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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

DraftKings Fantasy Sports vs BetMGM

DraftKings Fantasy Sports 4.9★ · Free to download 75
Winner DraftKings Fantasy Sports
BetMGM 4.8★ · Free to download 60

DraftKings Fantasy Sports has a slight edge over BetMGM due to its more consistent app performance and broader range of contest options, despite both apps facing significant criticism regarding customer service and withdrawal issues.

Full reviews: DraftKings Fantasy Sports · BetMGM

DraftKings Fantasy Sports generally offers a more stable app experience and a wider variety of fantasy contests, appealing to users who prioritize diverse gameplay. BetMGM, while praised for its rewards and ease of use, frequently struggles with app lag and customer support responsiveness, making it a less reliable choice for many bettors.

Head to head

Features and Contest Selection edge: DraftKings Fantasy SportsR3R5R7R14
DraftKings Fantasy Sports DraftKings is praised for its low entry tournaments, big payouts, and making sports watching more interesting R14. Users appreciate the daily options and flexibility in playing amounts . However, some users note a decline in contest selection, such as PGA single entry options R3 and limited teams on large slates . There are also complaints about the auto-draft feature in Bestball excluding users from prizes R7 and issues with not being able to adjust lineups when players don't play R5.
BetMGM BetMGM offers a wide range of betting options, with some users appreciating the ability to go up to 30 legs on a parlay R61 and finding it easy to build parlays . The app is also noted for having casino games . However, users desire more betting options for specific sports like tennis and player props , and some note the absence of Asian handicap betting . There are also issues with cash-out options not working reliably and a lack of future bets compared to other apps .
Ease of Use and Performance edge: DraftKings Fantasy SportsR4R6R16R25
DraftKings Fantasy Sports Many users find DraftKings easy to use and navigate . However, a significant number of reviews highlight persistent issues with the app lagging, crashing, or freezing R4R16R25. Specific problems include best ball drafts being unusable due to lag R4, forced closures R6, and unintuitive layouts making it hard to find contests . Some users also report constant, unwanted notifications .
BetMGM BetMGM is praised for being easy to use, with a clean view and simple login via facial recognition . However, the app is frequently criticized for being slow, laggy, and prone to crashing R61. Users describe it as clunky, with long loading times and frequent hangs . There are also complaints about the interface being outdated and difficult to navigate, with issues like verification codes not working due to pop-ups .
Reliability and Fairness edge: DraftKings Fantasy SportsR7R12R14R19
DraftKings Fantasy Sports DraftKings is seen by some as a secure and reliable platform R14. However, many users express concerns about fairness, with claims of the app being "rigged" and that "the little guys don’t win anymore" R12. There are reports of glitches leading to lost entries and money R19, and issues with promotions disappearing R38. Some users feel the company is greedy and takes advantage of players R7R44.
BetMGM BetMGM is generally perceived as unreliable by many users. There are numerous accusations of the app being a "scam" R82 and users claiming they are prevented from placing bets when winning . Issues include delays in receiving winnings , accounts being permanently banned without reason , and funds being inaccessible . The app is also criticized for not honoring promotions and having issues with withdrawals, such as card restrictions .
Customer Service and Support tieR1R4R19R28
DraftKings Fantasy Sports DraftKings receives overwhelmingly negative feedback for its customer service. Users describe the support as a "joke" R1, "awful" R19, and "useless" R48. Complaints include an email-only system where replies go to different people R1, lack of human interaction R19R48, and unhelpful, generic responses R19R28. Many report issues going unresolved R19 and an inability to get refunds for app-related problems R4.
BetMGM BetMGM also faces severe criticism for its customer service. Users call it the "worst customer service" R67, with complaints about unresponsiveness R67, long wait times for live chat , and issues being forwarded without resolution R67. Users report being unable to access funds or get reasons for account bans , and support being unhelpful with promotion issues .
Price and Value (Rewards/Promotions) tieR14R18R21R44
DraftKings Fantasy Sports DraftKings offers low entry tournaments and big payouts R14. However, many long-time users lament the decline in rewards and incentives, stating that the achievement bonus program has regressed R18R44. Users feel there are not enough unique player rewards R21 and that the company has become driven by greed, offering few incentives .
BetMGM BetMGM is praised by some for its perks, bonuses, and giving back to returning customers . Users appreciate the ability to share points through hotels . However, there are significant complaints about promotions not being honored or being deceptive, such as deposit matches given as small bonus bets with high wager requirements R82. Users also find the rewards system to be poor, with little kickback despite high wagers .
Pick DraftKings Fantasy Sports if

you prioritize a wider selection of fantasy contests and a generally more stable app experience, even if customer service can be frustrating R1R14.

Pick BetMGM if

you are attracted to a strong rewards program and hotel integration, and are willing to overlook frequent app performance issues and customer service challenges .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and app performance. The evidence for these issues is substantial and consistent across both platforms. DraftKings' positive reviews often highlight the fun and variety of games, while BetMGM's positive reviews frequently mention perks and ease of use, despite the technical problems.

Frequently asked

Which app has better customer service?
Neither DraftKings Fantasy Sports nor BetMGM consistently offers good customer service; both apps receive widespread criticism for unhelpful, unresponsive, or difficult-to-reach support R1R19R48R67.
Do these apps have issues with lagging or crashing?
Yes, both DraftKings Fantasy Sports and BetMGM users frequently report issues with their apps lagging, crashing, or freezing, which can disrupt gameplay and lead to frustration R4R16R25R61.
Are there problems with withdrawals or promotions?
Both apps have user complaints regarding withdrawals and promotions; DraftKings users report issues with funds not hitting accounts and promotions disappearing R19R38R60, while BetMGM users frequently state that promotions are not honored or are deceptive, and withdrawals can be difficult or restricted R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] DraftKings Fantasy Sports 3/5 · US Contest selection: The PGA single entry contest options aren’t as good as they have been in the past.
  2. [R5] DraftKings Fantasy Sports 4/5 · US Not a 5 star: Great contests but don’t like being penalized when a player doesn’t play and you can’t adjust and forfeit your money
  3. [R7] DraftKings Fantasy Sports 1/5 · US Deception: Leave it to DraftKings to have a feature that if used exclude you from prizes in an entry. Be wary of using the auto draft feature on Bestball just another amazing example of DraftKings Moneygrab.
  4. [R14] DraftKings Fantasy Sports 5/5 · US The best fantasy app to bet on: Dont sign up no where else this is the place you want to be low entry tournaments to enter big payouts DraftKings fantasy sports win big turn your fantasy into reality
  5. [R4] DraftKings Fantasy Sports 1/5 · US Not functioning: I have been trying to do best ball drafts on this app, and it is unbelievable how consistently it lags or crashes. In drafts like that where missing two picks can ruin the draft, it makes the app completely unusable. Absolutely ridiculous. Plus, I tried to get a refund for a draft where the app crashed and was denied.
  6. [R6] DraftKings Fantasy Sports 3/5 · US Forced closed: App forced closed then ask me to sign in and even after signing in I keep getting spammed the phone number screen
  7. [R16] DraftKings Fantasy Sports 1/5 · US Frozen: What do you want me to do? Can’t open app, can’t update, can’t download, can’t cope
  8. [R25] DraftKings Fantasy Sports 1/5 · US Bad app that lags bad: Laggy app costing me money
  9. [R12] DraftKings Fantasy Sports 3/5 · US Not the same anymore: DK used to be so much fun and now that excitement has faded! You have players advertising companies logos and you always see the same winners! ( it makes you wonder sometimes if this is an insider info)! The little guys don’t win anymore because the sharks don’t let you! It was never like this!
  10. [R19] DraftKings Fantasy Sports 1/5 · US (Stole my money)‼️ Be careful awful customer service: I loved Dk, they are ok until you have a problem. Long story short I made a deposit and it didn’t hit my account but funds were taken. Prizepicks and Kalshi are better apps! I Reached out to customer service and it’s like your not even talking to a human same old run around, no real answers or resolutions. No resolve to your issues just the sam
  11. [R1] DraftKings Fantasy Sports 1/5 · US Worst customer service format ever: You can’t chat with them anymore so you now have to go thru emails that when you reply to one it goes to a whole other person. Then when you reply to that email it goes to another person and so on and so on. They never know what’s going on bc it’s someone new. Absolutely infuriating. A joke for a billion dollar company
  12. [R28] DraftKings Fantasy Sports 1/5 · US this app and all other ones by them suck: wish i could give negative stars. this app sucks. there’s so many better betting apps out there with customer service that actually helps you. this whole companies customer service sucks and is not helpful at all. go spend ur money on the other apps.
  13. [R18] DraftKings Fantasy Sports 3/5 · US Use to: DraftKings use to have a great achievement bonus program, each year they are slowing regressing it.
  14. [R21] DraftKings Fantasy Sports 3/5 · US Good Platform Need More Unique Player Rewards: Draftkings is a good platform that I have used for years. I am disappointed that they do not offer unique player rewards for every day users (merchandise, trips, giveaways, etc) There are frequent small offers for small amount of bonus play, but I have only received one Draftkings branded physical item as a player reward in the almost 10 years I have
  15. [R44] DraftKings Fantasy Sports 2/5 · US Downhill: DraftKings has systematically taken every step possible to crush the average player. Rewards are terrible. The house rake is crazy and every tournament pays next to nothing unless you place in the top three. What a sad state for a once great company.
  16. [R48] DraftKings Fantasy Sports 1/5 · US Useless: Can’t get any support. Can’t speak with a human being. Worst system ever
  17. [R67] BetMGM 1/5 · US Worst customer service: Terrible customer service. Hope you don’t need to contact them for any account assistance because they will simply not respond. The live chat representatives will say issues have been forwarded to the appropriate department and then months will go by without any further assistance. Terrible experience. Would be a 0 star review if I could.
  18. [R61] BetMGM 1/5 · US Bottom tier Sports Book: This is the slowest sports book I’ve used thus far. Frequent crashing and navigating feels laggy. The only pro is that you can go up to 30 legs on a parlay. I’ve been getting unrelenting spam emails for deposits I didn’t do. Throughout my cool off period. Once my final slips clear I’ll be gone for good. Want be betting another dime.
  19. [R38] DraftKings Fantasy Sports 1/5 · US Avoid Avoid Avoid: Received a $20 ticket from a promotion and it disappeared from my account. Submitted multiple inquiries that went unanswered and there’s no ability to open a new case. Do yourself a favor and avoid this company at all costs.
  20. [R60] DraftKings Fantasy Sports 1/5 · US Scam that steals your money: DraftKings sounds legit because they advertise widely but so do game apps. DraftKings got mad at me for logging on while I was on vacation and as a result they refuse to allow me to withdrawal my deposited funds. I’ve had over 10 attempts and over 5 years trying and they refuse to refund me even my small amount. There are plenty of alternatives, do not trust them with
  21. [R82] BetMGM 1/5 · US Scam: Yall for real the worst app of them all make people play through to get a bonus then put a 10 times the wager on the bonus I’ll be definitely going to another app who actually cares about its customers

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store