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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Panera Bread vs Crumbl

Panera Bread 4.9★ · Free to download 60
Winner Crumbl
Crumbl 4.9★ · Free to download 85

Crumbl is the better choice for users primarily interested in a smooth, easy ordering experience for cookies, while Panera Bread offers a broader menu but suffers from more frequent app issues and frustrations.

Full reviews: Panera Bread · Crumbl

Crumbl's app is praised for its ease of use and convenience, making ordering their popular cookies a straightforward process. Panera Bread, despite its popularity, faces numerous complaints regarding app functionality, payment issues, and customization limitations, detracting from its overall user experience.

Head to head

Ease of Use & Ordering edge: CrumblR1R2R4R5
Panera Bread Panera Bread users find the app generally easy for ordering and quick service, with many appreciating its simplicity and speed R2R5R17. However, some report significant issues like currency display problems R1, automatic pickup time changes R10, login difficulties R14R16, and the absence of an iPad app for large orders R4. Customization options have also been removed for drinks, forcing in-store ordering for specific requests R16R20R28.
Crumbl Crumbl's app is widely praised for being easy to use, convenient, and having a user-friendly interface . Users appreciate the simple navigation and smooth ordering process. However, some users, particularly in the UK, struggle with account creation due to invalid phone number errors . There are also complaints about the app forcing downloads from the website and requiring the app to redeem gift cards .
Features & Functionality edge: Panera BreadR3R4R16R20
Panera Bread Panera Bread users report issues with payment options, specifically the inability to use multiple payment types online or apply gift cards to orders exceeding their balance R3. Critical customization features for drinks and food, like requesting no ice or extra half-and-half, have been removed, making the app less useful for specific preferences R16R20R28. The lack of an iPad app is a significant drawback for group orders R4. Delivery tracking is also cited as insufficient .
Crumbl Crumbl's app is noted for helping users keep track of flavors and rewards . While generally functional, some users desire more traditional payment options beyond digital methods . The app's aggressive redirection to download from the website is a point of frustration .
Reliability & Performance edge: CrumblR1R10R14R16
Panera Bread Panera Bread's app experiences frequent login issues, with users being logged out after updates and struggling to log back in R14R16. There are also reports of the app failing to update currency R1 and changing pickup times without user consent R10. Some users find customer service unhelpful for these technical issues R16.
Crumbl Crumbl's app generally performs well, with users describing it as reliable and smooth . The main reliability concerns are specific to account creation, particularly for international users, where phone numbers are deemed invalid .
Value & Rewards edge: CrumblR7R9R11R12
Panera Bread Panera Bread's food is often described as pricey R7R9. While the Sip Club and other rewards are appreciated by some R13, many users feel the rewards program offers poor value, with minimal discounts for multiple visits R11R22. There are also complaints about the inability to stack coupons and a perceived decrease in food quality and portions over time . A new rewards signup process forces users to use a new email address, which is frustrating R12.
Crumbl Crumbl cookies are considered an expensive treat by some users . However, the app helps users keep track of rewards , and the cookies themselves are consistently praised for their quality and deliciousness, suggesting good value for the product .
Customer Service & Support edge: Panera BreadR2R15R16R17
Panera Bread Panera Bread's in-store staff often receives high praise for friendly and helpful service R2R15R17. However, app-related customer service is described as unhelpful for technical issues like login problems R16. Delivery issues are met with inadequate compensation .
Crumbl Crumbl's in-store customer service is highly rated for its energy and helpfulness . One user specifically commends an employee for assisting with app navigation, suggesting the app itself can be challenging enough to require in-person help .
Pick Panera Bread if

you prioritize a wide variety of food options for breakfast, lunch, or dinner, and are willing to overlook occasional app glitches or visit in-store for specific customizations .

Pick Crumbl if

you want a simple, easy-to-use app for ordering delicious, high-quality cookies and don't mind the premium price .

Evidence note: The reviews for Crumbl are overwhelmingly positive about the cookies themselves, which sometimes overshadows minor app complaints. Panera Bread reviews show a more balanced mix of positive experiences with food and service, alongside significant frustrations with app functionality.

Frequently asked

Which app is easier to use for ordering?
Crumbl's app is generally considered easier to use and more convenient for ordering, with users frequently praising its simple interface and smooth navigation . Panera Bread's app, while easy for some R5, has more reported issues with login, currency display, and unexpected changes to orders R1R10R14.
Do either of these apps have good rewards programs?
Crumbl's app helps users track rewards , and while some find their cookies expensive , the high quality often justifies the cost. Panera Bread's rewards program receives mixed reviews; some appreciate the Sip Club R13, but many users feel the rewards are insufficient, offering only small discounts for multiple visits R11R22, and there are issues with new sign-ups requiring different email addresses R12.
Are there any issues with payment or customization?
Panera Bread has notable issues with payment, as users cannot combine multiple payment types or use gift cards for orders exceeding their balance online R3. Additionally, customization options for drinks and food have been removed, forcing users to order in-store for specific requests R16R20R28. Crumbl users have expressed a desire for more traditional payment options beyond digital methods .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Panera Bread 1/5 · US Can't change currency: This app was working fine until it didn't. I went to Japan back in April and came back and ever since the app didn't update from yen to USD and I have no way to fix this. I deleted and reinstalled the app, logged in via website and the currency shows USD so I don't understand why it won't fix it when I've also enabled location services so it sees I'm in the United States. I
  2. [R2] Panera Bread 5/5 · US Service: Quick service
  3. [R4] Panera Bread 1/5 · US iPad app is PAINFULLY missing: An iPad version of this app is PAINFULLY missing. On a daily basis, our office passes around an iPad to place a large $250+ group order, but it’s never for Panera Bread since there’s no iPad app. What a shame, since Panera Bread is a popular/favorite on our floor, but it’s just too hard to place a 25+ person order on an iPhone-sized app when we need 10+ customizati
  4. [R5] Panera Bread 5/5 · US App: Easy for ordering
  5. [R3] Panera Bread 3/5 · US Payments feature: I don’t like that you cannot pay with more than one payment type. For instance, I had a gift card and I wanted to use it online, but it can only be used in the store if the order is more than the gift card balance.
  6. [R16] Panera Bread 1/5 · US Dysfunctional: Panera app used to be decent but not the greatest. Recently, they made it dysfunctional. You can no longer order a customized coffee through the drive-in. If I want milk in my coffee, I have to go into the store. That is unacceptable for a coffeehouse. In addition, the app often logged me out and I have a lot of difficulty logging back in. I have contacted customer service and they
  7. [R20] Panera Bread 1/5 · US Keep removing important features: I like extra half-and-half in my iced coffee, and hot coffee. That feature is now gone they used to have a customized section or you could tell him light ice. Mix half with green tea when you got the hibiscus pomegranate. They keep taking what made this great away. Now this app is so bad. I have to go up and order it myself making this app worthless.
  8. [R10] Panera Bread 2/5 · US App Changed My Pickup Time Without My Consent: I placed an order at 8:51 PM, expecting a same-day pickup. Instead, the app automatically scheduled it for 6:09 AM the next morning without asking for my confirmation. I never selected that time, and I do not wake up that early. When an app changes the pickup date or time, it should require the customer’s explicit approval before processing payment.
  9. [R14] Panera Bread 2/5 · US Pain in the butt updates and spam: App frequently updates, and every single time I have to reenter my login information, as if I carry my Panera password around in my pocket all the time. Also, WAY too many promotional notifications and emails.
  10. [R7] Panera Bread 1/5 · US Soapy Soup & Jail: The soups are always bad, the sandwiches are too pricy. When I eat here I feel like a medieval child. Not only that but Panera sent me to jail cause you can’t kiss in their parking lot apparently. Get a life
  11. [R9] Panera Bread 3/5 · US Pricey: The foods awesome.. It’s just too expensive and I don’t know why.
  12. [R11] Panera Bread 4/5 · US More rewards or discounts please: Wish there were more discounts or rewards
  13. [R12] Panera Bread 2/5 · US New rewards signup requires a new email address: I received the email explaining the new rewards program and attempted to follow the steps to create a new membership. I was not allowed to use my current email address as it was “already in use”. Ridiculous. I had to use another email address that I happen to have but don’t use.
  14. [R15] Panera Bread 5/5 · US My goat Camren: He got me Panera breakfast he’s actually my goat I love the app and I love the food
  15. [R17] Panera Bread 5/5 · US Easy to use and fast service!: Great app for hot food delivered quickly. Very dependable and delicious!
  16. [R13] Panera Bread 5/5 · US Sip Club tea-oholic: My mom says it’s a good place; she sure loves her hibiscus tea.
  17. [R22] Panera Bread 2/5 · US App works: The app works fine but the rewards are trash. 5 visits only gets $2 off of a pick-two? Seriously?
  18. [R28] Panera Bread 5/5 · US Customization of drinks: I’ve been using the Panera app for years and I really like it the only problem I have is they took away the customization for drinks so I can no longer put a note in for no ice. You can tell them when you check in, but by that time they’ve already made the drink and now they have to throw some away, I hate waste!.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store