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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Trip.com vs Vrbo Vacation Rentals

Trip.com 4.6★ · Free to download 40
Winner Vrbo Vacation Rentals
Vrbo Vacation Rentals 4.8★ · Free to download 75

Vrbo is the clear winner for vacation rentals due to its strong focus on property bookings and generally positive user experiences, while Trip.com struggles with customer service and app functionality despite its broader travel offerings.

Full reviews: Trip.com · Vrbo Vacation Rentals

Vrbo Vacation Rentals offers a generally positive experience for booking vacation homes, with users praising its ease of use and diverse property selection, despite some complaints about hidden fees and app glitches. Trip.com, while offering a wider range of travel services, faces significant criticism regarding customer service, refund processes, and app usability.

Head to head

Features & Offerings edge: Trip.comR3R5R10R14
Trip.com Trip.com is praised for being a comprehensive travel app, offering hotels, flights, tours, train tickets, and even eSIMs, making it useful for multi-city trips, especially in China R5R14R17R36. However, some users find its social media features unnecessary and its interface can be confusing R3R10.
Vrbo Vacation Rentals Vrbo focuses specifically on vacation rentals, offering a wide variety of homes and properties . Users appreciate the detailed property descriptions and amenities . However, some filters and search functions are reported to be buggy .
Ease of Use tieR2R6R8R10
Trip.com Some users find Trip.com easy to use and navigate for booking flights and hotels R2R8. However, others report a confusing interface, difficulty locating booked events, issues with links not working, and problems with account synchronization between the app and desktop R6R10.
Vrbo Vacation Rentals Vrbo is generally considered easy and fast for booking vacation rentals R63. However, users frequently complain about a 'busy' app interface, difficulties with navigation, broken links when opening properties from external sources, and issues with payment scheduling .
Reliability & Performance edge: Vrbo Vacation RentalsR15R22R24R31
Trip.com Trip.com users report significant reliability issues, including incorrect flight information leading to missed flights, app freezing after iOS updates, and problems with payment methods being rejected R22R24R31. Some also experience spam notifications and the app pausing music R15.
Vrbo Vacation Rentals Vrbo generally provides reliable property information, with many users having positive stays . However, the app itself can be buggy, freezing, not loading, or having non-functional filters .
Price & Value edge: Trip.comR3R5R11R13
Trip.com Trip.com is sometimes praised for having the 'best prices' and good discounts R5R11. However, other users find service fees to be very expensive and opaque R13. There are also complaints about 'dynamic pricing' for airline tickets R3.
Vrbo Vacation Rentals Vrbo users frequently complain about outrageously high and hidden fees, including service fees, trip insurance, and damage deposits R61R63R76R90. Some feel they are 'nickel and dimed' with add-ons R90. The 'OneKey Reward' system is also criticized for being misleading about discounts R61.
Customer Service & Support edge: Vrbo Vacation RentalsR1R4R7R16
Trip.com Trip.com receives overwhelmingly negative feedback regarding customer service, with users reporting difficulties with refunds, cancellations, and getting issues resolved R1R4R7R16. Many describe support as unhelpful, unresponsive, or even deceptive R1R7.
Vrbo Vacation Rentals Vrbo's customer service receives mixed reviews. While some users report positive experiences, especially when issues like cancellations or bed bugs arise , many others find it very hard to contact support, with virtual chats being useless and difficulties reaching a human . Some also report hosts being unresponsive .
Pick Trip.com if

You frequently travel to China and need a comprehensive app for flights, hotels, and local attractions, and are willing to navigate potential customer service challenges R14R17.

Pick Vrbo Vacation Rentals if

You are primarily looking for vacation home rentals and value a wide selection of properties with generally positive stay experiences, despite potential app glitches and high fees .

Evidence note: Trip.com has a much smaller number of ratings compared to Vrbo, which might skew the perception of its recent negative reviews more heavily. Vrbo's reviews are largely focused on the properties themselves, with app-specific complaints being secondary.

Frequently asked

Does Trip.com offer good customer support?
No, Trip.com receives extensive criticism for poor customer service, with users frequently reporting difficulties with refunds, cancellations, and getting issues resolved, often describing support as unhelpful or unresponsive R1R4R7R16.
Are there hidden fees when booking with Vrbo?
Yes, many Vrbo users report that fees, including service fees, trip insurance, and damage deposits, are often hidden or become apparent only at checkout, leading to unexpectedly high final prices R61R63R76R90.
Is Trip.com good for international travel outside of China?
While Trip.com is highly recommended for travel within China, users also find it useful for other countries, offering a broad range of booking options like hotels, flights, and tours globally R5R14R17R36.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Trip.com 3/5 · US Put flight tracking on home page!: The app itself is fine to use, the addition of social media type features was unnecessary but all apps in China do it I guess…the ‘dynamic pricing’ for airline tickets is BS and should be banned! Also can you pleeease put the flight tracking button somewhere on home page? It’s a very useful feature and should be instantly accessible.
  2. [R5] Trip.com 5/5 · US Excellent website and app: Great app for hotels, trips, plane, tours! Everything you need is in this website/ app. Prices are the best compared to other companies!
  3. [R10] Trip.com 1/5 · US Terrible interface: It's completely unintuitive where everything is, where a round-trip ticket is, and where a one-way ticket is. You select the "two people" filter, but it still calculates for one person, and the total amount is written in tiny numbers against the backdrop of a huge price for one person. · translated
  4. [R14] Trip.com 5/5 · US Very useful for a multi city trip to China and Japan: Trip.com was very useful for reserving hotels, train tickets, museum or attractions tickets, and providing good information about each of the 8 cities we visited over the course of a month. We had no problems at all and were very pleased with this helpful tool.
  5. [R2] Trip.com 5/5 · US The best!!!!: The best travel app!!! · translated
  6. [R6] Trip.com 3/5 · US Great but lacking and sometimes confusing: It’s very hard locating events I’ve booked. Sometimes it shows in places I am visiting and other times I have to hunt for it.
  7. [R8] Trip.com 5/5 · US Number 1 app: every one who travels alot must have this app
  8. [R15] Trip.com 3/5 · GB Pauses music: Can you please stop the app pausing Spotify every single time I open it, it's really irritating, thank you!
  9. [R22] Trip.com 1/5 · US Unacceptable: There was a gate change to my flight. The airport was also at fault for not announcing it over the intercom. But since the app didn’t update I was not made aware of the gate change or that my flight was moved up and showed up early. So my flight left without me and now I have to wait 3 hours for the next one. I have a 6 month old in toe. This is unacceptable
  10. [R24] Trip.com 3/5 · GB Not working now: After uploading iOS 26.4 this app is not working please have a update with it please
  11. [R31] Trip.com 1/5 · US Terrible experience with Trip.com. The website claims to accept multiple payment methods, but none o: Terrible experience with Trip.com. The website claims to accept multiple payment methods, but none of them actually work. I tried six different valid U.S. cards, and all were rejected. PayPal is listed but not available. Customer service was unhelpful and never followed up as promised. After sever
  12. [R11] Trip.com 5/5 · US W4Q2U0: Код на скидку(discount code) W4Q2U0
  13. [R13] Trip.com 1/5 · US Flight booking: Service fees are very expensive, exorbitant, and extremely bad. · translated
  14. [R1] Trip.com 1/5 · US Hotel cancellation refund: They wouldn't give me a hotel cancellation refund due to a flight cancellation because of bad weather. They told me they'd contact me all day and to wait. They said they'd give me 60,000 won in Tripcoins, then later said 70,000 won, and then just offered to refund only one night's accommodation. I was so angry. I called the hotel directly, and they said they hadn't even received the money yet and told me to talk to Trip, saying it was no longer their concern. When I asked what happened, they said the hotel rejected it. These Trip guys are complete scammers. It should be Trick.com, not Trip. I called my credit card company to request a chargeback and filed a complaint with the consumer protection center. I don't know how long this will take, but they are scammers. I'm angry I can't travel, and I've requested cancellations and refunds for all my plans. Other places acknowledged the bad weather flight cancellation and offered refunds, so what's wrong with these scammers? Absolutely, absolutely do not use this service. Don't think, "Surely my case won't be like that," or you'll collapse from high blood pressure. Use other services. Strongly, strongly do not recommend. · translated
  15. [R4] Trip.com 1/5 · US My disappointed experience with trip.com: version: ⭐ 1-Star Review, Copa Airlines & Trip.com I am extremely disappointed with the service I received from both Copa Airlines and Trip.com. My international flight was scheduled to depart at 7:48 AM, and I arrived at Orlando International Airport (Terminal C) at 5:32 AM, more than two hours before departure. I have an Uber receipt confirming my a
  16. [R7] Trip.com 1/5 · US “ I could have paid directly to the hotel and save myself $120 and the run around”: I booked a hotel for a few days through this company. The voucher they sent me after I had booked said I would only owe the hotel a few dollars ($17) for taxes/fees. Hotel never got the money from this company so they ended up charging me directly for the full price ($600+ for the room including parking). If I hadn
  17. [R16] Trip.com 2/5 · US Just a nightmare trying to cancel a trip: I can’t cancel it it’s like they’re forcing me to go on a trip
  18. [R61] Vrbo Vacation Rentals 1/5 · US Avoid- the fees are outrageously high: I’ve booked through VRBO several times over the years- and each time, the fees get higher and higher. For what, I’m not sure- since many other apps you can book or rent through do not do this, and the experiences are the same. Most recently I had to use them to move rentals, and after telling me my paltry $45 OneKey Reward “didn’t apply” to this property, the
  19. [R63] Vrbo Vacation Rentals 3/5 · US Easy booking: Easy booking but trip insurance is too expensive.
  20. [R76] Vrbo Vacation Rentals 1/5 · US Unethical, misleading prices: They hide their fees and taxes!!! And they are ridiculously expensive! Do not use Vrbo. Use Airbnb instead. At least they’re HONEST and tell you the actually price of the rental.
  21. [R90] Vrbo Vacation Rentals 3/5 · US Too many additional protection prompts: There’s a damage deposited, optional damage fee, separate trip protection prompts. It’s confusing, redundant, and unnecessary. Let me book for the price listed, and offer one universal protection, then be done. People hate add ons and being nickel and dimed all the time.
  22. [R17] Trip.com 5/5 · US Best app for China: Best app for travel in China. Great for other countries too.
  23. [R36] Trip.com 5/5 · US Great app: Very helpful app. Thanks to it I was able to easily by an eSIM, book different trips and buy tickets. Used it to book a safari trip in Bangkok and was very pleased with everything. Easy to purchase and then was separately contacted through WhatsApp to discuss all the details. Thank you to the team for such wonderful work🤗

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store