Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Uklon vs Obr

Uklon 4.8★ · Free to download 75
Winner Uklon
Obr 4.7★ · Free to download 55

Uklon generally offers a more reliable service with better customer support, despite some recent app design issues, making it the preferred choice over Obr which struggles with consistent driver availability and accurate pricing.

Full reviews: Uklon · Obr

Uklon and Obr are both ride-hailing apps with similar lifetime ratings, but Uklon generally provides a more consistent experience with responsive customer support, while Obr users frequently report issues with driver availability, inaccurate pricing, and poor map functionality.

Head to head

Features tieR1R4R15R18
Uklon Uklon offers features like pre-ordering rides and options for child seats, though users report issues with these features not always being honored R1. Recent app updates have introduced a new design that some users find inconvenient, especially for remote ordering or viewing ride details R4R15R18. There are requests for features like Siri support and the ability to preview routes .
Obr Obr users appreciate its smooth and fast interface, along with ongoing discounts . However, there are frequent complaints about the map being unclear or inaccurate, and the search function not working well . Users also desire a wallet feature and better screen reader support .
Ease of Use edge: UklonR4R8R9R11
Uklon Uklon is generally considered easy to use, especially for English speakers R8. However, recent design changes have made the app less intuitive for some, with issues like slow loading times and difficulty finding specific locations R4R9R15. There are also reports of the app not working on older iOS versions after updates, though this was quickly resolved R11.
Obr Obr is described as easy to use by some , but many users struggle with its map and location accuracy, often requiring drivers to call for directions . The app's search function is also reported as inaccurate .
Reliability edge: UklonR1R3R7R22
Uklon Uklon's reliability is mixed. While some users praise fast service and quick driver arrival R43R59, others report long wait times, difficulty finding drivers, and cancellations R3R7R22R28. There are serious complaints about pre-booked cars not arriving, leading to significant inconvenience R1. Issues also include drivers cancelling rides after arrival, sometimes due to not having requested features like child seats, and customers being charged cancellation fees R40.
Obr Obr suffers from significant reliability issues. Users frequently report long wait times, drivers not showing up, and bookings being cancelled by the company or drivers R92R98. The app is also criticized for poor vehicle quality and drivers sometimes taking detours .
Price/Value edge: UklonR14R28R36R56
Uklon Uklon is seen as a good alternative with competitive or even lower prices compared to other services R14. However, some users report drivers charging excessive amounts for short distances R28 and the app sometimes asks for additional payment to speed up car finding R36. There are also complaints about incorrect routing leading to higher costs R56.
Obr Obr is widely criticized for its high and inconsistent pricing. Users report being charged double the amount shown in the app, prices changing upon arrival, and overall being more expensive than competitors R61R64. Some users feel the prices do not reflect distance or traffic conditions .
Support edge: UklonR5R29R30R40
Uklon Uklon's customer support receives high praise, with users reporting quick and effective resolution of complex issues, even surpassing premium bank support R5R29. However, some users have experienced long wait times on the hotline R30 or unhelpful responses regarding cancellation fees R40 and account blocks .
Obr Obr's support is a significant pain point. Users report that customer support doesn't work at all, with no response to complaints R96. There are also issues with deleting accounts, as requests are ignored R86.
Pick Uklon if

Pick Uklon if you prioritize responsive customer support and a generally more reliable service, even with some recent app design changes R5R29R43R59. It's also a good choice if you're looking for competitive pricing R14.

Pick Obr if

Pick Obr if you are in a region where Uklon is not available and are willing to tolerate potential issues with driver availability, map accuracy, and variable pricing R92R96.

Evidence note: Both apps have a significant number of reviews in non-English languages, which have been translated for analysis. Obr's reviews show a stronger negative skew regarding pricing and service reliability compared to Uklon.

Frequently asked

Which app has better customer support?
Uklon has better customer support, with users praising its quick and effective problem resolution, even for complex issues like accidental money transfers R5R29. In contrast, Obr users report that their customer support is often unresponsive and unhelpful, with some unable to even delete their accounts R86R96.
Are there issues with pricing in either app?
Yes, both apps have pricing issues, but Obr's are more severe; users frequently report being charged double the amount shown in the app, with prices changing upon arrival and being generally more expensive than competitors R61R64R96. Uklon users occasionally report drivers charging excessive amounts for short distances or the app asking for extra payment to speed up car finding R28R36.
Which app is more reliable for finding a driver?
Uklon is generally more reliable for finding a driver, with many users experiencing fast service and quick driver arrivals R43R59. Obr, however, faces significant reliability issues, with frequent reports of long wait times, drivers not showing up, and bookings being cancelled R92R98.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Uklon 1/5 · US Terrible service: I want to share my negative experience with this company and their app. I ordered a car for a specific time on 21.06.2026 through the app, after which I received a confirmation from the driver (unfortunately, I can't attach a screenshot here). Well, the car didn't arrive, which caused my family to miss the bus, costing me over $1000. When I called customer support, they told me that... · translated
  2. [R4] Uklon 1/5 · US New design is terrible: Please bring back the old design, because the app has become very inconvenient to use. · translated
  3. [R15] Uklon 3/5 · US The last app design is terrible: I’m using Uklon for few years and i want to say that the last design of the app is absolutely terrible. Quite often i need to order taxi for my son or my parents remotely and it was ok with previous app, but new app try stick to my current location even if i’m abroad and do not allow me to order from one point in Kyiv to another point in Kyiv. So, please, change it
  4. [R18] Uklon 3/5 · US Why?: Why fix what worked? After the update, it's impossible to see where the car is going or where it's waiting. Do you have testers? · translated
  5. [R8] Uklon 5/5 · US Good app: Good app. Thank you. · translated
  6. [R9] Uklon 3/5 · US Good service, lacking app: You have to type the address. Dropping a point is never accurate.
  7. [R11] Uklon 5/5 · US After several updates, it doesn't work: The app stopped working on 15.8.3. Content doesn't load. Before the New Year, the app worked fine. After two updates, the app is working again! Well done, you reacted quickly to the problem! You are the best!!! · translated
  8. [R3] Uklon 3/5 · US Review: The last three trips, cars are found within a three-kilometer radius; I have to cancel some due to long waiting times. · translated
  9. [R7] Uklon 1/5 · US For Uklon: The app eats, but there are no taxi drivers. Better not to order. Review - 0. · translated
  10. [R22] Uklon 1/5 · US Time: Very very late it can only find you a driver 1/10 of the time it asks you to keep increasing the price to find you a driver then it says sorry we coudnt find you a driver
  11. [R14] Uklon 5/5 · US Passenger Gazaturaeva Shoira: I really liked the drivers' service; polite guys, quickly navigate the area, clean car interior. An excellent alternative to Yandex, and prices are even lower. Keep it up! 👍👍👍👍👍💯💯💯🙏🙏 · translated
  12. [R28] Uklon 1/5 · US Terrible service: It takes terribly long to find a car, drivers are rude. To drive 2 km, they inflate the price to almost 300 UAH, has the sun gotten to them? · translated
  13. [R36] Uklon 1/5 · US Awful app: Asks you for additional payment just to speed up finding a car, charges you in advance and doesn’t have houses numeration on the map. I had waited 15 mins before getting notification “We couldn’t find a car for your order”.
  14. [R56] Uklon 2/5 · US Chooses detours: For about half a year now, Uklon has started routing from my home not along the direct road (which exists and hasn't gone anywhere), but along various detours. This is not due to traffic; Uklon does this at any time. A very unpleasant bug that adds to the cost of the trip. · translated
  15. [R5] Uklon 5/5 · US More than just a Taxi 100%: Today, Uklon's support service resolved my issue in a way that Privatbank's premium support couldn't. I accidentally sent money to the wrong place (it turned out to be a taxi driver), and with the help of the taxi service, my issue was resolved within 30 minutes, even though my request could have been ignored. Supporters Oleksandra and Ruslan, you are 🔥🔥🔥🔥 This is magic! The question is who to contact for a taxi in all... · translated
  16. [R29] Uklon 5/5 · US Support local business: The Uklon app has its share of bugs, but out of the taxi apps available in Ukraine, it is the most ethical. They even have real customer support that you can talk to!
  17. [R30] Uklon 1/5 · US Do not use Uklon: This is a terrible taxi service company. Drivers often turn on waiting time for which you accrue an additional fee, even though there was no actual waiting. It incorrectly determines the location; once my location was 2 km from the actual one. When calling their hotline, expect to wait 15-20 minutes. · translated
  18. [R40] Uklon 1/5 · US I do not recommend Uklon: The driver canceled the order. 130 UAH was debited from my account. The operator endlessly argues that I am wrong because I did not thoroughly study all the features of the application. · translated
  19. [R86] Obr 1/5 · US Can’t DELETE my account: I have emailed and called several times to delete my account, they don’t understand that I don’t like to use their services and delete my account but they continue to ignore my messages and refuse to delete my account. SCAM
  20. [R96] Obr 1/5 · US Disappointed: They completely overprice the whole trip, normally on other services like Careem they offer 3000 IQD and this app says 5000 IQD .The drivers have poor hygiene, rude, and their customer support doesn’t work at all . Moreover , when you normally order a cap it tells you the price for example 4000 IQD and when the captain drops you off it will say like 5,200 IQD which are two completely
  21. [R61] Obr 1/5 · US Recomed careem instead: The drivers are actually really good but the app it self just steals monet from thier customers ive been robbed arnd 5k in 3 days absolutely ridiculous and a such a joke would reccomnd careem much better
  22. [R64] Obr 1/5 · US Dont use it: They charge literally double the amount shown in the app. Please, no one should use it, they are liars.
  23. [R43] Uklon 5/5 · US Lifesaver: I use this app every time when I visit Ukraine and need a ride. So fast, easy and convenient! Always having two kids with me I save my time and lots of efforts to get us to any place safely and affordable.
  24. [R59] Uklon 5/5 · US Service review: Delivery time - 5+ (It always says the car will be there in 10 minutes, but it's consistently 5-6 minutes). Drivers - 5+ (They fulfill all requests without any dissatisfaction). Also, even a grandmother can figure out the website; everything is intuitively clear! Thank you for having such a taxi service in Kyiv! · translated
  25. [R92] Obr 1/5 · US Complain: Very bad company in Erbil, i have three times bad experience with them, no drivers show up and cancelled by company, disrespectful for time and appointments, i never suggest anyone to used especially if you have serious appointments
  26. [R98] Obr 1/5 · US Service: They take too long to accept my booking, not once or twice all the time. didn’t like that and probably not gonna use it again

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store