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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Panera Bread

65
User verdict / 100 High confidence Divided

The Panera Bread app is generally praised for its ease of use and convenience in ordering, but recent updates have introduced significant login issues, broken customization options, and problems with the Sip Club integration, particularly on CarPlay.

4.9★ lifetime (1,231,507) Free to download since 2013 by Panera, LLC updated 0.2 mo ago recent negative 11% 120 reviews across 1 regions
App Functionality User Experience & Convenience Customization & Features Sip Club & Rewards Delivery & Order Issues
5★207
4★12
3★4
2★7
1★20
recent reviews across 1 regions, vs the 4.9★ lifetime average

The Panera Bread app is frequently lauded for its user-friendly interface and efficient ordering process, making it a popular choice for quick pickups and deliveries. However, recent updates have led to a frustrating user experience due to persistent login problems, removal of key customization features for drinks, and glitches affecting the Sip Club membership, especially when using CarPlay.

What users like

  • Easy to use and navigate for orderingR2R19R41R45
  • Offers convenient rapid pickup and delivery optionsR1R8R14R21
  • Sip Club membership is seen as a good value by many usersR5R43R71R79
  • Staff and service at physical locations are often praisedR1R10R12R188

What users complain about

  • Frequent and persistent login issues, requiring password resets or new email addressesR96R106R131R159
  • Critical customization features for drinks and food have been removed or are buggyR3R16R106R122
  • Sip Club discount does not apply correctly on CarPlay, leading to incorrect chargesR179R185R201R223
  • App lacks an iPad version, making large group orders difficultR11
  • Inability to change currency in the app after international travelR6
  • Issues with delivery orders, including missing items and poor customer service for refundsR133R162R233
  • App can change pickup times without user consentR55
  • Rewards program is considered insufficient or not valuable enoughR4R123
  • Excessive promotional notifications and emailsR96R226

Latest update · v6.7.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Greens Glow-up! With our NEW! Ultimate Garden Steak and Shrimply Baja salads—your fork has never been so full of flavor! Dig into standout ingredients in every. single. bite. Plus, Boost your day with our NEW! protein-powered Carnitas Elote Market Bowl and keep it chill with our NEW! Iced Coffees and Frozen Javas.

Recurring themes

App Functionality mixed
Many users find the app easy to use for ordering and checkout. However, recent updates have introduced significant bugs, including persistent login issues, problems with currency display, and the app changing pickup times without consent.R2R6R19R46
Customization & Features negative
A recurring complaint is the removal or malfunction of customization options for food and drinks, such as requesting no pickle spears, specific milk for coffee, or no ice. This forces users to order in-store or accept items as-is, negating the convenience of the app.R3R16R106R122
Sip Club & Rewards mixed
While many users appreciate the Sip Club for its value, recent updates have caused it to malfunction, particularly on CarPlay, leading to users being incorrectly charged for drinks. The general rewards program is also seen as not generous enough by some.R4R5R43R71
Delivery & Order Issues negative
Users report issues with delivery, including missing items, inability to track drop-off, and poor customer service responses that offer coupons instead of refunds for messed-up orders.R133R162R233
User Experience & Convenience positive
Many users highlight the app's convenience for ordering ahead, rapid pickup, and avoiding lines. The ability to take time with an order and double-check it is also appreciated.R1R8R21R30

Who it's for

This app is for individuals who frequently order from Panera Bread and value the convenience of mobile ordering for pickup or delivery R2R8R46. It's particularly useful for those who appreciate a straightforward ordering process and the Sip Club benefits R5R71. It is not for users who need extensive customization options for their orders, rely on an iPad app for group orders, or are easily frustrated by login issues and app glitches R11R106R131.

Evidence note: The recent reviews show a significant number of negative experiences related to app functionality, customization, and Sip Club integration, directly contradicting the positive lifetime rating. The developer's notes mention new menu items but do not address any of the reported app issues, suggesting a disconnect between updates and user experience concerns. The negative sentiment is strong and consistent across multiple users.

Frequently asked

Does the Panera Bread app allow for food and drink customization?
Currently, the Panera Bread app has removed or has buggy customization options for many items, such as adding milk to coffee, requesting no ice, or specifying no pickle spears with sandwiches R3R16R106R122.
Are there issues with logging into the Panera Bread app?
Yes, many users report frequent and persistent login issues, often requiring password resets or the use of a different email address, even when existing credentials work on the website R96R106R131.
Does the Sip Club membership work correctly with the app, especially on CarPlay?
While the Sip Club is generally liked, recent app updates have caused it to malfunction on CarPlay, leading to users being incorrectly charged for drinks instead of receiving their Sip Club discount R179R185R201R223.
Is there an iPad version of the Panera Bread app?
No, an iPad version of the Panera Bread app is currently missing, making it difficult for users to place large group orders on a tablet R11.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US App: Easy for ordering
  2. [R19] 5/5 · US Easy to Use: This app is so easy to use.
  3. [R41] 5/5 · US Quality: Very easy to navigate very easy n quick check out
  4. [R45] 5/5 · US good: easy to find my way around the app and use rewards
  5. [R1] 5/5 · US Service: Quick service
  6. [R8] 5/5 · US Easy to use and fast service!: Great app for hot food delivered quickly. Very dependable and delicious!
  7. [R14] 5/5 · US Very satisfying customer: The rapid pickup was great awesome. Great customer service very clean Huntington Ave you did that
  8. [R21] 5/5 · US Super easy: Easy to use and quick. Quick in and out and no wasting time! Love this.
  9. [R5] 5/5 · US Sip Club tea-oholic: My mom says it’s a good place; she sure loves her hibiscus tea.
  10. [R43] 5/5 · US I love Panera: I love the rewards you get from the sip club, app, and repeated visits
  11. [R71] 5/5 · US Sip club: Love the Sip Club. Such a great deal!
  12. [R79] 5/5 · US Sip Club: I almost canceled my zip club membership because they had been out of the pomegranate tea. Glad to see they brought in a substitute tea no sugar no caffeine!
  13. [R10] 5/5 · US My go to place: Panera Bread is my go-to spot every day! I stop in each morning for a great cup of coffee and come back in the afternoon for a refreshing soft drink. The staff consistently provides amazing service with a warm, friendly smile that always makes me feel welcome. The restaurant is clean, the atmosphere is relaxing, and the team goes above and beyond to make every visit enjoyable. It’s
  14. [R12] 5/5 · US Great Service: Service was expedient, staff was personable and food was good!
  15. [R188] 3/5 · US Love the crew: Mike & Charlton have an awesome crew!
  16. [R96] 2/5 · US Pain in the butt updates and spam: App frequently updates, and every single time I have to reenter my login information, as if I carry my Panera password around in my pocket all the time. Also, WAY too many promotional notifications and emails.
  17. [R106] 1/5 · US Dysfunctional: Panera app used to be decent but not the greatest. Recently, they made it dysfunctional. You can no longer order a customized coffee through the drive-in. If I want milk in my coffee, I have to go into the store. That is unacceptable for a coffeehouse. In addition, the app often logged me out and I have a lot of difficulty logging back in. I have contacted customer service and they
  18. [R131] 1/5 · US Login death loop: Most recent update will not permit login with a valid username. Insists that the email is not associated with any account despite using it to log in on the Panera Bread website without incident. Support is no help. By the looks of it others are intermittently suffering from the same bug. Needs a development code rescue desperately. Cancelling my Sips Club subscription.
  19. [R159] 1/5 · US Fix the bug: Cannot sign into app after getting a new phone all tried to sign in via web browser but never receive a code
  20. [R3] 4/5 · US Pickles are a problem: I love the App! So easy to use! I have severe allergies to pickles, the app does not allow me to indicate no pickle spear. They wrap a pickle spear on a second wrapper behind the sandwich wrapper. If I do not get to throw it out immediately, I cannot eat the sandwich. Please fix this.
  21. [R16] 5/5 · US Customization of drinks: I’ve been using the Panera app for years and I really like it the only problem I have is they took away the customization for drinks so I can no longer put a note in for no ice. You can tell them when you check in, but by that time they’ve already made the drink and now they have to throw some away, I hate waste!.
  22. [R122] 1/5 · US Keep removing important features: I like extra half-and-half in my iced coffee, and hot coffee. That feature is now gone they used to have a customized section or you could tell him light ice. Mix half with green tea when you got the hibiscus pomegranate. They keep taking what made this great away. Now this app is so bad. I have to go up and order it myself making this app worthless.
  23. [R179] 2/5 · US Sippin club not working on CarPlay: The sippin club discount for coffee stopped working a few days ago
  24. [R185] 1/5 · US Fix your buggy app: My sip club cup costs .40 cents not 0.0 with large cup!!! Fix this!
  25. [R201] 1/5 · US CarPlay broken again!: CarPlay has been broken with 6.50. It no longer takes into account SipClub so get billed every time. It has been working since 5.17. Please fix. I use this app daily.
  26. [R223] 1/5 · US 6.50 Breaks Sip Club on CarPlay!: Ever since the upgrade to 6.50, when ordering on CarPlay (which I do every day), SipClub is no longer applied and you get charged automatically to your credit card!
  27. [R11] 1/5 · US iPad app is PAINFULLY missing: An iPad version of this app is PAINFULLY missing. On a daily basis, our office passes around an iPad to place a large $250+ group order, but it’s never for Panera Bread since there’s no iPad app. What a shame, since Panera Bread is a popular/favorite on our floor, but it’s just too hard to place a 25+ person order on an iPhone-sized app when we need 10+ customizati
  28. [R6] 1/5 · US Can't change currency: This app was working fine until it didn't. I went to Japan back in April and came back and ever since the app didn't update from yen to USD and I have no way to fix this. I deleted and reinstalled the app, logged in via website and the currency shows USD so I don't understand why it won't fix it when I've also enabled location services so it sees I'm in the United States. I
  29. [R133] 1/5 · US Just use DoorDash: At least DoorDash let the driver take a picture of the food when delivered. Using this app, I can’t see where it’s dropped off, checked every possible gate, no it’s not there. And when you report there’s an issue they give you a 20% off for your NEXT ORDER. NEVER USING THIS EVER AGAIN.
  30. [R162] 1/5 · US Ur evil: I really really like Panera but I ordered it and it delivered, but it didn’t give me my sandwich. I tried calling and going on the app to try to see what to do but nothing worked but 5$ credit. If I used that 5$ credit for another sandwich it would be 9 more dollars, I’m just hungry and want my sandwich I paid for.
  31. [R233] 1/5 · US don’t order delivery through this app: when your dasher or restaurant inevitably messes up the order and your $7 coffee isn’t delivered, they won’t offer a refund and will only offer a coupon to be used on your next order, (they can’t lose money bro), if you try to escalate the issue to get your refund, they send you to a form where you have to wait several days for a response and likely still not
  32. [R55] 2/5 · US App Changed My Pickup Time Without My Consent: I placed an order at 8:51 PM, expecting a same-day pickup. Instead, the app automatically scheduled it for 6:09 AM the next morning without asking for my confirmation. I never selected that time, and I do not wake up that early. When an app changes the pickup date or time, it should require the customer’s explicit approval before processing payment.
  33. [R4] 4/5 · US More rewards or discounts please: Wish there were more discounts or rewards
  34. [R123] 2/5 · US App works: The app works fine but the rewards are trash. 5 visits only gets $2 off of a pick-two? Seriously?
  35. [R226] 1/5 · US Unwanted ad notifications: There is no way to disable ad notifications without a system level notification block on the app, which means you won’t get order updates either. Insane that you charge money for food and send ads directly to my device. Uninstalled.
  36. [R46] 5/5 · US I Love This App: I love Paneras app. It makes ordering to go so easy. And it never fails.
  37. [R30] 5/5 · US Online order, 1st time: Simple process ordering made it easy and order was ready when I picked up through drive thru.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store