National Car Rental vs Enterprise Rent-A-Car

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] National Car Rental 3/5 · US Don’t count on reservation: App works fine until you show up to rent the vehicle you reserved (and were confirmed with). Reservations mean nothing thru this app/company and customer service doesn’t give a rip either! I’ve been a long-time user National and an Emerald member and they’ve just completely lost my trust.
2. [R10] National Car Rental 1/5 · US App broken for iPhone: This app is broken for the iPhone 15. Starts with an immediate error and will not log in.
3. [R70] Enterprise Rent-A-Car 1/5 · US Enterprise does not honor their reservations: Rented a midsize suv from enterprise. Upon arriving I saw a woman looking at a mid size suv asking if it was available. She had no reservations. Upon checking in I was told they did not have any suvs other than a full size for 30$ more a day. The woman drove off with the midsize suv I had rented. I asked if my reservation meant anything at all and the
4. [R68] Enterprise Rent-A-Car 5/5 · US Car Rental Made Easy: Using the website or the app, the process of rent a car is straightforward and easy. Checking in through the app makes it so much easier just walking in and pretty much pick up the car.
5. [R3] National Car Rental 3/5 · US Loading: Can yall update this app please it is taking too long for stuff to load/pop up even closing out and deleting it and redownloading it is not working at all either.
6. [R4] National Car Rental 1/5 · US Recent update bricked the app: I have to constantly open and close the app to get ride of a generic “An error as occurred” message in the Home Screen. Still can’t log in
7. [R62] Enterprise Rent-A-Car 5/5 · US Business: Easy and quick to use
8. [R65] Enterprise Rent-A-Car 5/5 · US Easy App: It was quick and easy to reserve on the app. And I saved a good chunk compared to reserving through my Delta Sky Miles, which didn’t work and cost more.
9. [R1] National Car Rental 1/5 · US 50/50 if it works: I travel for work and use this app every week. The last two months I get an error every time I open the app and it doesn’t work. Hertz doesn’t have this problem.
10. [R120] Enterprise Rent-A-Car 1/5 · US Constant error messages: App constantly throws error messages. I can no longer make any reservations or view reservations in the app. Nothing but error messages for several weeks.
11. [R88] Enterprise Rent-A-Car 1/5 · US New app is buggy: Massive bugs in the new app. Most frustration is if you have more than four in your recent activity list, and you go to pick up location, the keyboard pops up over the bottom part of the list and you can’t select anything under the keyboard. Only way around is to clear the recent list, which I don’t want to do. Couldn’t book today because of it. What a mess.
12. [R9] National Car Rental 3/5 · US Meh…: Even with the Emerald Club rewards it’s getting to be too expensive, and not really worth it.
13. [R107] Enterprise Rent-A-Car 5/5 · US Good Cheap Easy: $50 a day for a new car rental is perfect
14. [R104] Enterprise Rent-A-Car 5/5 · US Super convenient: Love renting from this company and I love that you can get points to get free rentals and upgrades. I rent for months so that’s great. I wish they would fix the extend you rental in the app. I was able to my first rental. Then once i renewed my contract it no longer let me. It’s an inconvenience to have to call the agency . Sometimes I’m on hold for 30 mins . They are busy with o
15. [R13] National Car Rental 1/5 · US Disappointing rewards program: I called today. I’ve rented cars for a couple weeks of January, all of February and March and most of April. Their customer service team said that equates to three free rental days.
16. [R112] Enterprise Rent-A-Car 1/5 · US Very bad service: Very disappointed with my experience at Enterprise. I made a reservation for a vehicle, but when I arrived they didn’t have a car available. Instead of resolving the issue that day, I was told to wait until the next day. By then, my reservation had already expired. What’s the point of making a reservation if the vehicle isn’t guaranteed? Poor communication and inconvenient custo
17. [R74] Enterprise Rent-A-Car 5/5 · US Excellent service at Kingwood Tx: Harrison Gaiennie was a great help. Also all enterprise people I came in contact with at the store were very helpful