Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Fanatics vs NFL

Fanatics 4.9★ · Free to download 70
Winner Fanatics
NFL 4.5★ · Free to download 45

Fanatics is the better choice for users primarily interested in purchasing sports merchandise and engaging with sports betting, despite its customer service and shipping issues, while the NFL app is suitable for those seeking official news and scores, but struggles with streaming reliability and subscription management.

Full reviews: Fanatics · NFL

Fanatics excels as a platform for sports merchandise and betting, offering a wide selection and engaging games, though it faces criticism for slow shipping and poor customer support. The NFL app provides official news and scores but is plagued by streaming issues, login problems, and difficulties with subscription cancellation.

Head to head

Features (Merchandise & Betting vs. Content & Streaming) edge: FanaticsR2R5R6R7
Fanatics Fanatics is praised for its wide selection of sports merchandise, good prices, and engaging sports betting features, including daily/weekly games and 'Fan Cash' opportunities R2R11. It also supports trading cards . However, users report issues with inventory being out of stock R6 and problems with specific features like Apple Pay and wish lists R7.
NFL The NFL app is used for following live scores, news, and watching games . However, many users experience blackouts for desired content R61R62, difficulty watching out-of-market games, and find RedZone overpriced R62. The app also suffers from a lack of throwback content and issues with playoff information .
Ease of Use & Reliability edge: FanaticsR8R13R30R32
Fanatics Fanatics is described as easy to use by some R8, but many users report significant issues. These include problems with the app being non-functional at checkout R13, pictures not loading R30, search features not working R32, and password rules being unclear .
NFL The NFL app is widely criticized for being glitchy, lagging, and freezing during games R67R72. Users frequently encounter login issues across devices , and the app often requires re-authentication . The news feed is reported to be broken , and general navigation is described as inefficient .
Price/Value & Promotions edge: FanaticsR1R2R11R16
Fanatics Fanatics offers promotions like 'Fan Cash' and free bets R2R11, which some users appreciate. However, many users feel the 'Fan Cash Shuffle' and daily spins are rigged and a waste of time, never resulting in wins R1R16. There are also complaints about promised Fan Cash not being delivered and new shipping charges .
NFL The NFL app is criticized for being overpriced, especially for RedZone R62, and for charging for content that is still full of ads . Users feel they pay for content they cannot access due to blackouts or technical issues R61. There are also significant complaints about being continuously billed after cancellation R66R85R91R107.
Customer Service & Support tieR4R10R12R20
Fanatics Fanatics receives numerous complaints about terrible customer service R10. Users report long wait times R20, unhelpful virtual support R4, and a lack of information when the app isn't working R12.
NFL The NFL app's customer service is described as a 'joke' , non-existent , and unresponsive R85. Users struggle to get support for billing issues R85 and password resets .
Product Quality & Shipping edge: FanaticsR4R10R26R28
Fanatics Fanatics is criticized for month-long waits for purchases, with items arriving after events R4R26R28. There are also significant complaints about poor merchandise quality, including flawed sizing, fading, cracking, and receiving incorrect items R10. While some praise high quality , others call jerseys 'ironed on garbage' .
NFL The NFL app does not sell physical products, so this dimension is not applicable.
Pick Fanatics if

you are primarily looking to buy sports merchandise, engage in sports betting, or collect trading cards, and are willing to tolerate potential shipping delays and customer service challenges .

Pick NFL if

you want official NFL news, scores, and highlights, and are prepared to deal with frequent technical issues, login problems, and potential difficulties with subscription management .

Evidence note: Fanatics reviews are heavily skewed towards merchandise and betting experiences, while NFL app reviews focus on content consumption and streaming. The 'Product Quality & Shipping' dimension is one-sided as the NFL app does not offer physical products.

Frequently asked

Does Fanatics offer good deals and promotions?
Fanatics offers daily and weekly games for chances at free bets or 'Fan Cash,' which some users find to be an amazing opportunity R2R11. However, many users report that the 'Fan Cash Shuffle' and daily spins are rigged and rarely result in wins, with some claiming to have never won anything despite frequent attempts R1R16.
Is the NFL app reliable for watching live games?
The NFL app is frequently reported to be unreliable for watching live games, with users experiencing freezing, lagging, and buffering issues R67R72. Many users also complain about blackouts for desired content and find that even paid subscriptions like RedZone are overpriced and prone to blacking out R61R62.
Are there issues with canceling subscriptions on the NFL app?
Yes, many users report significant difficulties canceling their NFL app subscriptions, with some stating it's 'impossible to cancel' from within the app R91R107. Users have been continuously billed for months after cancellation and have resorted to disputing charges with their card companies or contacting the Better Business Bureau due to unresponsive customer service R66R85.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Fanatics 5/5 · US Fan cash: Amazing opportunity
  2. [R5] Fanatics 5/5 · US Great!: Much better experience inside the Sportsbook than most!!!! Thanks pls send gift if you’re feeling generous today!!!
  3. [R6] Fanatics 3/5 · US Inventory: Out of the good stuff
  4. [R7] Fanatics 1/5 · US Unable to use Apple Pay: Was quick and easy, but now I’m unable to use Apple Pay with the most recent update. I also haven’t been able to save items in my favorite list.
  5. [R8] Fanatics 5/5 · US Spliff: Easy app to use, great app
  6. [R13] Fanatics 1/5 · US Worst experience ever: I expected much better from a company with such reputation. I have been trying to place a simple order for over two weeks only to be blocked by generic, unhelpful error message every time I reach checkout . It’s extremely frustrating that such a well known brand has released an app that essentially is non functional.
  7. [R30] Fanatics 1/5 · US Would be great if pics loaded: The app opens but the pics don’t load, pretty annoying!
  8. [R32] Fanatics 1/5 · US Search doesn’t work: Can’t find anything using the search feature!
  9. [R1] Fanatics 1/5 · US Casino: I just joined yesterday. I’m already in for $500. Haven’t won a single thing.
  10. [R11] Fanatics 5/5 · US fanatics games and cards: Of all the apps and websites that offer sports gambling - Fanatics stands out. Their daily and weekly games make for a fun chance at free bets or fancash to spend!
  11. [R16] Fanatics 1/5 · US The fancash shuffle is a waste of time: I’ve probably spent over 100k on fanatics/Sportsbook you would think I’d maybe win maybe a dollar or something at least I’ve used it as long as it’s been available and I never win anything on spins I must be the worlds most unluckiest guy or fanatics is just wasting our time.
  12. [R4] Fanatics 1/5 · US Fanatics is Trash: Everything you buy has month long waits. All star jersey will not arrive until after the game has been played. Purchased a helmet it says delayed and to contact support. Virtual support only now says since it’s within the original window I have to wait until August to hope to get my item. I just want my money back. I really wish fanatics didn’t hold a monopoly on sports memorabi
  13. [R10] Fanatics 1/5 · US Terrible customer service: All Knicks merchandise has been flawed sizing and designs. $200 bucks There’s a reason they don’t allow reviews. Too boot my Knicks hat just got delayed another month no notifications. Do better
  14. [R12] Fanatics 3/5 · US Support: The support crew needs improvement. The app isn’t working and no one can apparently give information why after several attempts.
  15. [R20] Fanatics 1/5 · US Cant login: I keep getting an error that i cant log into my account. Says to call, did last week and it was 7 hour wait.
  16. [R26] Fanatics 1/5 · US Sold me items out of stock: I Purchased an OG Anunoby Finals patch Fast break Replica Jersey on 06/05/2026 at 6PM. On the website it says that order takes between 3-7 business days to deliver. I Live in NY so I bought it thinking that the latest I would get it would be on June 16th, which would be perfect because the Knicks parade is on June 18th. I received an email June 15th that my order was se
  17. [R28] Fanatics 1/5 · US Will never order from here again!: Once I ordered, or tried to order a simple shirt but it stayed in processing for 2 weeks. So I cancelled and a few weeks later I thought maybe it was a fluke, so tried another order for a simple tshirt. Now 2 weeks later, still sitting in first step, processing. It has an estimated delivery date that’s 3 days away, how much you want to bet I get a delayed email w
  18. [R61] NFL 1/5 · US Waste: Most of what you want will be blacked out.,
  19. [R62] NFL 5/5 · US Solid app but minimal games: The app is cheap with prime time games, but no out of market games…REDZONE IS OVERPRICED. However, this is my go-to as an affordable option to watch local teams.
  20. [R67] NFL 2/5 · US When watching a game: When I watching games all everytime the game freezes up or slow about catching up because sometimes when watching the game is playing the it jumps ahead and that’s not cool when you pay for a series and can’t watch it I’ve got WiFi just fix it and I see this app also has a lot of complaints
  21. [R72] NFL 3/5 · US Its okay: Pretty decent app its just super glitchy and doesn’t work a lot, plus it can be outdated at times. Super annoying to watch games on, its always lagging
  22. [R66] NFL 3/5 · US Steady billing: I liked the app. But after I cancelled it, it is still billing me for it 3 months later.
  23. [R85] NFL 1/5 · US Keep Charging Even After Cancellation: I canceled the subscription service over seven months ago, I am still receiving charges every single month. I have to dispute them with my card company every single month to get it reversed. I have reached out to the support team, I’ve tried to call, I’ve tried to email to get whatever card they have taken off the file, but get zero response. Absolutely ridi
  24. [R91] NFL 1/5 · US Impossible to cancel: I hit pause the subscription Now on April 7th they plan on reinstating it I can’t cancel Now I am not going to ever reinstate and contacting the Better business Bureau
  25. [R107] NFL 1/5 · US 0/5 ⭐️Won’t let you cancel from the app 😡: As it says. Predatory app that will allow you to sign up but won’t let you cancel without a huge hassle. 0/5

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store