DraftKings Fantasy Sports vs DraftKings
DraftKings Fantasy Sports is generally preferred for its daily fantasy sports contests, despite some complaints about customer service and app performance, while DraftKings (Sportsbook) faces significant criticism for customer support, promotional issues, and payout problems.
DraftKings Fantasy Sports offers a wide array of daily fantasy sports contests and is generally well-regarded by users for making sports more interesting, though some users report issues with customer service and app stability. DraftKings (Sportsbook), while praised for its ease of use and interface, is frequently criticized for unresponsive customer support, unfulfilled promotions, and difficulties with withdrawals.
Head to head
Evidence note: The reviews for both apps highlight significant and similar issues with customer service and promotional fulfillment, making a clear distinction difficult in these areas. The primary difference lies in the core offering: daily fantasy sports for App A and general sports betting for App B.
Frequently asked
Is DraftKings Fantasy Sports reliable for payouts?
Does DraftKings (Sportsbook) have good customer support?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R3] DraftKings Fantasy Sports Contest selection: The PGA single entry contest options aren’t as good as they have been in the past.
- [R12] DraftKings Fantasy Sports Not the same anymore: DK used to be so much fun and now that excitement has faded! You have players advertising companies logos and you always see the same winners! ( it makes you wonder sometimes if this is an insider info)! The little guys don’t win anymore because the sharks don’t let you! It was never like this!
- [R14] DraftKings Fantasy Sports The best fantasy app to bet on: Dont sign up no where else this is the place you want to be low entry tournaments to enter big payouts DraftKings fantasy sports win big turn your fantasy into reality
- [R18] DraftKings Fantasy Sports Use to: DraftKings use to have a great achievement bonus program, each year they are slowing regressing it.
- [R4] DraftKings Fantasy Sports Not functioning: I have been trying to do best ball drafts on this app, and it is unbelievable how consistently it lags or crashes. In drafts like that where missing two picks can ruin the draft, it makes the app completely unusable. Absolutely ridiculous. Plus, I tried to get a refund for a draft where the app crashed and was denied.
- [R16] DraftKings Fantasy Sports Frozen: What do you want me to do? Can’t open app, can’t update, can’t download, can’t cope
- [R25] DraftKings Fantasy Sports Bad app that lags bad: Laggy app costing me money
- [R41] DraftKings Fantasy Sports DraftKings: Awesome app good and simple to use best app there is super easy great app best one out there
- [R7] DraftKings Fantasy Sports Deception: Leave it to DraftKings to have a feature that if used exclude you from prizes in an entry. Be wary of using the auto draft feature on Bestball just another amazing example of DraftKings Moneygrab.
- [R22] DraftKings Fantasy Sports Geolocation issues: The most recent update has prevented anybody in Idaho from entering free to play contests, forcing people to have to forfeit from leagues. It would be nice if this could be reverted asap
- [R32] DraftKings Fantasy Sports ScamKings: It’s absolutely ridiculous if you do a Pick 6 player golf competition amongst your friends and a player withdraws on Thursday hours before his tee time you should either be refunded or be allowed to enter in another player. ScamKings collects their money but the customer is hosed.
- [R1] DraftKings Fantasy Sports Worst customer service format ever: You can’t chat with them anymore so you now have to go thru emails that when you reply to one it goes to a whole other person. Then when you reply to that email it goes to another person and so on and so on. They never know what’s going on bc it’s someone new. Absolutely infuriating. A joke for a billion dollar company
- [R19] DraftKings Fantasy Sports (Stole my money)‼️ Be careful awful customer service: I loved Dk, they are ok until you have a problem. Long story short I made a deposit and it didn’t hit my account but funds were taken. Prizepicks and Kalshi are better apps! I Reached out to customer service and it’s like your not even talking to a human same old run around, no real answers or resolutions. No resolve to your issues just the sam
- [R28] DraftKings Fantasy Sports this app and all other ones by them suck: wish i could give negative stars. this app sucks. there’s so many better betting apps out there with customer service that actually helps you. this whole companies customer service sucks and is not helpful at all. go spend ur money on the other apps.
- [R21] DraftKings Fantasy Sports Good Platform Need More Unique Player Rewards: Draftkings is a good platform that I have used for years. I am disappointed that they do not offer unique player rewards for every day users (merchandise, trips, giveaways, etc) There are frequent small offers for small amount of bonus play, but I have only received one Draftkings branded physical item as a player reward in the almost 10 years I have
- [R26] DraftKings Fantasy Sports Awesome: It makes watching sports more interesting
- [R2] DraftKings Fantasy Sports Life is good: I’ve enjoyed playing for years. Unfortunately I’ve never hit the big one but it keeps me sane sweating my bets lol. The big one is coming!
- [R38] DraftKings Fantasy Sports Avoid Avoid Avoid: Received a $20 ticket from a promotion and it disappeared from my account. Submitted multiple inquiries that went unanswered and there’s no ability to open a new case. Do yourself a favor and avoid this company at all costs.
- [R72] DraftKings Terrible: The absolute worst betting app you could possibly use. Not only do they not have a live chat for customer support, they won’t get back to you for hours so don’t expect an issue to be solved in a timely manner. Or at all for that matter, because they 100% either copy and paste generic answers, mirror your questions, or sometimes just AI generated responses. They do not care at all about t
- [R80] DraftKings False promos and impossible support: I have only received half of the sign up promotions they advertise. I’ve tried contacting support multiple times but have not received a response. The support system is designed to be so convoluted that you just give up. They force you to talk to an ai chat bot that has no option to speak to a rep. Or you have to contact them on twitter? What kind of support is
- [R88] DraftKings Horrible customer service: We all have messed a bet up, when you ask customer service to switch a bet before 3 hours in a game. They don’t reply till 24-48 hours and say tough luck. Screw DraftKings, move on you FA dial that lets you cash out and revert. DK is the worst platform
- [R104] DraftKings False Advertisement - Doesn’t give the $50 in bonuses BE AWARE: Tried to contact DraftKings about them not giving me my weekly $50 bonus after signing up for the $200 bonuses for the World Cup and they never replied. Supposedly they have customer support 24/7 but they haven’t gotten back to me. I recommend using a different platform that doesn’t lie about the bonuses.
- [R92] DraftKings Sign up promo not valid: I signed up when there was a 5$ bet and receive 200$ in prediction dollars. Initially the app was working great, but after the first two installments came the other 100$ is unable to be claimed. I received the email saying the money was there, nothing. I received a notification saying it was in the app ready to be claimed….nothing. I emailed draftkings for help and got
- [R98] DraftKings Dont waste your time: The promo doesnt work. I knew was too good to be true
- [R100] DraftKings Bet $5 get $200: They don’t honor the new user promotion. I betted $5 to get $200. I instantly got $50 and the remaining $150 was set to be paid over 21 days every 7 days. Well I won money off the second increment and haven’t received the remaining $100 that was set to be paid over the last 14 days. It’s giving scam vibes because I actually hit with one of the $50 increments.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store