Careem vs Uber

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R38] Careem 4/5 · US Great App but one missing important feature: The best rideshare app in the MENA region but please, there's one missing feature, it's 2026, how does the ride feature still have no way to add multiple stops? Every single rideshare app has the multiple stop feature/function but when you're using Careem you have to be used to ONLY having 1 stop,can you PLEASE add it? It's 2026 it's a very important fe
2. [R70] Uber 1/5 · US You don’t care about drivers problem: Do not use uber driver app on airport especially lga, uber will waste your time on doing back and forth from waiting lot to terminal 4-5 times before you get a trip and I have been complaining they don’t care,I wish I could swear on you people, I waste 5-10% of my battery just doing back and forth from waiting lot to terminal and terminal to waiting lot.
3. [R74] Uber 4/5 · US Uber app good/bad: I wish the app would let us defend our selves (ie hard breaking ect. This app (driver platform) is very in fair to drivers) I really wish the gps was more accurate the speed limits are wrong most of the time and the directions are wrong many times. Only other thing is it does not factor in traffic or road delays so this is a problem. The good it’s easy to use
4. [R16] Careem 2/5 · US Currently in Erbil: The Careem app is very complicated. Please make it as easy to use as the BlaBlaCar app, and make it a bit faster and clearer when choosing the pickup location. Thank you. · translated
5. [R30] Careem 3/5 · GB Deteriorating performance: The app seems to lose all its performance as it adds more and more “features” that mostly are not relevant.. with full speed internet, it still takes forever to load and accuracy of the map gets worse every time . I just want an effective and efficient car ride app that works smoothly.
6. [R115] Uber 1/5 · US Don’t work: I have been trying to sign on all morning, it will not let me reach driver support. Touch the diamond all it does is go to try again. Try again. Try again. I seriously and honestly believe that this app is very flawed! It does not work correctly at least half the time. I’m driving down the road. All the app doesn’t spin around and round in circles. I have to rely on voice command only
7. [R119] Uber 4/5 · GB Map bug: Everything is great and fine. Just that the map doesn’t constantly update the distance and time. For example it stays at 2.5 miles and 10 mins even though the destination is 0.5miles away. Plus if the feature of distance from drop off to home could be added it would be a great help.
8. [R3] Careem 3/5 · US Average level, drivers between professional and rotten: The service is average, keep your expectations average. There are extremely dirty/rotten drivers, and you give them one star, but they still come to you the next day, chosen by the app. So, if a driver comes and their car is dirty, I refuse to ride with them and ask them to leave, then request a new driver hoping to find one who is available, respectable, and nearby. · translated
9. [R24] Careem 3/5 · GB When it works it's good!: I'm not sure if there is currently a glitch, but am unable to edit my shopping basket, or pay! So gave up and now heading to the shop... Also massive issue with Taxi bookings, drivers accept drive but never arrive! And you still get charged!!!
10. [R64] Uber 1/5 · US Not reliable, Too slow: Can’t depend on this, too many problems
11. [R18] Careem 3/5 · US Use it with caution: Price is not fixed on taxi options, be aware of some drivers aren’t local and can get lost just like you and me, if your destination will involve highway and anticipating heavy traffic ,look for a fixed price alternative.
12. [R39] Careem 3/5 · GB Price: Show the full price before I confirm the booking
13. [R79] Uber 1/5 · US Uber is underpaying drivers and overcharging people: This company has been overcharging people and customers for the last three years, and underpaying their drivers, they are collecting fees as government tax but at the end of the year the drivers need to pay extra tax to the IRS, they been lobbying in Congress to not get fined, the drivers paying for everything and uber is taking almost 50% of th
14. [R85] Uber 2/5 · US Distance Management: As a new driver, my biggest frustration with this app is how frequently it sends offers that simply don’t make financial sense. It is not uncommon to receive offers such as $3 for an 18, 25 mile trip, or $6, $8 for deliveries well beyond 8, 10 miles. No driver signs up to lose money. The purpose of driving is to earn a reasonable profit after accounting for fuel, vehicle wear an
15. [R4] Careem 1/5 · US The worst company in terms of customer service and driver interaction (a company of fraud and deception): The worst app, a company of fraud and deception in Tabuk in the world, and on top of all this, they act like there's no one like them. More than once they take extra money and deduct from the card (electronic payment), making people cry, and then you go to the bank, they are the ones who took it. The worst company, the BlaBlaCar app is a hundred times better than it. · translated
16. [R6] Careem 3/5 · US No: There is no way to contact customer service. · translated
17. [R68] Uber 4/5 · US Good not great: Priority support is a scam. It’s not even easy to find or locate where to contact Ubers to begin with and then when you do your prompted to answer questions, there should be an option to be able to call them instead of doing all that it just wastes time and I am an Uber Gold driver still not getting through to them.
18. [R76] Uber 1/5 · US TERRIBLE: Absolute worst customer service I’ve ever experienced. I think a toddler speaking a foreign language could help me better than any of them
19. [R1] Careem 1/5 · US Tint: Why isnt there tint the car becomes so hot especially since we are in the summer
20. [R2] Careem 5/5 · US Thank you, and we hope you reduce prices: Thank you for your efforts and good cooperation. · translated