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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

DraftKings Fantasy Sports vs PrizePicks

DraftKings Fantasy Sports 4.9★ · Free to download 75
Winner DraftKings Fantasy Sports
PrizePicks 4.7★ · Free to download 40

DraftKings Fantasy Sports is generally preferred for its broader contest selection and more reliable platform, despite some user complaints about customer service and recent changes to rewards, while PrizePicks struggles significantly with withdrawal issues and poor customer support.

Full reviews: DraftKings Fantasy Sports · PrizePicks

DraftKings Fantasy Sports offers a wider variety of contests and is considered a more established and reliable platform, though some users report declining rewards and customer service frustrations. PrizePicks, while having some enthusiastic users, faces widespread complaints regarding withdrawal difficulties, account issues, and unresponsive customer support.

Head to head

Features and Contest Selection edge: DraftKings Fantasy SportsR3R5R14R21
DraftKings Fantasy Sports DraftKings is praised for its extensive daily fantasy sports options and low entry tournaments with big payouts, making sports watching more interesting R14. However, some users note a decline in specific contest options, like PGA single entry, and a lack of unique player rewards R3R21.
PrizePicks PrizePicks is seen as having everything users could ask for in terms of betting options . Some users appreciate the concept of discounted picks, though they note these often miss . A common complaint is that if one pick fails in a multi-pick entry, the entire bet is lost, which some find frustrating .
Ease of Use and Reliability edge: DraftKings Fantasy SportsR4R6R16R25
DraftKings Fantasy Sports Many users find DraftKings easy to use and navigate . However, there are significant complaints about the app lagging, crashing, and freezing, especially during best ball drafts, leading to missed picks and ruined entries R4R6R16R25. Some also find the layout unintuitive and struggle with notifications .
PrizePicks PrizePicks is generally described as easy to use and learn . However, some users find the UI poor and unintuitive, with issues like losing legs remaining visible in active entries . There are also reports of annoying ads and prompts after every pick .
Customer Service and Support tieR1R19R28R30
DraftKings Fantasy Sports DraftKings receives widespread criticism for its customer service, with users reporting difficulty reaching human support, slow email responses, and inconsistent help R1R19R28R48. Issues like lost bonus tickets and uncredited deposits often go unresolved R19.
PrizePicks PrizePicks' customer service is a major point of contention, with numerous users calling it horrible, nonexistent, and unhelpful . Users report dealing with AI chatbots, receiving pre-approved responses, and having conversations ended abruptly without resolution . Conversely, a few users praise the customer service as excellent, awesome, and professional .
Payouts and Withdrawals edge: DraftKings Fantasy SportsR2R4R5R7
DraftKings Fantasy Sports DraftKings users report issues with refunds for app crashes or player withdrawals R4R32R40. Some also feel the platform is rigged or that it's hard for 'little guys' to win big, with the same winners frequently appearing . However, many users enjoy playing and have had some luck, even if not hitting big wins R2.
PrizePicks PrizePicks faces severe and frequent complaints about withdrawal issues R61. Users report being unable to withdraw funds, having accounts deactivated after winning, and being forced to deposit more money to facilitate withdrawals R61. Some users claim the app is a scam and that payouts are fixed .
Value and Promotions edge: DraftKings Fantasy SportsR14R18R21R37
DraftKings Fantasy Sports DraftKings is noted for having good promos and low entry tournaments R14R37. However, many long-time users express disappointment with declining rewards programs and incentives, feeling that the company has become greedy R18R21.
PrizePicks PrizePicks offers promotions and discounted picks, but some users feel these are misleading or designed to make them lose . There are also complaints about bet limits being imposed on users who win too much .
Pick DraftKings Fantasy Sports if

You are looking for a platform with a wide variety of daily fantasy sports contests and a generally more reliable betting experience, even if you might encounter occasional app glitches or frustrations with customer service R14.

Pick PrizePicks if

You are willing to risk potential issues with withdrawals and customer support for a potentially simpler betting interface and the chance to win, as some users have experienced .

Evidence note: The evidence for PrizePicks is heavily skewed towards negative experiences, particularly regarding withdrawals and customer service, making it difficult to find balanced positive feedback on these specific dimensions.

Frequently asked

Which app has better customer service?
Neither app consistently receives high marks for customer service, with both DraftKings and PrizePicks users reporting significant frustrations, including difficulty reaching human support, slow responses, and unresolved issues R1R19R28R48.
Can I easily withdraw my winnings from these apps?
DraftKings users report some issues with refunds and perceived unfairness in payouts, but PrizePicks users face widespread and severe problems with withdrawing money, including account deactivations, being forced to deposit more, and general inability to access winnings R4R32R40R61.
Are there issues with app performance?
DraftKings users frequently report the app lagging, crashing, and freezing, especially during critical moments like best ball drafts R4R6R16R25. PrizePicks has fewer complaints about crashes but some users note a poor UI and annoying ads .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] DraftKings Fantasy Sports 3/5 · US Contest selection: The PGA single entry contest options aren’t as good as they have been in the past.
  2. [R5] DraftKings Fantasy Sports 4/5 · US Not a 5 star: Great contests but don’t like being penalized when a player doesn’t play and you can’t adjust and forfeit your money
  3. [R14] DraftKings Fantasy Sports 5/5 · US The best fantasy app to bet on: Dont sign up no where else this is the place you want to be low entry tournaments to enter big payouts DraftKings fantasy sports win big turn your fantasy into reality
  4. [R21] DraftKings Fantasy Sports 3/5 · US Good Platform Need More Unique Player Rewards: Draftkings is a good platform that I have used for years. I am disappointed that they do not offer unique player rewards for every day users (merchandise, trips, giveaways, etc) There are frequent small offers for small amount of bonus play, but I have only received one Draftkings branded physical item as a player reward in the almost 10 years I have
  5. [R4] DraftKings Fantasy Sports 1/5 · US Not functioning: I have been trying to do best ball drafts on this app, and it is unbelievable how consistently it lags or crashes. In drafts like that where missing two picks can ruin the draft, it makes the app completely unusable. Absolutely ridiculous. Plus, I tried to get a refund for a draft where the app crashed and was denied.
  6. [R6] DraftKings Fantasy Sports 3/5 · US Forced closed: App forced closed then ask me to sign in and even after signing in I keep getting spammed the phone number screen
  7. [R16] DraftKings Fantasy Sports 1/5 · US Frozen: What do you want me to do? Can’t open app, can’t update, can’t download, can’t cope
  8. [R25] DraftKings Fantasy Sports 1/5 · US Bad app that lags bad: Laggy app costing me money
  9. [R1] DraftKings Fantasy Sports 1/5 · US Worst customer service format ever: You can’t chat with them anymore so you now have to go thru emails that when you reply to one it goes to a whole other person. Then when you reply to that email it goes to another person and so on and so on. They never know what’s going on bc it’s someone new. Absolutely infuriating. A joke for a billion dollar company
  10. [R19] DraftKings Fantasy Sports 1/5 · US (Stole my money)‼️ Be careful awful customer service: I loved Dk, they are ok until you have a problem. Long story short I made a deposit and it didn’t hit my account but funds were taken. Prizepicks and Kalshi are better apps! I Reached out to customer service and it’s like your not even talking to a human same old run around, no real answers or resolutions. No resolve to your issues just the sam
  11. [R28] DraftKings Fantasy Sports 1/5 · US this app and all other ones by them suck: wish i could give negative stars. this app sucks. there’s so many better betting apps out there with customer service that actually helps you. this whole companies customer service sucks and is not helpful at all. go spend ur money on the other apps.
  12. [R30] DraftKings Fantasy Sports 1/5 · US The worst fantasy sports: They will screw you over. They have a lot of glitches, will give you free entrees that glitch out and don’t allow you to join. And the customer support can care less. I got a free three dollar entry and it says it was ineligible because I didn’t meet some criteria, like wtf. As I’m trying to manually pick my team it kept auto picking for me. The customer support, told me
  13. [R2] DraftKings Fantasy Sports 5/5 · US Life is good: I’ve enjoyed playing for years. Unfortunately I’ve never hit the big one but it keeps me sane sweating my bets lol. The big one is coming!
  14. [R7] DraftKings Fantasy Sports 1/5 · US Deception: Leave it to DraftKings to have a feature that if used exclude you from prizes in an entry. Be wary of using the auto draft feature on Bestball just another amazing example of DraftKings Moneygrab.
  15. [R18] DraftKings Fantasy Sports 3/5 · US Use to: DraftKings use to have a great achievement bonus program, each year they are slowing regressing it.
  16. [R37] DraftKings Fantasy Sports 5/5 · US Great app: great app, great promos, when something doesn't work they're quick to update. draftkings is the best
  17. [R48] DraftKings Fantasy Sports 1/5 · US Useless: Can’t get any support. Can’t speak with a human being. Worst system ever
  18. [R32] DraftKings Fantasy Sports 1/5 · US ScamKings: It’s absolutely ridiculous if you do a Pick 6 player golf competition amongst your friends and a player withdraws on Thursday hours before his tee time you should either be refunded or be allowed to enter in another player. ScamKings collects their money but the customer is hosed.
  19. [R40] DraftKings Fantasy Sports 1/5 · US Still better than FD, but the people running this site would watch you burn to make an extra dollar.: 📉. Missions suck now. They won’t refund you if anything out of your control happens. Can’t get any real help from anybody.
  20. [R61] PrizePicks 1/5 · US HORRIBLE APP DO NOT PLAY: I’ve had this app since 2021 no issue now all of a sudden they are deactivating accounts and when you send all the right information, they will email back asking for the same thing and then make up this violation, seizing all your accounts and holding your funds they did this to me. Do not add money on this app at all they put you through all this trouble to get your mone

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store