Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Moniepoint Personal Banking vs KeyBank Mobile Banking

Moniepoint Personal Banking 4.6★ · Free to download 40
Winner KeyBank Mobile Banking
KeyBank Mobile Banking 4.7★ · Free to download 70

KeyBank Mobile Banking is generally more reliable and user-friendly, despite some performance issues, while Moniepoint Personal Banking struggles significantly with core banking functionalities and customer support.

Full reviews: Moniepoint Personal Banking · KeyBank Mobile Banking

KeyBank Mobile Banking offers a generally positive experience with easy navigation and good customer service, though users report occasional slowness and glitches. Moniepoint Personal Banking, while praised for speed by some, faces widespread complaints about network issues, failed transactions, and unresponsive customer support.

Head to head

Features edge: KeyBank Mobile BankingR37R8R41R7
Moniepoint Personal Banking Moniepoint users appreciate features like fast alerts and cashback, and some express interest in loans, but others report issues with basic functions like data top-ups and face verification R37R8R41R7. There are requests for more detailed transaction history and gaming additions .
KeyBank Mobile Banking KeyBank Mobile Banking users value features like quick access to balances, easy payments, and mobile deposits . However, some are frustrated by the lack of Zelle for business accounts, issues with Quick View, and intrusive in-app ads .
Ease of Use edge: KeyBank Mobile BankingR3R45R47R49
Moniepoint Personal Banking Some Moniepoint users find the app fast and easy to use R3R45R47R49. However, many report significant difficulties with face verification, frequent mandatory updates, and the app hanging or not loading .
KeyBank Mobile Banking KeyBank Mobile Banking is generally praised for being quick, easy to use, and having a simple interface . Face ID login is appreciated, but some users experience issues with it not working consistently R70.
Reliability edge: KeyBank Mobile BankingR1R7R10R13
Moniepoint Personal Banking Moniepoint users frequently report severe reliability issues, including slow network, transactions failing or being debited without service, accounts being suspended, and the app not loading or hanging R1R7R10R13.
KeyBank Mobile Banking KeyBank Mobile Banking users report frequent issues with the app being slow to load, freezing, or not working at all, sometimes requiring multiple attempts or a strong Wi-Fi connection R64R70. Some also experience glitches and updates at inconvenient times .
Price/Value tieR4R13R28R52
Moniepoint Personal Banking Moniepoint users are highly frustrated by unexpected charges, specifically #10 on each transfer and other deductions R4R13R28R52. There are also serious accusations of fraudulent deductions and money being held R58.
KeyBank Mobile Banking KeyBank users complain about high overdraft fees and funds being put on hold, even for legitimate payroll checks . Some are also annoyed by pop-up ads encouraging paperless statements or new accounts .
Support edge: KeyBank Mobile BankingR1R7R19R40
Moniepoint Personal Banking Moniepoint's customer support is widely criticized as useless and unresponsive, with users unable to get help for issues like debited but unreceived services or account access problems R1R7R19R40.
KeyBank Mobile Banking KeyBank's customer service receives positive feedback for being helpful, professional, and quick to resolve issues like hacked accounts . However, some users report frustrating experiences with unresolved payment issues or being unable to fix simple errors without calling support .
Pick Moniepoint Personal Banking if

you prioritize very fast transfers and alerts when the app is working correctly, and you are willing to tolerate significant reliability issues and unresponsive customer support R37R45R47R49.

Pick KeyBank Mobile Banking if

you value generally reliable customer service and an app that is easy to navigate for basic banking tasks, even if it occasionally experiences slowness or glitches .

Evidence note: Moniepoint's reviews are heavily skewed towards negative experiences regarding core banking functionality and customer support, making it difficult to find positive counterpoints for some dimensions. KeyBank's reviews show a mix of satisfaction with service and frustration with app performance.

Frequently asked

Does Moniepoint Personal Banking charge fees for transactions?
Yes, Moniepoint Personal Banking users frequently report being charged #10 on each transfer and other deductions, leading to frustration R4R13R28R52.
Are there common login issues with KeyBank Mobile Banking?
Yes, many KeyBank Mobile Banking users report frequent issues with the app being slow to load, freezing, or not opening at all, sometimes requiring multiple attempts to log in R64R70R77R85.
How is customer support for Moniepoint Personal Banking?
Customer support for Moniepoint Personal Banking is widely criticized by users as terrible, useless, and unresponsive, often providing automated responses without resolving issues like debited funds or account access R1R7R19R58.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R37] Moniepoint Personal Banking 5/5 · US Excellent bank: Very fast to receive alert nd very fast to transfer Im so suprise with the cash back nd isnt hope to 1 month I started using it I love that
  2. [R8] Moniepoint Personal Banking 5/5 · US Loan: Please why is this app not granting loans
  3. [R41] Moniepoint Personal Banking 5/5 · US Loan: I want to borrow a loan
  4. [R7] Moniepoint Personal Banking 1/5 · US Your services are terrible, twice ive tried recharging you guys debit me but I didn’t receive anythi: Your services are terrible, twice ive tried recharging you guys debit me but I didn’t receive anything, it’s woke and terrible you guys should do better
  5. [R3] Moniepoint Personal Banking 3/5 · US Love it: And it’s faster, reliable
  6. [R45] Moniepoint Personal Banking 5/5 · US Fastest banking app ever: I love it
  7. [R47] Moniepoint Personal Banking 5/5 · US Very fast and reliable: Very fast and reliable service
  8. [R49] Moniepoint Personal Banking 5/5 · US Good app: Faster and better
  9. [R1] Moniepoint Personal Banking 1/5 · US You guys don’t want me to access my money or change my pin I have contacted every help service y: You guys are wicked I need my money pls
  10. [R10] Moniepoint Personal Banking 1/5 · US Ibrahim: Network to slow and I need my money urgently I need to change bank I was enjoying using this app but all of a sudden change this so frustrating 😔💔🤨
  11. [R13] Moniepoint Personal Banking 1/5 · US Network is terrible!!!!: Your network is so poor it task over 20 minutes to perform a single transaction and y’all charge so much for such a terrible service if this doesn’t change I swear I’m not gonna use your app again it’s annoying
  12. [R4] Moniepoint Personal Banking 2/5 · US Bad transactions: Why will they be removing #10 on each transfers I made it’s so annoying
  13. [R28] Moniepoint Personal Banking 1/5 · US Fees too much: Deduct money on every transaction, I will change bank o
  14. [R52] Moniepoint Personal Banking 1/5 · US Monie point: This app is giving me concerns why would I try my pin three times and I won’t be able to try again. Why Opay doesn’t do that and why do you keep removing 10# from every transaction I make this is not fair 😡
  15. [R19] Moniepoint Personal Banking 1/5 · US Inability to solve little issues such as data crediting: Bought a data plan and I haven’t received it, contacted customer support and it basically useless
  16. [R40] Moniepoint Personal Banking 1/5 · US Moniepoint customer service: I saved money in the fixed savings When I changed my phone I tried to log in but I was logged out automatically I then … went to try it on my former phone the same outcome
  17. [R64] KeyBank Mobile Banking 1/5 · US Makes me want to change Banks: If I could give this a zero star I would, NEVER loads anymore, have to clear out of the app and retry at least 20 times. Today I can’t even access my account, will more than likely be switching banks because I can’t even check my account via app at this point. Been going on for months. Worst app on my phone, people want to check and see their account and this app mak
  18. [R70] KeyBank Mobile Banking 1/5 · US Terrible: This app is extremely slow. Also the Face ID doesn’t work. I have it set up for all of my other apps however with Key Bank app, it acts as though it’s using Face ID but won’t open. I still have to enter my password manually. Then it takes forever to load once the login has been accepted. It’s very frustrating.
  19. [R77] KeyBank Mobile Banking 1/5 · US Worst App Ever: This app rarely works. I could have full service or the best Wi-Fi and it will still spin and spin and spin. It’s so bad it’s worth changing banks over..
  20. [R85] KeyBank Mobile Banking 1/5 · US Worst banking app: This app is garbage, it just circles and never opens, have to be on my home WiFi. Literally can’t use it have to go on the browser
  21. [R58] Moniepoint Personal Banking 1/5 · US Poor Service, Money Debited, No Refund After 72 Hours: Very disappointing experience with Moniepoint. I made a prepaid meter recharge, my account was debited, but no token was sent. It has been over 72 hours and there is still no refund. This is not even the first time this has happened. Customer support keeps sending automated responses saying they are “working on it” with no actual resolution

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store