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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

bitaksi vs TaxiF

bitaksi 4.8★ · Free to download 55
Winner bitaksi
TaxiF 4.7★ · Free to download 45

Both BiTaksi and TaxiF suffer from significant issues with driver honesty and pricing transparency, making it difficult to recommend either, but BiTaksi has a slight edge due to more frequent positive mentions of driver professionalism and app convenience despite its flaws.

Full reviews: bitaksi · TaxiF

BiTaksi and TaxiF both face widespread complaints about drivers overcharging, canceling rides, and poor customer support. While BiTaksi users report frequent scams and payment issues, it also receives praise for driver professionalism and app convenience. TaxiF struggles with similar pricing discrepancies, app functionality, and driver behavior.

Head to head

Pricing and Transparency tieR1R6R7R18
bitaksi Many BiTaksi users report being charged significantly more than the estimated price shown in the app, with drivers manually entering inflated amounts or not using the meter R1R6R7R18. Some drivers also demand cash instead of app payment or refuse discounted rides R18R19.
TaxiF TaxiF users frequently complain about prices increasing significantly upon arrival compared to the initial estimate, sometimes by 60-70% or even triple the original price . Drivers are also accused of setting prices based on their mood .
Driver Behavior and Reliability edge: bitaksiR1R2R3R4
bitaksi BiTaksi drivers are frequently criticized for canceling rides, especially for short distances or if the meter isn't open R3R18. There are numerous reports of drivers attempting to scam passengers, overcharge, or being rude R1R4R9. However, many users also praise drivers for being kind, professional, on time, and helpful R2.
TaxiF TaxiF drivers are accused of canceling randomly, arriving in different vehicles than listed, marking themselves as arrived before reaching the pickup point, and being rude or disrespectful . Some drivers are also noted for poor car cleanliness or unsafe driving . Conversely, some users commend drivers for being professional, friendly, helpful, and respectful .
App Functionality and Ease of Use edge: bitaksiR9R10R11R16
bitaksi BiTaksi is generally described as easy to use and convenient for finding taxis R11. However, users report issues with the app's interface, difficulty understanding pickup points, problems with international credit card acceptance, and occasional double charging R9R10R16R19. Some also note a lack of Russian localization .
TaxiF TaxiF users encounter issues with phone number verification, preventing them from signing up or using the app . The app also has problems with adding debit/credit cards R92 and crashes regularly . Users desire more options for saving and editing locations and Apple Pay integration .
Customer Support tieR4R7R10R18
bitaksi BiTaksi's customer support is widely criticized for being unresponsive and unhelpful, especially when users report overcharging or scams R4R7R10R22. Users feel the app does not protect them from dishonest drivers R18.
TaxiF TaxiF's customer service is described as poor, with slow responses, wrong answers, and difficulty reaching them by phone or email .
Pick bitaksi if

Pick BiTaksi if you are traveling in Turkey and need a ride-hailing app, and are prepared to negotiate prices with drivers or pay close attention to the meter, as many users find it convenient for finding taxis despite frequent driver issues R9R11.

Pick TaxiF if

Pick TaxiF if you are in a region where it is the only viable option and you are willing to risk inconsistent pricing and potential app glitches, hoping for a good driver experience .

Evidence note: Both apps have a high lifetime rating, but recent reviews are heavily skewed negative, particularly regarding driver scams and pricing. The free-to-download nature means users are not self-selecting for satisfaction in the same way a paid app might, and much of the negativity stems from the interaction with drivers rather than the core app functionality itself. The evidence for both apps is strong and consistent across multiple reviews for each dimension.

Frequently asked

Do BiTaksi and TaxiF drivers overcharge?
Yes, both BiTaksi and TaxiF drivers are frequently reported to overcharge passengers, often by manually entering inflated amounts, not using the meter, or charging significantly more than the initial app estimate (R1, R6, R7, R18, , , , , , , , , , , for BiTaksi; , , , , , , , for TaxiF).
Is customer support effective for these apps?
No, customer support for both BiTaksi and TaxiF is widely criticized for being unresponsive and unhelpful, especially when users report issues like overcharging or scams (R4, R7, R10, R22, , for BiTaksi; , , for TaxiF).
Can I pay with a credit card through the app?
BiTaksi users report issues with international credit cards not being accepted or the app failing to charge cards, often leading to cash payments R19R32R44. TaxiF also has problems with users being unable to add debit or credit cards R92.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] bitaksi 1/5 · US Be Aware: The problem with this app is the driver enters the amount manually and most drivers charge extras.
  2. [R6] bitaksi 3/5 · US What’s the point?: I was under the impression that this app operated like Uber. To my great surprise, the final price was 25% higher than the one reflected in the app order originally. You will be charged by the meter regardless of what was displayed. There were plenty of taxis in the airport and I could’ve saved myself time instead of uploading and registering with this app. Don’t waste your time
  3. [R7] bitaksi 1/5 · US Drivers tell me to pay more!!!: Drivers tell me to pay more!!! I paid, and the app support dose not respond till today for this.
  4. [R18] bitaksi 3/5 · US Bad experience: In Istanbul it’s not really working properly. I got fooled twice in 5 days by drivers. They don’t reset their taximeter and they charge what they want. Also if it is a short ride, like 2-3km they don’t want to come and they just cancel the ride without explanation. They also ask you to give cash instead of paying through the app. The app does not protect you as a user from being s
  5. [R2] bitaksi 5/5 · US He deserves more stars: So environmentally friendly
  6. [R3] bitaksi 3/5 · US Too many cancels: If connection is close i noticed too many cancalation
  7. [R4] bitaksi 2/5 · US البرنامج جيد لكن اغلب السواقين نصابين: البرنامج جيد لكن السواقين نصابين والمشكلة الكبرى لما ارسل لخدمة العملاء مايردون ابداً. I came with my sick wife to Turkey for treatment, but most of the drivers scamming us which makes our trip more miserable, whenever i tried to contact the support and send them about what happened. 100% ignoring us. Most of the time almost we are having a fight and calling
  8. [R9] bitaksi 3/5 · US Convenient but could be improved: The app is extremely convenient, especially given how hard it is for visitors to deal with taxis. But there are two area areas for possible improvement: 1. It is very hard to understand the pick up point. This can create confusion with drivers. 2. Literally every driver tried to add some sort of made up fee. I know this is part of the Taxi culture in Istanbul, but
  9. [R10] bitaksi 1/5 · US Fraud! They keep charging my card after paying cash. Avoid this app.: Avoid this app, they will charge your card for rides you paid in cash, and keep charging it after you remove it. I used Bitaksi three times in Istanbul. The first ride I paid by credit card through the app, no issues. For the next two rides I selected “Cash” in the app and paid the driver directly. The app confirmed cash paym
  10. [R11] bitaksi 5/5 · US Easy to use: Easy to use and get around in turkey
  11. [R16] bitaksi 1/5 · US Another way to scam people into paying twice: Never had this problem with Uber, but basically I got charged twice because once it was time to pay, the app wouldn’t work. After I paid the taxi in card payment, I refreshed the app and saw it that the payment went thru. Never again would trust an app made by Turks who love to scam everything in sight.
  12. [R22] bitaksi 1/5 · US An irresponsible and dishonest company: This company is absolutely terrible. The drivers are dishonest and manipulative, one of them scammed me by charging €50 instead of €5. I immediately contacted customer support through every possible channel, including calls and messages, but they did nothing to resolve the issue. The support team is completely useless, and the overall service is unacceptab
  13. [R19] bitaksi 1/5 · US Doesn’t accept international credit cards: The app has a non-intuitive interface and is pretty buggy. I tried using two different credit cards with it. It will take the card data, but then it isn’t able to charge the card, so I ended up paying in cash. Also, the drivers won’t honor the discounted rides offered by the app, as a result you end up paying more than what the app suggests before you tak
  14. [R32] bitaksi 5/5 · US Card payment not working: Paid with cash. · translated
  15. [R44] bitaksi 2/5 · US error messages, cards rejected: It did not accept my credit card and if I did not have cash on me I would have been in trouble. I tried to give a feedback after typing my feedback on their app submit gave me "given data is invalid" or sth. read the comments here, the app is garbage, yoir credit cars wont work and driver will scam you. just use uber. They could try charging your card upon adding it
  16. [R92] TaxiF 1/5 · US can’t add a debit or credit card it keeps saying error: can’t add a debit or credit card it keeps saying error

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store