy-pasted messages, being run in circles, or being unable to get refunds for missing or incorrect orders . Many complain about the lack of human support, with interactions often being with AI or unhelpful agents .

Pick Gopuff if

You need quick delivery of convenience items like snacks, drinks, or last-minute groceries and are willing to overlook potential inconsistencies in order accuracy and customer support ^R2^R5^R17^R31.

Pick Uber Eats if

You want a wide selection of restaurant food options and generally reliable delivery, and you are comfortable navigating potential hidden fees or dealing with occasionally unhelpful customer support .

Evidence note: Both apps have a significant number of negative reviews, especially concerning customer support and pricing. Gopuff's negative reviews often focus on specific order issues and driver problems, while Uber Eats' negative reviews frequently highlight predatory pricing practices and a lack of human customer service. The free-to-download nature of both apps means that some negativity may stem from users encountering fees or limitations they did not anticipate.

Frequently asked

Is Gopuff cheaper than Uber Eats?

Gopuff is sometimes seen as reasonably priced for its convenience store items and offers cheap delivery with its Fam membership, but many users complain about overpriced items and hidden fees ^R3^R5^R12^R17. Uber Eats is frequently criticized for being expensive with high fees, even for Uber One members .

Which app has better customer service?

Neither app is highly praised for its customer service, with both Gopuff and Uber Eats receiving extensive complaints about unhelpful, unresponsive, or dishonest support ^R1^R7^R13^R19. Users of both apps report difficulties getting refunds, resolving order issues, and interacting with human agents.

Which app delivers faster?

Gopuff is frequently praised for its fast delivery, with many users reporting orders arriving in less than 30 minutes ^R17^R31^R41^R45. Uber Eats also has users who describe its deliveries as fast, but there are also complaints about long waits and delayed orders .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

[R2] Gopuff 5/5 · US Awesomeness!!!!: For last minute shopping and loud cravings..this is the place to shop💯❤️
[R4] Gopuff 2/5 · US products are expired: Previously, everything was great, but lately, the fruits and vegetables have been arriving expired
[R5] Gopuff 5/5 · US Best snack app: Best prices
[R14] Gopuff 5/5 · US LOVE GOPUFF: Gopuff is the best investment they’ve ever come up with. I absolutely love it!
[R17] Gopuff 5/5 · US Fast good delivery: This company delivers fast fast fast! It’s easy to use, though more expensive than going to store myself, very convenient
[R29] Gopuff 5/5 · US It real good: It is so good and perfect app to use if u do not want to go to the store.
[R31] Gopuff 5/5 · US Almost always fast and always correct: I order a lot from Gopuff, it’s almost always to me less than 30 mins no matter where location I am and the order is always correct. One of my favorite delivery apps
[R46] Gopuff 1/5 · US No way to log in: They require a phone number and email to log in. When I went to create an account they said my email was taken but didn’t list an associated phone number and had no way to password reset. Support repeatedly told me to just use a different email address.
[R1] Gopuff 1/5 · US WORST APP EVER: This is my first time writing a review for an app, because this app enrages me. Every time I’ve ordered from Gopuff, they take the drivers 20-45 minutes away from the address I gave them. When I reach out to support, they do nothing about it. The past several orders I’ve made have been cancelled because they bring the drivers so far away from my address. I deleted my account and wi
[R3] Gopuff 3/5 · US Warm beer: Great service! Quick delivery and reasonably priced compared to others! The beer hasn’t one time been anywhere near cold!
[R6] Gopuff 3/5 · US Worst delivery app ever: Nah just kidding. But in more rural areas where there’s less drivers I wish they would cancel the order within the expected delivery time range if no one could make it instead of waiting the whole time
[R13] Gopuff 1/5 · US No support. Steal money: I spent $250 on groceries. Driver delivered only 1 bag marked bag 2 of 4. So i only received $14 worth of eggs. When i tried to get chat help. They said someone would email me in 2 days. That was on 6/30. Still no email or refund. Dont download. Use ubereats instead.
[R12] Gopuff 3/5 · GB Idk: So this is okay but like everything is like over priced so like I recommend it but also don’t
[R7] Gopuff 1/5 · US Deleting App Because of Yash: Deleting this app because they refused to refund the “faster” delivery fee I paid an upgrade for. Was quoted 10-20 minutes, order arrived nearly 30 minutes from order time. I didn’t want a refund on the order, just the expedited fee. Yash, customer service rep, said “because of system limitations” they couldn’t refund the faster fee. Oh well, deleted the app because o
[R19] Gopuff 1/5 · US Deals are Scams, Support Won’t Help: On multiple occasions I have had issues with Gopuff promoting certain deals, specifically a discount for checkout with a certain payment method & $10 off a first Starbucks order. Gopuff had miraculous “technical issues” on both of these occasion that support “couldn’t” help with. They claimed they had absolutely no path whatsoever to honor the deal, both times.
[R41] Gopuff 5/5 · US Great delivery service: I give they delivery service something out this work they are top 1 fastest delivery for groceries ever thank you Gopuff keep being great don’t change for anyone you guys rank#1 hands down
[R45] Gopuff 5/5 · US Amazing: Cheap delivery prices with Fam membership and the membership is cheap. Fast delivery. Awesome service

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store