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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Teladoc Health vs Aetna Health

Teladoc Health 4.8★ · Free to download 70
Winner Teladoc Health
Aetna Health 4.7★ · Free to download 40

Teladoc Health is better for direct telehealth services, offering quick access to doctors, while Aetna Health struggles with app functionality and provider directory accuracy, making it less reliable for managing insurance and finding care.

Full reviews: Teladoc Health · Aetna Health

Teladoc Health provides convenient and often fast access to medical professionals for telehealth visits, despite recurring app glitches. Aetna Health, while having some satisfied users, is plagued by widespread technical issues, an inaccurate provider directory, and a frustrating user experience for managing insurance and finding care.

Head to head

Features and Services edge: Teladoc HealthR3R7R9R10
Teladoc Health Teladoc Health offers direct telehealth consultations, including video calls and prescription renewals, and integrates with devices for tracking health data like weight and blood pressure R3R7R10. Users appreciate the ability to get quick appointments and prescriptions . However, some users report issues with the food diary feature and a lack of integration with Apple Health R9.
Aetna Health Aetna Health aims to provide features for managing insurance, finding providers, and submitting claims, including an ID card function . However, users report that the provider directory is often outdated and inaccurate, and the claims submission process is difficult R61R99. The app also includes an AI assistant, which users find unhelpful and potentially misleading .
Ease of Use and Reliability edge: Teladoc HealthR1R4R8R12
Teladoc Health Many Teladoc Health users find the service easy to use for scheduling and conducting appointments, appreciating its convenience R8R48. However, the app is frequently described as glitchy, freezing, crashing, and failing to save information or connect to databases R1R4R12. Some users also report issues with logging in and password changes .
Aetna Health Aetna Health suffers from widespread and persistent technical issues, with users frequently reporting error messages, system unavailability, and inability to log in or access features . The app is also criticized for its confusing interface, slow performance, and lack of iPad optimization . Some users with older phones are unable to use the app due to update requirements R71R79R100.
Quality of Care/Information edge: Teladoc HealthR5R7R8R10
Teladoc Health Many Teladoc Health users praise the professionalism, kindness, and knowledge of the providers, often feeling well-cared for and receiving appropriate treatments R5R8. However, some users report negative experiences, including unprofessional practitioners, incorrect prescriptions, and being told to see an in-person provider for conditions that could be handled remotely R7R10.
Aetna Health Aetna Health users primarily discuss issues with finding accurate provider information and managing claims, rather than direct care quality through the app. The provider directory is often outdated or inaccurate, making it difficult to find in-network doctors or confirm their availability R61R78. The AI assistant is criticized for providing incorrect or unhelpful information . Some users express frustration with Aetna's insurance policies, such as denying claims or requiring pre-authorizations .
Price/Value and Support edge: Teladoc HealthR7R29R39R48
Teladoc Health Teladoc Health is valued for its convenience and ability to save time compared to traditional doctor visits R48. However, some users report unexpected charges or issues with insurance coverage for services like free scales R7R39. Customer service is mentioned in the context of resolving app issues R29.
Aetna Health Aetna Health users frequently express frustration with the value of their insurance due to difficulties in finding care or getting claims paid . While some users are satisfied with Aetna's service and quick responses , many report that messaging through the app is unhelpful due to AI responses, often requiring a phone call for resolution . Technical support is also criticized for offering unhelpful advice .
Pick Teladoc Health if

You need quick, convenient access to a doctor for telehealth consultations, are willing to tolerate occasional app glitches, and value professional medical advice delivered remotely.

Pick Aetna Health if

You are an existing Aetna member primarily looking for a digital copy of your ID card and are comfortable using the website or calling customer service for most other needs, given the app's significant technical issues.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The reviews for both apps show a significant number of negative experiences related to app functionality and technical issues, despite their high lifetime ratings. For Teladoc Health, recent negative reviews often focus on app glitches and some provider issues, while positive reviews highlight the convenience and quality of care. For Aetna Health, recent reviews are overwhelmingly negative, focusing on persistent app errors, inaccurate provider directories, and frustrating user experience, making it difficult to reconcile with its higher lifetime rating.

Frequently asked

Does Teladoc Health offer video calls?
Yes, Teladoc Health offers video calls for consultations, though some users report being called by phone instead of video despite requesting a video call R7.
Can I track my food intake with Teladoc Health?
Yes, Teladoc Health includes a food diary feature, but many users find it awful, glitchy, and prone to errors when trying to enter data R1R9R12R16.
Is the Aetna Health provider directory accurate?
No, many Aetna Health users report that the provider directory is not current, often listing retired dentists, inaccurate specialties, or providers not accepting new patients R61R78R99R118.
Does Aetna Health work on older iPhones?
No, some Aetna Health users with older iPhones (e.g., iPhone 8 Plus) report that the app requires updates that their phones do not support, preventing them from accessing the app R71R79R100.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Teladoc Health 3/5 · US One person only: I like the devices. They are easy to setup. I don’t care for this app. If anyone else uses the device connected to your app then their data ends up in you. Annoying. There’s some adjustment that can be made for the data associated with the scale but tech support there’s no way to remove the data associated with the blood pressure. This should be an easy task to have multipl
  2. [R7] Teladoc Health 1/5 · US Worst experience ever.: I set up a video call to speak to a doctor so I can renew a prescription however, they called over the phone instead of a video call being familiar with the process. I asked the person speaking to me if they could transfer to a video call instead and the answer was no and of course I asked and he confirmed I would be charged anyway despite the mistake so I said I’d call a c
  3. [R9] Teladoc Health 3/5 · US Food diary: I’m still trying to figure out this app for my goals. The food diary is awful. I want to do everything right but it’s just terrible. I’ll continue to use My Fitness Pal for my food tracking.
  4. [R10] Teladoc Health 1/5 · US Urinary infection over 60 must see a provider in Person is rediculous: I’m not an invalid or on any daily medication. Because I am 61., I have been grouped in with elderly and unhealthy. These ages should really be updated. If a person is active,healthy, of a good weight and not on any medication’s, the recommendation should not have to be seen in person. Shame on Teladoc.
  5. [R1] Teladoc Health 1/5 · US Doesn’t work: Constant recieve “something went wrong” unable to save or update food… it’s a solid waste of time!!
  6. [R4] Teladoc Health 1/5 · US Glitchy app: Made me keep redoing my history and never saved the info.
  7. [R8] Teladoc Health 5/5 · US Easy, peasy: Professional, kind, knowledgeable. Will definitely use again.
  8. [R12] Teladoc Health 3/5 · US I love the App, but…: I like the potential for this to be a great App. However, almost daily the App stalls out, and I have to turn off my IPhone completely to try to restart the App. Sometimes this works and at other times it’s a non starter. I also run into problems trying to enter data to track my food intake. I get the following messages: (1) Oops, something went wrong; followed by (2) we’
  9. [R5] Teladoc Health 5/5 · US Teladoc: Very professional
  10. [R29] Teladoc Health 1/5 · US Too many issues: App wasn’t working, had to call and go through every detail around resetting my account. They had to like reset it to my “new” insurance which hasn’t changed in 10years. Million questions for my daughter on the app before they would see her. Could have gone to urgent care. Wasn’t always like this. Simple guys. Touch the app, it opens, Face ID, request appointment. That’s your va
  11. [R39] Teladoc Health 1/5 · US Deceitful - scam: I was informed they’d send me a free scale, covered by insurance! Now I have a bill where it was very much not covered by insurance. This is a scam!
  12. [R48] Teladoc Health 5/5 · US Awesome!: Major time saver, between work and daily activities i barely have time to go to the doctor. This service has helped me many times!! Love it!!
  13. [R16] Teladoc Health 2/5 · US Constant unavailability messages: Every time I try to record meals the app says unavailable at this time when adding food. When people want to use an app to help manage issues the app needs to work otherwise people are going to get frustrated and guilt.
  14. [R61] Aetna Health 1/5 · US Provider Directory Not Current: My dentist retired nearly a year ago and did not sell his practice to another provider - he closed down his practice entirely. He’s still listed as an in-network provider???? When searching for a new provider, get errors when selecting results. It’s unclear if that dental office or provider is covered by my insurance plan. Results display provider addresses that don
  15. [R78] Aetna Health 3/5 · US Not very user friendly: It's difficult to find a new care provider when there's so little information to use to make an informed decision. I have yet to find an in-network doctor with a review and I live in a fairly large city. Furthermore, after choosing a provider to try and establish a PCP, based on the information provided, I was told that 1. The specialty listed by Aetna is inaccurate and 2.
  16. [R99] Aetna Health 1/5 · US Useless: Outdated and inaccurate for in network providers.
  17. [R118] Aetna Health 1/5 · US Frustrating app!: I have seen my endocrinologist for close to 20 years. She recently moved to a new clinic, which is even closer to my home, she is in network, but not at all listed in the providers I want to “as to my care team.” It’s 2026 now. These things should be immediately transferable to the new clinic she is in, as she was formerly listed on the Aetna provider list while in her former cl
  18. [R71] Aetna Health 5/5 · US App update: I cannot access app because it requires an update. I have an older phone which does not support the update. The app should be available for all users or at least provide an alternative.
  19. [R79] Aetna Health 1/5 · US The app cannot be installed on old iPhones.: I wish I could review the app, but I can't because it will not work on an iPhone 8 Plus. This forces the user to have to buy a new phone. Not all of us need the most latest technology . So for those of you that are looking to use this app or use it you're going to need an iPhone that supports a newer version of iOS. A usable cell phone that cannot be u
  20. [R100] Aetna Health 2/5 · US Unable To Access The Aetna App: I’m at a disadvantage, I’ve been with Aetna for over twenty years. I do not have IOS 17.5 , therefore I can not access my medical records or other.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store