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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Arrowhead Mobile Banking vs ICCU Mobile Banking

Arrowhead Mobile Banking 4.9★ · Free to download 65
Winner Arrowhead Mobile Banking
ICCU Mobile Banking 4.9★ · Free to download 60

Arrowhead Mobile Banking has a slight edge due to better reported reliability for core banking functions and Zelle, despite both apps facing significant technical issues.

Full reviews: Arrowhead Mobile Banking · ICCU Mobile Banking

Both Arrowhead Mobile Banking and ICCU Mobile Banking are free apps with high lifetime ratings, but recent reviews highlight significant reliability and usability issues for both. Arrowhead users praise its ease of use for basic tasks and transfers, while ICCU users appreciate its customer service and ability to manage various accounts.

Head to head

Features edge: Arrowhead Mobile BankingR2R3R6R11
Arrowhead Mobile Banking Arrowhead users find the app generally easy to navigate for basic banking tasks like transfers and checking expenses R2R11. However, many users report significant difficulties with Zelle, including it being a 'maze,' not working, or having issues sending money more than once R6R22R29R33. Mobile deposit also causes frequent problems, with checks being denied even in perfect lighting R13R15. Users also desire features like a dark theme R3 and easier switching between multiple accounts .
ICCU Mobile Banking ICCU users appreciate the ability to see accounts and transfer money quickly, and some find it easy to link external banks . However, a major complaint is the lack of a Zelle feature . Users also report issues with mobile deposit getting worse with updates R73 and difficulties linking with PLAID services . Some users want the ability to change transaction categories on the spot and easier ways to open new accounts within the app .
Ease of Use tieR2R4R5R9
Arrowhead Mobile Banking Many Arrowhead users describe the app as easy to navigate and use for basic functions R2R11. However, others find the UI cluttered and annoying, with a chat bubble often in the way R5R9. Frequent login issues, such as having to re-enter passwords and re-authorize Face ID, are a major frustration R4R5R10R18.
ICCU Mobile Banking ICCU users find the app helpful and easy to navigate for checking credit and accounts . Some praise its intuitive design and ease of linking external banks . However, many users report constant login issues, requiring frequent re-verification by text or email . The app is also described as slow and having a difficult captcha verification process .
Reliability edge: Arrowhead Mobile BankingR1R4R5R7
Arrowhead Mobile Banking Arrowhead users frequently report the app is 'broken again,' with authentication errors, crashes, and system not responding messages R1R4R7. It is often slow and glitchy R5R10. Notifications for deposits are not always received until the app is opened . The app also undergoes maintenance, sometimes at inconvenient times .
ICCU Mobile Banking ICCU users also experience frequent glitches and the app not working . Users report the app being very slow and having scheduled maintenance on inconvenient days like Sundays or holidays . Notifications are often delayed by several days . Some users cannot access their accounts at all, with the app saying 'system not responding' .
Price/Value edge: ICCU Mobile BankingR8R26R37R43
Arrowhead Mobile Banking Arrowhead Mobile Banking is free to download. Users generally express satisfaction with the overall banking services and the app's convenience R8R26R37R43.
ICCU Mobile Banking ICCU Mobile Banking is free to download. Users are very grateful for ICCU, highlighting that they don't 'nickel and dime' them like other places . Many praise the bank's honesty, helpfulness, and support towards financial stability . However, some users report being charged overdraft fees due to deposit issues and general fees .
Support edge: ICCU Mobile BankingR10R13R21R31
Arrowhead Mobile Banking Arrowhead users appreciate the support received when calling or visiting in person R13. However, some report having to call customer service frequently to reset passwords due to app issues R21R31. The in-app chat feature is sometimes hard to find or doesn't allow seamless return to the conversation R10.
ICCU Mobile Banking ICCU users consistently praise the excellent customer service, friendly staff, and helpful support received in person and over the phone . Some users even rely on calling customer service because the app is so unreliable . However, some report that customer representatives couldn't explain why certain features, like linking accounts, weren't working .
Pick Arrowhead Mobile Banking if

Pick Arrowhead Mobile Banking if you prioritize a generally easy-to-use interface for basic banking tasks and transfers, and if Zelle functionality, despite its reported issues, is a necessary feature for you R2R11.

Pick ICCU Mobile Banking if

Pick ICCU Mobile Banking if you value excellent customer service and in-person support, and if you need an app that can help manage various accounts and link external banks, even if it lacks Zelle and has frequent reliability issues .

Evidence note: Both apps have high lifetime ratings but a significant number of recent reviews highlight severe reliability and usability issues, suggesting a decline in recent performance. The evidence for both apps is strong, with many users reporting similar frustrations.

Frequently asked

Do these apps support Zelle?
Arrowhead Mobile Banking supports Zelle, but many users report it is difficult to use, glitchy, or doesn't work consistently R6R22R29R33. ICCU Mobile Banking users explicitly state that the app does not have a Zelle feature .
Are there frequent login problems with these apps?
Yes, both apps have frequent login problems; Arrowhead users report being repeatedly prompted to sign in, issues with Face ID, and having to re-enter credentials R4R5R10R18, while ICCU users experience constant re-verification by text or email and difficulties with captcha .
How do mobile deposits perform on these apps?
Mobile deposits are problematic for both apps; Arrowhead users struggle with checks being denied even with perfect lighting, taking a long time to process R13R15, and ICCU users report the feature getting slower and worse with updates, often showing programming errors R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Arrowhead Mobile Banking 5/5 · US Easy to Navigate: This mobile banking is great and very easy to use. Transfers are instantly completed when initiated. Like it a lot.
  2. [R3] Arrowhead Mobile Banking 3/5 · US Dark theme: maybe a dark theme would be cool to have? for the ones that have sensitive eyes!
  3. [R6] Arrowhead Mobile Banking 3/5 · US App: Love the App but for using Zelle is like a maze and harder to use. I get it playing safe but it’s almost impossible to use Zelle on here.
  4. [R11] Arrowhead Mobile Banking 5/5 · US My opinion: Easy to navigate.
  5. [R4] Arrowhead Mobile Banking 1/5 · US Terrible app: The app frequently crashes during use, often without warning. In addition, I am repeatedly prompted to sign in multiple times within a single session, even though Face ID is enabled on my device. This defeats the purpose of having biometric authentication and significantly disrupts the user experience. These issues have made it difficult to reliably access my account and complete bas
  6. [R5] Arrowhead Mobile Banking 4/5 · US This app is SLOW & SUCKS: Cluttered, bad UI design, annoying to use. Remember is bad and can’t use saved face or fingerprint. Tired of typing my password every, single. time. Took forever to find it in setting. Ask once and that’s it. Chat bubble is always in the way, needs a way to hide it too. Locations page to find ATMs sucks too. Only shows sketchy places and have to resort to my map app. Like
  7. [R9] Arrowhead Mobile Banking 3/5 · US Good app can be improved: UI could be more user friendly
  8. [R1] Arrowhead Mobile Banking 1/5 · US Broken again!!!: App is broken again! Authentication error! Tried a wrong password, that gives a bad credentials error, so that’s not the issue. They need to hire whoever develops Navy Federal’s app, it Always works
  9. [R7] Arrowhead Mobile Banking 1/5 · US The app is horrible: The app is always having issues connecting, gives a “authentication needed” message but doesn’t allow you to do anything to resolve it, then you get a “system is not responding, try again later” message and you can’t view your balance or anything making it completely useless. I hate this app and wish Arrowhead would fix it. It sucks
  10. [R8] Arrowhead Mobile Banking 5/5 · US Thanks soooo much: I’d like to say that I really like your banking !!
  11. [R26] Arrowhead Mobile Banking 5/5 · US Amazing App: Never in my life have I ever trusted any bank. This bank and app better than the damn police, especially with notifications of warnings on scammers. I will die on this hill defending this damn bank
  12. [R37] Arrowhead Mobile Banking 5/5 · US Jermani Edmonds: Thank you so much for your services. I love everything you guys do. I will recommend your services to anyone Arrowhead credit union has been so good to me!
  13. [R43] Arrowhead Mobile Banking 5/5 · US Best credit union: I love arrowhead best service ever
  14. [R10] Arrowhead Mobile Banking 1/5 · US Glitchy & SLOW!: Almost always encountering issues with this app. It is SO slow and glitchy! The “remember me” option often gets wiped and you have to manually enter member id & password again. Then authorize Face ID AGAIN. The chat feature is also hard to find as sometimes the bubble doesn’t even appear. If you are in the middle of being helped in a chat and have to navigate to another part of th
  15. [R13] Arrowhead Mobile Banking 2/5 · US Mobile deposit: I have had more problems than not with the mobile deposit. It did not use to be as sensitive as it seems to be now? Took me 20 min to deposit one check tonight because it continued to deny my image of the back after I managed to get the front excepted. Not sure if it’s just me or if you have had other complaints? Thank you for being awesome though when I come In or call in with an
  16. [R21] Arrowhead Mobile Banking 3/5 · US Password resets: I got logged out and wasn’t able to log in. Every time I try to reset my password it never lets me. It tells me it can’t find my account after I input my security questions correctly and locks me out when it shouldn’t be this difficult. I always have to call and give the same answers just to reset my password it’s ridiculous!
  17. [R31] Arrowhead Mobile Banking 1/5 · US I hate this app: I hate this app with a passion, when im logged in i like it; but it logs me out every month and my login doesnt work anytime afterwards so u have to spend an hour on the phone trying to figure it out
  18. [R22] Arrowhead Mobile Banking 2/5 · US Zelle hasnt worked in a month!: I have deleted the app, reaet my phone, Zelle just stopped working I just get an error message every time I try to use it. There's not even an option for Zelle on the website when I try from my laptop. Super random
  19. [R29] Arrowhead Mobile Banking 5/5 · US Mobile Banking Review: Love this app. The only thing I wish would be easier is Zelle. Takes a while to add someone and sometimes doesn’t let me Zelle certain people. Don’t know why that is
  20. [R33] Arrowhead Mobile Banking 3/5 · US Zelle doesn’t work properly: I love everything else about the app, but when I want to send money to someone through Zelle, I can do it only once. After that I put in their information in to send money, it says that that contact already exists and to select new information. But it doesn’t even show me that their information is in my app. So I have no way of sending them money more than once unless
  21. [R18] Arrowhead Mobile Banking 3/5 · US Keeps logging me out: The app is excellent to use but as of a month ago I keep having this issue even though in my settings the password is memorized. Hopefully a fix to this can come soon.
  22. [R15] Arrowhead Mobile Banking 3/5 · US I want to rate higher: I am still having so many issues with the mobile deposit all the changes have been amazing so far! But every time I gave to upload a mobile deposit I’m annoyed and frustrated because 8/10 times it doesn’t work even with perfect lighting. Oh well maybe one day it will work
  23. [R73] ICCU Mobile Banking 2/5 · US Mobile deposit getting worse every update.: I have been with ICCU for about 8 years and have had multiple loans and accounts with them. The mobile deposit feature was pretty good the first few years but as they “update“ the App it just gets slower and worse for the end user. Many times it has errors like resolve problem and the camera image is clear and on auto capture so it has to be progra

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store