Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Slice vs Jet's Pizza

Slice 4.9★ · Free to download 65
Winner Slice
Jet's Pizza 4.7★ · Free to download 30

Slice is the better choice for ordering from a variety of local pizzerias, despite its own app issues, while Jet's Pizza is only suitable if you are a loyal fan of their specific pizza and are willing to tolerate a highly problematic app.

Full reviews: Slice · Jet's Pizza

Slice offers access to numerous local pizzerias and some user benefits, though it struggles with delivery tracking and customer service. Jet's Pizza, while praised for its food, is severely hampered by an app that is widely reported as non-functional and frustrating.

Head to head

Features and Functionality edge: SliceR12R14R15R18
Slice Slice users appreciate the ability to order from independent pizza makers and accrue points for rewards like free pizzas or discounts R14R19. However, many users report significant issues with the app's functionality, including inability to track orders R12R44, difficulty navigating to different restaurants R15R18, and problems redeeming rewards . Some also find the app confusing and annoying due to excessive notifications R15.
Jet's Pizza Jet's Pizza users consistently report that the app is poorly designed and non-functional. Common complaints include the app linking to a non-functional website , freezing R73, inability to track orders R91, difficulty logging in or accessing account info R63, and issues with promo codes or rewards R66R76R105R119. Users also mention not being able to edit or delete items or pay with gift cards .
Ease of Use edge: SliceR1R18R29R33
Slice Slice is described as generally easy to use for ordering R29R33, with some users finding it simple and fast R33. However, a significant number of recent reviews highlight difficulties with navigation, such as finding the home screen or changing restaurants R18, and issues with order status visibility R1.
Jet's Pizza Jet's Pizza's app is widely criticized for being difficult to use and confusing R60R63R73R91. Users struggle with basic functions like logging in R63, editing orders , and understanding pizza types . Many find the app frustrating to the point of giving up on ordering .
Reliability and Order Fulfillment tieR2R16R20R21
Slice Slice receives mixed reviews on reliability. Some users report orders being on time and delicious R2, while others frequently experience significant delays R20R32 or orders not being received by the restaurant R16R21. There are also instances of incorrect orders being delivered or orders marked as delivered when they were not .
Jet's Pizza Jet's Pizza's app has major reliability issues, with users reporting being charged for orders that the store never received . Delivery times can be inaccurate , and some users receive cold pizza . While the pizza itself is often praised as delicious and reliable , the app's unreliability often prevents successful ordering.
Price and Value edge: Jet's PizzaR3R6R7R10
Slice Slice users frequently complain about high fees, including delivery fees and service fees, which can significantly increase the total cost of an order R3R6R7R32. Some users feel these fees make ordering through the app not worth it compared to ordering directly from the restaurant R10. There are also concerns about hidden fees and price modifications based on personal data .
Jet's Pizza Jet's Pizza users primarily focus on the app's functionality rather than pricing, though one review mentions an unauthorized 20% tip on a pickup order . The quality of the pizza is often highlighted as excellent value .
Customer Support edge: Jet's PizzaR10R16R17R19
Slice Slice's customer service receives overwhelmingly negative feedback. Users report unhelpful support for order mess-ups R10, being left 'on read' R16, being hung up on R20, and receiving minimal refunds for significant issues R10. Some describe support as powerless or incompetent R32. In contrast, a few positive reviews praise responsive and helpful customer service for rewards issues R19.
Jet's Pizza Jet's Pizza reviews are less focused on customer service for app issues, likely because the app itself is often non-functional. However, some users praise the friendly and helpful staff at specific store locations . There are complaints about stores not receiving online orders and being unable to help and staff being slow or rude at times .
Pick Slice if

You want to order from a variety of local pizza places and appreciate potential rewards, even if you might encounter occasional app glitches or delivery tracking issues R14R19. You are willing to deal with potentially high fees R3R6R7 and hope for a better customer service experience than many recent users have reported R17R19.

Pick Jet's Pizza if

You are a dedicated fan of Jet's Pizza and are willing to call the store directly or use their website, as the app is largely non-functional and frustrating R60R73. You prioritize the quality of Jet's specific pizza over a smooth app experience .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent reviews for both apps show a negative skew, particularly concerning app functionality and customer service. For Slice, the negative reviews are more focused on delivery issues, customer service, and fees, while for Jet's Pizza, the overwhelming majority of negative reviews are about the app itself being broken or unusable.

Frequently asked

Does Slice offer order tracking?
Slice's order tracking functionality is unreliable, with many users reporting that it doesn't work or that they never know when their order is coming R12R44.
Are there hidden fees when using Slice?
Yes, Slice users frequently report high and sometimes unexpected fees, including service fees and delivery fees, which can add significantly to the total cost of an order R3R6R7R32.
Can I use rewards or promo codes on the Jet's Pizza app?
Many Jet's Pizza users report issues with the app accepting promo codes or redeeming rewards, with buttons not working or rewards not applying to online orders R66R76R105R119.
Is the Jet's Pizza app easy to use?
No, the Jet's Pizza app is widely described as difficult to use, glitchy, confusing, and poorly designed, with many users struggling with basic functions like logging in or editing orders R60R63R73R91.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R12] Slice 3/5 · US Delivery tracking doesn't work .: App is good for ordering but it doesn't track the order at all. Never know where the delivery person is.
  2. [R14] Slice 5/5 · US Best pizza app: Best app to order pizzas from independent pizza makers. Highly recommended
  3. [R15] Slice 3/5 · US It’s ok but confusing and annoying: I don’t need 5 notifications a day, plus emails, plus texts. It’s annoying, makes me want to delete my account and delete the app. Plus if you want to get to a different pizza place than the one you originally ordered from, it’s confusing to get figure out.
  4. [R18] Slice 1/5 · US Now a terrible app, no support, does not work: Not easy to use. Very difficult to use. I can’t even figure out how to get to the home screen, so I can’t change what restaurant I’m about to order from. Horrible design, does not work. Plus I used to have pizza points, they disappeared, where did they go? This used to be a great, convenient app and now it seems no pizza places in my area want to be p
  5. [R1] Slice 1/5 · US link to no where: forced to download app to see wait time on my pizza, I download the app sign up and my order is no where to be found on the app even though I used the same number and email. clicking the link drags me to order more pizza but I just wanted to know how long the pizza would take. waste of time
  6. [R29] Slice 5/5 · US Simple: Easy to use Great local options
  7. [R33] Slice 5/5 · US Super Easy: It just makes ordering super easy and fast. Only thing that can be confusing is if the restaurant doesn’t have listed what comes on sandwiches or not. But it’s not a big deal
  8. [R2] Slice 5/5 · US Good Pizza: Always on time and very delicious food
  9. [R16] Slice 1/5 · US Terrible customer service: Submitted an order through the app. I was told that my order was received, processed, and ready for pick-up. The store did not have my order in their system. Customer service was terrible and just left me on read… Not helpful at all.
  10. [R20] Slice 1/5 · US 90 minutes late.: Ordered a pizza for mom in the next state. Driver was an hour late and took 30 for delivery. Slice customer service hung up on both chat and phone. Deleted.
  11. [R21] Slice 4/5 · US Nightmare everytime I order a pizza: Every time I order a pizza with this app either the store doesn’t receive it, the store is closing, or the pizza never shows up. I’m done with this app. It’s so pointless when you can just call the restaurant. So much for convenience
  12. [R3] Slice 3/5 · US I don’t know.: I like not having to talk to someone, but $12 to get it delivered like 10 blocks is too much.
  13. [R6] Slice 3/5 · US Mrs C: Fees are exorbitant, especially Pete’s delivery fee
  14. [R7] Slice 1/5 · US Service fee: $
  15. [R10] Slice 1/5 · US Not worth the trouble: Customer service for order mess ups seemed powerless in correcting mistakes other than offering a $1.00 refund or $5.00 app credit. Just order through the restaurant.
  16. [R17] Slice 5/5 · US Great Good Food: Always delicious and customer service is excellent….
  17. [R19] Slice 5/5 · US Amazing App: Any way you slice it-so worth using this app! We get a free pizza after so many orders, Customer Service and their chat is so helpful! Fun!
  18. [R44] Slice 1/5 · US Disappointed: I been using app for over 2 years. I do NOT get free pizza as they advertise. Plus it never shows the update on when delivery is out on the way. I never know when our four is coming.
  19. [R32] Slice 1/5 · US Worth customer service: One of the worth place to order food, always delivered food with too much delay, no responsibility, always they changed they word when you chat with them, each one says something 100% different things, so expensive compared to other apps
  20. [R66] Jet's Pizza 3/5 · US Promo: App didn’t accept my promo code after I had signed up and made an account
  21. [R76] Jet's Pizza 1/5 · US False ads: Got a notification for 50% off 8 corner pizza for national pizza day or something today only 6/23 and when I try to order the promo doesn't exist.
  22. [R105] Jet's Pizza 1/5 · US Cash my rewards: I used my rewards and it’s not coming up on my online order
  23. [R119] Jet's Pizza 1/5 · US App: This App sucks. It doesn’t accept the coupons offered
  24. [R60] Slice 1/5 · US Uhh, worst design ever: This app has a weird psych design warfare thing going on. It’s a great app (and i love the underlying premise), but it’s way to limiting. Half the tims I go to Grubhub + Yelp for a way better experience
  25. [R63] Jet's Pizza 3/5 · US Not user friendly: The login option is not easy to find.
  26. [R73] Jet's Pizza 1/5 · US Terrible: App freezes very difficult to use
  27. [R91] Jet's Pizza 2/5 · US Not a good app: App definitely needs a revamp. It’s glitchy and confusing. No way to track your order.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store