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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Moniepoint Personal Banking vs Fifth Third

Moniepoint Personal Banking 4.6★ · Free to download 55
Winner Fifth Third
Fifth Third 4.8★ · Free to download 75

Fifth Third is the stronger choice for a traditional banking experience with better reliability and customer service, while Moniepoint Personal Banking struggles with consistent app performance and transaction issues.

Full reviews: Moniepoint Personal Banking · Fifth Third

Fifth Third generally offers a more stable and user-friendly banking app with a long history of customer satisfaction, despite some recent app update issues. Moniepoint Personal Banking, while praised for speed by some, faces significant challenges with network reliability, frequent updates, facial verification, and customer support for transaction problems.

Head to head

Features tieR37R45R47R27
Moniepoint Personal Banking Moniepoint users appreciate features like fast alerts and transfers, and some enjoy cashback R37R45R47. However, users also express a desire for more features, such as a full annual transaction history R27 and loan options . Some users also report issues with specific features like data top-ups R19.
Fifth Third Fifth Third offers standard banking features, with users appreciating the ease of checking balances and moving funds . However, some users report issues with specific features, such as Zelle daily limits , difficulties with mortgage payments after updates , and a lack of a running balance display .
Ease of Use edge: Fifth ThirdR3R30R49R2
Moniepoint Personal Banking Moniepoint receives mixed reviews on ease of use. Some users find it fast and easy R3R30R49, while others struggle with frequent updates R2, login issues , and particularly problematic facial verification .
Fifth Third Fifth Third is generally praised for being easy to use and navigate . However, recent app updates have caused significant login difficulties for some users R72R75R95, and some find the process for certain transactions, like mortgage payments, overly complicated .
Reliability edge: Fifth ThirdR10R13R34R36
Moniepoint Personal Banking Moniepoint users frequently report severe reliability issues, including slow network speeds R10R13R34R36, transactions failing or not crediting R7R19R58, accounts being suspended , and the app not working or hanging .
Fifth Third Fifth Third generally has a reputation for being reliable, with users appreciating its security features R98. However, some users report issues with ATM functionality , mobile check deposits , and the app not updating balances on weekends . Recent updates have also led to the app not working for some users R75R95.
Price/Value tieR4R28R52R31
Moniepoint Personal Banking Moniepoint users frequently complain about excessive fees, specifically a #10 charge on each transfer R4R28R52. Some users also allege fraudulent activities or incorrect deductions R31.
Fifth Third Fifth Third users express frustration with various fees, including a $13 charge for immediate check funds R67, overdraft fees R69, and high fees in general R91. One user also reported an unexpected $30 charge for expedited debit card delivery R119.
Support edge: Fifth ThirdR19R58R1R7
Moniepoint Personal Banking Moniepoint's customer support is widely criticized as being useless R19, unresponsive R58, or difficult to reach R1. Users report issues with accessing money, changing pins, and resolving failed transactions R1R7R19R58.
Fifth Third Fifth Third's customer service receives mixed reviews. Some users praise it as excellent and professional , while others describe it as horrible , unhelpful R75R95, or difficult to get assistance from, especially with complex issues like mortgage payments or disputes .
Pick Moniepoint Personal Banking if

You are looking for a banking app that some users describe as fast for transfers and alerts, and you are willing to overlook significant issues with app stability, network, and customer support R3R37R45.

Pick Fifth Third if

You prioritize a generally reliable banking experience with a strong track record, good customer service for many, and a more stable app, even if recent updates have introduced some login and feature-specific frustrations R98.

Evidence note: Moniepoint's reviews show a strong recent negative skew, with many 1-star ratings highlighting critical issues like network problems, failed transactions, and poor customer support, despite a higher lifetime average. Fifth Third also has recent negative reviews related to app updates, but its overall volume of positive reviews and higher lifetime rating suggest these are less pervasive.

Frequently asked

Does Moniepoint Personal Banking have good customer service?
Based on user reviews, Moniepoint Personal Banking's customer service is largely criticized as useless and unresponsive, with users reporting difficulties accessing money, changing pins, and resolving failed transactions R1R19R58.
Are there fees for transactions with Moniepoint Personal Banking?
Yes, Moniepoint Personal Banking users frequently report being charged #10 on each transfer, which is a common complaint among reviewers R4R28R52.
Is the Fifth Third app reliable for banking?
The Fifth Third app is generally considered reliable and secure by many users, but recent updates have caused significant login issues and functionality problems for some, leading to frustration R72R75R95R98.
Does Fifth Third charge high fees?
Fifth Third users report various fees, including a $13 charge for immediate check funds and general complaints about high overdraft and other fees, with one user mentioning an unexpected $30 charge for expedited card delivery R67R69R91R119.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R37] Moniepoint Personal Banking 5/5 · US Excellent bank: Very fast to receive alert nd very fast to transfer Im so suprise with the cash back nd isnt hope to 1 month I started using it I love that
  2. [R45] Moniepoint Personal Banking 5/5 · US Fastest banking app ever: I love it
  3. [R47] Moniepoint Personal Banking 5/5 · US Very fast and reliable: Very fast and reliable service
  4. [R27] Moniepoint Personal Banking 3/5 · US Change: Hey team, love the MoneyPoint app It would be awesome if you add a full transaction history page where we can see all money in/out for the whole year, not just month by month and week by week. An annual overview would make tracking so much easier. Keep up the good work 🙂‍↔️
  5. [R3] Moniepoint Personal Banking 3/5 · US Love it: And it’s faster, reliable
  6. [R30] Moniepoint Personal Banking 3/5 · US Review report: I’m really enjoying Moniepoint easiest way to make money how ?? Please
  7. [R49] Moniepoint Personal Banking 5/5 · US Good app: Faster and better
  8. [R2] Moniepoint Personal Banking 5/5 · US Sudden update: Every time update 😂🤦🏽
  9. [R10] Moniepoint Personal Banking 1/5 · US Ibrahim: Network to slow and I need my money urgently I need to change bank I was enjoying using this app but all of a sudden change this so frustrating 😔💔🤨
  10. [R13] Moniepoint Personal Banking 1/5 · US Network is terrible!!!!: Your network is so poor it task over 20 minutes to perform a single transaction and y’all charge so much for such a terrible service if this doesn’t change I swear I’m not gonna use your app again it’s annoying
  11. [R34] Moniepoint Personal Banking 2/5 · US Bad network lately: Started out as a good favorable bank but the no network issues is starting to get annoying and the incompetence every now and then after an update is just pissing me off. For some unknown reason it takes forever for it to login and still trying to load my savings it’s not even working except I login on another phone like come on now it’s not even a general issue this one is jus
  12. [R36] Moniepoint Personal Banking 1/5 · US Bad services: Moniepoint has bad network, takes to long to access the bank and my money, I can’t even depend on you in urgency.
  13. [R4] Moniepoint Personal Banking 2/5 · US Bad transactions: Why will they be removing #10 on each transfers I made it’s so annoying
  14. [R28] Moniepoint Personal Banking 1/5 · US Fees too much: Deduct money on every transaction, I will change bank o
  15. [R52] Moniepoint Personal Banking 1/5 · US Monie point: This app is giving me concerns why would I try my pin three times and I won’t be able to try again. Why Opay doesn’t do that and why do you keep removing 10# from every transaction I make this is not fair 😡
  16. [R31] Moniepoint Personal Banking 1/5 · US Thieves: You people should refund my boyfriend’s money or else I’ll sue you for theft … his sent him 400k and you deducted 500k .. his balance is -100k … are you mad???? Refund him or else!!!
  17. [R19] Moniepoint Personal Banking 1/5 · US Inability to solve little issues such as data crediting: Bought a data plan and I haven’t received it, contacted customer support and it basically useless
  18. [R58] Moniepoint Personal Banking 1/5 · US Poor Service, Money Debited, No Refund After 72 Hours: Very disappointing experience with Moniepoint. I made a prepaid meter recharge, my account was debited, but no token was sent. It has been over 72 hours and there is still no refund. This is not even the first time this has happened. Customer support keeps sending automated responses saying they are “working on it” with no actual resolution
  19. [R1] Moniepoint Personal Banking 1/5 · US You guys don’t want me to access my money or change my pin I have contacted every help service y: You guys are wicked I need my money pls
  20. [R7] Moniepoint Personal Banking 1/5 · US Your services are terrible, twice ive tried recharging you guys debit me but I didn’t receive anythi: Your services are terrible, twice ive tried recharging you guys debit me but I didn’t receive anything, it’s woke and terrible you guys should do better
  21. [R72] Fifth Third 3/5 · US Used to be a 5⭐️: As of late this app having issues with logging in. Beware..
  22. [R75] Fifth Third 3/5 · US App hasn’t worked since recent update: I updated my Mobile app this morning. And ever since it was updated will not let me login. I even called Customer Service and basically was told there was nothing they could do. And felt like I was rushed off the phone. I don’t know if I’m the only one that’s having the issue but it’s damn annoying. I’m legally blind and handicap so I’ve depend on this app to
  23. [R95] Fifth Third 1/5 · US 5th 3rd app: App sucks after last update and does not work at all and your foreign personnel support also suck as they do not think but read from a prepared script. Looking for a new bank now.
  24. [R98] Fifth Third 5/5 · US Fifth 3rd App: Great app I highly recommend it easy to use and very secure.
  25. [R67] Fifth Third 1/5 · US Cash check: $13 to have funds immediately available is obscene.
  26. [R69] Fifth Third 3/5 · US Overdraft: Every time I turn around if I don't have no money in my account, y'all take money on my account. I don't like that.
  27. [R91] Fifth Third 2/5 · US Fees: The fees are ridiculous!!
  28. [R119] Fifth Third 1/5 · US Debit card: I had ordered a debit card to be sent to my second address. They sent it twice to my other address. Finally the third time the representative told me he would order it to be sent expedited due to so many issues getting it to the correct address. He never mentioned that they would charge me $30 to send it expedited. When I called about it and explained that I never asked for expedited a

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store