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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Teladoc Health vs Telehealth by SimplePractice

Teladoc Health 4.8★ · Free to download 60
Winner Tie
Telehealth by SimplePractice 4.8★ · Free to download 60

Teladoc Health offers a broader range of medical services and generally positive experiences with providers, but is significantly hampered by persistent app glitches, while Telehealth by SimplePractice, though also suffering from technical issues, appears more stable for its primary use case of therapy sessions.

Full reviews: Teladoc Health · Telehealth by SimplePractice

Teladoc Health provides access to various medical professionals, often praised for their knowledge and professionalism, but its app is plagued by frequent freezing, crashing, and data entry problems. Telehealth by SimplePractice focuses on therapy and mental health, with users appreciating their providers, but the app struggles with connectivity, audio/video issues, and session interruptions.

Head to head

Features & Services edge: Teladoc HealthR1R3R7R9
Teladoc Health Teladoc Health offers a wide range of services, including general medical consultations, prescription renewals, and even programs for specific health goals like weight loss, though some users report issues with prescription accuracy or program enrollment R7. The app also attempts to integrate features like food diaries and device connectivity, but these are often reported as buggy or limited R1R3R9.
Telehealth by SimplePractice Telehealth by SimplePractice primarily facilitates therapy and mental health sessions. Users value the ability to connect with their counselors and therapists . The app's features are centered around video calls for these sessions, with some users wishing for additional functionalities like changing backgrounds .
Ease of Use tieR1R4R6R8
Teladoc Health Many users find Teladoc Health's concept easy and convenient for scheduling and attending appointments R8. However, the app itself is frequently described as difficult to use due to constant glitches, freezing, crashing, and issues with saving information or logging in R1R4R6R12.
Telehealth by SimplePractice Telehealth by SimplePractice is generally considered easy to use for joining sessions, with clear camera and microphone controls . However, users frequently report difficulties joining sessions via links, especially on laptops, or being kicked out due to incoming calls or texts R69R73R76.
Reliability tieR1R4R6R12
Teladoc Health Teladoc Health suffers from significant reliability issues, with the app frequently freezing, crashing, displaying error messages, and failing to save user data or show upcoming visits R1R4R6R12. Some users also report long wait times or missed appointments due to app failures .
Telehealth by SimplePractice Telehealth by SimplePractice also has notable reliability problems, particularly with video and audio connections, freezing screens, static, and dropped calls . The app can also overheat phones .
Provider Quality / Care edge: Telehealth by SimplePracticeR2R5R7R8
Teladoc Health Many Teladoc Health users praise their providers as professional, kind, knowledgeable, patient, and caring R2R5R8. However, there are also reports of unprofessional behavior, incorrect prescriptions, or providers being unable to help with specific conditions, sometimes leading to wasted time or money R7R25.
Telehealth by SimplePractice Telehealth by SimplePractice users consistently give high marks to their therapists and counselors, describing them as excellent, great listeners, educated, caring, and creating a safe space . The reviews primarily focus on the quality of the mental health care received, with fewer complaints about provider competence compared to Teladoc Health.
Price/Value tieR7R25R39R45
Teladoc Health Teladoc Health is free to download, but users are charged for visits, and some express frustration over being charged despite app errors or poor service R7R25R39R45. There are also reports of unexpected bills for services like scales that were advertised as covered by insurance R39.
Telehealth by SimplePractice Telehealth by SimplePractice is free to download, and while specific pricing for sessions isn't detailed in reviews, the value is tied to the successful connection with a therapist. Users appreciate the convenience of telehealth for maintaining appointments, especially with busy schedules .
Pick Teladoc Health if

you need access to a broader range of general medical services, including quick consultations for common ailments or prescription renewals, and are willing to tolerate significant app instability for the convenience of telehealth .

Pick Telehealth by SimplePractice if

you are primarily seeking mental health therapy and value consistent, high-quality interaction with your therapist, even if the app has occasional technical glitches with video/audio or session interruptions .

Evidence note: Both apps have a high volume of negative recent reviews, primarily focused on technical issues, which contrasts with their high lifetime ratings. The free-to-download model means many users are likely experiencing friction with the app's performance rather than the core service quality, especially for Teladoc Health's broader offerings. Telehealth by SimplePractice's reviews are heavily skewed towards the client experience of therapy sessions.

Frequently asked

Does Teladoc Health offer mental health services?
Yes, Teladoc Health offers mental health services, but some users report issues with finding new providers and general app glitches affecting the experience R27.
Can I use Telehealth by SimplePractice on my computer?
While some users successfully use Telehealth by SimplePractice on their computers, there are reports of difficulties joining sessions via laptop links, sometimes requiring users to switch to an iPad or phone R73R103.
Are there issues with Teladoc Health's food tracking feature?
Yes, users frequently report that Teladoc Health's food diary feature is awful, glitchy, and often displays error messages like "Oops, something went wrong" or problems connecting to the food database R1R9R12R16.
Does Telehealth by SimplePractice have problems with calls interrupting sessions?
Yes, Telehealth by SimplePractice users frequently report that incoming phone calls or texts automatically kick them out of their sessions, even when 'Do Not Disturb' is enabled, requiring them to rejoin R69R76R96R118.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Teladoc Health 1/5 · US Doesn’t work: Constant recieve “something went wrong” unable to save or update food… it’s a solid waste of time!!
  2. [R3] Teladoc Health 3/5 · US One person only: I like the devices. They are easy to setup. I don’t care for this app. If anyone else uses the device connected to your app then their data ends up in you. Annoying. There’s some adjustment that can be made for the data associated with the scale but tech support there’s no way to remove the data associated with the blood pressure. This should be an easy task to have multipl
  3. [R7] Teladoc Health 1/5 · US Worst experience ever.: I set up a video call to speak to a doctor so I can renew a prescription however, they called over the phone instead of a video call being familiar with the process. I asked the person speaking to me if they could transfer to a video call instead and the answer was no and of course I asked and he confirmed I would be charged anyway despite the mistake so I said I’d call a c
  4. [R9] Teladoc Health 3/5 · US Food diary: I’m still trying to figure out this app for my goals. The food diary is awful. I want to do everything right but it’s just terrible. I’ll continue to use My Fitness Pal for my food tracking.
  5. [R4] Teladoc Health 1/5 · US Glitchy app: Made me keep redoing my history and never saved the info.
  6. [R6] Teladoc Health 3/5 · US A Blank Page: The App is showing only a blank page and it’s been that way for months.
  7. [R8] Teladoc Health 5/5 · US Easy, peasy: Professional, kind, knowledgeable. Will definitely use again.
  8. [R12] Teladoc Health 3/5 · US I love the App, but…: I like the potential for this to be a great App. However, almost daily the App stalls out, and I have to turn off my IPhone completely to try to restart the App. Sometimes this works and at other times it’s a non starter. I also run into problems trying to enter data to track my food intake. I get the following messages: (1) Oops, something went wrong; followed by (2) we’
  9. [R2] Teladoc Health 5/5 · US Ongoing Symptoms: Big THANK YOU
  10. [R5] Teladoc Health 5/5 · US Teladoc: Very professional
  11. [R25] Teladoc Health 1/5 · US Unprofessional.: Not worth the time or money. Practitioner was unprofessional. Pretty much hung up on me.
  12. [R39] Teladoc Health 1/5 · US Deceitful - scam: I was informed they’d send me a free scale, covered by insurance! Now I have a bill where it was very much not covered by insurance. This is a scam!
  13. [R45] Teladoc Health 1/5 · US 1st teladoc visit: Provider was very unfriendly. She did not offer much medical advice. No prescription because she said it might require a prior authorization. She hung up without saying goodbye. Feel like I wasted my money.
  14. [R27] Teladoc Health 2/5 · US Needs better providers: I wish I could give it a better review. On the medical side it’s pretty good. I usually get someone on pretty quick. But that’s where the good parts end. The app itself freezes a lot. It takes several tries of closing and reopening the app to get anything done. And , on the mental health side, it’s awful. Especially when you’re trying to find a new provider. The last pr
  15. [R73] Telehealth by SimplePractice 1/5 · US Issues joining on laptop: I was unable to join on my laptop, the screen to join the session by putting in your name was as far as I could get initially, it eventually allowed me to go into the session screen, but did not include the client. I eventually logged onto my iPad and was able to get it to work through that. This has not ever happened before and it happened with multiple clients.
  16. [R103] Telehealth by SimplePractice 1/5 · US Couldn't connect via computer: On the client end, the link to my appointment would not connect to the room via my computer. I had to use my phone
  17. [R16] Teladoc Health 2/5 · US Constant unavailability messages: Every time I try to record meals the app says unavailable at this time when adding food. When people want to use an app to help manage issues the app needs to work otherwise people are going to get frustrated and guilt.
  18. [R69] Telehealth by SimplePractice 3/5 · US Only Complaint: There is no option to change that if you receive an incoming call or text during a session, it automatically kicks you out of the session, not giving you time to not take the call or what have you. It happens so fast that you cant say to your provider that you have an incoming call. Other than that, after 18 months no other issues.
  19. [R76] Telehealth by SimplePractice 2/5 · US Not great but ok: Cuts out a lot and if there is a text or a phone call that comes in it will drop the call or sound and make it so you have to re-restart everything.
  20. [R96] Telehealth by SimplePractice 3/5 · US Appointments on cell: At times I can only be on my phone to do these appointments. I cannot block phone calls and not put my phone on do not disturb because I won’t allow me to do these meetings but every time someone calls me it kicks me out of the meeting. There’s gotta be a way to fix that.
  21. [R118] Telehealth by SimplePractice 5/5 · US Great software but has glitches: I’m an iPhone 16 Pro Max user and anytime I get a telephone call it will interrupt and end the telehealth session and then I have to rejoin the appointment. I’ve even tried turning on focus to do not disturb, but calls and notifications still come through. It’s like the phone doesn’t recognize I’m connected to a telehealth session. I do not have these problems with

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store