Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

DraftKings Fantasy Sports

65
User verdict / 100 High confidence Divided

DraftKings Fantasy Sports is generally well-regarded for its engaging fantasy contests and ease of use, but recent user reviews highlight significant issues with customer service, app stability, and perceived unfairness in contest structures.

4.9★ lifetime (546,499) Free to download since 2013 by DRAFTKINGS LLC. updated 0.6 mo ago recent negative 19% 120 reviews across 2 regions
Customer Service App Performance Fairness & Rigging Rewards & Promotions Money & Withdrawals Engagement & Fun
5★349
4★35
3★19
2★10
1★87
recent reviews across 2 regions, vs the 4.9★ lifetime average

DraftKings Fantasy Sports offers a platform for daily fantasy sports with a wide variety of contests and generally positive feedback on its engaging nature. However, recent reviews indicate a decline in customer support responsiveness, frequent app performance issues like crashes and lag, and concerns about the fairness of contests due to high-volume entries and changes to reward programs.

What users like

  • Offers a fun and engaging experience for sports fans, making games more interesting.R1R4R12R22
  • Provides a wide selection of daily fantasy sports contests and low entry tournaments with potential for big payouts.R7R39R50
  • Generally easy to use with a good interface and fast withdrawal processes.R21R63R79
  • Some users report positive experiences with customer service for specific issues.R38R40R54

What users complain about

  • Customer service is widely reported as unresponsive, unhelpful, and difficult to reach, often involving multiple agents for a single issue.R5R31R37R47
  • The app frequently experiences lag, crashes, and freezing, making it unusable during critical moments like drafts.R6R29R35R287
  • Many users feel contests are rigged or unfair, especially due to high-volume entries (e.g., 150 entries) from professional players or 'sharks'.R32R43R44R57
  • Geolocation issues prevent users from playing or depositing funds in certain regions or cause constant verification errors.R33R36R307R308
  • Rewards programs and promotions have significantly declined, leading to less incentive for loyal users.R55R59R61R70
  • Issues with refunds for postponed games, player withdrawals, or app glitches that lead to lost money.R2R6R42R53
  • Withdrawal processes can be difficult, delayed, or problematic, with some users reporting not receiving winnings.R49R198R280R301
  • Auto-draft features can lead to unintended entries or incorrect picks, resulting in lost money.R10R295
  • Excessive and unwanted notifications persist even after disabling them.R72R189

Latest update · v5.74.2

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and performance improvements. Have any suggestions or feedback? Shout out @DraftKings on Facebook or X!

Recurring themes

Customer Service negative
Many users report extremely poor customer service, citing unresponsiveness, difficulty in reaching a human, and a fragmented email-based system where different agents handle replies, leading to unresolved issues and frustration. This contradicts the developer's general 'bug fixes' notes, as core service issues remain.R5R31R37R47
App Performance negative
Frequent complaints about the app lagging, crashing, freezing, and having issues with specific features like best ball drafts or sign-in processes. Users also report geolocation problems preventing play or deposits. These issues directly contradict the developer's claim of 'bug fixes and performance improvements' in the latest update.R6R24R29R35
Fairness & Rigging negative
A significant number of users express concerns that contests are rigged or unfair, particularly due to the allowance of 150 entries per person, which they believe favors 'sharks' or professional players using algorithms, making it nearly impossible for casual players to win. Some also suspect insider info or manipulation.R30R32R43R44
Rewards & Promotions negative
Users note a significant decline in the quality and quantity of rewards programs, achievement bonuses, and promotions. They feel loyal customers are being neglected, and incentives to play have decreased, leading some to consider other platforms.R20R55R59R61
Money & Withdrawals negative
Issues range from money being taken for unintended entries, denial of refunds for app-related glitches or postponed games, and difficulties or delays in withdrawing winnings. Some users report funds being held or not received at all.R6R10R42R47
Engagement & Fun positive
Despite the negative trends, many users still find the app fun and engaging, appreciating how it enhances their sports-watching experience and offers the thrill of potential winnings.R1R3R4R8

Who it's for

This app is for sports fans who enjoy daily fantasy contests and want to add excitement to watching games R12. It is particularly suited for those who appreciate a wide variety of contests and the potential for large payouts R7R50. It is not for users who prioritize responsive customer service, a glitch-free app experience, or believe in fair play against high-volume entrants R5R6.

Evidence note: The recent reviews skew significantly negative, focusing on customer service, app performance, and perceived unfairness. While the lifetime rating is very high, the recent sentiment suggests a downward trajectory in user satisfaction, especially concerning core operational aspects like support and app stability. The developer's release notes for 'bug fixes and performance improvements' are directly contradicted by numerous recent reports of ongoing app issues.

Frequently asked

Is DraftKings Fantasy Sports reliable for withdrawals?
While some users report fast withdrawals within 10 minutes R79, many recent reviews indicate significant difficulties, delays, and even non-receipt of winnings, with some reporting issues lasting over two months R49R198R301.
Does DraftKings Fantasy Sports have good customer service?
Recent reviews overwhelmingly describe DraftKings' customer service as poor, unresponsive, and difficult to navigate, often involving a fragmented email system where replies go to different agents, leading to unresolved issues R5R31R37.
Are DraftKings Fantasy Sports contests fair for all players?
Many users express concerns that contests are not fair, particularly due to the allowance of up to 150 entries per person, which they believe gives an unfair advantage to 'sharks' or professional players and makes it difficult for casual users to win R32R44.
Does the DraftKings app have performance issues?
Despite recent developer notes claiming performance improvements, many users report persistent issues such as lag, crashes, freezing, and problems with specific features like best ball drafts, making the app unreliable at critical times R6R29R35R287.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Life is good: I’ve enjoyed playing for years. Unfortunately I’ve never hit the big one but it keeps me sane sweating my bets lol. The big one is coming!
  2. [R4] 5/5 · US Sick af: So much fun
  3. [R12] 5/5 · US Awesome: It makes watching sports more interesting
  4. [R22] 5/5 · US Making the game interesting: Keeping up with who’s who in sport becomes easy with Draft Kings of you are a sports fan its stats and who’s making the play no matter the sports 👍
  5. [R7] 5/5 · US The best fantasy app to bet on: Dont sign up no where else this is the place you want to be low entry tournaments to enter big payouts DraftKings fantasy sports win big turn your fantasy into reality
  6. [R39] 5/5 · US Daily options: Can’t complain about the options provided by your app! Helps that I’ve been pretty lucky lately - from $1-$20 I can play as much or as little as I wish >>> thanx very much!!
  7. [R50] 5/5 · US Big money opportunity: Can be absolutely life changing if you stay disciplined.
  8. [R21] 5/5 · US DraftKings: Awesome app good and simple to use best app there is super easy great app best one out there
  9. [R63] 5/5 · US All around great: I think they have the best promotions of all the sports book. It’s such an easy app to maneuver. Also, I do like that they offer cash outs, on “most” of your bets. I do wish, that they would offer more of the “no sweat bets”. Outside of that, I’d say they have the best, all around, app for sports betting.
  10. [R79] 5/5 · US Fast withdrawal: Won money and withdrew it with in 10min of winning I love this app!! 🥳
  11. [R38] 5/5 · US 5 star: Love the app and customer service
  12. [R40] 5/5 · US Improvement and getting better: Before I had a huge issue with support and the fact that one of there team members was actively closing accounts for no reason. I reached out for help with a withdrawal of my funds and had my account suspended for 6 months I was not just disappointed but hurt because I was a customer for years without any issues and never had a problem but Mario decided to suspend m
  13. [R54] 5/5 · US Great business: Very thorough customer service support
  14. [R5] 1/5 · US Worst customer service format ever: You can’t chat with them anymore so you now have to go thru emails that when you reply to one it goes to a whole other person. Then when you reply to that email it goes to another person and so on and so on. They never know what’s going on bc it’s someone new. Absolutely infuriating. A joke for a billion dollar company
  15. [R31] 1/5 · US (Stole my money)‼️ Be careful awful customer service: I loved Dk, they are ok until you have a problem. Long story short I made a deposit and it didn’t hit my account but funds were taken. Prizepicks and Kalshi are better apps! I Reached out to customer service and it’s like your not even talking to a human same old run around, no real answers or resolutions. No resolve to your issues just the sam
  16. [R37] 1/5 · US this app and all other ones by them suck: wish i could give negative stars. this app sucks. there’s so many better betting apps out there with customer service that actually helps you. this whole companies customer service sucks and is not helpful at all. go spend ur money on the other apps.
  17. [R47] 1/5 · US Avoid Avoid Avoid: Received a $20 ticket from a promotion and it disappeared from my account. Submitted multiple inquiries that went unanswered and there’s no ability to open a new case. Do yourself a favor and avoid this company at all costs.
  18. [R6] 1/5 · US Not functioning: I have been trying to do best ball drafts on this app, and it is unbelievable how consistently it lags or crashes. In drafts like that where missing two picks can ruin the draft, it makes the app completely unusable. Absolutely ridiculous. Plus, I tried to get a refund for a draft where the app crashed and was denied.
  19. [R29] 1/5 · US Frozen: What do you want me to do? Can’t open app, can’t update, can’t download, can’t cope
  20. [R35] 1/5 · US Bad app that lags bad: Laggy app costing me money
  21. [R287] 3/5 · CA Freezes Often: Always loved the DraftKings app and service. However, in the last year quality has been sub-optimal. It freezes multiple times every day and needs to be killed and restarted. This was true on my old iPhone 12 and now on my new iPhone 16. It’s very irritating.
  22. [R32] 3/5 · US Not the same anymore: DK used to be so much fun and now that excitement has faded! You have players advertising companies logos and you always see the same winners! ( it makes you wonder sometimes if this is an insider info)! The little guys don’t win anymore because the sharks don’t let you! It was never like this!
  23. [R43] 1/5 · US This app is a scam: I entered a couple contests, and while my phone was in my pocket, I don’t a butt dial, instead I get rapid fire entered into every contest they can find with the lineup I just picked, and by the time I found out, it was too late, the contest already started. Never won any money on here, I’m officially saying goodbye. Seems fun to pick players and watch the game, but when you
  24. [R44] 1/5 · US No chance of winning big pots none: Would you play one of the fantasy games? Look at the winner has the perfect lineup every single time you are set up to lose trust me.
  25. [R57] 1/5 · US Rigged: Take yall make and go put it on no doubles for the centers of golden state and Detroit because if they do draft king would owe me a few bands. Notice how they keep taking them out the game huh. I’m helping y’all with your pick that’s how we gone run Vegas out of sports
  26. [R33] 1/5 · US Geolocation issues: The most recent update has prevented anybody in Idaho from entering free to play contests, forcing people to have to forfeit from leagues. It would be nice if this could be reverted asap
  27. [R36] 3/5 · US Puerto Rico blocked: You guys already have the Sportbook available in Puerto Rico. Why don’t also open the DFS part? The license fee for the DFS is cheap compared to other states. C’mon we need all the features.
  28. [R307] 1/5 · CA Worst sports betting app I’ve used: Won’t even let me deposit money because of a location bug and identity verification won’t work even though it doesn’t even ask for id instead it just asked for name and said it wasn’t valid lol. What a joke of an app. Go use bet mgm for a working app otherwise any other betting app is better.
  29. [R308] 1/5 · CA Worst app: Constant errors in verifying location. Absolutely ridiculous! Every friend I have has the same issue…
  30. [R55] 3/5 · US Use to: DraftKings use to have a great achievement bonus program, each year they are slowing regressing it.
  31. [R59] 3/5 · US Good Platform Need More Unique Player Rewards: Draftkings is a good platform that I have used for years. I am disappointed that they do not offer unique player rewards for every day users (merchandise, trips, giveaways, etc) There are frequent small offers for small amount of bonus play, but I have only received one Draftkings branded physical item as a player reward in the almost 10 years I have
  32. [R61] 2/5 · US Downhill: DraftKings has systematically taken every step possible to crush the average player. Rewards are terrible. The house rake is crazy and every tournament pays next to nothing unless you place in the top three. What a sad state for a once great company.
  33. [R70] 1/5 · US Rewards: This market is too saturated to take away rewards programs from loyal customers……B careful……
  34. [R2] 4/5 · US Not a 5 star: Great contests but don’t like being penalized when a player doesn’t play and you can’t adjust and forfeit your money
  35. [R42] 1/5 · US ScamKings: It’s absolutely ridiculous if you do a Pick 6 player golf competition amongst your friends and a player withdraws on Thursday hours before his tee time you should either be refunded or be allowed to enter in another player. ScamKings collects their money but the customer is hosed.
  36. [R53] 1/5 · US Still better than FD, but the people running this site would watch you burn to make an extra dollar.: 📉. Missions suck now. They won’t refund you if anything out of your control happens. Can’t get any real help from anybody.
  37. [R49] 5/5 · US Survey: Really like the site, but your payout after a contest!!!!! TAKES WAY TO Long!!! I waited over 12 hours to get paid. U can do BETTER
  38. [R198] 2/5 · US Winning money: To hard to get your money
  39. [R280] 1/5 · CA Horrible Withdraw: They make it impossible to with withdraw money.
  40. [R301] 1/5 · CA Beware ! Money withdrawn: I won $100 withdrawal it never received it it’s been over 2 months and they never got my money back
  41. [R10] 1/5 · US Deception: Leave it to DraftKings to have a feature that if used exclude you from prizes in an entry. Be wary of using the auto draft feature on Bestball just another amazing example of DraftKings Moneygrab.
  42. [R295] 1/5 · CA Auto draft messed me up: Their auto draft F’ed me up. Instead of a 2nd round it drafted a 6th round. Waste of money.
  43. [R72] 1/5 · US Constant notifications: Even if I turn all 50 different types of notifications off in settings it still sends me at least 5 notifications daily for sports I have never even bet on!
  44. [R189] 1/5 · US Spams Notifications: No way to turn off all of their countless promo notifications without disabling notifications altogether in iOS. Spam app.
  45. [R24] 3/5 · US Forced closed: App forced closed then ask me to sign in and even after signing in I keep getting spammed the phone number screen
  46. [R30] 3/5 · US Great platform: Except they cheat
  47. [R20] 5/5 · US Need help for a senior citizen…LOL: Hey guys, doing an excellent job as always the only disappointing thing I’ve had to experience with DraftKings is when you guys changed the format with the bronze silver and gold getting crowns I’m no longer to get to the next level from brands or the other way I had a chance actually was platinum one year if possible send me some thoughts or ideas or I could be
  48. [R3] 5/5 · US B: Good game and fun
  49. [R8] 5/5 · US Best site: Great site! Fun to play!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store