Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Verizon Cloud vs Google Drive

Verizon Cloud 4.6★ · Free to download 30
Winner Google Drive
Google Drive 4.8★ · Free to download 75

Google Drive is the clear winner due to its superior reliability, broader functionality, and more consistent user experience, despite some complaints about storage and interface issues.

Full reviews: Verizon Cloud · Google Drive

While Verizon Cloud offers basic backup functionality, it is plagued by significant reliability issues, slow performance, and login problems. Google Drive, despite some criticisms regarding storage and interface, provides a more robust and widely used cloud storage solution with better overall performance and integration.

Head to head

Reliability & Performance edge: Google DriveR1R6R10R12
Verizon Cloud Many Verizon Cloud users report severe reliability issues, including constant errors, inability to log in, app not opening, and backups failing or taking days to complete R6R10R12. Some users also experience the app making their phone hot R1 or deleting contacts after updates .
Google Drive Google Drive users generally find it reliable and consistent . However, some users report laggy interfaces, issues with uploading multiple files, and slow upload times . There are also complaints about videos not playing or being aggressively processed .
Ease of Use & Interface edge: Google DriveR1R2R11R15
Verizon Cloud Some Verizon Cloud users find it easy to use for backing up photos, videos, and music R2R11R15. However, others struggle with navigation, finding specific files, and report the app being generally terrible to use R1.
Google Drive Google Drive is often described as user-friendly and intuitive, with some users appreciating its guidance . Conversely, a significant number of users find the interface laggy, hard to navigate, and not intuitive, especially for older generations . There are also frustrations with pop-ups and the new logo .
Features & Functionality edge: Google DriveR2R4R12R13
Verizon Cloud Verizon Cloud is praised for storing important documents, photos, and contacts, and for being useful during phone upgrades R2R13R15. However, users report issues with videos failing to play, the app not syncing contacts, and a lack of incremental sync R12. A major concern is losing data if switching carriers R4.
Google Drive Google Drive is valued for organizing and sharing files, and for its automatic saving feature . However, users complain about low free storage R64R115, difficulty deleting files , and the need to download separate apps for editing documents R81R109. Some also report issues with adding files from their phone or transferring photos between folders .
Price & Value tieR19R24R34R64
Verizon Cloud Verizon Cloud is free to download, but some users express dissatisfaction with its cost, wishing it were cheaper R19R34. There are also complaints about being charged for a service that doesn't work R24.
Google Drive Google Drive is free to download and offers 15GB of free storage. However, many users feel this free storage is insufficient and criticize the monthly fees for additional storage as egregious R64R115.
Customer Support edge: Verizon CloudR7R28R34R54
Verizon Cloud Some Verizon Cloud users praise its great customer service R7R54. However, others report contacting support multiple times without resolution for app issues R28 and having login issues with new phones despite customer service assistance R34.
Google Drive There are no direct mentions of Google Drive's customer support in the provided reviews, though one user mentions being denied sending a comment to Apple support, alleging no Google account .
Pick Verizon Cloud if

you are a Verizon customer who needs basic backup for photos and contacts and have had a positive experience with the app's reliability R2R15.

Pick Google Drive if

you need a more reliable and feature-rich cloud storage solution for various file types, including documents and media, and are comfortable with the Google ecosystem .

Evidence note: Verizon Cloud reviews are heavily skewed towards recent negative experiences, with many 1-star ratings citing critical functionality failures. Google Drive reviews, while also having negative feedback, show a much higher proportion of positive experiences and a wider range of functionalities discussed.

Frequently asked

Does Verizon Cloud work reliably for backing up photos and videos?
Based on user reviews, Verizon Cloud has significant reliability issues for backing up photos and videos, with many users reporting slow uploads, failed backups, and videos not playing R1R3R12R16.
Can I lose my data if I switch carriers from Verizon?
Yes, according to one user review, if you switch to a different carrier from Verizon, your Verizon Cloud will be deleted, and you will lose all your pictures and contacts R4.
Is Google Drive's free storage sufficient for most users?
Many Google Drive users find the 15GB of free storage insufficient, with some calling it 'really low' and criticizing the monthly fees for more storage as 'egregious' R64R115.
Are there issues with editing documents directly in the Google Drive app?
Yes, some Google Drive users report that they cannot edit sheets or uploaded Excel documents directly in the app and feel they shouldn't have to download another app to do so R81R109.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Verizon Cloud 1/5 · US How does anyone like this?!?!: Am I the only one who doesn’t have DAYS to look back through for a photo or video? And with the app open, the phone gets so hot you can’t hold it!! This is my 3rd different iPhone and they all do the same thing.
  2. [R6] Verizon Cloud 1/5 · US No longer functions: Can’t log in. Always says “can’t connect to cloud” before that it stopped backing up saying “something went wrong”
  3. [R10] Verizon Cloud 1/5 · US Your app: Used to work but no it doesn’t work at all. Just get the never ending thinking ball!! What’s going on?
  4. [R12] Verizon Cloud 1/5 · US Awful: Videos failed to play back all the time. Uploading takes forever or outright doesn’t work even over a gigabyte connection. The app is terrible. Time for a new development team.
  5. [R2] Verizon Cloud 5/5 · US Best cloud ever: Photos, videos music backed up easily.
  6. [R11] Verizon Cloud 5/5 · US Pbsc: Easy to do
  7. [R15] Verizon Cloud 5/5 · US Saved by the Cloud: Always the cynic... But this Application saved my buttocks when I had to upgrade. Recommend this to keep your pics and contacts backed-up. Easy to restore in the event of a catastrophe... 👍🤗😎
  8. [R4] Verizon Cloud 1/5 · US Don’t use Verizon cloud: Don’t waste your money on Verizon cloud. Once you switch to a different carrier they will Delete your cloud and you will Lose all pictures and contacts. Don’t waste your money and don’t lose your information. Verizon is petty.
  9. [R13] Verizon Cloud 5/5 · US Up in the Cloud: Verizon Cloud is very important to me for storing important documents and photos so I can access them at any time. That is very convenient for me.
  10. [R19] Verizon Cloud 5/5 · US Verizon: Verizon is a wonderful service. I only wish it was cheaper . Other than the price , I am completely satisfied
  11. [R24] Verizon Cloud 1/5 · US This app doesnt work: Has never let me passed the get started page. Tried multiple downloads, multiple iOS versions, multiple phones… over a few months and has never worked. Hope I am getting reimbursed
  12. [R34] Verizon Cloud 1/5 · US So annoying and crazy how much they charge for a family plan: Any time I get a new phone I always have logging issues between my new phone and my old one. I just want my old data to be uploaded onto my phone. I spent thirty minutes with customer service telling me this is your plan but I know it wasn’t.
  13. [R64] Google Drive 1/5 · US It has so less storage: It really does have really low storage
  14. [R7] Verizon Cloud 5/5 · US 𝑮𝒓𝒆𝒂𝒕 𝒂𝒑𝒑: thank you for this app and a great customer service. I hope you have a great day.
  15. [R28] Verizon Cloud 1/5 · US App Does Not Work: When logging in the app says my account does not have Cloud. I do have Cloud, according to my bill and as confirmed by Verizon support, and I can use cloud via the web. Just won’t work on the app. I’ve contacted Verizon support several times but no one seems to be able to fix the problem.
  16. [R54] Verizon Cloud 5/5 · US Amazing: Amazing service and awesome customer service
  17. [R3] Verizon Cloud 3/5 · US Verizon: Slow & locks up all the time
  18. [R16] Verizon Cloud 1/5 · US Slow is an understatement: Taking days to back up with lock screen off and WiFi on
  19. [R115] Google Drive 1/5 · US Not enough free storage: 15gb is hardly anything. Charge a flat rate for more storage like an external hard drive- the monthly fees are egregious.
  20. [R81] Google Drive 3/5 · US Edit a google sheet: I feel like I shouldn’t have to download another app to be able to edit this document
  21. [R109] Google Drive 1/5 · US Can’t edit sheets on my iPhone 16?: For some reason, I can’t edit sheets or uploaded excel documents on my iPhone. Pretty frustrating.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store