Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Jersey Mike's vs Crumbl

Jersey Mike's 4.9★ · Free to download 60
Winner Crumbl
Crumbl 4.9★ · Free to download 85

Crumbl offers a more consistent and user-friendly app experience for ordering, while Jersey Mike's faces challenges with app functionality and perceived value.

Full reviews: Jersey Mike's · Crumbl

Crumbl users consistently praise the app's ease of use and the quality of its cookies, despite some initial signup issues for international users. Jersey Mike's, while appreciated for its food quality, struggles with app reliability, customization options, and customer perception of value due to pricing and reward system concerns.

Head to head

App Functionality & Ease of Use edge: CrumblR2R6R7R12
Jersey Mike's Jersey Mike's users report significant issues with the app, including inability to process payments, difficulty deleting old credit cards, and the cart clearing out unexpectedly R21R23R25. Some also find the customization options limited compared to in-store ordering, and a frustrating bug where re-ordering from history defaults to a previous location R6R7R12. However, many users also find the app convenient for ordering and location finding R2.
Crumbl Crumbl's app is widely praised for being easy to use, convenient, and having a user-friendly interface . Some international users, particularly in the UK, have reported issues with phone number validation during signup, preventing them from creating accounts R64R67R70. There are also complaints about being forced to download the app from the website or to redeem gift cards .
Product Quality & Consistency tieR2R14R18R20
Jersey Mike's Jersey Mike's receives high praise for its food quality, freshness, and consistent taste across different locations R2R14R20. Users appreciate the 'Mike's Way' preparation and the overall deliciousness of the subs R18.
Crumbl Crumbl is overwhelmingly lauded for its delicious, fresh, and high-quality cookies . Many reviews highlight the variety of flavors and the softness of the cookies R109.
Price & Value edge: CrumblR1R3R4R9
Jersey Mike's Many Jersey Mike's users feel the prices are too high for what they receive, especially for drinks, and express dissatisfaction with the point system, noting that 7 points for a $28 order is not enough R3R9. There are also complaints about a lack of coupons and perceived reduced meat portions R4. Additionally, some users are frustrated by being charged for paper bags and taxed on those charges R1.
Crumbl Crumbl cookies are described as an expensive treat by some users, and delivery can take a while R63. However, the general sentiment is that the cookies are worth it due to their size and unique flavors R109.
Customer Service & Order Accuracy edge: CrumblR8R11R13R14
Jersey Mike's Jersey Mike's receives mixed reviews on customer service. Many users praise friendly, respectful, and efficient staff who make accurate orders R8R11R14. However, there are also reports of incorrect orders, missing items, and poor in-store customer interaction R13. The app also lacks a way to report order issues or get corrections .
Crumbl Crumbl generally receives positive feedback for customer service, with specific mentions of enthusiastic and helpful staff . There are no significant complaints about order accuracy in the provided reviews.
Pick Jersey Mike's if

You prioritize consistent sandwich quality and enjoy the 'Mike's Way' style, and are willing to overlook occasional app glitches or higher prices R2R18R20.

Pick Crumbl if

You are looking for a convenient and easy-to-use app to order unique, delicious, and fresh cookies, and don't mind the higher price point for a treat .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry to consider. The evidence for Crumbl is heavily skewed towards positive reviews about product quality and app ease of use, with fewer detailed complaints compared to Jersey Mike's. Jersey Mike's reviews are more balanced, with strong praise for food quality but significant criticism regarding app functionality and value.

Frequently asked

Is the Jersey Mike's app reliable for ordering?
The Jersey Mike's app has mixed reliability, with many users reporting issues such as payment processing errors, inability to save or delete credit cards, and the order cart clearing out before submission R21R23R25. However, other users find it convenient and easy to use for ordering and finding locations R2.
Are Crumbl cookies worth the price?
While some users consider Crumbl cookies an expensive treat, many find them worth the price due to their delicious taste, freshness, size, and variety of flavors R63R79R80R109.
Can I customize my order on the Jersey Mike's app?
The Jersey Mike's app has limited customization options compared to ordering in-store, with users noting they cannot add or remove certain meats or find specific items like chicken salad that are promoted elsewhere R6R7R12.
Does Crumbl have issues with international users?
Yes, some international users, particularly in the UK, have reported issues with the Crumbl app not accepting their phone numbers as valid during the signup process, preventing them from creating an account R64R67R70.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Jersey Mike's 5/5 · US Consistency: I really have a good experience with apps when it comes a to ordering and traveling. I travel for lacrosse and no matter where I go I can use the app to find a place nearby and place the order without nearly any thought. I love that it’s so easy to use the find my location on the app. Then when I get there the food is constantly the same no surprises. Consistently consistent! I love i
  2. [R6] Jersey Mike's 3/5 · US Can’t find chicken salad: Wanted chicken salad and it wasn’t on the app to order but there was a banner to promote it!
  3. [R7] Jersey Mike's 1/5 · US App: Need more variety in the app. Should be able to add other meats and take off certain meats.
  4. [R12] Jersey Mike's 3/5 · US Not easy to customize orders: Overall pretty good app but has limited customization options which I can have them apply if I order in store
  5. [R14] Jersey Mike's 5/5 · US Great food: Great food , great service
  6. [R18] Jersey Mike's 5/5 · US Love JM: Mikes Way or the highway!
  7. [R20] Jersey Mike's 5/5 · US Great sandwich: Love Jersey Mikes! I get them in FL and in MA and I always know what to expect!
  8. [R1] Jersey Mike's 1/5 · US Brown bag: I hate that this is not an option. It also charges tax on it. Not my favorite.
  9. [R3] Jersey Mike's 3/5 · US Really a tip?: The food is good but the prices are too high for what you get especially the drinks And in the app they're begging for tips that's just not cool at all a tip is for exceptional service not to compensate for low wages, seriously do you tip the cashier or mechanic that fixes your car or plumbers? They certainly aren't begging for tips...maybe they should...but sin this company got bo
  10. [R4] Jersey Mike's 1/5 · US Coupons: There are never any coupons, so much for customer appreciation!
  11. [R9] Jersey Mike's 3/5 · US Points: It would be nice to earn more points especially when the food is so expensive, only 7 points for a $28 order is not worth it
  12. [R8] Jersey Mike's 5/5 · US Best Staff: Best staff around. Very friendly and great workers
  13. [R11] Jersey Mike's 5/5 · US Denton Jersey Mukes: Awesome crew- great food and service
  14. [R13] Jersey Mike's 1/5 · US Frustrating: While I truly enjoy the chicken salad, they don’t use a scoop at all to put it on your sandwich. They use a flat spatula. I flat out asked them to weigh it once. They couldn’t even tell me what it was supposed to weigh. I know what it’s supposed to weigh. The Beaumont location unfortunately just isn’t good for standards. You pay for extra cheese on the app, NEVER get it. EXTREMELY FRU
  15. [R21] Jersey Mike's 1/5 · US Old credit cards: Why can’t I delete old credit cards and save new ones to the app? Very frustrating. (And if you can in fact do that, the process certainly is not clear.)
  16. [R23] Jersey Mike's 1/5 · US Clearing Cart Quickly: I input my entire order and needed to wait 10 minutes to submit it. In less than 10 minutes, the app cleared out my cart entirely, causing me to have to enter it all over again. This isn’t a major issue, but it is annoying.
  17. [R25] Jersey Mike's 1/5 · US Didn’t work: Tried the app it doesn’t work. Gives an error code but everything is filled in. Sucks!
  18. [R63] Crumbl 3/5 · US Amazing: Cookies are great but it's such an expensive treat and the delivery takes a bit
  19. [R79] Crumbl 4/5 · US Amazing: The cookies there are amazingly good and their cakes are amazing. Also I love the red velvet one and I love the carrot cake one and for the cookies I love the original flavors and their new ones. and if you haven’t had them before, you should definitely try them.
  20. [R80] Crumbl 5/5 · US Best cookies: They have always been the best cookies, no matter what we order
  21. [R109] Crumbl 5/5 · US The best cookies: If you want different flavor cookies please go here. They are huge worth it.
  22. [R64] Crumbl 1/5 · GB Phone number: For some reason it’s not letting me take my phone number and saying that it isn’t valid (even though it is) I tried a few phone numbers and it still didn’t work, I hope they can do something about this
  23. [R67] Crumbl 1/5 · GB Phone number invalid????: Not letting me add my phone number, it keeps saying it’s invalid
  24. [R70] Crumbl 1/5 · GB Signing up: I installed the app and to this day am unable to create an account because it keeps saying my mobile number is invalid, which it’s not. So I tried various phone numbers from my friends too and they still won’t work.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store