Arrowhead Mobile Banking

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Easy to Navigate: This mobile banking is great and very easy to use. Transfers are instantly completed when initiated. Like it a lot.
2. [R4] 5/5 · US My opinion: Easy to navigate.
3. [R13] 5/5 · US Banking made easy: Great app. Easy to follow
4. [R15] 5/5 · US Love it: So easy to use
5. [R42] 5/5 · US Quick, Easy, Fast!: I really enjoy my Arrowhead mobile banking app because of its quick facial recognition, easy navigation, and my banking is done lickety split. I can transfer money, use mobile deposit to deposit checks, and Zelle which makes everything so convenient. I highly recommend this app.
6. [R25] 5/5 · US The mobile banking app: The App has been the most convenient way to use and maintain my banking account witch is convenient to deposit my checks instead of going into the bank ,I love this app .the only thing That’s lacking from Arrowhead Bank is not being able to Zelle big amounts of money to my landlord till there familiar with it other than that I love the app
7. [R250] 2/5 · US Great for viewing balances, but not much else: This app looks like it hasn’t been updates in a decade. The interface is extremely slow, mobile deposit is hit or miss, and it’s just not user friendly. Please update this app!!!
8. [R43] 4/5 · US Great customer support: I have to admit that the mobile app glitches occasionally; however, the phone and in branch support are excellent. Seeing their smiles when you walk through the door makes one feel at ease. No matter how long my issues take, they are always friendly and still professional.
9. [R46] 5/5 · US Customer Service: Arrowhead Credit Union’s customer services vary from live chat with with an arrowhead credit union employee to calling them, the employees are always very friendly and helpful and the app allows union members to see all their finances. Would definitely recommend.
10. [R47] 5/5 · US New member: Excellent customer service
11. [R51] 5/5 · US Mi experiencia con Arrowhead.: Todas las veces que he necesitado de los servicios del banco, he sido atendido con cortesía por personal atento y profesional. Tanto en las sucursales como por teléfono. Entonces estoy agradecido y contento de tener mi cuenta en Arrowhead.
12. [R11] 1/5 · US Broken again!!!: App is broken again! Authentication error! Tried a wrong password, that gives a bad credentials error, so that’s not the issue. They need to hire whoever develops Navy Federal’s app, it Always works
13. [R14] 1/5 · US Terrible app: The app frequently crashes during use, often without warning. In addition, I am repeatedly prompted to sign in multiple times within a single session, even though Face ID is enabled on my device. This defeats the purpose of having biometric authentication and significantly disrupts the user experience. These issues have made it difficult to reliably access my account and complete bas
14. [R16] 1/5 · US The app is horrible: The app is always having issues connecting, gives a “authentication needed” message but doesn’t allow you to do anything to resolve it, then you get a “system is not responding, try again later” message and you can’t view your balance or anything making it completely useless. I hate this app and wish Arrowhead would fix it. It sucks
15. [R41] 1/5 · US Glitchy & SLOW!: Almost always encountering issues with this app. It is SO slow and glitchy! The “remember me” option often gets wiped and you have to manually enter member id & password again. Then authorize Face ID AGAIN. The chat feature is also hard to find as sometimes the bubble doesn’t even appear. If you are in the middle of being helped in a chat and have to navigate to another part of th
16. [R2] 4/5 · US This app is SLOW & SUCKS: Cluttered, bad UI design, annoying to use. Remember is bad and can’t use saved face or fingerprint. Tired of typing my password every, single. time. Took forever to find it in setting. Ask once and that’s it. Chat bubble is always in the way, needs a way to hide it too. Locations page to find ATMs sucks too. Only shows sketchy places and have to resort to my map app. Like
17. [R151] 1/5 · US Horrible login: This app is terrible it constantly crashes and then forgets all of my sign-in settings -yes, I keep my apps up to date and I gave it permission to use biometrics on this phone through settings. - I have my banking apps set up with biometrics so I can automatically sign in with Face ID. The app allows us to set up biometrics but it barely works and then the “remember me” option is
18. [R12] 5/5 · US Mobile Banking Review: Love this app. The only thing I wish would be easier is Zelle. Takes a while to add someone and sometimes doesn’t let me Zelle certain people. Don’t know why that is
19. [R20] 3/5 · US App: Love the App but for using Zelle is like a maze and harder to use. I get it playing safe but it’s almost impossible to use Zelle on here.
20. [R26] 4/5 · US Good & Bad: Zelle kicks me out repeatedly and I have to start over. Annoying. Thx for the help-yourself routing, electronic & accounting info.
21. [R30] 5/5 · US Ram: The app is convenient and easy to use. The only issue I have is my camera doesn’t always pick up the QR codes. When I’m trying to purchase something by using Zelle.
22. [R52] 2/5 · US Mobile deposit: I have had more problems than not with the mobile deposit. It did not use to be as sensitive as it seems to be now? Took me 20 min to deposit one check tonight because it continued to deny my image of the back after I managed to get the front excepted. Not sure if it’s just me or if you have had other complaints? Thank you for being awesome though when I come In or call in with an
23. [R94] 3/5 · US I want to rate higher: I am still having so many issues with the mobile deposit all the changes have been amazing so far! But every time I gave to upload a mobile deposit I’m annoyed and frustrated because 8/10 times it doesn’t work even with perfect lighting. Oh well maybe one day it will work
24. [R210] 2/5 · US Too many issues: So I like the new app look. But I and some family have had issues. Last week my account balance was negative when it shouldn’t have been. I contacted arrowhead and was told that at night the balance will be wrong because the app hadn’t caught up to my transfer. However the transfer was in Green showing a deposit but the actual balance did not reflect it. Also at night I was not ab
25. [R247] 1/5 · US How is this not fixed yet?: I love ACU…been a member for 35+ years. How have they not resolved their online and app issues yet? I have had many conversations over the past two years and it’s always the same answer…they are working on it. And I just read through the comments and everyone has the same ongoing issues with mobile deposits, etc. Every time I have talked to tech support, and supervisors
26. [R111] 3/5 · US Glitches: Only problem with this app is how bad it glitched
27. [R120] 3/5 · US Logging me out: I don’t know why my app keeps crashing and logging me out. It’s frustrating. I’ve refreshed re downloaded and still keeps logging me out
28. [R24] 3/5 · US Good app can be improved: UI could be more user friendly
29. [R236] 1/5 · US Not loving the new APP: Just logged into the new app and it looks like all my payments will now be made through Apple Pay. So much extra. The old app worked great, this took days to update! Was not ready when it was promised, all the extra steps so not cool. Not user friendly at all… I’m NOT looking forward to the phone calls from grams because she can’t use this one… so upset! 😪 My mom is even st
30. [R102] 1/5 · US Make it easier to switch between accounts: You need to make it easier when I have joint accounts to switch between mine and someone else’s. I shouldn’t have to log out of mine and into the other account. I shouldn’t need to have multiple logins. Other banks don’t have this issue. It’s one log in for everything. FIX THIS!!!
31. [R110] 3/5 · US Good app could be better: It’s a good app, but it would be better if you could view multiple of your accounts without having to log out and in and out and in and out and in again. It’s a hassle just to check my joint account and my personal account.
32. [R220] 1/5 · US Not impressed: Since your not gonna let me add my other arrowhead accounts to the snap shot view you can at least allow me to log out so I can check the other accounts. The app currently won’t let me log into other accounts other then the first one I logged into.
33. [R8] 5/5 · US Overall satisfied: Overall I get what I need from the app. I wish it would make the deposits a different color like it used to do before.
34. [R170] 1/5 · US Stop changing things!: The app no longer shows your deposit amounts in green and withdrawal amounts in red. Super frustrating and confusing for elderly family members!!
35. [R189] 1/5 · US Worked until latest update: Deposits no longer show up in green any longer. Please fix Why has this taken so long to fix? Please send me the code base and I will fix it for you. Ever heard of Agile software development?
36. [R192] 3/5 · US Change the coloring again: The app needs to go back to when the new version was first released. It would show green for credits and red for withdrawals. Now everything is all black for both, hard to tell from the two
37. [R56] 2/5 · US App doesn't notify me about deposits: I've been with Arrowhead for about 15 years. This app is still problematic even after the overhaul. I don't get notifications about deposits etc. until i click on the app and open it. (Yes, I have notifications turned on for this feature) SUPER FRUSTRATING. I've uninstalled/ re-installed the app and still... Same issues.
38. [R211] 2/5 · US Update: With the new update it takes way longer to see new transactions and balances. I’ve counted up to 7 minutes. This is so inconvenient.
39. [R248] 2/5 · US Needs a new update!: I enjoy this app and mobile deposit . But not having the option of receiving text or email notifications from the app or bank with any transaction was the problem. And the app crashes more than enough times and it’s frustrating.
40. [R216] 1/5 · US Transfer: Why does it now take a couple days to transfer from my savings to my checking. My funds are there and visible. I pay all my bills from my checking. So now I have to wait 2 + days to transfer within my own account? Why does it say that there is no payment history for my bills/payee? Will that be transferred over or updated?
41. [R57] 2/5 · US neeeds work fasho.: app always under maintenance, it’s really annoying bec it be the worst times ever. other than that, it’s alright.
42. [R154] 1/5 · US App rarely works: There are way too many flaws and dysfunctions. They say you can do zelle but mine doesn’t work. I’ve called twice and nobody bothers to call me back with a resolution. Constant maintenance and still an app that is only working half the time. Lately with when log in and go to your account and then it boots you out and you have to re login, again. It’s so frustrating, and time co
43. [R138] 1/5 · US Arrowhead CU app: App needs help, can’t transfer from Arrowhead accounts. Just to link an account is hard enough!
44. [R74] 2/5 · US Zelle hasnt worked in a month!: I have deleted the app, reaet my phone, Zelle just stopped working I just get an error message every time I try to use it. There's not even an option for Zelle on the website when I try from my laptop. Super random
45. [R129] 3/5 · US Zelle doesn’t work properly: I love everything else about the app, but when I want to send money to someone through Zelle, I can do it only once. After that I put in their information in to send money, it says that that contact already exists and to select new information. But it doesn’t even show me that their information is in my app. So I have no way of sending them money more than once unless