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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Shaw’s Deals & Delivery vs Uber Eats

Shaw’s Deals & Delivery 4.8★ · Free to download 55
Winner Uber Eats
Uber Eats 4.8★ · Free to download 70

Uber Eats is the better choice for general food delivery due to its broader service and generally positive delivery experience, despite issues with pricing and customer support, while Shaw's Deals & Delivery is suitable for grocery shopping at Shaw's, but suffers from significant app functionality and coupon redemption problems.

Full reviews: Shaw’s Deals & Delivery · Uber Eats

Uber Eats offers a wide selection of restaurants and generally fast delivery, though users frequently complain about high fees and inconsistent customer support. Shaw's Deals & Delivery provides grocery deals and delivery, but is plagued by app crashes, coupon issues, and inventory problems.

Head to head

Features & Selection edge: Uber EatsR5R6R9R15
Shaw’s Deals & Delivery Shaw's Deals & Delivery focuses on grocery shopping, offering digital coupons, healthy points, and delivery/pickup options R5. However, users report issues with finding specific items, limited inventory for sale items, and a lack of real-time chat with shoppers R6R9R15. Some users also dislike the digital coupon system, preferring automatic discounts R24.
Uber Eats Uber Eats provides a vast selection of restaurants and food delivery options . Users appreciate the deals and promotions available . However, some users note a lack of useful promotions recently and issues with modifying bundled deals or finding allergen information .
Ease of Use edge: Uber EatsR1R4R10R11
Shaw’s Deals & Delivery The Shaw's app is described as confusing by some users, with difficulties in navigating, clipping coupons, and scanning items R1R13. Many recent reviews highlight severe functionality issues, including app crashes, inability to sign in or register, and search problems R4R11. Location requests are also a frequent annoyance R10.
Uber Eats Uber Eats is generally praised for its ease of ordering and convenience . However, some users experience checkout glitches, difficulty finding apartments for delivery, and issues with the app not reflecting order status .
Reliability & Accuracy tieR3R6R8R13
Shaw’s Deals & Delivery Shaw's users report frequent issues with missing or incorrect items in online orders, receiving rotten produce, and coupons not applying correctly R3R13R28R53. Inventory shortages for sale items are also a common complaint R6. Some users praise the freshness of items and the helpfulness of store employees R8.
Uber Eats Uber Eats faces significant reliability issues, with many users reporting orders not arriving, items missing, or incorrect orders R73R88. Drivers are sometimes accused of stealing food or delivering to the wrong address R88. Some positive reviews highlight fast and accurate delivery .
Price & Value tieR7R12R14R24
Shaw’s Deals & Delivery Many Shaw's users complain about high prices and frequent overcharging R7R12R14. While the app offers deals and savings, some feel these are not substantial enough or are difficult to access . Some users suggest that prices should be lower without the need for digital coupons R24.
Uber Eats Uber Eats is widely criticized for its high prices, excessive fees, and expensive delivery costs, even with a membership like Uber One R67R75R87R94. Users feel that the benefits of Uber One do not justify the cost . Some users do find good deals and promotions .
Customer Support edge: Shaw’s Deals & DeliveryR2R3R8R13
Shaw’s Deals & Delivery Shaw's customer support receives mixed reviews. Some users report positive experiences with store staff and management resolving issues quickly R2R8. However, others struggle to get support for app issues or incorrect orders, with online refund forms not functioning and staff making excuses for coupon failures R3R13R28.
Uber Eats Uber Eats customer support is a major pain point, with numerous complaints about unhelpful, unresponsive, or non-existent human support R61R73R82. Users report difficulty getting full refunds for missing items or stolen food, often encountering automated responses R73R88.
Pick Shaw’s Deals & Delivery if

you primarily shop at Shaw's and value in-store customer service for resolving issues, or if you can tolerate frequent app glitches and coupon redemption challenges R2.

Pick Uber Eats if

you need a wide variety of restaurant options for delivery and are willing to pay higher fees for convenience, as long as you don't frequently encounter order issues that require customer support .

Evidence note: Reviews for Shaw's Deals & Delivery are heavily skewed towards recent negative experiences regarding app functionality and coupon issues, which may impact its lifetime rating. Uber Eats reviews show a consistent pattern of high prices and poor customer support, despite many positive experiences with delivery speed and convenience.

Frequently asked

Is Shaw's Deals & Delivery reliable for coupons?
No, many users report that coupons frequently fail to apply correctly due to minor product differences or app glitches, leading to frustration and time spent with staff to rectify issues R1R13R53.
Is Uber Eats expensive?
Yes, Uber Eats is frequently criticized for high prices, excessive fees, and expensive delivery costs, even with an Uber One membership R67R75R87R94.
Does Shaw's Deals & Delivery have good customer support?
Shaw's has mixed customer support, with some users praising helpful in-store staff and management R2, but others struggling with non-functional online refund forms and staff making excuses for app issues R3R13R28.
How is Uber Eats customer service?
Uber Eats customer service is widely reported as unhelpful and difficult to reach, with many users encountering automated responses and failing to get full refunds for missing items or stolen orders R61R73R82R88.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Shaw’s Deals & Delivery 5/5 · US Love Healthy points: I love this shaws app much more especially this healthy points. It makes me being more active and shop healthy foods often. Thanks a lot for this option.
  2. [R6] Shaw’s Deals & Delivery 3/5 · US Stock up sale items please: Please have enough sale items in stock for customers. I have experience sales item ran out on Sundays. (providing Sunday is the 3rd day of the sales, sales start on Fridays.) Management could offer substitution for sale items instead of issuing rain checks which only good for 30 days but sale items aren’t back in stock yet sometimes. (Maybe think about no expiration on
  3. [R9] Shaw’s Deals & Delivery 3/5 · US Awful: Half the products are not available or something went wrong or contact us. Terrible app
  4. [R15] Shaw’s Deals & Delivery 3/5 · US Needs ability to chat with shopper: There needs to be the ability to chat with the shopper at all times, not just when an item is out of stock or substituted.
  5. [R1] Shaw’s Deals & Delivery 1/5 · US Terrible: Everytime i try to use this app instore to “clip coupons” i end up feeling like an absolute idiot as the clerk attempts and fails to assist me. I will once again be deleting this useless app. Probably wont go to shaws for a while. Thankfully the people behind me in line expressed the exact same complaint when I apologized for holding up the lind.
  6. [R4] Shaw’s Deals & Delivery 1/5 · US Junk app: Absolutely the worst grocery experience I’ve ever encountered. Can’t get anywhere in the app. Try to go in as guest, brings me to location. Give it a location and it brings me back to login. Continue as guest and repeat. Somebody was sleeping creating this app and there was no QA. useless.
  7. [R10] Shaw’s Deals & Delivery 1/5 · US Constant location requests: For some reason, this app has to ask you for your location every single time you open it even though you have already specified your store and where you want to order from in your account, they still need your location undoubtably to sell your location data to other people
  8. [R11] Shaw’s Deals & Delivery 4/5 · US Search partially broken: This is a helpful app, but search has not been functioning normally. More than half of my searches go to the “thinking” screen, and never produce results. The only way out is to force-quit the app. Also, when typing in the search bar no suggested results appear. This is happening on both WiFi and cell connections.
  9. [R3] Shaw’s Deals & Delivery 3/5 · US Online orders are going wrong: I got all support and it went to the app, but no support page. I have been using there app to shop since 2021 and I have never had an issue with any of those orders. Now, I have had 2 issues. A few weeks ago, items were missing and I had someone else’s items. Today, I got all my items, but received someone else’s order too! I have a small fridge and cannot fit a
  10. [R8] Shaw’s Deals & Delivery 5/5 · US Made my day when I wasn’t feeling well: Everything is always fresh and the employees are so very kind and courteous helping to get my bags in the car and there were only a few items that were unavailable. When you’re not feeling well shopping this way is a godsend.
  11. [R13] Shaw’s Deals & Delivery 2/5 · US Coupon failed: This has happened many times before. Coupons often don't work because of minor differences in the product description, and sometimes they don't work even when the descriptions are exactly the same. The most frustrating part is the amount of time you have to spend dealing with the issue. Their staff often make excuses and then ask whether you still want to proceed with the purchase.
  12. [R7] Shaw’s Deals & Delivery 1/5 · US Prices: Your prices are outrageous on a lot of things, I only shop here when I have too since Walmart has everything you have without crazy fluctuating prices on items. Soon enough I’ll just stop coming to dues and do all my shopping at Walmart
  13. [R12] Shaw’s Deals & Delivery 3/5 · US Prices: Many times I am overcharged. It’s frustrating.
  14. [R14] Shaw’s Deals & Delivery 5/5 · US High prices!!: If you look at how much money I spent in years past at Shaws you will see that the money I spent more recently is far less! Your prices are too high. Just thought I’d let you know.!!
  15. [R24] Shaw’s Deals & Delivery 3/5 · US Digital savings: Don’t like digital saving.. it should be a sale for everyone w/o having to use digital… so ridiculous! You’re the only store to do this!! Be more like Dave’s Mar
  16. [R2] Shaw’s Deals & Delivery 5/5 · US Pharmacy amazing: My dr had to talk to Jerry about my meds and getting them in from a different pharmacy because it’s a harder med to find. Jerry has gone above and beyond. And she said Jerry is the best pharmacist she’s had the pleasure of dealing with. Keep up the good work.
  17. [R53] Shaw’s Deals & Delivery 1/5 · US Misleading “Discounts”: Please check your receipts after check out. Even after diligently “clipping” coupons in the app and carefully selecting items in-store, my family and I are frequently not given the supposed discounts offered in the app, and frequently have to ask for a refund before we leave the store (if customer service is open). Employees do their best to rectify the situation, but this
  18. [R67] Uber Eats 1/5 · US Too expensive: Fees are way too high even with uber one
  19. [R75] Uber Eats 3/5 · GB Price: Too expensive for food.
  20. [R87] Uber Eats 3/5 · GB Food ordering: The ordering process is great the costs are horrendous £5.79 And £2.81 It’s almost 30% of total cost and then you ask me if I want to tip the driver I will now look at other options for delivery
  21. [R94] Uber Eats 1/5 · US Terrible: An overpriced con
  22. [R28] Shaw’s Deals & Delivery 2/5 · US Very Frustrating: After struggling to submit the Online Order, I went to the Shaw’s store for pickup. The Check In process was also difficult to navigate but I did finally manage to receive the order. When I got home I found that I was given rotten, inedible produce. Now, the Online Refund Form is not functioning. This App is more problematic than it’s worth.
  23. [R61] Uber Eats 1/5 · US Horrible Customer Support: Jaylord on Customer Support was extremely unhelpful and led me to waiting over an hour for a order that was never going to arrive because Uber Eats cannot confirm what delivery places are not able to send their own delivery drivers. Unfortunately because of Jaylord and his customer service I will be uninstall and removing my membership, a waste of time when it’s just bet
  24. [R73] Uber Eats 1/5 · US Unreliable: So many times they said that the order arrived and it never did. There’s no ability to call the delivery person to check and see. All they do is offer a refund and it’s not always for the full amount. There’s no customer support to contact at times like these. They either purposefully rob you or they just turn a blind eye when someone else does.
  25. [R82] Uber Eats 1/5 · US Unhelpful: Uber Eats customer service is absolutely unhelpful and understanding and not there for customers
  26. [R88] Uber Eats 1/5 · US SCAM!: Multiple times I have been scammed by drivers stealing food or taking so long as to deliver a puddle or mush instead of anything edible. Customer service consists of a robot telling you it can’t give you a refund. Worst experience I’ve ever had. Gave it too many chances and have no canceled my membership for good. BEWARE!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store