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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Bolt vs Yango

Bolt 4.8★ · Free to download 65
Winner Bolt
Yango 4.8★ · Free to download 50

While both Bolt and Yango face significant challenges with driver reliability and customer support, Bolt generally offers a more consistent experience, especially for international travel, despite its flaws.

Full reviews: Bolt · Yango

Bolt and Yango both struggle with driver cancellations, unreliable wait times, and poor customer support, leading to frustrating user experiences. However, Bolt is often praised for its affordability and convenience in many European cities, whereas Yango's issues with driver professionalism and app functionality appear more widespread.

Head to head

Driver Availability & Reliability tieR1R3R6R7
Bolt Bolt users frequently report issues with drivers canceling rides, driving in the wrong direction, or not confirming trips, leading to long waits and missed connections R1R3R6R7. This problem seems particularly prevalent in certain countries like France and Italy R6.
Yango Yango users also experience significant problems with driver reliability, including drivers refusing to come to the pickup location, asking customers to cancel, or taking longer routes intentionally . Some drivers are reported to accept rides while already with another client, causing extended waits .
Pricing & Value edge: BoltR8R14R20R32
Bolt Bolt is often cited as being cheaper than Uber and offering fair prices R8R14R20R32. However, some users report issues with prices changing mid-trip, being overcharged, or drivers demanding higher fares than initially quoted . Discounts and promotions are sometimes not honored by drivers .
Yango Yango is generally seen as affordable, but users frequently complain about high prices during peak hours and inconsistent fare calculations . There are also reports of the app showing different fares to customers and drivers, leading to disputes .
Driver Professionalism & Safety edge: BoltR2R14R50R53
Bolt Bolt drivers receive mixed reviews; some are praised for being friendly, professional, and having quality vehicles R2R14R50R53. However, many users report rude, impatient, or aggressive drivers R5. There are also serious concerns about safety, including drivers taking unsafe routes or bikes cutting power unexpectedly R7.
Yango Yango faces widespread criticism regarding driver professionalism and safety. Many users describe drivers as rude, unprofessional, impolite, and aggressive . There are also accusations of reckless driving and a lack of safety filters for drivers .
App Functionality & Ease of Use edge: BoltR29R56R1R27
Bolt Bolt's app is generally considered easy to use and similar to Uber R29R56. However, users report issues with inaccurate estimated wait times R1, map inaccuracies leading to extra charges R27, and problems with scheduled rides being canceled without notification R13. Some international cards may not work .
Yango Yango's app has significant functionality issues. Users report problems with location accuracy , inability to add tips , and a broken verification process for international numbers . The app also has issues with its deli part and tracking orders . Some users cannot even create an account or get the map to show their correct location .
Customer Support tieR5R12R22R35
Bolt Bolt's customer support is widely criticized as being unhelpful, slow, and unresponsive R5R12R22R35. Users report difficulty getting in touch with support, issues with refunds being credited to 'Bolt Balance' instead of bank cards, and a lack of resolution for complaints R22.
Yango Yango's customer service is also described as awful and scammy, with representatives giving conflicting information about refunds . Users report that Yango doesn't take accountability for rude drivers and dismisses claims of theft or abuse .
Pick Bolt if

You are traveling in Europe or other regions where Bolt has established service and prioritize potentially lower fares over perfect reliability R8R29R32. You are willing to tolerate occasional driver cancellations and potentially slow customer support R3R6R12.

Pick Yango if

You are in a region where Yango is the primary or only ride-sharing option, and you prioritize potentially cleaner vehicles despite longer wait times and driver issues .

Evidence note: Both apps have a high volume of recent negative reviews, particularly concerning driver behavior, cancellations, and customer support, despite their high lifetime ratings. The free-to-download model for both means many users are likely experiencing friction related to service quality rather than specific paid features.

Frequently asked

Is Bolt reliable for scheduled rides?
No, Bolt is not reliable for scheduled rides, as users report last-minute cancellations without notification, leading to missed appointments like trains R13.
Does Yango accept credit card payments?
Some Yango users report that the app does not accept credit cards, which can be unhelpful for passengers R69.
Are Bolt's prices always cheaper than Uber?
Bolt is often reported to be cheaper than Uber in many locations, with users citing savings and fair prices R8R14R32R53. However, some users experience price changes, overcharges, or drivers not honoring discounted rates .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Bolt 2/5 · US Good app, but some functionality needs fixing in their algorithm: Bolt has good drivers and the service is nice, but the app says “2 minutes” for a ride, you order, and then it can’t find drivers for 10 minutes and then finally finds you one that is 15 minutes away. Idk why. They used to be somewhat accurate? But the estimated wait times need to be updated
  2. [R3] Bolt 3/5 · US Drivers cancel too much: Drivers cancel too much. Need better incentives
  3. [R6] Bolt 3/5 · US Not as reliable as UBER in USA: This app works well in Spain but not so well in Italy and France. It takes a longer time to secure a driver than in UBER USA and very often driver cancels in the middle of the trip, sometimes it takes three driver attempts to secure one ride (specially in Paris).
  4. [R7] Bolt 1/5 · US The app allowed a driver to waste an hour of my time while I was waiting with my child.: I had a terrible and unsafe experience with Bolt app. I ordered a car and the driver kept saying he was coming, but he was driving in a completely different direction for almost an hour. I was waiting outside with a small child and had no real help from Bolt. This appears to be a known cancellation abuse probl
  5. [R8] Bolt 5/5 · US Convenient Travel: It has made travel throughout Europe very easy and convenient and it is cheaper than Uber.
  6. [R14] Bolt 5/5 · US Better than Uber: Much better than Uber, save money, more experienced drivers and luxury.
  7. [R20] Bolt 5/5 · US Conviene: Fair price with nice service
  8. [R32] Bolt 5/5 · US Excellent most affordable ride share: Great cars better prices!
  9. [R2] Bolt 5/5 · US Best of Lisboa: The drivers and quality of the vehicles are perfect! Keep up the good work Team Bolt!!!⭐️⭐️⭐️⭐️⭐️
  10. [R50] Bolt 5/5 · US Amazing service: I feel very happy and satisfied with the service provided by Bolt platform, I have never had any problem with them and the drivers very professional at the service
  11. [R53] Bolt 5/5 · US Perfect: I love this app. Driver are friendly, fast, and the cost is much less than Uber
  12. [R29] Bolt 5/5 · US Convenient: Was both necessary and convenient for our trip to Lisbon as wife recently injured her foot and was wearing a boot. The city is lovely but not made for those who have trouble walking. If you can use the Uber app you can use the Bolt app. Same basic functionality.
  13. [R56] Bolt 5/5 · US Easy to use and you get multiple fare prices to choose from: Easy to use and you get multiple fare prices to choose from
  14. [R27] Bolt 3/5 · US Maps aren’t accurate: I copied the exact location/ address from the map 3 times, and so did my Bolt driver, yet it isn’t showing the true location on the map, and I’m being charged 200 baht extra for this inconvenience! Please use google maps!!
  15. [R5] Bolt 4/5 · US Tres mauvais service: Les courses semblent pas chers mais les drivers ne sont pas sérieux. Ils se garent loin pour gagner du temps , démarrent la course tardivement volontairement pour charger un supplément d’attente. Mais bon quand on tombe sur quelqu’un qui sait un peu conduire on a déjà de la chance. Le service client est inexistante c’est une IA qui tourne en boucle
  16. [R12] Bolt 3/5 · US App works great. Horrible support: App is great and like others said mostly cheaper than uber. But when anything goes wrong, support totally sucks. They make 0 attempt to listen to complaint.
  17. [R22] Bolt 1/5 · US No support for fraud: The primary reason for 1 star is not that I got scammed by a driver (see below), but that there is no way to get in touch with customer service through the app, and my email has not been answered after a week. Arrived at Porto airport and requested a ride. Driver told me that traffic at the airport was backed up, and if I walked 100m to the gas station it would save me 30 m
  18. [R35] Bolt 5/5 · US They fixed it: After an extended back and forth with customer service, they finally did the right thing and refunded the money.
  19. [R13] Bolt 1/5 · US Don’t trust them: Booked a scheduled ride to a station. Bolt cancelled last-minute with no time to recover, and no app notification. We missed our train. Support apologized but offered nothing. Don’t trust scheduled rides here for anything time-sensitive.
  20. [R69] Yango 3/5 · US Yango ride: It doesn’t accept credit card. That’s not helpful for passengers

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store