Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Grab vs Uber Eats

Grab 4.9★ · Free to download 65
Winner Uber Eats
Uber Eats 4.8★ · Free to download 70

Uber Eats has a slight edge due to its wider availability and reported better deals, despite both apps facing significant user complaints regarding pricing and customer support.

Full reviews: Grab · Uber Eats

Both Grab and Uber Eats offer convenient ride-hailing and food delivery services, but users frequently complain about high prices, unreliable drivers, and poor customer support. Uber Eats appears to have more frequent promotions and a broader reach, while Grab is highly praised for its utility in Southeast Asia.

Head to head

Features & Services tieR3R5R23R25
Grab Grab is lauded as a 'super-app' for seamless ride-hailing, food, and grocery deliveries, especially useful in Southeast Asia where it's a 'lifesaver' for travelers R5R23R26. However, some users report issues with the app's map functionality, audio settings, and the inability to easily change delivery addresses for multiple restaurant orders R3R25.
Uber Eats Uber Eats is praised for its ease of navigation and ordering, making it convenient for quick deliveries . Users appreciate the availability of deals and promotions . However, some find the app difficult to use due to glitches during checkout and a lack of options for allergy information or modifying bundled deals .
Ease of Use tieR5R6R9R13
Grab Grab is generally considered easy to use and convenient, particularly for booking rides and food delivery R5R26. However, some users find the app difficult to navigate, particularly with location auto-changes, annoying ads that obstruct tracking, and issues with card information being removed R6R9R13.
Uber Eats Uber Eats is described as simple and easy to navigate for ordering food . Yet, some users encounter checkout glitches and find it difficult to manage subscriptions, with complaints about the app subtly signing them up for premium memberships R67.
Reliability tieR1R5R8R10
Grab Grab is often described as 'reliable' and 'trustworthy' for transportation and food delivery R5R8R26. However, a significant number of reviews highlight unreliability, with drivers frequently canceling trips, especially during bad weather, and long wait times R1R10R15. Issues with wrong addresses and smashed food are also reported R22.
Uber Eats Uber Eats is generally seen as fast and accurate for orders . However, many users report significant reliability issues, including orders being delivered to the wrong address, drivers not matching app pictures, and orders never arriving . Some drivers are accused of stealing food or delivering damaged items .
Price/Value tieR12R26R27R34
Grab Grab's delivery prices are a major point of contention, with users complaining about high fees, increased menu prices, and costs doubling for short distances R12R34R36. Some users feel overcharged compared to others for the same ride . While there's a rewards program, some find the compensation for late deliveries insufficient R26R27.
Uber Eats Uber Eats is frequently criticized for being expensive, with high fees and delivery costs, even for Uber One members R64R67. Users feel that prices are raised if they don't subscribe to premium memberships R67. However, some appreciate the deals and promotions that make it more affordable .
Customer Support edge: GrabR2R31R47R48
Grab Grab's customer support receives mixed reviews; some users find them 'very helpful and knowledgeable,' able to fix mistakes instantly R2. However, many report terrible customer service, with no way to contact support, issues with foreign cards, and an inability to resolve overcharging or tipping problems R31R47R48.
Uber Eats Uber Eats customer support is overwhelmingly criticized as 'terrible,' 'abhorrent,' 'unhelpful,' and 'non-existent' R61R64R79. Users report being told to wait endlessly, receiving no honest updates, being unable to get refunds for missing or wrong orders, and dealing with unhelpful AI or agents who send copy-paste messages R61R64R79.
Pick Grab if

You are traveling in Southeast Asia and need a versatile app for rides, food, and groceries, and value a potentially helpful customer support experience R2R5R23R26.

Pick Uber Eats if

You are looking for frequent deals and promotions on food delivery and prioritize a wide selection of restaurants .

Evidence note: Both apps have a high volume of negative reviews, particularly concerning pricing and customer service, which can skew recent sentiment. Grab's reviews are predominantly from users in Southeast Asia, highlighting its regional strength, while Uber Eats has a global user base.

Frequently asked

Which app has better customer service?
Grab generally has better customer service, with some users reporting 'very helpful and knowledgeable' support that can fix mistakes instantly, while Uber Eats' customer support is widely criticized as 'terrible' and 'unhelpful,' often relying on unhelpful AI or agents R2R61R64R79.
Are delivery prices cheaper on Grab or Uber Eats?
Both Grab and Uber Eats are frequently criticized for high delivery prices and fees; Grab users report delivery charges of over $2 for food under 4km and prices almost double that of competitors like Bolt, while Uber Eats users complain about excessive fees even with premium memberships R12R36R67R87.
Which app is more reliable for deliveries?
Neither app is consistently reliable for deliveries; Grab users report frequent driver cancellations, long wait times, and wrong addresses, while Uber Eats users experience orders delivered to the wrong address, missing items, and drivers stealing food R1R15R19R22.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Grab 3/5 · US Recent update messed up iphone audio: It’s typically a fine service, but they shouldn’t have launched their audio recording setting defaulted to on and which changes the volume of other audio the rider was listening to. And they need to make sure their cars offer functional seatbelts, and have a feedback setting specifically around dysfunctional or unreachable seatbelts.
  2. [R5] Grab 5/5 · US So Convenient, So Reliable!: Whether it’s on a bike or in a car, it’s been a lifesaver. When I discovered food delivery I was hooked.
  3. [R23] Grab 5/5 · US Most useful app: This app is more than helpful when you’re in a country where no one speaks your language and you don’t know where anything is.
  4. [R25] Grab 2/5 · US Can't change address: Wanted to check the address to next door but the app doesn't allow it because I ordered from more than one restaurant. Super annoying
  5. [R6] Grab 3/5 · US Ads annoying: I understand the needs For ads but they actively get in the way of my tracking my rides whilst using the app.
  6. [R9] Grab 3/5 · US It’s okay: It was great to use while I was in Thailand in Vietnam, however, it keeps automatically removing my card information. There was once a ride that I booked and didn’t know that my card was removed, so Cash was automatically selected, and this caused a huge issue for me with the driver because I didn’t have cash to pay them.
  7. [R13] Grab 1/5 · US bad updates & inconvenience: please do not auto change my location, too difficult to book for family members
  8. [R1] Grab 1/5 · US The app is so rude.: This app doesn't respect its users; they cancel trips almost immediately after you've confirmed them. I will delete this app and switch to another one!
  9. [R8] Grab 5/5 · US Pretty good app !!: Trustworthy app love it !
  10. [R10] Grab 1/5 · US Terrible for Transport. Bait & Switch for Ridesin terms of timing & Changes pick up locations after: After choosing a ride type & price, the estimated time that the taxi/car will arrive tends to double or triple to longer wait times than cheaper options. App changed pick up location AT ITS WILL. Only discovered problem when taxi “arrived.” Both waited at different locations. Terrible for Tr
  11. [R12] Grab 3/5 · US Delivery prices: I can’t lie, being super fast for food deliveries is insanely convenient but charging over 2 dollars for food that’s under 4km is criminal used to be 50 cents now it’s 2 dollars?????? Gas prices can’t be that bad bro
  12. [R26] Grab 5/5 · US The seamless super-app: The ultimate super-app for seamless ride-hailing and quick deliveries. Highly reliable drivers and a fantastic rewards program.
  13. [R27] Grab 3/5 · US Useful convenient app: Grab has been incredibly useful while in Asia. I use it every day for rides, food, and groceries. Customer service is quite good too. That saying, I find this company to be incredibly cheap. When a priority delivery is late, they don’t even give me half of the delivery cost back or my vip delivery benefit back at least. I can’t even use the paltry late voucher they give me w
  14. [R34] Grab 1/5 · US Grab is a scam: Worst delivery fees and always raise the menu prices. Such a rip off
  15. [R2] Grab 5/5 · US Awesome service !!!!: I love the Grab app! I live in Florida and send food to my mom in Pattaya every couple days. I use grab for a ride to and from the airport and anywhere else. If I make a mistake - I call grab support and they are very helpful and knowledgeable. Grab support will fix my mistake instantly with no problems! Payment has been secure and accurate. Thanks Always a pleasant experie
  16. [R31] Grab 1/5 · US Delay and issues with foreign cards: Help center is non existent
  17. [R47] Grab 5/5 · US Service: Almost perfect
  18. [R48] Grab 1/5 · US Tipping is broken: It’s super frustrating how the tip magically never seems to work. The rest of the app when it comes to giving Grab money always works fine, of course. But when I try to add a tip to the driver, half the time it decides to have an error. And when you message Support, they say they are unable to add a tip. How on earth are the admins of the driver delivery app unable to add a tip
  19. [R61] Uber Eats 1/5 · US Terrible service: I spoke to a support agent named Shivam, who kept telling me to wait for my order even though the estimated delivery time kept getting pushed back. It was clear that no driver was available, yet I wasn’t given any honest update or solution, just told to keep waiting while the delivery time continued to increase. Waiting over two hours for a waffle is completely unacceptable. The
  20. [R64] Uber Eats 1/5 · US Customer Service Policies are Abhorrent.: I’ll start by saying that I’ve used this app for years, but I pretty much will only use it nowadays when there are BOGO deals available, as that’s the only way I can justify the cost. Everytime I’ve added a BOGO item to my cart, it automatically adds the second one. That was not the case on my most recent order, so I reached out to the customer service to
  21. [R79] Uber Eats 1/5 · US Terrible app with no customer support: Uber Eats Help service is always conveniently broken from errors on their end. Terrible app, terrible service.
  22. [R36] Grab 3/5 · GB Why is Grab almost double the price of BOLT?: I’ve been using Grab for a while, but recently the pricing feels like it’s getting out of hand. I was quoted RM40 after a 10-minute wait for a 16-minute trip (about 7.5 km). That feels very expensive for such a short journey. I compared the same route with Bolt, and the price was almost half, around RM21, even though the wait time was similar (10, 20
  23. [R67] Uber Eats 1/5 · US Predatory practices- tries to trick you into subscription: I’m tired of priced being raised by 1/3 because I don’t sign up for their premium membership. They post on their main page that food is discounted but won’t disclose that it’s only if you sign up for their premium membership until you tap the Apple Pay button at checkout. Then when you decline, on the tip screen, it subtly shows that it ad
  24. [R87] Uber Eats 3/5 · GB Food ordering: The ordering process is great the costs are horrendous £5.79 And £2.81 It’s almost 30% of total cost and then you ask me if I want to tip the driver I will now look at other options for delivery
  25. [R15] Grab 3/5 · US Useful, except when you really need it: Mostly fine, but extremely unreliable when it’s raining which in Malaysia is daily. I often go through at least 5 to 10 drivers canceling on me before getting a ride and I’m not in a difficult to reach location. Something about the app clearly incentivizes drivers to cancel on riders without care or consequence, even after waiting 10 to 15 minutes for them t
  26. [R19] Grab 1/5 · US Unreliable: Most unreliable in all of Asia
  27. [R22] Grab 1/5 · US Shocked it has so many positive review: Wrong address is coming for a foreigner since it will not update and when the order arrives it’s at the wrong address. I now have to walk over to a place I never been to get the food I need delivered to me. Is there an app that can deliver to where I am at?

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store