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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

GoPass vs Mobile Passport Control

GoPass 4.8★ · Free to download 55
Winner Mobile Passport Control
Mobile Passport Control 4.9★ · Free to download 70

Mobile Passport Control is the better choice for international travelers seeking to expedite customs, despite some inconsistencies, while GoPass struggles with reliability and user-friendliness for public transit.

Full reviews: GoPass · Mobile Passport Control

Mobile Passport Control (MPC) offers a generally positive experience for speeding up US entry, though its effectiveness is highly dependent on airport staffing and implementation. GoPass, a public transit app, is praised for convenience in ticket purchasing but receives significant criticism for unreliable route planning, payment issues, and inconsistent service.

Head to head

Features tieR6R8R11R15
GoPass GoPass allows users to purchase fares and track rides, with some appreciating the convenience for monthly passes and airport runs R8R11. However, users desire better route generation with multiple options, more intuitive trip planning, and the ability to see upcoming schedules on the home page R6. There are also requests for weekly/bi-weekly tickets and student passes R15.
Mobile Passport Control Mobile Passport Control's primary feature is to expedite US customs entry by allowing users to submit passport and declaration information in advance . Users praise it for making the process faster and easier, akin to Global Entry for families . However, some wish it would save traveler data between trips to avoid re-entering passport information R81R113.
Ease of Use edge: Mobile Passport ControlR4R5R8R9
GoPass Many GoPass users find the app quick, easy, and user-friendly for buying tickets R5R8. However, a significant number find it complicated, not easy to understand, especially for visitors or when planning routes . Issues with Apple Pay and manual card input are also reported R4R9.
Mobile Passport Control Mobile Passport Control is frequently described as easy to use, simple, intuitive, and seamless for completing declarations . Some users, however, find it confusing, complicated, or report issues like not being able to delete unsubmitted forms .
Reliability tieR1R3R7R13
GoPass GoPass suffers from significant reliability issues. Users report incorrect stop information, unannounced cancellations, and unreliable ride-share pickup times R1R7R13. The app is also prone to glitches, crashes, and issues with payment processing, sometimes charging users without providing tickets R3R34. Route information is often unreliable or doesn't load R52.
Mobile Passport Control Mobile Passport Control's reliability is inconsistent, largely due to airport implementation. Many users report that MPC lanes are frequently closed or unstaffed, making the app useless at major airports like LAX, DFW, JFK, EWR, and CLT R61R70. Some experience the app hanging or officers not having their submitted information R69.
Price/Value edge: Mobile Passport ControlR8R12R34R53
GoPass GoPass is free to download and allows users to purchase various passes, including day passes and monthly passes R8R12. Some users express frustration over the lack of a 3-hour pass option, forcing them to buy a more expensive day pass R12. The app's unreliability and glitches lead some to feel their money is wasted or even stolen R34R53.
Mobile Passport Control Mobile Passport Control is free to download and use, and its value comes from potentially saving time at customs . When it works, users find it invaluable for expediting entry . However, its frequent unavailability at airports means many users feel it's a waste of time and offers no value .
Support tieR2R3R34R69
GoPass GoPass reviews mention customer service in the context of transit staff, with some praising conductors R2. However, there are no direct reviews about in-app customer support or resolution of technical issues like payment problems or app bugs, leading users to feel frustrated when issues arise R3R34.
Mobile Passport Control Mobile Passport Control reviews do not directly mention in-app customer support. Issues are typically related to airport personnel or system functionality R69R70. Users report officers being unhelpful or belligerent when the MPC system isn't working .
Pick GoPass if

you primarily need a convenient way to purchase DART/TRE tickets and are familiar with the transit system, and are willing to manually input payment details if Apple Pay fails R5R8.

Pick Mobile Passport Control if

you frequently travel internationally and want a chance to expedite your entry into the US, understanding that its effectiveness depends on airport staffing and availability .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The negative reviews for both apps largely stem from functional issues and external dependencies (transit reliability for GoPass, airport staffing for Mobile Passport Control).

Frequently asked

Does GoPass reliably track transit vehicles?
GoPass's reliability for tracking transit vehicles is inconsistent; some users report incorrect stop information and misleading bus trackers, especially when buses lack real-time tracking R1R28R52.
Can I use Apple Pay with GoPass?
While GoPass supports Apple Pay, many users report issues with it, often requiring them to manually input their card information for payments to be accepted R4R9.
Is Mobile Passport Control available at all US airports?
Mobile Passport Control is intended for use at various US airports, but its actual availability and effectiveness depend on whether specific airports have staffed MPC lanes, which are frequently reported as closed or non-existent R61R70R75R76.
Does Mobile Passport Control save my passport information for future trips?
Some users report that Mobile Passport Control does not seem to save data from one trip to another, requiring them to re-enter passport information each time they travel R81R113.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] GoPass 3/5 · US Better Route Generation: Purchasing fares and tracking are simple and easy to do, but planning trips leaves a lot on the table. Allowing multiple routes to be shown at one time might help with riders optimizing their route selection with transfers. Maybe allowing users to use a more piece-wise planning function where users select routes to add to their trip would and where to pick up and get off w
  2. [R8] GoPass 5/5 · US Nice and easy: This app is very fast, helpful when you need a month pass and very easy to use.
  3. [R11] GoPass 5/5 · US Pass: I love this app it is very convenient
  4. [R15] GoPass 3/5 · US No student passes on the app: No student passes on the app
  5. [R4] GoPass 2/5 · US Apple Pay: This app does not work well with Apple Pay. Tried multiple times and wouldn’t accept the payment until I input my card information in manually.
  6. [R5] GoPass 5/5 · US Quick and easy: Load a card to pay with, and this is easy peezy. But the trains need to show up on time. And customer service and safety is priority! Keep the DART at Dallas College North Lake & Irving/Las Colinas stops. Keep it safe. And thank you.
  7. [R9] GoPass 3/5 · US Payment Method/Apple Pay Problem: I am no longer able to use Apple Pay or delete payment methods, very inconvenient. I can use the same card that the Apple Pay option doesn’t allow me to if I manually input it through the add a card option.
  8. [R1] GoPass 2/5 · US Not reliable: told me the incorrect stop twice in a row. i even tried to wave down the driver but they did not care
  9. [R3] GoPass 3/5 · US Newest Version is NOT working for my iPad.: It keeps saying Invalid App Version, even though I deleted the app & reinstalled it. Please, fix this, because I need this app & have no other way to purchase tickets.
  10. [R7] GoPass 1/5 · US Ride share pickup/ drop off time terrible: Ride share is terrible! You never know how many stops/riders there are before your ride. Had to pick up 2 other riders for 20 min before I could get to my 7 min travel time destination
  11. [R13] GoPass 1/5 · US Unreliable: its works to a point but even with uber and lyft agreements turned on its unreliable you don’t know when your gonna get anywhere you could get a ride and be waiting anywhere from 5 minutes to 1 hr 30 don’t count on this app if you need to be anywhere important more than likely you’ll be late
  12. [R12] GoPass 3/5 · US Day pass vs 3hr: Not cool that the only option is for a $6 day pass vs hunting for a $3 3 hr pass - which I need to just get downtown.
  13. [R34] GoPass 1/5 · US NOT LEGIT APP THE STEAL 💵: I had purchased 1 go pass and then they charge my card but don’t give me the ticket so I tried again and over till I gave up looked at my bank statement and they charged me over 10 times and didn’t give me one ticket . If I’m not compensated for my time wasted my money lost my by an issue because of your app I will be taking the entire company to small claims and I will
  14. [R53] GoPass 5/5 · US Expensive: Glitches or automatically adds fares and it isn’t a helpful introduction to online tickets.
  15. [R2] GoPass 5/5 · US TRE: The TRE conductors are the best! Freddy, Melissa, Dylan, Hunter, Devon, Clayton and Sal.. These people are professional, very nice and I wouldn’t ride without them. They valuable employees!
  16. [R69] Mobile Passport Control 3/5 · GB Normally very good but…: Arrived at JFK T4 last night. Did all the right things on getting off our flight from London. Hit submit but the app seemed to hang. I had a good 5 G signal so it wasn’t a connectivity issue. Eventually the app said to join the MPC queue but when we got to the desk the officer had no indication of our recent action with the app. Odd.
  17. [R28] GoPass 2/5 · US The app is a hit and miss: I really depend on the app to make it to work on time and sometimes it’s good but when the bus doesn’t have a tracker, it can be misleading, especially for the #22 bus route. Sometimes they come early and they see you running but keep going. Really need a tracker on all Busses especially when the weather isn’t perfect.
  18. [R52] GoPass 1/5 · US Route info is unreliable: Don’t trust it. Doesn’t load and times are off. Use google.
  19. [R61] Mobile Passport Control 1/5 · US No MPC line at LAX WTF!: No MPC line at LAX WTF!
  20. [R70] Mobile Passport Control 1/5 · US Great idea, poor execution: At Hartsfield-Jackson currently on a Tuesday afternoon at 2 pm and they tell me it is closed. So now I’m forced to wait in a long line after traveling 12 plus hours back to the states. What a waste of my time.
  21. [R75] Mobile Passport Control 3/5 · GB Misleading: Took the app based on it being available at LA Vegas Harry Reid airport. Got here and it’s not available, airport doesn’t have the system in place. Not life changing but just poor admin. Apart from that easy to set up
  22. [R76] Mobile Passport Control 1/5 · US Mobile passport lane closed: The mobile passport lane was closed. What’s the point of downloading the app if you’re not going to be of use in a major airport like DFW
  23. [R81] Mobile Passport Control 3/5 · GB Is a good start: It would be great to be able to save a traveller and then log straight in not having to re enter passport information etc each time. Otherwise a good app.
  24. [R113] Mobile Passport Control 2/5 · US App adds us each time we travel: It doesn’t seem to save data from one trip to another, each time it asks for passports again and again.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store